Urwah Admin

Ooredoo Group of Companies

<div>About Us: 
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit: 
The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo. The department provides support in the business planning and monitoring function ensuring the Chief Technology Officer within the BU has a sound understanding of progress against agreed KPI's&amp; Budget. Prepares the annual technology budget for Technology BU in collaboration with all other departments in the business unit
About the Role: 
This role is responsible for supporting the CTO and other L2 managers in preparing, monitoring and updating the business plans, forecasts and annual budget and maintaining the BU scorecard.For more details, please click here.
About You:<ul><li> 
5 years' experience in a similar role.</li><li>
Relevant experience in engineering, IT and telecom in the Telecommunications industry.</li></ul></div>

Senior Analyst Business Planning

<div>The Company 
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role<ul><li> 
Attend to customers at the Retail Store by handling enquiries, providing information on, and selling Ooredoo Telecom products and services.</li></ul>
Key Accountabilities &amp; Activities<ul><li> 
Provides information on Ooredoo Kuwait products and services and refers queries which are beyond knowledge or technical expertise to Help Desk.</li><li>
Sell Ooredoo Kuwait products and services as per Ooredoo Policies and take the opportunity to up-sell, where possible to meet sales targets and objectives.</li><li>
Seek the opportunity to up-sell and cross -sell, where possible to meet Ooredoo Kuwait objectives that serve targeted segments</li><li>
Promote and sell other products within Ooredoo Kuwait product portfolio that enriching consumer and corporate customers value (Telecom. services &amp; devices)</li><li>
Promote and sell products related to sister companies (owned by Ooredoo) and maintain fulfilment of customer needs from Fixed and Mobile services</li><li>
Apply the needed validation that maintain quality customers acquired</li><li>
Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.</li><li>
Attend all required training courses and maintains up to date knowledge of products, services, systems and work processes necessary to do the job.</li><li>
Treat retention as important as acquisition for walk in customers</li><li>
Apply saver programs to retain Customers as per Retention process, offers and promotions</li><li>
Understand customer trends and needs and treat existing customers case by case to offer different retention offers according to needs</li><li>
Upsell different Ooredoo products to retain existing customers on higher values</li><li>
Act as a focal point between customer and different support departments to solve customers' issues on the spot.</li><li>
Follow up with other departments on solving customers issues that requires other departments involvements and provide proper feedback for repeated visits</li><li>
Answer customer queries and resolve problems in a professional, courteous manner.</li><li>
Provide subscriber feedback information on issues and concerns about procedures and products to improve customer service.</li><li>
Dispute of owner ship handling</li><li>
SAF request from CCQC and follow ups</li><li>
Collection (cancellation against death)</li><li>
Arrange debt (installing the debt)</li><li>
Content Provider - VAS Activation complaint</li><li>
 Nojoom Reward program complaint</li><li>
 Ooredoo PASSPORT</li><li>
 Ooredoo promotion complaints</li><li>
 Usage related complaints - Local &amp; Roaming (e.g. extra minutes)</li><li>
Proceeds all kind of service transactions as per customer requirements include cash collections</li><li>
Assist customers in Redeeming Ooredoo Rewards Programs as per the process.</li><li>
Provide the priority services to Nukhba and high value customer as per Ooredoo segmentation.</li><li>
Accept B2B Companies &amp; payment responsible customer Payments</li><li>
Follows procedure to activate lines, services and Ported In customers in which ensures minimal delays in order to meet subscriber expectations &amp; follow sales validation process (KYC)</li><li>
Ensure that all associated paperwork such as contracts, transactions, and correspondence is accurate when servicing customers and scan documents as per the process.</li><li>
Ensure the best in class service are provided according to CSAT, Mystery shopper and VOCE criteria</li><li>
Representing Ooredoo image as a focal point with customers in terms of treatment, offer all needed information related to subscription and answer inquiries in proper and professional way</li><li>
Participate in regular team meetings and Daily briefings to gain a broader awareness of Retail Store activities and to contribute to group discussions, offering a fresh look to identify opportunities for improvement.</li><li>
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Play the role of greater when its directed by direct supervisor</li><li>
Up-sell and promote company digital platforms and direct customers to process their basic services through it</li></ul>
Qualification<ul><li> 
Diploma in business or a related discipline.</li></ul></div>

Executive, Retail Store

<div>About Us: 
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit: 
The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time-to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo.
About the Role: 
This role is responsible for leading the operations of all elements including networking, storage, servers, virtualization / containerization, cloud computing. For more details, please click here.
About You:<ul><li> 
10 years' experience in a similar role.</li><li>
Experience in infrastructure Operations within a Telecommunications.</li></ul></div>

Senior Manager Infrastructure Operations

<div>About Us: 
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit: 
Ooredoo's Business BU is a critical part of the company's first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The department ensures that Ooredoo meets its customer experience targets and obligations in delivery of B2B services as per Ooredoo's commercial commitments which are set out in customer contracts, SLA's and by the telecom's regulator, avoiding any financial penalties but being accountable for any incurred. Undertake regular reviews of the Customer Satisfaction results in order to initiative improvements. The team leads and directs the Delivery and Assurance of the Customer Experience strategy to achieve Ooredoo's long-term technical, strategic, cost containment / reduction and customer satisfaction goals.
About the Role: 
This role is responsible for handling Customer Network Solutions and working towards refining and provision the services for Ooredoo's B2B customers as per KPI commitments. For more details, please click here.
About You:<ul><li> 
5 years' experience in a similar role.</li><li>
Experience in Service configuration / provisioning in a telecom environment.
</li><li>Excellent knowledge of standard IPVPN services over MPLS and working experience of Routing and Switching technologies, like BGP, MPLS, OSPF, Multicast, QoS, IP Routing, VLAN, STP, VTP, Ether Channel.
</li><li>Knowledge of basic functionalities of Routers (e.g. 800, 2900, 3600 and ASR series) and Switches (e.g. ME 3400, 3560, 3700 series).</li></ul></div>

Senior Analyst Technical Architecture

<div>About Us: 
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit: 
Finance plays a critical role in the day-to-day operations and more importantly the strategic management and growth of the Ooredoo through overseeing day to day Financial operations within Qatar, undertaking or overseeing all financial due diligence etc. in order to ensure the growth plans are managed from a financial perspective and profit targets are achieved within an acceptable level of risk. The department is responsible for the day to day financial operations of the business. It provides support to all BU's within Ooredoo and ensures the business has the financial services it requires in the execution of its business whilst protecting its interests.
About the Role: 
This role is responsible to lead and manage the complete lifecycle of fixed assets and inventory, ensuring accurate accounting, compliance with IFRS and internal controls, readiness for audits, and successful system migrations. The role requires expert knowledge of IFRS standards and strong leadership in process improvement and team development. For more details, please click here.
About You:<ul><li> 
10 years' experience in a similar role.</li><li>
Experience in an accounting role with responsibilities around handling the Timeliness &amp; Accuracy of general ledger inputs and closing.</li></ul></div>

Manager Fixed Assets & Inventory

<div>About Us: 
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit: 
The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time-to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo. The department supports this through the effective management, operation and maintenance including new products and change requests for all BSS &amp; OSS applications and platforms, working to further connect and integrate BSS with OSS in the new IT architecture and ensuring Ooredoo customers have full use of all services 24/7.
About the Role: 
The role is responsible for the technical leadership, architecture, and delivery of all AI-related initiatives, with a particular emphasis on agentic AI systems, multi-cloud platform deployments, and automated evaluation and tuning of AI solutions. Ensures the adoption of state-of-the-art AI/ML, generative AI, and agentic AI technologies, and drives the company's Technical AI strategy and roadmap. Will own and architect scalable, distributed AI solutions, guide teams on advanced AI frameworks, and ensure alignment with business objectives and industry standards. For more details, please click here.
About You:<ul><li> 
10 years' experience in a similar role.
</li><li>Minimum 5 years of hands-on experience in AI/ML, generative AI, and agentic AI, data management, preferably in the telco or related domains Experience in Telecom or IT.
</li><li>Proven experience designing and deploying scalable agentic AI architectures in distributed and multi-cloud environments (GCP, Azure, AWS, hybrid).
</li><li>Practical experience with advanced AI systems (Agent Space, Copilot, etc.), frameworks (ADK, Lang Chain, Graph Chain, Ray, MLflow, Hugging Face, OpenAI, etc.) and MCP protocol
</li><li>Demonstrated experience with automated evaluation and tuning of AI systems Strong coding skills in Python (and optionally other languages such as R, Java, or Scala). Practical knowledge of MLOps/DevOps, CI/CD for AI, and model/agent lifecycle management. Experience with data engineering, data governance, and integrating AI with enterprise and network systems.</li></ul></div>

Senior Specialist AI

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview 
To manage the department responsible for Investor Relations management, ensuring that all Ooredoo Group shareholders are kept informed about all Group activities in a timely and effective manner.
Your impact on our goals<ul><li> 
Lead relationship with sell side analysts and brokerage research teams and be focal point for all ORDS related inquiries</li><li>
Communication with top shareholders as well as prospective investors and effectively address all questions / concerns to maintain Ooredoo Group profile within the market</li><li>
Manage Quarterly results process including identification of key issues and potential investor questions/ develop messaging, draft investor slides (including data links from Finance systems (Cognos/SAP), script writing for MD and GCFO, KPI selection and key Q&amp;A for Q results call, follow up with buy and sell side on any open issues</li><li>
Develop &amp; implement digital IR strategy (paperless information internal, IR app and use social media externally</li><li>
Organize Capital Market Days (draft equity story development, agenda, trial runs and training of spokespersons, preparation of corporate presentations, alignment of key messages, preparation of Q&amp;A, logistics of event, feedback external/internal)</li><li>
Updating senior management on performance of Ooredoo shares and market developments along with the peers' performance</li><li>
Lead investor meetings in Qatar and at international conferences and NDR roadshows on all relevant investor topics and markets</li><li>
Conduct analysis of investor base, track changes on monthly basis, actively contact most active trading investors and keep management informed</li><li>
Manage consensus for sell side analysts</li><li>
Maintain strong relationship with local stock markets (QE, ADX) and Opcos if required</li><li>
Contact point for ESG (Environmental/Social/Governance) analysts</li><li>
Preparation of ESG report and development of ESG strategy in cooperation with advisory banks, all OG departments and Opcos</li><li>
Manage development of the Company Annual Report in conjunction with all BU Heads and co-ordinate its production and distribution.</li><li>
Keeps shareholders knowledgeable about the company (and implicitly encourages them to buy and hold).</li><li>
Acts as a focal point for Ooredoo Group shareholders to facilitate exchange of information.</li><li>
Manage relationship with rating agencies, document interactions/ meeting minutes, flag potential issues to management</li><li>
Represent the organisation in the Annual General Assembly meetings</li><li>
Preparation of press releases/ Input in investor messaging process</li><li>
Coordinate the release of quarterly earnings and ensure timely disclosure to primary information providers.</li><li>
Responsible for disseminating company price sensitive disclosures to primary information providers such as stock exchanges and analysts who have initiated coverage on company stock.</li><li>
Manage the investor relations portal for Ooredoo Group, actively suggest added content and format.</li><li>
Work closely with Communications and Marketing departments to track systematically and analyse competitor activity and third-party commentary, identifying communications, opportunities, and gathering supporting evidence.</li><li>
Interact with all OpCo's to obtain relevant investor, market, and performance information.</li><li>
Drive IR social media program (develop concepts to increase followers, use new media)</li><li>
Support special projects like: Group wide projects, operating company corporate action and IPOs, debt capital market activity</li><li>
Manage the development of the appropriate materials (PowerPoint presentations, hand-outs, reports, press releases etc.) for presentations to the financial community, senior management and other internal and external audiences.</li><li>
Prepare annual IR budget, track payment of invoices</li><li>
Undertakes analysis of:</li><li>
competitor and peer-group analyses; shareholder and bond holder identification</li><li>
Analyse competitors' business models to assess the company's position relative to competitors in the mobile telephony and communication market (domestic and international)</li><li>
Industry analysts reports - and summarise the outcomes/learning's</li><li>
Inputs into the overall Investor Relations Strategy and implementation plan in line with company requirements and supports the development of and inputs into Group IR annual budget</li><li>
Scope, oversee and supervise deliverables from external supporting agencies, such as financial PR agency and other service providers who provide content and or data to the Investor Relations team</li><li>
Prepare shareholder list monthly (using Miraqle database) present to management and contact top buyers and sellers</li><li>
Prepare additional job-related ad-hoc reports, presentations and analyses as requested by management</li></ul>
Experience<ul><li> 
10 years total experience preferably related to the responsibilities within an Investor Management or Strategy department</li><li>
At least 3 years previous successful experience at Senior Manager level of Investor Relations or in a related role</li><li>
Experience at a major telecommunications company</li><li>
Previous international experience, preferably in the GCC and MENA regions</li><li>
Knowledge of international investor disclosure requirements</li><li>
A clear and thorough understanding of the financial modelling techniques used by security analysts to project a company's operating and financial performance and the resulting value for its stock.</li><li>
An in-depth understanding of the financial and investment markets, with established relationships in them, and the ability to establish new relationships in new industries quickly.</li><li>
An in-depth understanding of strategic communication, public relations and the media</li></ul></div>

Senior Manager, Investor Relations

Join Ooredoo Group of Companies and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.