Urwah Admin

Ooredoo Group

<div>
 
 
 Our business landscape
 
 
 
 
 
 
 We&rsquo;re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region&rsquo;s leading digital infrastructure provider. Ooredoo Group&rsquo;s strategic vision is guided by five key pillars:
 
 
 
 
 <ul>
 <li>
 
 Value-Focused Portfolio:
 
 Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Strengthen the Core:
 
 Optimally using deployed capital and maintain an appropriate cost structure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Evolve the Core:
 
 Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 People:
 
 Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Excellence in Customer Experience:
 
 Creating superior customer experiences.
 </li>
 </ul>
 
 
 
 
 From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you&rsquo;re looking to challenge your growth potential, Ooredoo is the employer for you.
 
 
 
 
 
 
 Job overview
 
 
 
 
 
 <ul>
 <li>
 The Director, Strategic projects is responsible for leading the planning, execution, and governance of the strategy&rsquo;s most critical cross-functional initiatives
 </li>
 <li>
 This role ensures that high-impact projects are delivered on time, within scope, and in alignment with the
 </li>
 <li>
 Group&rsquo;s strategic and financial objectives. The position combines leadership in corporate development, strategic execution, and stakeholder management across business units, regions, and external partners
 </li>
 <li>
 The role ensures end-to-end ownership of strategic projects, from origination to execution and value realization, aligning with the Group&rsquo;s growth, digital transformation, and shareholder objectives.
 </li>
 <li>
 The role together with the team member reporting to the role holder will oversee a wide range of projects and programs.
 </li>
 <li>
 One of the initial focus will be the key strategic initiative related to the expansions in scope, and territories of Ooredoo&rsquo;s push into Data Centers as well AI? GPU as a service.
 </li>
 <li>
 While Syntys team is responsible for the day-to-day operation of these assets, the role holder will drive the expansion into new territories which is a key part of the strategy
 </li>
 <li>
 It will also include new strategic projects as approved as part of the updated strategy.
 </li>
 </ul>
 
 
 
 
 The role holder acts not only as a PMO or project manager but as the project owner, driving the actual content and delivery of the project and providing content expertise in the relevant field.
 
 
 
 
 
 
 Your impact on our goals
 
 
 
 
 
 
 
 Strategic Program Leadership
 
 
 <ul>
 <li>
 Lead the planning, structuring, and delivery of complex, multi-stakeholder projects, including joint ventures, market entries, and major transformations.
 </li>
 <li>
 Define strategic objectives, milestones, and performance indicators in coordination with the
 </li>
 <li>
 Establish project governance frameworks, steering committees, and reporting standards.
 </li>
 <li>
 Drive decision-making through data-driven insights, structured analysis, and scenario planning.
 </li>
 </ul>
 
 
 
 
 
 Provide direct support to the CEO and Board during major transaction and strategic processes
 
 .
 
 
 
 
 
 
 Drive the portfolio of strategic projects, partnerships JV and transactions related to Data Center, Ai infrastructure and GPU as a service and AI infrastructure including
 
 
 <ul>
 <li>
 Drive expansion in this area in particular expansion outside Ooredoo Group and its affiliates current footprint
 </li>
 <li>
 Drive the design, execution and implementation of relevant strategic initiatives related to this area.
 </li>
 <li>
 Negotiate strategic agreements and partnerships
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Program Management
 
 
 <ul>
 <li>
 Coordinate workstreams across Finance, Legal, HR, Operations, IT, and Business Units.
 </li>
 <li>
 Identify interdependencies, risks, and bottlenecks, and implement mitigation strategies.
 </li>
 <li>
 Manage cross-border teams, consultants, and advisors to deliver outcomes efficiently.
 </li>
 <li>
 Ensure alignment of initiatives with budget, resource allocation, and strategic KPIs.
 </li>
 <li>
 Coordinate engagement across all operating companies
 </li>
 </ul>
 
 
 Executive &amp; Communication Board
 
 
 <ul>
 <li>
 Prepare executive-level presentations, Board papers, and investor communications related to strategic projects.
 </li>
 <li>
 Translate complex analyses into clear recommendations and progress updates.
 </li>
 <li>
 Lead stakeholder management with theCEO and Group Strategy in stakeholder engagement with shareholders, regulators, and partners.
 </li>
 </ul>
 
 
 Team Leadership &amp; Capability Building
 
 
 <ul>
 <li>
 Lead and mentor project managers and analysts
 </li>
 <li>
 Foster a culture of accountability, analytical excellence, and collaboration.
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 <li>
 Institutionalize best practices in project management and performance tracking.
 </li>
 </ul>
 
 
 
 
 
 Experience and Qualifications
 
 
 
 
 
 <ul>
 <li>
 Prior experience of transformation and transaction planning and execution within Ooredoo
 </li>
 <li>
 Experience driving large scale transformation projects
 </li>
 <li>
 Experience at a Senior Level in a telecom operator in strategy or M&amp;A team at a senior level (CXO or CX-1)
 </li>
 <li>
 15 / 20 years of experience preferable in the Telco industry (not just technical)
 </li>
 <li>
 Knowledge and prior experience relating to DC and AI
 </li>
 <li>
 Experience in managing large scale transformation projects
 </li>
 <li>
 Experience in managing top management escalations and creating buy-in with stakeholders
 </li>
 <li>
 Multi disciplinary cross border program management
 </li>
 <li>
 Finance &ndash; business planning, valuation, accounting, tax, budgeting, AOP impact assessment, accounting separation
 </li>
 <li>
 Employee transfer requirements
 </li>
 <li>
 Organisation planning
 </li>
 <li>
 Scope specification for transaction advisors
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 <li>
 Contract drafting and negotiation
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 <li>
 Corporate Governance
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 <li>
 Transitional services arrangements
 </li>
 <li>
 Bachelor or Master degree &ndash; finance or business preferred
 </li>
 </ul>
</div>

Director, Strategic Projects

<div>
 
 
 Our business landscape
 
 
 
 
 
 
 We&rsquo;re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region&rsquo;s leading digital infrastructure provider. Ooredoo Group&rsquo;s strategic vision is guided by five key pillars:
 
 
 
 
 <ul>
 <li>
 
 Value-Focused Portfolio:
 
 Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Strengthen the Core:
 
 Optimally using deployed capital and maintain an appropriate cost structure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Evolve the Core:
 
 Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 People:
 
 Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Excellence in Customer Experience:
 
 Creating superior customer experiences.
 </li>
 </ul>
 
 
 
 
 From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you&rsquo;re looking to challenge your growth potential, Ooredoo is the employer for you.
 
 
 
 
 
 
 Job overview
 
 
 
 
 
 <ul>
 <li>
 Main purpose of this role is to lead M&amp;A projects or work streams, develop and prepare business models , valuation analysis, and recommendations for the purpose of M&amp;A transactions
 </li>
 <li>
 Supports the full lifecycle of mergers, acquisitions, divestitures, joint ventures
 </li>
 <li>
 This role involves financial analysis, valuation, due diligence, deal structuring, and integration planning.
 </li>
 <li>
 The role holder acts as an extension of the project owner, ensuring content leadership, rigorous execution, and end‑to‑end delivery across multiple workstreams.
 </li>
 </ul>
 
 
 
 
 
 Your impact on our goals
 
 
 
 
 
 <ul>
 <li>
 Supports the full lifecycle of mergers, acquisitions, divestitures, joint ventures,
 </li>
 <li>
 This role involves financial analysis, valuation, due diligence, deal structuring, and integration planning.
 </li>
 <li>
 Works closely with Strategy, Finance, and Legal teams to assess opportunities, execute transactions, and ensure alignment with the organization&rsquo;s strategic objectives.
 </li>
 <li>
 The deal size and hence decision impact for Ooredoo can vary from below 50 Million USD to multiple billion USD transactions.
 </li>
 <li>
 Transaction types can vary from JV, Carve outs buy side and sell side
 </li>
 </ul>
 
 
 Deal Sourcing &amp; Evaluation
 
 
 <ul>
 <li>
 Identify and evaluate potential acquisition or divestment opportunities aligned with strategic priorities.
 </li>
 <li>
 Conduct market, competitor, and sector research to support deal origination.
 </li>
 <li>
 Maintain relationships with investment banks, advisors, and industry contacts.
 </li>
 </ul>
 
 
 Financial Analysis &amp; Valuation
 
 
 <ul>
 <li>
 Develop detailed financial models to assess valuation, synergies, and returns (DCF, precedent transactions, comparable companies, , etc.).
 </li>
 <li>
 Build and Support scenario analyses, sensitivities, and value creation modeling.
 </li>
 <li>
 Prepare and review investment cases and presentations for senior management and board approval.
 </li>
 </ul>
 
 
 Due Diligence &amp; Execution
 
 
 <ul>
 <li>
 Coordinate internal and external due diligence (financial, legal, tax, commercial, operational).
 </li>
 <li>
 Collaborate with advisors, consultants, and internal experts to identify and mitigate risks.
 </li>
 <li>
 Assist in drafting term sheets, letters of intent, and transaction documentation.
 </li>
 <li>
 Provide commercial input for SPA
 </li>
 <li>
 Support negotiation of key deal terms and closing conditions.
 </li>
 </ul>
 
 
 Integration &amp; Post-Deal Support
 
 
 <ul>
 <li>
 Work with cross-functional teams to ensure smooth post-merger integration.
 </li>
 <li>
 Track performance of acquired entities against the business case and synergy targets.
 </li>
 <li>
 Support divestment or restructuring
 </li>
 <li>
 Manage specific M&amp;A transactions or work streams in M&amp;A transactions
 </li>
 </ul>
 
 
 Executive Communication &amp; Stakeholder Engagement
 
 
 <ul>
 <li>
 Prepare executive-level presentations, Board papers, and investor communications related to strategic projects .
 </li>
 <li>
 Communicate complex strategic topics succinctly to senior executives, shareholders, and external partners.
 </li>
 <li>
 Represent the department in cross-organizational discussions with senior management and external stakeholders.
 </li>
 <li>
 Key member of M&amp;A team and will be involved with the Board approval process. Supports the overall recommendation to Group Management Committee, the Investment Sub Committee, the Executive Committee and the Board on business development opportunities.
 </li>
 <li>
 Responsible for the business planning element of Ooredoo&rsquo;s business development projects. These are high intensity and extremely complex processes working to compressed time frames in a competitive environment with clear performance outcomes.
 </li>
 </ul>
 
 
 
 
 
 Experience and Qualifications
 
 
 
 
 
 <ul>
 <li>
 15 years&rsquo; experience directly related to the duties and responsibilities specified
 </li>
 <li>
 Experience in multiple M&amp;A or transaction related projects in the past with experience and knowledge of valuations, deal financial structuring and supporting price negotiations.
 </li>
 <li>
 Business planning experience and knowledge critical with strong foundation in valuation techniques including DCF, comparable based models, private vs. public valuations, IPOs and private equity analyses.
 </li>
 <li>
 Deep expertise in business valuation for public and private business
 </li>
 <li>
 Strong knowledge of telecom market developments, financials and industry trends including wireless technologies, wireline technologies and infrastructure assets.
 </li>
 <li>
 Able to synthesize business modelling and telecom industry knowledge to create financial models together with recommendations and succinct, clear summary presentations to key decision makers in Ooredoo.
 </li>
 <li>
 Experience running end to end M&amp;A processes
 </li>
 <li>
 A bachelor&rsquo;s degree from a respected institution.
 </li>
 <li>
 A master or MBA from a respected institution.
 </li>
 </ul>
 
 
</div>

Associate Director, M&A Projects

<div>
 
 
 Our business landscape
 
 
 
 
 
 
 We&rsquo;re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region&rsquo;s leading digital infrastructure provider. Ooredoo Group&rsquo;s strategic vision is guided by five key pillars:
 
 
 
 
 <ul>
 <li>
 
 Value-Focused Portfolio:
 
 Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Strengthen the Core:
 
 Optimally using deployed capital and maintain an appropriate cost structure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Evolve the Core:
 
 Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 People:
 
 Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Excellence in Customer Experience:
 
 Creating superior customer experiences.
 </li>
 </ul>
 
 
 
 
 From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you&rsquo;re looking to challenge your growth potential, Ooredoo is the employer for you.
 
 
 
 
 
 
 Job overview
 
 
 
 
 
 
 The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
 
 
 
 
 
 
 Your impact on our goals
 
 
 
 
 
 
 
 Customer Experience Activities
 
 
 <ul>
 <li>
 Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization&rsquo;s customer-centric vision.
 </li>
 <li>
 Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.
 </li>
 <li>
 Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.
 </li>
 <li>
 Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.
 </li>
 <li>
 Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.
 </li>
 <li>
 Define and track key performance indicators (KPIs) to measure customer experience improvements.
 </li>
 <li>
 Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.
 </li>
 <li>
 Identify opportunities to completely reimagine the physical and digital experience through innovation.
 </li>
 <li>
 Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.
 </li>
 <li>
 Drive customer centric culture across Ooredoo and operating companies.
 </li>
 </ul>
 
 
 Channel Management / enablement
 
 
 <ul>
 <li>
 Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.
 </li>
 <li>
 Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).
 </li>
 <li>
 Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.
 </li>
 <li>
 Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.
 </li>
 <li>
 Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.
 </li>
 </ul>
 
 
 Other expectations
 
 
 
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
 
 
 
 
 
 
 Experience &amp; Qualifications
 
 
 
 
 
 <ul>
 <li>
 12+ years of experience in customer experience management, retail (service centres), or contact centres operations,
 </li>
 <li>
 5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination
 </li>
 <li>
 10+ years of Commercial Telco industry experience in a Group or OpCo capacity
 </li>
 <li>
 Bachelor Degree
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 <li>
 English mandatory, another language spoken in one of Ooredoo OpCos is a plus
 </li>
 <li>
 Strong understanding of customer service strategies, including multi-channel support, CRM systems, and contact centre technologies
 </li>
 <li>
 Proven track record of driving customer satisfaction improvements and operational performance
 </li>
 <li>
 Ability to analyse complex data and translate it into actionable insights for improving customer experience
 </li>
 <li>
 Familiarity with the latest trends and technologies in the telecommunications industry and customer experience management
 </li>
 <li>
 Ability to work collaboratively in a cross-functional team environment.
 </li>
 </ul>
 
 
</div>

Associate Director - Customer Excellence

Join Ooredoo Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ooredoo Group

About Company

Director, Strategic Projects

Associate Director, M&A Projects

Associate Director - Customer Excellence