Urwah Admin

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role 
The Senior VIP Relationship Manage is responsible for managing VIP &amp; Nukhba accounts, maintaining a long-term relationship with VIP customers and maximizing sales opportunities within them.
Key Accountabilities &amp; Responsibilities<ul><li> 
Provide a high standard of service to existing VIP customers while working to expand client base via referrals and other prospecting activities.</li><li>
Follow up on leads to assess customer needs and resources and recommend the appropriate Ooredoo Kuwait products and service solutions.</li><li>
Ensure that strong long-term customer relationships are created by providing personalized value-added services and experiences.</li><li>
Develop written proposals, offerings, quotes, etc.</li><li>
Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new VIP clients.</li><li>
Responsible for the development and achievement of VIP sales through the direct sales channel.</li><li>
Focusing on growing and developing existing VIP clients, together with generating new business</li><li>
Identify and solicit potential customers and establish rapport to understand their needs and develop selling strategies to address objections and questions.</li><li>
Estimate or quote prices, credit or contact terms, warranties and delivery date.</li><li>
Meet quality and performance KPIs with the achievement sales targets set by the management.</li><li>
Take overall responsibility for all aspects of the sales process. Manage end to end relation with VIP customers.</li><li>
Expand sales on existing VIPs by upselling and cross selling additional products.</li><li>
Act as the first point of contact for VIP customers, to answer queries and provide information about various Ooredoo Kuwait services and products.</li><li>
Follow-up on more complex queries with the appropriate operational staff and ensure that the customer is provided the information in a timely manner.</li><li>
Guide VIP subscribers through various procedures such as lodging applications, maintaining a helpful and customer-friendly approach to ensure high standard of service delivery.</li><li>
Activate lines for approved subscribers through the dedicated VIP facility to avoid possible long lead times in the main system.</li><li>
Follow-up with new and existing VIP subscribers to ensure that the service is meeting expectations and takes all opportunities to increase sales volume and profitability.</li><li>
Provide post-approval services to VIP subscribers, including personalized invoicing and bill paying facilities, detailed information on new product launches, and resolution of service and technical problems.</li><li>
Follow-up on overdue payments, using tact and discretion.</li><li>
Receive payments for monthly bills and new subscriptions, provide receipts and carry out a daily reconciliation prior to forwarding to Finance for ledger postingSupport other team members who have personal contacts to deal with high profile clients. Also provide assistance on technical issues and relationship management, as required.</li><li>
Provide on job coaching to new team members, as required to ensure that knowledge is shared, and sales skills are developed.</li><li>
Consistently demonstrate a high level of teamwork through working cooperatively and effectively with other internal and external stakeholders Participate in the annual business planning process and be accountable for all activities arising from the process.</li><li>
Maintain knowledge of all Ooredoo products and services</li><li>
Create detailed or brief reports and presentations about the status of their accounts and business updates.</li><li>
Work on other projects as and when needed</li></ul>
Qualifications 
Bachelor's degree or Diploma in Business or a related discipline from a recognized tertiary institution.</div>

Senior Relationship Manager, VIP & Nukhba

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role 
To generate revenue by targeting various set of communities or segments within the country and reaching out to them directly or indirectly to offer or distribute or sell our services (prepaid or postpaid). This activity will be largely done by direct contact or participating in some events, associations or gathering etc. This team will not participate or be present in regular traditional channelsKey Accountabilities and Activities 
<ul>
<li>To distribute or sell Ooredoo services and products on one-to-one contact or through some gatherings.</li>
<li>Appoint agents or distributors under your DMS ID who can further distribute or sell.</li>
<li>Manage month to month activities of the community Sales Force based on the assigned targets from management.</li>
Be proactive and have an innovative mindset to target certain segments which is not covered by traditional channels. 
<li>
</li>Take the initiative to stay well-informed about latest progress or developments in the market /related to segments, offers etc. And to report the same to higher authorities 
<li>
</li><li>Make sure adequate pipeline is created by engaging multiple events, customer interactions across various strategic locations to meet the monthly target.</li>
<li>Provide support to customers &ldquo;existing and new&rdquo; as part of the community.</li>
<li>Follow the defined procedure to activate lines, services and Ported In customers in which ensures minimum delays in order to meet subscriber expectations &amp; follow sales validation process (KYC).</li>
<li>To work during odd hours or weekends (like during evenings after 5 or 6 PM to be present in the field)</li>
<li>Attend constantly all training and coaching which set be management.</li>
<li>Ensure that drawers are opening and closing as per Ooredoo finance standard on daily basis wherever staff is managing the drawers.</li>
<li>Before closing cash register or cash drawer, employee and branch manager should make sure that all the transactions are on the place.</li>
<li>Handle cash at the store as well as collecting daily sales and other necessary reports.</li>
<li>Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.</li>
<li>Process collection report on daily bases according to financial process.</li>
<li>Ensure that all transaction submitted and matching the request without any variance.</li>
<li>Report and deliver the daily cash and credit cards vouchers as well for the Ooredoo services which require applications.</li>
<li>The signed SAF is to be sent back to CCQC and a scanned copy is to be uploaded in RAS as attachment fill</li>
<li>Ensure every sim distributed /activated /handed over to customer is registered in DMS with the defined KYC process.</li>
<li>Ensure that all signatures are done by employee and customer on requested places on SAF.</li>
<li>Ensure that all the transactions are checked properly; in order to submit it to the Head Office on daily basis to avoid any claw back.</li>
<li>Phono management has the right to reallocate sales executive to any other division during crisis mode.</li>
<li>Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li>
<li>Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.</li>
<li>Up-sell and promote company digital platforms and direct customers to process their basic services through it. Contribute to the department communication plan through attendance of regular team meetings, events and preparation of requested reports.</li>
<li>Share knowledge and expertise with colleagues.</li></ul> 

Qualifications 
<ul>
<li>High School or 2 year diploma in business or a related discipline.</li></ul><ul>
<li>Minimum 3 years&rsquo; experience in relevant field.</li></ul></div>

Executive, Community Sales/ Phono Subsidiary of Ooredoo Kuwait

<div>The Company 
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose 
Develop and implement global marketing communications plans that drive the demand for company products and brand. Responsible for the overall management of the Company's marketing Communications department, accomplish with advertising to create and execution of external communication and advertising and sustain dependability in the use and layout of corporate image, build brand identity across all the departments and provide a recognizable corporate image.
Key Accountabilities &amp; Responsibilities<ul><li> 
Direct the development and execution of global marketing communications initiatives including product launches, sales collateral, tradeshows, campaigns, social site presence, company website, public relations, internal communication, regulatory communications and corporate events.</li><li>Establish, own and drive a strategic internal and external communications strategy that positively affects employees' and customers' understanding, engagement and commitment with the result of an even stronger connection to the company and leads to a return on investment.</li><li>Ensure new communication campaigns and programs are aimed at reaching sales targets.</li><li>Manage brand delivery and consistency across all markets for all product lines.</li><li>Build and manage the corporate communications budget.</li><li>Actively lead, build and manage the Corporate Communications team including graphics designers, corporate communications specialists, media specialists and copy writers to produce high quality publications and materials on time and within budget.</li><li>Supervise advertising campaigns for advertising agencies, media firms or companies that have their own advertising departments. Typically, they work in conjunction with a variety of departments, such as sales and finance, as well as creative staff, to create a campaign that meets the client or company's expectations.</li><li>Responsible for marketing and publicizing goods or services within a company. Performs research to find target audience, holds focus groups, outlines goals, develops concepts, creates storyboards, approves copywriting, and sets budgets for ad campaigns</li><li>Lead the creative development of quarterly brand themes that convey the brand point-of-view, and business targets for the quarter.</li><li>Develop and direct measurable multi-channel, cross-channel, channel-specific, product, promotional, and cause-related marketing programs that tie back to brand strategy and business goals.</li><li>Responsible for ensuring that the products, services and product lines that fall under their domain resonate with current and potential customers. To do so, these professionals continuously monitor marketing trends and keep a close eye on competitive products in the marketplace. They also regularly meet with clients and senior management, and they oversee a team of junior marketers</li><li>Lead the social media team and strategy for Ooredoo Kuwait</li><li>Determine the best social media tactics to have the maximum coverage for Ooredoo Kuwait image, products, sponsorships and campaigns</li><li>Provide guidance and direction to the social media team to cover all social media channels 24 hours a day</li><li>Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>Other duties as directed by supervisor or other superiors.</li><li>Work to improve employee performance through personal coaching and identifying training and development needs.</li><li>Ensure Individual Development Plans (IDP) are completed for all staff in accordance with Ooredoo Telecom policy.</li><li>Conduct annual performance appraisals (Performance Management System) and ensure objectives set are monitored and achieved.</li></ul>
Qualifications<ul><li> 
Bachelor's degree in mass communication, Media, Advertising or related discipline and appropriate registration with a recognised professional institute</li><li>
Qualification in Digital marketing is an added advantage</li></ul></div>

Director, Marketing Communications

<div>The Company 
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose 
Setting up, implementing and managing the overall company's digital marketing strategy to achieve the business goals and objectives. In addition to being responsible for developing, implementing and managing Marketing campaigns that promote the company and its products/services. Plays a major role in enhancing Brand awareness within the Digital Space as well as driving website traffic and acquiring leads/customers.
Key Accountabilities &amp; Activities<ul><li> 
Responsible for developing, implementing and managing marketing campaigns that promote the company and its products/services</li><li>Identifies and evaluates new digital technologies and uses Web analytics tools to measure site traffic to better optimise marketing campaigns, email marketing, social media and display and search advertising</li></ul>
Improve brand recognition and trust and ultimately drive purchase intent<ul><li>Build, plan and implement the overall digital marketing strategy</li><li>Manage the strategy</li><li>Manage and train the rest of the team</li><li>Stay up to date with the latest technology and best practices</li><li>Manage and oversee different digital marketing channels</li><li>Measure ROI and KPIs</li><li>Prepare and manage digital marketing budget</li><li>Oversee all the company's social media accounts</li><li>Measure and manage online content</li><li>Track SEO and Google Analytics data an make complex analysis
</li><li>Build and inbound digital marketing plan</li><li>Anticipate sales performance trends
</li><li>Organize and lead digital marketing team
</li><li>Research competition, investigate benchmarks and provide suggestions for improvement</li><li>Direct the development and execution of the Digital marketing communications initiatives including product launches, sales collateral, tradeshows, campaigns, social site presence, company website, public relations, internal communication, regulatory communications and corporate events.</li><li>Establish, own and drive a strategic internal and external Digital communications
</li><li>strategy that positively affects employees' and customers' understanding, engagement and commitment with the result of an even stronger connection to the company and leads to a return on investment.</li><li>Ensure new Digital communication campaigns and programs are aimed at reaching sales targets.</li><li>Manage brand delivery and consistency across all markets for all product lines.</li><li>Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>Other duties as directed by supervisor or other superiors.</li><li>Work to improve employee performance through personal coaching and identifying training and development needs.</li><li>Conduct annual performance appraisals (Performance Management System) and ensure objectives set are monitored and achieved.</li></ul>
Qualifications 
Bachelor of Science Degree in Marketing, Digital Marketing or relevant field</div>

Director, Digital Marketing

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team &ndash; and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose 
Sell Ooredoo products and services to the customer, Ensure to get their satisfaction and gain their constant loyalty.
Meet the sales target of Ooredoo products and services as set by the manager
Key Accountabilties &amp; Responsiblities<ul><li> 
Contribute to the department communication plan through attendance of regular team meetings, events and preparation of requested reports.</li><li>
Share knowledge and expertise with colleagues.</li><li>
Retain good condition of supplies, fittings, stationery, marketing materials and products in the shop/store.</li><li>
Keep up with fluctuating supply and demand.</li><li>
Maintain general inventory and ensure all the items of the branch are in stock on regular weekly basis.</li><li>
Ensure that sufficient inventory is available at the store on daily basis to avoid being &quot;OUT OF STOCK&quot;.</li><li>
Proactively welcome the customers and get their attention to Ooredoo services.</li><li>
Meet customer's needs through constant support, answer routine questions, fulfill their requirements of the related products or Ooredoo services.</li><li>
Follow up with other departments on solving customers an issue that requires other departments' involvements and provide proper feedback for repeated visits.</li><li>
Follows procedure to activate lines, services and Ported In customers in which ensures minimum delays in order to meet subscriber expectations &amp; follow sales validation process (KYC).</li><li>
Upsell and promote company digital platforms and direct customers to process their basic services through it.</li><li>
Apply Super-agent approach to offer the customer ONE STOP SHOP concept when new, potential and existing customers get fully served without a need to visit other shops/departments.</li><li>
Upsell different Ooredoo products to retain existing customers on higher values.</li><li>
Meet the work regulations, apparel, looking, behavior &amp; attendance as per sales standard.</li><li>
Assist customers in Redeeming Ooredoo Rewards Programs as per the process.</li><li>
Accept B2B Companies &amp; payment responsible customer Payments.</li><li>
Solve some of B2B and payment responsible issues such as SIM replacement and other complaints as per the Super-Agent procedures.</li><li>
Ensure that the best in class service are provided according to CSAT, Mystery shopper and VOCE criteria.</li><li>
Achieve optimum level of customer feedback through written reports on challenges and inquiries.</li><li>
Ensure standards for high quality, customer service.</li><li>
Ensure that drawers are opening and closing as per Ooredoo finance standard on daily basis.</li><li>
Before closing cash register or cash drawer, employee and branch manager should make sure that all the transactions are on the place.</li><li>
Handle cash at the store as well as collecting daily sales and other necessary reports.</li><li>
Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.</li><li>
Process collection report on daily bases according to financial process.</li><li>
Ensure that all transaction submitted and matching the request without any variance.</li><li>
Report and deliver the daily cash and credit cards vouchers as well for the Ooredoo services which require applications.</li><li>
Ensure that all signatures done by employee and customer on requested places on SAF.</li><li>
Ensure that all the transactions are checked properly; in order to submit it to the Head Office on daily basis to avoid any claw back.</li><li>
The signed SAF is to be sent back to CCQC and a scanned copy is to be uploaded in RAS as attachment fill.</li><li>
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.</li><li>
Play the role of greater when its directed by direct supervisor</li><li>
Up-sell and promote company digital platforms and direct customers to process their basic services through it.</li></ul>
Qualifications 
High School Certificate, Sales Support discipline or equivalent years' experience.</div>

Executive, Retail Store / Phono Subsidiary of Ooredoo Kuwait