Urwah Admin

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose 
Responsible to assist the Project Manager in managing the projects which will include monitoring and reporting on all projects that span across the Projects Management Office.
Key Accountabilties &amp; Responsiblities<ul><li> 
Assist the project manager in managing the development of projects plans starting from the project initiation till the project delivery to the client. The project plan shall describe the project schedule/timelines &amp; milestones using appropriate tools to track project milestones &amp; deliverables.</li><li>
Coordinate, expedite and report all activities related to major projects.</li><li>
Follow up the activities related to PMO projects.</li><li>
Close the activities.</li><li>
 Assign the activities to the stakeholders through system (Siebel).</li><li>
Export all data / activities under PMO queue.</li><li>
Ensure all communications and correspondences with the clients are recorded and filed accordingly for future reference.</li><li>
Make the letters related to PMO projects.</li><li>
Handover documents filing for PMO projects</li><li>
Manage and maintain effective business relationships with clients.</li><li>
Support the stakeholder's i.e. petty cash.</li><li>
Provide data and information related to transition/transformation projects.</li><li>
Prepare and submit consolidated periodical progress report (weekly and monthly basis) that encompasses the status of each project within the Project Management Office.</li><li>
Report on the utilization of all resources within the department and ensure that they are effectively utilized and critical milestones are met in.</li><li>
Submit the completion reports to concerns team</li></ul>
Qualifications<ul><li> 
Diploma or Bachelor degree in Business Administration or related degree</li></ul></div>

Executive, PMO Coordination / Fast Telco Subsidiary of Ooredoo Kuwait

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview<ul><li> 
This role plays a key role in supporting digital procurement operations across the Group. The analyst is responsible for driving the data driven decision making across Ooredoo Group's sourcing and procurement eco-system.</li><li>
The role will lead the design, development, and continuous enhancement of reporting, dashboards, and analytics across key procurement domains including sourcing, procurement operations, spend analytics, supplier management, and contract management.</li><li>
In addition, the role will act as Level 1 (L1) functional support for sourcing systems (including Ariba and iCertis) in Ooredoo Group, ensuring smooth system usage, provides training to end users, and delivers high-quality data for category managers to support in decision making</li><li>
The senior analyst will bridge business and technology by transforming procurement data into actionable insights that improve efficiency, compliance, cost optimization, and supplier performance.</li></ul>
Your impact on our goals 
Tool &amp; User Support (L1)<ul><li>
Act as first-line support for digital procurement platforms (e.g., SAP Ariba, iCertis, S4Hana).</li><li>
Troubleshoot user issues, escalate where required, and ensure timely resolution.</li><li>
Support users with guidance, and training, especially during system upgrades</li><li>
Provide onboarding and refresher training to users on digital procurement tools</li><li>
Work with AMS team on progressing OG driven change requests</li></ul>
Data Management &amp; Cleansing<ul><li>
Coordinate with OpCos to collect and transform spend data as per the appropriate templates</li><li>
Collect sourcing, procurement, supplier, contract and spend data from various sources to support quarterly and ad-hoc reporting requirements</li><li>
Perform data cleansing, validation, and classification to ensure accuracy and consistency for procurement, spend and supplier data.</li><li>
Maintain data quality standards as per Group policies and taxonomy.</li><li>
Manage and governance of the spend analytics data enrichment definitions, rules and logics</li><li>
Track data uploads from OpCos and support in data error resolution</li></ul><ul><li>
Perform data cleansing and mapping to support data migration when required</li><li>
Ensure data harmonization and compliance.</li></ul>
Analytics &amp; Reporting Support<ul><li>
Support category managers with spend, savings, and supplier analytics.</li><li>
Define, develop and track KPIs for sourcing, supplier management, contract and spend performance measurements</li><li>
Build and update dashboards/reports (Excel, Power BI, Tableau, etc.) to track key KPIs.</li><li>
Provide structured data sets and insights that enable fact-based sourcing decisions.</li></ul>
Continuous Improvement and Knowledge Sharing:<ul><li>
Identify recurring issues and propose process/tool improvements.</li><li>
Contribute to knowledge base and documentation for digital procurement tools.</li><li>
Benchmark reporting practices and introduce best-in-class analytics approaches</li><li>
Support initiatives to drive user adoption on tools, processes, and best practices across OpCos.</li></ul>
Compliance &amp; Audit Support<ul><li>
Coordinate with data governance team/s to define data objects, logics and framework for KPI calculation</li><li>
Monitor adherence to procurement policies across sourcing, contract, and supplier modules through reporting</li><li>
Perform periodic compliance check to ensure the S2C processes are fully digitized and identify any potential compliance risks.</li><li>
Maintain detailed records of compliance activities and generate reports for audit and governance purposes.</li></ul>
KPI &amp; Reporting Management<ul><li>
Extract relevant data to support the calculation of performance metrics for each OpCo.</li><li>
Validate data accuracy prior to performance calculations to ensure reliable reporting.</li><li>
Support OpCos in interpreting performance reports and implementing improvement measures.</li></ul>
Experience<ul><li> 
3-5 years' experience in procurement support, analytics, or digital tools.</li><li>
Proficiency in Excel and data handling; knowledge of visualization tools (Power BI, Tableau).</li><li>
1-2 year experience with procurement platforms (SAP Ariba, iCertis, S4Hana).</li><li>
Strong attention to detail and ability to manage data cleansing/validation activities.</li><li>
Good communication skills with ability to deliver user training.</li></ul></div>

Senior Analyst, Analytics & Insights

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview<ul><li> 
Provide Group-level expertise in Technology Planning and Performance Management across the OpCos</li><li>
The role holder maintains close contact with Technology Directors at the operating companies and works closely with other members of the technology teams to enable capital efficient network plans.</li></ul>
Your impact on our goals<ul><li> 
Supports definition of Group-wide technology evolution strategy, aligned with overall Group strategy</li><li>
Supports the review of operating company strategic plans and budgets for Technologies and assess them for alignment to the overall group strategic plan and aims, identifying any misalignment or gaps and working with the OpCo's to achieve alignment.</li><li>
Closely collaborates with other members of the technology team to drive overall vision, strategy, technology road maps, world-class network architectures, and enable capital efficient network plans.</li><li>
Supports the review of OpCo projects and orders ensuring alignment with Group price books, practices, architectures and roadmaps</li><li>
Supports the establishment of Group-wide guidelines, standards, and KPIs to support Technology solutions and platform performance, capacity monitoring and dimensioning.</li><li>
Monitor SLAs and KPIs for all OpCos</li><li>
Supports the liaison with Group Strategy to review OpCo business and technology plans and align on relevant performance targets and KPIs</li><li>
Supports Group Planning &amp; Performance Management in performance reviews and proposing corrective measures</li><li>
Participate in the development, analysis and review of technical/cost modelling for business cases/TCO, RFI/RFQ specifications and evaluations and technical/commercial trials of relevant technologies.</li><li>
Input into the development of Group-level Technology roadmaps and architecture best practices</li><li>
Supports the Competency Centres under the Technology Leadership Team (TLT) direction.</li></ul>
Experience<ul><li> 
12 years' experience directly related to the duties and responsibilities specified</li><li>
Previously held any of the following positions or similar as a team leader or head at a major telecommunications operating company, in:</li><li>
NW and/or IT Planning,</li><li>
NW and/or IT Performance,</li><li>
Technology Investments &amp; Demand.</li><li>
International experience</li><li>
Experience in Ooredoo Group OPCOs is a plus.</li><li>
In-depth working knowledge of RAN, Tx, Core Networks and/or IT and Service Delivery is mandatory</li><li>
Extensive hands-on experience in the planning, design and implementation and operation of Technology Systems in mobile and/or fixed networks</li><li>
Extensive hands-on experience in the planning, design and implementation and operation of NW and/or IT Performance Systems in mobile and/or fixed networks</li><li>
Vast knowledge of key mobile and/or fixed telecom NW &amp; IT systems, platforms, and technologies, including hardware and software components</li><li>
Strong knowledge of Telecom infrastructure technologies and end-to-end planning practices, implementation methods and cost optimization strategies, with a specialty in NW domains (RAN, Tx, CORE) and/or IT domains (BSS, OSS, Digital Channels)</li><li>
Knowledge and experience in systems integration techniques, system engineering, systems management,</li><li>
Current working experience with NW Technology products (Planning and Performance) from group frame vendors very desirable.</li><li>
Proven ability to translate marketing needs into engineering targets, ability to guide marketing through that process, and contribute to strategy formulation</li><li>
Proven experience with Agentic AI for automatic report generation, analysis and automation of processes is a plus</li></ul></div>

Associate Director - Technology Economics & Performance

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview<ul><li> 
The Director, Strategic projects is responsible for leading the planning, execution, and governance of the strategy's most critical cross-functional initiatives</li><li>
This role ensures that high-impact projects are delivered on time, within scope, and in alignment with the</li><li>
Group's strategic and financial objectives. The position combines leadership in corporate development, strategic execution, and stakeholder management across business units, regions, and external partners</li><li>
The role ensures end-to-end ownership of strategic projects, from origination to execution and value realization, aligning with the Group's growth, digital transformation, and shareholder objectives.</li><li>
The role together with the team member reporting to the role holder will oversee a wide range of projects and programs.</li><li>
One of the initial focus will be the key strategic initiative related to the expansions in scope, and territories of Ooredoo's push into Data Centers as well AI? GPU as a service.</li><li>
While Syntys team is responsible for the day-to-day operation of these assets, the role holder will drive the expansion into new territories which is a key part of the strategy</li><li>
It will also include new strategic projects as approved as part of the updated strategy.</li><li>
The role holder acts not only as a PMO or project manager but as the project owner, driving the actual content and delivery of the project and providing content expertise in the relevant field.</li></ul>
Your impact on our goals<div><div> 
Strategic Program Leadership<ul><li>
Lead the planning, structuring, and delivery of complex, multi-stakeholder projects, including joint ventures, market entries, and major transformations.</li><li>
Define strategic objectives, milestones, and performance indicators in coordination with the</li><li>
Establish project governance frameworks, steering committees, and reporting standards.</li><li>
Drive decision-making through data-driven insights, structured analysis, and scenario planning.</li><li>
Provide direct support to the CEO and Board during major transaction and strategic processes.</li><li>
Drive the portfolio of strategic projects, partnerships JV and transactions related to Data Center, AI infrastructure and GPU as a service and AI infrastructure</li><li>
Drive expansion in this area in particular expansion outside Ooredoo Group and its affiliates current footprint</li><li>
Drive the design, execution and implementation of relevant strategic initiatives related to this area.</li><li>
Negotiate strategic agreements and partnerships</li></ul><div>
Cross-Functional Program Management</div><ul><li>
Coordinate workstreams across Finance, Legal, HR, Operations, IT, and Business Units.</li><li>
Identify interdependencies, risks, and bottlenecks, and implement mitigation strategies.</li><li>
Manage cross-border teams, consultants, and advisors to deliver outcomes efficiently.</li><li>
Ensure alignment of initiatives with budget, resource allocation, and strategic KPIs.</li><li>
Coordinate engagement across all operating companies</li></ul><div>
Executive &amp; Communication Board</div><ul><li>
Prepare executive-level presentations, Board papers, and investor communications related to strategic projects.</li><li>
Translate complex analyses into clear recommendations and progress updates.</li><li>
Lead stakeholder management with the CEO and Group Strategy in stakeholder engagement with shareholders, regulators, and partners.</li></ul><div>
Team Leadership &amp; Capability Building</div><ul><li>
Lead and mentor project managers and analysts</li><li>
Foster a culture of accountability, analytical excellence, and collaboration.</li><li>
Institutionalize best practices in project management and performance tracking.</li></ul></div></div> 
Experience<ul><li> 
Prior experience of transformation and transaction planning and execution within Ooredoo</li><li>
Experience driving large scale transformation projects</li><li>
Experience at a Senior Level in a telecom operator in strategy or M&amp;A team at a senior level (CXO or CX-1)</li><li>
15 / 20 years of experience preferable in the Telco industry (not just technical)</li><li>
Knowledge and prior experience relating to DC and AI</li><li>
Experience in managing large scale transformation projects</li><li>
Experience in managing top management escalations and creating buy-in with stakeholders</li><li>
Multi disciplinary cross border program management</li><li>
Finance - business planning, valuation, accounting, tax, budgeting, AOP impact assessment, accounting separation</li><li>
Employee transfer requirements</li><li>
Organisation planning</li><li>
Scope specification for transaction advisors</li><li>
Contract drafting and negotiation</li><li>
Corporate Governance</li><li>
Transitional services arrangements</li></ul></div>

Director-Strategic Projects

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview 
The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
Your impact on our goals 
Customer Experience Activities<ul><li>
Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization's customer-centric vision.</li><li>
Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.</li><li>
Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.</li><li>
Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.</li><li>
Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.</li><li>
Define and track key performance indicators (KPIs) to measure customer experience improvements.</li><li>
Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.</li><li>
Identify opportunities to completely reimagine the physical and digital experience through innovation.</li><li>
Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.</li><li>
Drive customer centric culture across Ooredoo and operating companies.</li></ul>
Channel Management / enablement<ul><li>
Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.</li><li>
Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).</li><li>
Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.</li><li>
Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.</li><li>
Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.</li></ul>
Other expectations
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
Experience<ul><li> 
12+ years of experience in customer experience management, retail (service centres), or contact centres operations,</li><li>
5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination</li><li>
10+ years of Commercial Telco industry experience in a Group or OpCo capacity</li></ul></div>

Associate Director, Customer Excellence