Qureos Mentor

Ooredoo Fintech

<div>
 
 
 Role Title: Head of Operations &amp; Centre of Excellence, Oman
 
 
 
 
 Reporting to: Oman Country Head
 
 
 
 
 
 
 Ooredoo Group (OG) is one of the fastest growing telecom groups in the world.
 
 
 
 
 
 Ooredoo Group is focused on managing the Group&rsquo;s performance, strengthening its global presence, and entering selected adjacent markets.
 
 
 As a result, OG has established a FinTech organisation &ndash; Ooredoo Fintech - committed to
 
 responsibly building
 
 an ambitious and innovative fintech business in the Middle East &amp; North Africa region and beyond.
 
 
 
 
 
 Ooredoo Fintech acts as a parent company and fully owns local fintech subsidiaries in each of the six target markets, which will hold the local regulatory license and permissions.
 
 
 
 
 
 The local fintech subsidiaries will be responsible for execution in the local markets, for running compliant, efficient operations and for building capabilities (Centres of Excellence) that can be reused and leverage across the Group.
 
 
 
 
 
 Leaders in Ooredoo Fintech will be tasked with building one of the most well-funded, ambitious and impactful ventures in the region, hence a few personal ingredients are essential:
 
 <ul>
 <li>
 Gravitas, presence and remaining centred on the long-term vision.
 </li>
 <li>
 Ability to lead teams at scale.
 </li>
 <li>
 A vision and the ability to build capabilities that are effective in a market and &ndash; at the same time &ndash; designed to be leveraged across the entire Group
 </li>
 <li>
 Ability to think, act and deliver constantly and incrementally.
 </li>
 <li>
 Ability to lead and manage a wide array of partners suppliers and colleagues across multiple jurisdictions.
 </li>
 <li>
 Demonstrably operating with an attitude that is simultaneously structured, pragmatic, credible &amp; courageous
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 The Head of Operations, Oman and Head of Center of Excellence is a
 
 business leader with track record in building resilient and efficient businesses.
 
 
 
 He/she will make the Oman operations a superbly organised, modern, integrated organisation that conducts its business efficiently and responsibly -
 
 and builds capabilities that are reused across the Group
 
 
 
 
 
 
 The role holder will be responsible for a broad range of Operational aspects in Ooredoo Fintech Oman, including:
 
 <ul>
 <li>
 Customer Service
 </li>
 <li>
 Financial operations
 </li>
 <li>
 Compliance operations
 </li>
 <li>
 B2B Operations
 </li>
 <li>
 Partners Operations
 </li>
 <li>
 Partnerships with Ooredoo Oman
 </li>
 </ul>
 
 
 
 
 In addition, Oman will act as Center of Excellence for the Group for Customer Service and Financial Operations. The role holder will be responsible of designing, implementing and overseeing these two functions across the Group,
 
 
 
 
 
 On many aspects, Ooredoo fintech starts from scratch or from low levels of harmonisation across countries, hence the ability to drive
 
 standardisation and automation
 
 at scale is key.
 
 
 
 
 
 Being experts in the field, credible leaders and having a
 
 co-founder attitude
 
 to building the business is a must have.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Customer service
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all aspects of the customer service and customer care function, ensuring users (consumer and merchants) in Oman receive exceptional and accurate service
 </li>
 <li>
 Establish service levels and actively manage and monitor
 </li>
 <li>
 Take corrective actions when service level is not met.
 </li>
 </ul>
 
 
 Lead the Customer Service Center Of excellence for the Group
 
 
 <ul>
 <li>
 Lead the design, set up, implementation of customer service operations for the entire group across all markets.
 </li>
 <li>
 Achieve economies of scale by harmonising operating procedures and centralising activities where possible
 </li>
 <li>
 Manage the centralised operation and be accountable for the customer service performance (if centralisation happens);
 </li>
 <li>
 Ensure group standards and procedures are adopted across the group countries, monitored and continuously developed
 </li>
 <li>
 Be the primary interface for Group suppliers and manage their performance accordingly
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Financial operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of financial operations, including: reconciliations with settlement banks, card providers, bill payment partners, payment gateways and all other partners
 </li>
 <li>
 Ensure daily, weekly, monthly monitoring of funds, inflow and outflow and manage discrepancies and incidents through effective, standardised processes
 </li>
 <li>
 Submit reporting and reconciliations to central banks and regulators, timely, when required
 </li>
 <li>
 Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 </ul>
 
 
 
 
 
 Lead the Finops Center Of excellence for the Group
 
 
 <ul>
 <li>
 Lead the design, set up, implementation of Finance operations for the entire group across all markets.
 </li>
 <li>
 Achieve economies of scale by standardising and harmonising operating procedures and centralising activities where possible
 </li>
 <li>
 Manage the centralised operation and be accountable for performance (if centralisation happens);
 </li>
 <li>
 Coordinate with Ooredoo Fintech Finance team for accurate reporting and effective accounting processes
 </li>
 <li>
 Be the primary interface for Group suppliers and manage their performance accordingly
 </li>
 <li>
 Ensure group standards and procedures are adopted across the group countries, monitored and continuously developed
 </li>
 </ul>
 
 
 
 
 
 Compliance Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run the operational aspects of compliance function including Anti Money Laundering Operations, Fraud Management Operations
 </li>
 <li>
 Manage inflow of cases/alerts, output, backlog. Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 <li>
 On a quarterly and yearly basis, coordinate the roadmap and the performance management with the with the Group Center of excellence
 
 (not in place yet, but likely to be set up in Qatar)
 
 to achieve a high degree of standardisation and harmonisation across the group
 </li>
 </ul>
 
 
 
 
 
 B2B Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of the salary disbursemenmt operations, including user onboarding, employer onboarding and management, debit cards logistics/operations
 </li>
 <li>
 Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 <li>
 On a quarterly and yearly basis, coordinate the roadmap and the performance management with the with the Group Center of excellence
 
 (not in place yet, but likely to be set up in Qatar)
 
 to achieve a high degree of standardisation and harmonisation across the group
 </li>
 </ul>
 
 
 Partner Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of the local partnerships with bill payment partners, payment gateways etc..
 </li>
 <li>
 Establish SLAs and monitor partners performance through appropriate forums
 </li>
 <li>
 Ensure procedures are set up, commonly adopted and teams are trained and equipped with appropriate tools. Ensure incidents are properly raised, tracked, resolved and reported
 </li>
 <li>
 Develop an ambitious plan for Oman to expand its partnerships landscape in new areas (lending, agents) and execute accordingly
 </li>
 <li>
 In partnership with Ooredoo Finetch COO, develop a vision for the Group Center of excellence for Partnerships to achieve a high degree of standardisation across the group
 </li>
 </ul>
 
 
 Partnerships with Ooredoo Oman
 
 
 <ul>
 <li>
 Establish which services will be provided to Ooredoo Fintech by the relevant Ooredoo telecom business in each market (and vice versa)
 </li>
 <li>
 Define arm&rsquo;s length contracts with the Ooredoo telecom business for the provision of services to Fintech and vice versa.
 </li>
 <li>
 Establish the governance for these agreements and manage deviations in service level, costs, outputs, where appropriate
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Be a structured, organised, credible leader, able to
 
 manage local operations as well as contributing to the rest of the Group via the Centers of excellence
 
 </li>
 <li>
 
 Be a leader of people &ndash; act as a role model at all times
 
 and coach, mentor and direct teams based on multiple geographies
 </li>
 <li>
 Make Ooredoo Fintech a superbly organised, modern, integrated organisation that
 
 conducts its business efficiently and responsibly.
 
 </li>
 <li>
 Instil a
 
 culture of continuous improvement
 
 in everything the business does.
 </li>
 <li>
 Bring
 
 focus, discipline and structure
 
 across all markets
 </li>
 <li>
 Act as a business builder, focused on the long success of the business
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 </li>
 <li>
 A business leader, with at least 2 decades of experience and proven track record of running a wide range of functions (operations, customer service, partnerships)
 </li>
 <li>
 Has led multi-country operations, with focus on automation &amp; standardisation across markets
 </li>
 <li>
 Track record in business building &ndash; ideally internal scale up within large organisation, start-ups or Private Equity backed ventures.
 </li>
 </ul>
 
 
</div>

Head of Operations

<div>
 
 Purpose:
 
 
 We are actively seeking a
 
 Senior Sourcing Specialist
 
 to join our dynamic and growing team in Tunisia. In this role, you will play a critical part in
 
 tender project management
 
 and
 
 vendor risk management
 
 within our fast-paced FinTech organization. We are looking for an experienced sourcing professional with a strong background in procurement, vendor risk expertise, and hands-on experience managing sourcing projects within the
 
 FinTech or banking sector
 
 .
 
 
 
 Proficiency in Arabic and English is required
 
 to effectively engage with regional and international stakeholders.
 
 
 
 
 
 Context:
 
 
 
 Ooredoo Fintech (OFT)
 
 is a fast-growing scale-up on a mission to empower people and businesses across the MENA region with innovative financial solutions. Backed by the strength and heritage of Ooredoo Group and driven by a passionate team, we deliver secure, intuitive money tools through our brands: Ooredoo Money, walletii, and m-Faisaa, serving users in Qatar, Oman, and the Maldives. Working with us presents a unique and exciting opportunity to make a difference and be part of a revolution where we are leveraging financial technology to provide accessible, empowering tools.
 
 
 
 
 
 Accountabilities:
 
 
 Sourcing Project Management
 
 <ul>
 <li>
 Lead and manage sourcing and procurement projects with clear timelines, deliverables, and budget controls.
 </li>
 <li>
 Develop and maintain detailed project plans, tracking progress and ensuring milestones are met.
 </li>
 <li>
 Apply project management best practices and tools to streamline sourcing execution.
 </li>
 </ul>
 
 
 
 
 Vendor Risk Management
 
 <ul>
 <li>
 Identify, assess, and mitigate risks associated with vendor relationships.
 </li>
 <li>
 Collaborate across departments to monitor emerging threats and ensure proactive risk mitigation.
 </li>
 <li>
 Ensure compliance with legal, regulatory, and central bank requirements specific to FinTech and banking operations.
 </li>
 <li>
 Partner with vendors to drive continuous improvement, enhance processes, and strengthen performance.
 </li>
 <li>
 Evaluate supplier capabilities to meet product, cost, quality, capacity, and service standards.
 </li>
 <li>
 Enforce sourcing and procurement policy requirements, ensuring robust risk assessment and onboarding practices.
 </li>
 </ul>
 
 
 
 
 Sourcing &amp; Procurement Support
 
 <ul>
 <li>
 Independently lead RFP (Request for Proposal) processes from end to end, including drafting, issuing, evaluating, and closing tenders.
 </li>
 <li>
 Conduct direct negotiations with suppliers, ensuring optimal terms and alignment with business needs.
 </li>
 <li>
 Provide detailed market, spend, savings, supplier, and payment term analyses to support the sourcing team.
 </li>
 <li>
 Lead smaller-scale contract negotiations and key procurement projects in collaboration with operational stakeholders.
 </li>
 </ul>
 
 
 
 
 Key Performance Indicators (KPI's):
 
 <ul>
 <li>
 Sourcing Project Delivery &ndash; % of sourcing projects delivered on time and within budget
 </li>
 <li>
 Cost Savings &amp; Value Generation
 </li>
 <li>
 Vendor Risk &amp; Compliance Management &ndash; 100% of vendors assessed for risk prior to onboarding
 </li>
 <li>
 Vendor Relationship &amp; Performance - % of strategic vendors with performance reviews conducted annually
 </li>
 <li>
 RFP and Direct Negotiation completion within the deadline
 </li>
 </ul>
 
 
 
 
 Experience:
 
 <ul>
 <li>
 Strong experience in procurement and sourcing, with exposure to vendor risk management practices.
 </li>
 <li>
 Demonstrated ability to independently manage RFPs and lead direct negotiations with suppliers.
 </li>
 <li>
 Solid understanding of risk assessment methodologies and tools.
 </li>
 <li>
 Experience working within financial institutions or regulated banking environments.
 </li>
 <li>
 Knowledge of AML (Anti-Money Laundering) requirements and eKYC (electronic Know Your Customer) practices.
 </li>
 <li>
 Familiarity with cloud-based services and SaaS (Software as a Service) contracts, sourcing, and vendor management.
 </li>
 <li>
 Familiarity with central bank compliance standards and regulatory frameworks.
 </li>
 <li>
 Strong Excel analytical skills (pivot tables, data modeling, advanced formulas) and experience with Microsoft Power BI for reporting and visualization.
 </li>
 <li>
 Familiarity with procurement and sourcing platforms (e.g., Coupa, Ariba, iValua, SAP, Odoo) is a plus.
 </li>
 </ul>
 
 
 
 
 Minimum Entry Qualifications:
 
 <ul>
 <li>
 Proficiency in English, Arabic (both written and spoken) is required.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Supply Chain Management, Project Management, or a related field
 </li>
 <li>
 Relevant certifications such as PMP, PRINCE2, or CIPS (preferred).
 </li>
 </ul>
 
 
 
 
 Personal Profile:
 
 <ul>
 <li>
 A strategic and results-driven sourcing professional with strong project management capabilities and a deep understanding of vendor risk management, ideally within the FinTech or financial services sector. The ideal candidate is highly organized, detail-oriented, and adept at managing complex procurement initiatives from end to end, including RFP execution, supplier negotiations, and cross-functional collaboration.
 </li>
 <li>
 They demonstrate strong analytical and negotiation skills, with a proven ability to assess vendor performance, identify risks, and ensure compliance with regulatory and internal policy requirements. They possess a proactive mindset, capable of driving continuous improvement in sourcing processes and delivering measurable cost and efficiency benefits.
 </li>
 </ul>
</div>

Senior Sourcing Specialist

Join Ooredoo Fintech and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ooredoo Fintech

ABOUT_COMPANY

Head of Operations

Senior Sourcing Specialist