Urwah Admin

Ooredoo Group of Companies

<div> The Company Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
At Ooredoo, our culture and DNA are at the heart of everything we do. We are a diverse and inclusive global family, united by a shared passion for innovation and excellence. We believe that our success is built upon our people's strengths. Join us and become a vital part of our dynamic culture, contributing to our mission of enriching people's lives through cutting-edge communications.
Ooredoo's future is bright, and you can be part of our ongoing success The Role <ul>
<li> Support and assist in implementing the day-to-day running of sponsorship programs within the Ooredoo sponsorship portfolio in conjunction with a cross-functional, integrated marketing communications PR branding team, in line with the Sponsorship strategy.</li>
<li>Assisting in developing projects and supporting the operational demands of the business's corporate social responsibility strategy.</li>
</ul> Key Accountabilities &amp; Responsibilities <ul>
<li> Support in the development, planning and carrying out marketing activities to agreed budgets, sales volumes, values, product mix and timescales.</li>
<li>Support in planning, developing and carrying out internal communications programmes.</li>
<li>Support in the development of an effective and comprehensive internal communications policy. Establish procedures for communicating information consistently, effectively and efficiently.</li>
<li>Support in building an internal communications programme which will promote active engagement with the business in an informative and professional manner, ensuring the workforce is motivated and that reflects internal values.</li>
<li>Identify, analyse and propose actions to target business areas that need to increase employee engagement.</li>
<li>Ensure that all internal communications activities are aligned with external communications activities.</li>
<li>Support initiatives requiring department or Ooredoo Telecom wide communications including speeches, emails and internal memos.</li>
<li>Develop, set and maintain corporate guidelines in order to maintain consistency in the use and layout of corporate image.</li>
<li>Coordinate contributions to maximise internal communication media.</li>
<li>Write, create, obtain approval for and distribute key internal messages and communications materials.</li>
<li>Update and develop the intranet, newsletter content and Ooredoo Telecom news in a timely manner. Identify enhancements to the look/feel of the intranet sites and manage the deployment of agreed design changes.</li>
<li>Ensure the most effective and appropriate means of communication is used at all-time e.g. audio visual, video, web, graphic etc.</li>
<li>Consistently evaluate internal communications and employer branding to measure effectiveness.</li>
<li>Advise internal customers on the most effective use of existing channels of communication.</li>
<li>Carry out any other task that can help in achieving</li>
<li>Assist and support in implementing sponsorship activities</li>
<li>Manage sponsorship events / programs including on ground logistics and transportation, sourcing of appropriate business promotion, booking of hotel accommodation for VIP guests, hospitality guest list and all other necessary.</li>
<li>Arrangements to ensure a smooth running and operation of our events. Ensure brand and business message integration is clearly articulated in all aspects of sponsorship including on-site branding.</li>
<li>Manage Sponsorship events/programmes</li>
<li>Research, analyse and make recommendations regarding matters related to day-to-day cost control of a sponsorship in order to ensure budgetary compliance</li>
<li>Ensure brand and business message integration is clearly articulated in all aspects of sponsorship including on-site branding and activation</li>
<li>Brief and co-ordinate external and internal parties and departments such as social media, advertising, branding, etc. (as directed).</li>
<li>Manage sponsorship events / programs including on ground logistics and transportation, sourcing of appropriate business promotion, booking of hotel accommodation for VIP guests, hospitality guest list and all other necessary.</li>
<li>Arrangements to ensure a smooth running and operation of our events. Ensure brand and business message integration is clearly articulated in all aspects of sponsorship including on-site branding.</li>
<li>Brief and co-ordinate external and internal parties and departments such as social media, advertising, branding, etc. (as directed).</li>
<li>Ensure timely delivery of all rights and benefits as per the sponsorship contract.</li>
<li>Research, analyze and make recommendations regarding matters related to day-to-day cost control of a sponsorship in order to ensure budgetary compliance</li>
<li>Ensure brand and business message integration is clearly articulated in all aspects of sponsorship including on-site branding and activation</li>
<li>Develop a CSR strategy for Ooredoo Kuwait with the Head and review it on a yearly basis</li>
<li>Maintain the CSR Strategy throughout the year.</li>
<li>Execute the CSR strategy through different community events and sponsorships.</li>
<li>Achieve Ooredoo vision for its CSR strategy, drive sustainable development in Kuwait while adding value to the business.</li>
<li>Analyse &amp; study CSR related sponsorship requests and submit briefs for approvals.</li>
<li>Ensure all CSR activities are covered by PR.</li>
<li>Assist in preparing Sustainability reports covering CSR projects to be submitted internally and externally, as needed.</li>
<li>Responsible for preparing CSR related information for the website and other publications.</li>
<li>Assist in preparing Sustainability reports covering CSR projects to be submitted internally and externally, as needed.</li>
<li>Responsible for preparing CSR related information for the website and other publications. Overlooking the publicity and communication plan for all campaign and sponsorships; making sure the right internal and external media exposure is secured within the right timeframe. Align with the rest of the team to make sure all deliverables are met.</li>
</ul> Qualifications Bachelor's degree in a business related, science or social science discipline with appropriate registration with a recognized professional institute.
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Manager, Internal Communications, CSR & Sponsorships

<div> The Company Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success. The Role <ul>
<li> Provide post sales account management service for all Corporate Customers including mobile and fixed services providing after sales support and follow up for corporate customers across all channels</li>
</ul> Key Accountabilities and Activities <ul>
<li> Support the Account Managers in opening new accounts in system (Account Verification)</li>
<li>End to end support &amp; guide customers/KAMs through difficulties related to tariffs, billing issues, service requests across all products., maintaining a helpful and customer-friendly approach to meet high level of customer satisfaction for mobile customers taking fixed services or convergence</li>
<li>Attend and support the walk-in corporate customer who had an issue escalated from KAM, Service delivery team or corporate collection for the CPR customer.</li>
<li>Adding/ cancelling services for b2b customer</li>
<li>Handle corporate customers email group which received from customers internally or externally and ensure not to miss any email and reply back to customer (specific to variety of matters).</li>
<li>Contact the customer for any unclear requests or unauthorized sender</li>
<li>Contact the customer to collect the pending items with SDT.</li>
<li>Attend meetings with KAM for corporate customers who have an issue in billing, network, complaint or any other operational issue</li>
<li>Provide customers with contract details, copy of their Offer by coordinating with Archiving team</li>
<li>Provide account summary report when needed to customer or KAM (after investigation if required by customer)</li>
<li>Act in support of the account manager by addressing basic customer queries on and send the latest offers and keep the KAM informed</li>
<li>Coordinate with the Technical Division to resolve all customer problems related to the network, billing, coverage, roaming etc.</li>
<li>Create users for corporate customers to have access on self-care portal after checking the authority of the customer</li>
<li>Responsible to handle B2B customer complaint of all types, issues or inquiries in Remedy in a timely manner</li>
<li>Handle MNP complaint for B2B corporates for CPR.</li>
<li>To be present all the meetings and coordinate with NQD, network planning and implantation teams to handle all B2B network complaint as top priority</li>
<li>Ensure the product knowledge is sufficient levels to accurately advise customer on the entire range of Ooredoo products and services &amp; proactively update on new products &amp; services</li>
<li>Report on customers' issues and concerned relating to procedures and products to optimise marketing intelligence gathering</li>
<li>Handle any future media contacts type like live chat, etc.</li>
<li>Support the Auditors in fulfilling all the needed information and update the Audit system with the resolution time and action</li>
<li>Support the legal team to provide full information about customer contracts, and attend court cases with legal team for any kind of disputes.</li>
<li>Coordinate with KAM and finance on the B2B verification Process</li>
<li>All issue related promotion in case if we agreed to activate the lines without attaching the TMO or promotion KIT due to delay of implementation and calculate the waiver /refund amount for the customer.</li>
<li>Adding/ cancelling services for b2b customer, by using RAS, My net Portal, Dbill, etc.</li>
<li>Remove promotions and pending OCC of promotions upon management approvalRespond all sales requirements and support other departments by responding all their email/calls..</li>
<li>Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li>
<li>Other duties as directed by supervisor or other superiors.</li>
</ul> Qualifications Bachelor degree in business or a related discipline from a recognised tertiary institution desirable.
</div> This job has been sourced from an external job board. More jobs on https://www.qureos.com/

Specialist, Service Account Management

Join Ooredoo Group of Companies and explore 2 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.