Urwah Admin

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
At Ooredoo, our culture and DNA are at the heart of everything we do. We are a diverse and inclusive global family, united by a shared passion for innovation and excellence. We believe that our success is built upon our people's strengths. Join us and become a vital part of our dynamic culture, contributing to our mission of enriching people's lives through cutting-edge communications.
Ooredoo's future is bright, and you can be part of our ongoing success
The Role<ul><li> 
Support and assist in implementing the day-to-day running of sponsorship programs within the Ooredoo sponsorship portfolio in conjunction with a cross-functional, integrated marketing communications PR branding team, in line with the Sponsorship strategy.</li><li>
Assisting in developing projects and supporting the operational demands of the business's corporate social responsibility strategy.</li></ul>
Key Accountabilities &amp; Responsibilities<ul><li> 
Support in the development, planning and carrying out marketing activities to agreed budgets, sales volumes, values, product mix and timescales.</li><li>
Support in planning, developing and carrying out internal communications programmes.</li><li>
Support in the development of an effective and comprehensive internal communications policy. Establish procedures for communicating information consistently, effectively and efficiently.</li><li>
Support in building an internal communications programme which will promote active engagement with the business in an informative and professional manner, ensuring the workforce is motivated and that reflects internal values.</li><li>
Identify, analyse and propose actions to target business areas that need to increase employee engagement.</li><li>
Ensure that all internal communications activities are aligned with external communications activities.</li><li>
Support initiatives requiring department or Ooredoo Telecom wide communications including speeches, emails and internal memos.</li><li>
Develop, set and maintain corporate guidelines in order to maintain consistency in the use and layout of corporate image.</li><li>
Coordinate contributions to maximise internal communication media.</li><li>
Write, create, obtain approval for and distribute key internal messages and communications materials.</li><li>
Update and develop the intranet, newsletter content and Ooredoo Telecom news in a timely manner. Identify enhancements to the look/feel of the intranet sites and manage the deployment of agreed design changes.</li><li>
Ensure the most effective and appropriate means of communication is used at all-time e.g. audio visual, video, web, graphic etc.</li><li>
Consistently evaluate internal communications and employer branding to measure effectiveness.</li><li>
Advise internal customers on the most effective use of existing channels of communication.</li><li>
Carry out any other task that can help in achieving</li><li>
Assist and support in implementing sponsorship activities</li><li>
Manage sponsorship events / programs including on ground logistics and transportation, sourcing of appropriate business promotion, booking of hotel accommodation for VIP guests, hospitality guest list and all other necessary.</li><li>
Arrangements to ensure a smooth running and operation of our events. Ensure brand and business message integration is clearly articulated in all aspects of sponsorship including on-site branding.</li><li>
Manage Sponsorship events/programmes</li><li>
Research, analyse and make recommendations regarding matters related to day-to-day cost control of a sponsorship in order to ensure budgetary compliance</li><li>
Ensure brand and business message integration is clearly articulated in all aspects of sponsorship including on-site branding and activation</li><li>
Brief and co-ordinate external and internal parties and departments such as social media, advertising, branding, etc. (as directed).</li><li>
Manage sponsorship events / programs including on ground logistics and transportation, sourcing of appropriate business promotion, booking of hotel accommodation for VIP guests, hospitality guest list and all other necessary.</li><li>
Arrangements to ensure a smooth running and operation of our events. Ensure brand and business message integration is clearly articulated in all aspects of sponsorship including on-site branding.</li><li>
Brief and co-ordinate external and internal parties and departments such as social media, advertising, branding, etc. (as directed).</li><li>
Ensure timely delivery of all rights and benefits as per the sponsorship contract.</li><li>
Research, analyze and make recommendations regarding matters related to day-to-day cost control of a sponsorship in order to ensure budgetary compliance</li><li>
Ensure brand and business message integration is clearly articulated in all aspects of sponsorship including on-site branding and activation</li><li>
Develop a CSR strategy for Ooredoo Kuwait with the Head and review it on a yearly basis</li><li>
Maintain the CSR Strategy throughout the year.</li><li>
Execute the CSR strategy through different community events and sponsorships.</li><li>
Achieve Ooredoo vision for its CSR strategy, drive sustainable development in Kuwait while adding value to the business.</li><li>
Analyse &amp; study CSR related sponsorship requests and submit briefs for approvals.</li><li>
Ensure all CSR activities are covered by PR.</li><li>
Assist in preparing Sustainability reports covering CSR projects to be submitted internally and externally, as needed.</li><li>
Responsible for preparing CSR related information for the website and other publications.</li><li>
Assist in preparing Sustainability reports covering CSR projects to be submitted internally and externally, as needed.</li><li>
Responsible for preparing CSR related information for the website and other publications. Overlooking the publicity and communication plan for all campaign and sponsorships; making sure the right internal and external media exposure is secured within the right timeframe. Align with the rest of the team to make sure all deliverables are met.</li></ul>
Qualifications 
Bachelor's degree in a business related, science or social science discipline with appropriate registration with a recognized professional institute.</div>

Manager, Internal Communications, CSR & Sponsorships

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose 
Sell Ooredoo services, Upgrade the rate plans and influence none Ooredoo customers with new sales offers. Maintaining existing relationships and fulfilling monthly target, especially clients whom classified &quot;B2B2C Customers for Ooredoo&quot;.
Key Accountabilties &amp; Responsiblities 
1- Sales<ul><li>
Sell Ooredoo services and products (post-paid activation &amp; mobile accessories or any other products provided by company related to telecom, etc) over market channels.</li><li>
Sell Ooredoo services and products to potential customers &quot;High Value Rates Consumers&quot;.</li><li>
Utilizing creative, innovative mindset and skilled personality to close deals and achieve the target set by Ooredoo.</li><li>
Take the initiative to stay well-informed about latest expertise in relevant field.</li><li>
Make sales plans independently for potential customers; refer to Line Manager when necessary.</li><li>
Provide ongoing support to customers &quot;existing and new&quot; by reporting and gaining approvals where necessary.</li><li>
Follows procedure to activate lines, services and Ported In customers in which ensures minimum delays in order to meet subscriber expectations &amp; follow sales validation process (KYC).</li><li>
Achieve optimum level of customer feedback through written reports on challenges and inquiries.</li><li>
Ensure standards for high quality, customer service.
2- Quality Control of Staff Daily Based Activities:</li><li>
Ensure that drawers are opening and closing as per Ooredoo finance standard on daily basis.</li><li>
Before closing cash register or cash drawer, employee and branch manager should make sure that all the transactions are on the place.</li><li>
Handle cash at the store as well as collecting daily sales and other necessary reports.</li><li>
Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.</li><li>
Process collection report on daily bases according to financial process.</li><li>
Ensure that all transaction submitted and matching the request without any variance.</li><li>
Report and deliver the daily cash and credit cards vouchers as well for the Ooredoo services which require applications.</li><li>
Attend constantly all training and coaching which set be management.
3- SAF Management:</li><li>
Ensure that all signatures done by employee and customer on requested places on SAF.</li><li>
Ensure that all the transactions are checked properly; in order to submit it to the Head Office on daily basis to avoid any claw back.</li><li>
The signed SAF is to be sent back to CCQC and a scanned copy is to be uploaded in RAS as attachment fill.Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.</li><li>
Up-sell and promote company digital platforms and direct customers to process their basic services through it. Contribute to the department communication plan through attendance of regular team meetings, events and preparation of requested reports.</li><li>
Share knowledge and expertise with colleagues.</li><li>
Phono management has the right to reallocate sales executive to any other division during crisis mode.</li></ul>
Qualifications<ul><li> 
Higher secondary school degree or equivalent discipline from recognized institution.</li></ul></div>

Executive, Events B2B2C /Phono Subsidiary of Ooredoo Kuwait

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team &ndash; and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose 
Assist in implementing the day-to-day running of sponsorship programmes within the Ooredoo sponsorship portfolio in conjunction with a cross-functional, integrated marketing communications PR branding team, in line with the Sponsorship strategy and support the company's charitable donations programs, as well as corporate sustainability reporting.
Assisting in developing projects and supporting the operational demands of the business's corporate social responsibility strategy.
Key Accountabilties &amp; Responsiblities<ul><li> 
Assisting and supporting in implementing sponsorship activities.</li><li>
Work with manager to create a roadmap.</li><li>
Assist in the management of sponsorship events / programs including on ground logistics and transportation, sourcing of appropriate business promotion, booking of hotel accommodation for VIP guests, hospitality guest list and all other necessary.</li><li>
Arrangements to ensure a smooth running and operation of our events.</li><li>
Ensure brand and business message integration is clearly articulated in all aspects of sponsorship including on-site branding.</li><li>
Manage Sponsorships events/programmes.</li><li>
Research, analyze and make recommendations regarding matters related to day-to-day cost control of a sponsorship in order to ensure budgetary compliance.</li><li>
Ensure brand and business message integration is clearly articulated in all aspects of sponsorship including on-site branding and activation.</li><li>
Build and maintain strong external relationships with potential sponsors, corporate partners, and supporters, through securing and leading new business meetings, and maintaining strong relationships.</li><li>
Writing high quality external communications documents, including sponsorship marketing materials as required (working closely with the events/PR team).</li><li>
Work with the supervisor, and the events/PR team to develop high quality, commercially successful event sponsorship models.</li><li>
To secure event sponsorship and exhibition income, to achieve stretching income targets.</li><li>
Ensure that event sponsorship products are consistent with our corporate partnership programmes.</li><li>
Support the execution of the Corporate Social Responsibility (CSR) strategy for the company.</li><li>
Work with manager to create a roadmap.</li><li>
Maintain the CSR Strategy throughout the year.</li><li>
Execute the CSR strategy through different community events and sponsorships.</li><li>
Assisting the company in developing, managing and altering social responsibility policies.</li><li>
Using internal communication to reinforce the company's social responsibility policies.</li><li>
Reaching out to the public via PR and marketing to deliver the message of the company's commitment to social responsibility.</li><li>
Working on company branding strategies with the marketing department.</li><li>
Assist with the production of corporate social responsibility programs and community events.</li><li>
Maintain documented accounts of each sponsorship project in an organised manner to ensure smooth Functioning of all activities</li><li>
Brief and co-ordinate external and internal parties and departments such as social media, advertising, branding, etc. (as directed).</li><li>
ensuring timely delivery of all rights and benefits as per the sponsorship contract</li><li>
In coordination with the supervisor, administer the company's charitable budget, providing reports of accountability based on charitable budget segment allocations.</li><li>
Manage CSR &amp; Sponsorship projects and initiatives.</li><li>
Support and assist in projects related to environmental sustainability and community investment.</li><li>
Achieve Ooredoo vision for its CSR strategy, drive sustainable development in Kuwait while adding value to the business through different projects and initiatives.</li><li>
Analyse &amp; study CSR related sponsorship requests and submit briefs for approvals.</li><li>
Ensure a Sustainability approach for the organization.</li><li>
Manage the creation of a sustainability report as mandated by the CMA.</li><li>
Manage day-to-day operations of the corporate contributions.</li><li>
Support and Help in Coordinate and implement environmental awareness-raising events for employees in Kuwait.</li><li>
Assist to Design and implement in-store fundraising campaigns supporting different humanitarian, education and environmental causes to engage customers and employees.</li><li>
Coordinate Corporate Social Responsibility reporting process, working with other departments to collect data across full sustainability spectrum.</li><li>
Support Manger with the publicity and communication plan for all campaign and sponsorships; making sure the right internal and external media exposure is secured within the right timeframe.</li><li>
 Align with the rest of the team to make sure all deliverables are met.</li><li>
Ensure a social return on investment with all activities.</li><li>
Ensure the positive impact on Brand Equity.</li><li>
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws.</li></ul>
Qualifications 
Bachelor's degree in a business related, science or social science discipline. with appropriate registration with a recognized professional institute.</div>

Specialist, CSR & Sponsorships

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team &ndash; and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.
The Role 
To support the planning and implementation of needed learning &amp; organizational development processes and programs in collaboration with the Human Resources Department functions and other business units. Implement learning and development initiatives within the organization aiming towards leveraging learning &amp; organizational development expertise. Responsible for assessing the organization's needs and for the design, implementation and evaluation of development activities that support LOD initiatives.
Key Responsibilties<ul><li> 
Identify Management/Leadership training needs on an on-going basis through needs assessments, and surveys with Leaders.</li><li>
Coordinate with the Talent Management Group Leader and the HR Director to determine the educational programs, services and resources that would best meet training needs.</li><li>
Plan and publish a six-month Leadership training calendar covering all leaders training.</li><li>
Contribute to the preparation of and approval for the annual leadership training plan.</li><li>
Assist in Developing, implementing, monitoring and updating employees' career development plans in coordination with major stakeholders.</li><li>
Assist in defining criteria to identify critical positions in coordination with major stakeholders.</li><li>
Assist in selecting and identifying Successors of the critical positions in coordination with major stakeholders.</li><li>
Review and analyse performance results for identified Successors and report back to Management.</li><li>
Monitor and update succession plans for each Successor.
</li><li>Monitor and update the Talent identification process and assessment center.</li><li>
Identify training needs for all Talents in line with agreed criteria.</li><li>
Monitor talent development programs.</li><li>
Manage and assure that Talents follow all approved development plans set for each.</li><li>
Assist in all Mobility matters and processes for development of employees.</li><li>
Act as a Focal Point of Contact.</li><li>
Maintains and file Assignees Records.</li><li>
Generate Mobility Reports.</li><li>
Monitors all In/ out bound Assignee matters (Pre/On/Post assignment.</li><li>
Drive the T&amp;A collection, analysis and verification.</li><li>
Contribute to Vendor selection.</li><li>
Oversee the building of the training calendar.</li><li>
Monitor budget spending, track expenses, initiate cost saving measures and provide needed reports to HR Management.</li><li>
Ensure full alignment of T&amp;D processes and procedures with other HR processes.</li><li>
Proactively take responsibility for self-improvement by staying well informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Other duties as directed by supervisor or other superiors.</li></ul>
Qualifications<ul><li> 
Bachelor's degree in Human Resources or equivalent and relevant work experience.</li></ul></div>

Senior Executive, Learning & Talent Management

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role 
<ul>
<li>Responsible for understanding and analyzing business requirements and converting them into technical requirements and providing end to end solution.
</li><li>Technology Single Point of Contact with business units to understand the requirements and provide optimum solutions in cost effective and improved time to market.
</li><li>Responsible to facilitate all Digital Initiatives of the company
</li><li>Responsible to adapt Agile and DevOps concepts to improve Time to Market
</li><li>Responsible to communicate the feasibility and cost estimate to business unit based on the requirements.
</li><li>Responsible for solution Design and implementation for Digital platforms (Mobile App, Portal) middleware and associated IT nodes.
</li><li>Responsible for Business as Usual task and Change Request within the agreed SLA.
</li><li>Responsible for ADM vendor management, communicate the business requirements and technical scope, approve the end to end solution (HLD &amp; LLD), optimize man days effort.
</li></ul><ul><li>The position has different qualifications as mentioned in the &ldquo;Qualification&rdquo; section, in which we will be selecting upon hiring exercise.
</li></ul>Key Accountabilities and Activities 
<ul>
<li>Understand the business requirements and perform feasibility study and provide feedback to the stakeholders with appropriate solution and recommendation with Time To Market (TTM)
</li><li>Support and coordinate with all stakeholders to align with the expected business unit requirements.
</li><li>Manage technical deliverables right from new products/services feasibility study to implementation, based on business unit&rsquo;s requirements.
</li><li>Communicate with the ADM (Application and Development Management) vendor the priority and requirement pipeline to manage resource capacity.
</li><li>Convert the business requirements to functional/technical requirements to prepare feasibility study &amp; High Level Design (HLD)
</li><li>Responsible for developing cost analyses, design considerations, and implementation time-lines.
</li><li>Agree with the ADM vendor on the complexity level of the solution and expected man days.
</li></ul><ul><li>Responsible to manage relationships with ADM vendor and technology partner to align technology capabilities to support marketing/product needs</li>
</ul>
<ul><li>Manage and co-ordinate the inter-departmental functionalities and communications between the Technology and Business Teams within Ooredoo Kuwait for realizing strategic service/product launches.
</li><li>Manage and drive the SLA/KPI for ADM and highlights project issues to higher management and provides recommendations for improvements
</li><li>Responsible for setting up acceptance criteria and post development/deployment check of feature/products.
</li><li>Responsible for quality check and performance KPI for delivered products to business units with supporting documents.
</li><li>Responsible for seeking approval from Design and Control (DAC) &amp; Change Approval Board for smooth deployment.
</li><li>Responsible for solution delivery timeline, performance, SLA management, and Quality control of all solution deliveries which will be covered with all testing phases until UAT and regression testing
</li><li>Discuss or Validate on the business requirement for the requested BAU&rsquo;s/TMO&rsquo;s and assign it to vendors and make sure it should be delivered as per business requirement.
</li><li>Responsible to capture Configuration Management changes and proper documentation.
</li><li>Supervise System integration/ Functional testing &amp; Deployment to UAT environment.
</li><li>Assists the management in developing and implementing procedures and standards that will improve efficiency
</li><li>Bringing in cost saving measure by Identifying and implementing measures to ensure future proof solution within budget.
</li><li>Responsible for Vendor management.
</li></ul><ul><li>Contribute in motivating colleagues and peers, providing assistance wherever necessary.
</li><li>Provides leadership in facilitating the activities of the project team. Works with the team and other stakeholders to establish project goals and priorities.
</li><li>Promote an equitable, positive and respectful work environment that values cultural and diversity among all employees
</li></ul><ul><li>Proactively, takes responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise
</li><li>Proactively, able to work independently, possesses creative problem solving skills and able to work in a dynamic and challenging environment
</li><li>Represents Technology in the development of any frameworks related to Demand and Delivery Management and process.
</li><li>Guide and supervise the project members and facilitate all the needs to be able to deliver the project on time.
</li><li>Other duties as directed by the head of Demand &amp; Delivery management
</li><li>Aligning any new project or implementation &amp; Roadmap for Ooredoo group with respective strategy department.
</li></ul>Qualifications 

<ul>
<li>Bachelor Degree in Telecommunication/Computer/ Electronics Engineering or related discipline and appropriate registrations with recognized professional institute.
</li><li>Degree shall be duly approved by Kuwait Society of Engineers (Not required for Non-Engineers)
</li><li>Should be certified in Oracle SOA
</li><li>Trained in DevOps tools and Agile Methodologies</li></ul></div>

Senior Engineer Demand & Delivery Management

Join Ooredoo Group of Companies and explore 5 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.