Urwah Admin

Ooredoo Group of Companies

About Us: 
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
 
About the Business Unit: 
The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo. The department acts as the single point of contact for Customer Call Center to receive all customer complaints and redirect tickets to the right island, track tickets, ensure coordination and ownership. Responsible to also provide high level monitoring of performance dashboards and real time performance monitoring of each Network, IT, IaaS & ICT KPI, and perform fault management and Oversee change management and SOC tool management
 
About the Role: 
This role is responsible for leading the management of the SLA Service Monitoring and Support end to end.For more details please click here.
 
About You: 
2 years' experience in a similar role. Experience in a Service monitoring preferably in the Telecommunications industry.

Technical Officer

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role 
Supervise, monitor and coach the teams responsible for Quality Control, SAF Quality Investigations, amendment and Filing of all customer contracts
Own and develop Contract &amp; SAF Scanning &amp; Archiving Processes for ooredoo Kuwait (mainly B2C &amp; B2B with attention to other departments requirements)
Owned all new sales channels added to current sales channels serving Ooredoo.
Own digital check across all levels (activation information - channels - Attached documents - system reflected data - rejection reasons - post actions)
Key Accountabilities and Activities<ul><li> 
Supervise and monitor the Quality Control team to ensure that processes required for checking customer contracts are understood and met.</li><li>
Propose, design and deploy continuous improvement Quality plan for customer SAF's, taking into consideration SAF/contract inflow dynamics, Ooredoo expansion plans in terms of market presence and penetration etc.</li><li>
Allocate work appropriately to the team on a daily basis taking into account the each team member's workload and skill levels.</li><li>
Ensure work is completed on time and maintain team at the required number and experience.</li><li>
As an expert to intervene as required and resolve complex issues or answer staff questions.</li><li>
Convene daily briefings at the commencement of each shift to review the previous day's performance, advice of any new developments and provide a forum for exchange of views.</li><li>
Generate and participate in the analysis of daily, weekly and monthly activity reports to identify trends, optimise resource deployment and improve service.</li><li>
Personally check a targeted number of customer contracts that are submitted by dealers and Ooredoo Retail Stores and use a checklist to ensure that all relevant information has been submitted and is included.</li><li>
Rectify any problems with the contracts using the QC module in the system.</li><li>
Deactivate contracts that have not had activity for a predetermined period of time and arrange to have them removed from archiving to be sent to storage in accordance with Kuwait requirements.</li><li>
Provide monthly and quarterly reports and analysis about pending SAF delivery and Base status.</li><li>
Open and maintain communication channel with Sales teams responsible for SAF delivery (received, rejected and missing).</li><li>
Supervise the team responsible for filing contracts and distribute work accordingly.</li><li>
Intervene as required, to resolve complex issues or answer filing staff questions.</li><li>
Identify, analyse and act on opportunities to improve archiving processes, making recommendations and implementing as appropriate.</li><li>
Oversee scanning of all customer related documents/contracts</li><li>
Provide monthly and quarterly reports and analysis about contract Archiving across all customer base.</li><li>
Digital channels, analyse and act on opportunities to improve archiving processes, making recommendations and implementing as appropriate.</li><li>
Ooredoo partners (internal &amp; external) full journey checking cycle in term of SAF delivery and farther actions. Supervise the work of direct reports to ensure they meet their objectives, are kept motivated and perform in accordance with their job description.</li><li>
Identify and provide input for staff training and development programs and follow-up with post-course assessment to gauge progress.</li><li>
Undertake regular on the job training to ensure that direct reports have the necessary skills to undertake new or existing responsibilities.</li><li>
Delegate responsibility to direct reports, in accordance with their role and ability, to ensure they are developed and maximise their potential.</li><li>
Define the daily, weekly, quarterly &amp; annually performance and target in term of quality SAF check and action process accordingly.Look for new automation solutions for SAF quality checks that help in optimization</li><li>
Take a part in all initiatives of E-SAF that is under development and implementation.</li><li>
System data base management and update in term or rejected and pending transactions.</li></ul>
Qualifications 
Bachelors in business or a related discipline from a recognised tertiary institution.</div>

Team Leader, Quality Control

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role<ul><li> 
Responsible to manage and supervise the inventory control &amp; optimization team to robust sales order &amp; logistics management for products, devices &amp; merchandising items.</li></ul>
Key Accountabilities and Activities<ul><li> 
Manage efficient sales orders management for tradable inventory.</li><li>
Provide forecast short term and long term for stock requirement based on market intelligence and analysing trends, collate forecast from all channels, align with marketing forecast.</li><li>
Responsible to ensure that all channels and sales touch points have optimum stock of items that are relevant to that location.</li><li>
Responsible for overall management of all PRs and related payments.</li><li>
Ensure that all inventory policies are adhered to by all staff in the Sales Division.</li><li>
Provide smart delivery schedule for different inventory items to ensure minimum aging of stock.</li><li>
Co-ordinate with P&amp;L, Finance, Vendors to fulfil pre and post purchase activities.</li><li>
Manage an optimum stock in the Sales Stores and conduct regular audits to produce reconciliation report for sales management.</li><li>
Manage the product wise pre-activation schedule by co-ordinating with other departments.</li><li>
Co-ordinate with Finance and Technology for creation of new items and locations.</li><li>
Liaise with Store Managers to gather stock audit status and produce reconciliation reports for sales management.</li><li>
Generate system reports that shows stock level in designated location.</li><li>
Follow-up on orders release/delivery with other stakeholders for test and give away devices and generating reconciliation reports.</li><li>
Create and Implement necessary procedures and process flow for the inventory management process book</li><li>
Follow up with team to ensure the tasks are completed.Responsible to manage an effective consignment stock process and rotation of stock.</li><li>
Responsible for Consignment stock ordering, allocation, and returns.</li><li>
Responsible for controlling of ageing stocks and returns.Manage stock levels of Marketing collaterals across sales channels and other touch points.</li><li>
Collaborate with point of sale outlets and Sales Managers and support marketing / promotional events.</li><li>
Coordinate with in-store staff, in order to manage and monitor the display appearance.</li><li>
Forecast collateral requirements and co-ordinate with Marketing to ensure timely delivery of collaterals. Manage efficient after Sales support for devices and Manage the after sales process.</li><li>
Support Helpdesk for the devices/Sims replacements and report the same to the manager regularly.</li><li>
Maintain the Warranty pool stocks in order to support the devices after sales service.</li><li>
Co-ordinate with vendor and P&amp;L for the devices warranty replacements and support cycle.</li><li>
Maintain the Warranty pool stocks in order to support the Went after sales service.</li><li>
Sales Returns for refund and faulty devices.</li><li>
Provide efficient and quality after sales support to support the all channels.</li><li>
Produce reconciliation reports for sales management.</li><li>
Preparation of all necessary MIS reports from various systems.</li><li>
Process the Employee services such as internal/employee lines, Mobile benefits etc.</li></ul><ul><li>
Issue of Testing Materials for various Testing across organizations.</li><li>
Meet and discuss the activation techniques in terms of new Rate plan's and services.</li><li>
Keep track of all temporary lines utilizing the BI reports.</li><li>
Follow-up with departments for the temporary Lines deactivation or extension.</li><li>
Coordinate with RA and departments for the Quarterly Test lines waivers and bulk disconnection.</li><li>
Assist in returns of used device and liquidate employee promotions.</li><li>
Follow up monthly target for prepaid production and coordinate with sim packaging team.</li><li>
Follow-up with prepaid line returns and sim cards reusing and coordinating with concerned department.</li><li>
Scrapping damaged Sims and recharge cards from inventory.</li><li>
Reconciling sim card count between RAS and ERP system.</li></ul>
Qualifications 
Bachelor Degree in Business, Marketing or a related discipline from a recognised tertiary institution.</div>

Team Leader, Inventory Control & Optimization

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team &ndash; and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose 
Lead Bidding Team and insure the success and completion of bidding process, assessing all the factors to arrive at bid decisions and submission, estimating all the required resources and distribute the tasks for the team members. 
Studies, analyses and evaluates tender documents from a technical and commercial point of view in order to identify risk factors, ensuring that technical terms comply with the relevant standards and coordinates with the Division manager and Head
Key Accountabilties &amp; Responsiblities<ul><li> 
Review and study all tender documents to ensure that all data required for participating are available..</li><li>
Attend pre &amp; post contract interviews and clients meetings if required</li><li>
Evaluate the supplier quotations against the tender requirements and</li><li>
Preparation of Preliminary estimation, Budget estimation and share it with Line manager</li><li>
Prepare detailed estimation and cost analysis for direct cost</li><li>
Create the cost breakdown sheets.</li><li>
Combining and Preparing of the bid packages technical and commercial proposal.</li><li>
Manage associated cost preparation responsibilities.</li><li>
Attend clarification meetings with Client when required.</li><li>
Ensure that tenders meet company commercial guidelines and have the necessary sign off in accordance with the delegation of authority guidelines.</li><li>
Take responsibility for all associated handover documentation in the event of an order.</li><li>
Participate in and actively support company initiatives.</li><li>
Be familiar with the general specifications and market requirements.</li><li>
Observe and apply strict level of confidentiality and discretion in all matters related to work performance and in providing services for the administration of departmental operations.</li><li>
Establish, maintain &amp; revise filing and record keeping system of all documentation. Classify, sort &amp; file correspondence and other documentation.</li><li>
Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Other duties as directed by supervisor or other superiors.</li></ul>
Qualifications<ul><li> 
BSc Degree or High School Graduate</li></ul></div>

Team Leader, BID – Fixed & Mobile / FASTtelco Subsidiary of Ooredoo Kuwait

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team &ndash; and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose 
Accountable for the Retail store continuous inspection Interior and Exterior Design, the retail shops collateral support and needs from suppliers. In addition to being accountable for the maintenance of existing Retail stores quality.
Key Accountabilties &amp; Responsiblities<ul><li> 
Ensure that corporate guidelines for retail development are complied with as per direction of the Retail Branding Guidelines and as directed by the Manager Channel Premises.</li><li>
Ensure standards are maintained in all retail stores in order to maintain service quality for each retail segment in accordance with set guidelines.</li><li>
Ensure the process of rebranding of shop being applied by the revamp group</li><li>
Coordinate the relation with external parties, including but not limited to:</li><li>
Vendors and Contractors (within retail scope)</li><li>
Suppliers (within retail scope) Distribute Store Opening Schedule to strategic Business Partners and follow up as and when required.</li><li>
Coordinate with Franchisee and contractor when requested by Manager Channel Premises to ensure proper implementation of the branding guidelines in all stores and report deviation from the guidelines.</li><li>
Coordinate the transformation Process with guidance from the Manager Channel Premises, to shift approved stores to franchisee.
</li><li>Affectively coordinate with Facility Teams to achieve the required Standards for Look &amp; Feel for retail shops and report deficiencies and deviation from corporate guidelines.</li><li>
Prepare PR for all related tasks in accordance and with guidance from the Manager Channel Premises and follow up until payments are done.</li><li>
Coordinate and follow-up with the Purchasing department as and when required for quotations.</li><li>
Review established processes and procedures and recommend areas to be improved on, with regards to shop's building and maintenance.
</li><li>Produce periodical reports to monitor the progress of assigned tasks in accordance with guidelines set by the Manager Channel Premises.</li><li>
Ensure all campaigns and collaterals related are being produced/ distributed to the right channels on time.</li><li>
Continuous update of the TMM according to business needs.</li><li>
Oversee the demo device distribution and availability in stores.</li><li>
Follow up on mystery shoppers points to be completed and done according to retail guidelines.</li><li>
Orders control (Demo - Devices - stocks - TMM - etc.).raise purchase orders/submit and release invoices</li></ul><ul><li>
channel premises questionnaire</li><li>
update all screens access Ooredoo shop</li><li>
kiosk back office support</li><li>
trouble tickets for maintenance /open close shop /location name change</li><li>
demo specs upadate (price listupdate )</li><li>
update advertising walls .</li><li>
que system support</li><li>
monitor shops communicate with below channels with updates trouble shooting permits and monitoring :</li></ul>
admin, marketing, supply chain, sales, vendors, service centers, contractors, legal, customer care, CCQC
Qualifications 
Diploma degree in Business, Marketing or a related discipline from a recognised tertiary institution.</div>

Team Leader, Channel Premises / Phono Subsidiary of Ooredoo Kuwait

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team &ndash; and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose 
Responsible for planning, executing, delivering &amp; closing projects within a predefined budget &amp; timeframe
Key Accountabilties &amp; Responsiblities<ul><li> 
Develop a HL and LL project plan.</li><li>
Track the progress of the project plans and report any deviation.</li><li>
Follow up with resources and make sure the activities on track.</li><li>
Ensure that all projects are delivered on-time, within scope and within budget.</li><li>
 Organize and manage all phases of the project to ensure on-time completion.</li><li>
Coordinate internal resources and vendors for the flawless execution of projects.</li><li>
Develop project scopes &amp; objectives, involving all relevant stakeholders &amp; ensuring technical feasibility.</li><li>
 Co-coordinate the project team, keeping all stakeholders informed of progress.</li><li>
Participate in creation of RFP, RFQ, RFB and attending bidder conferences.</li><li>
Ensure resource availability</li><li>
Liaise with respective unit heads allocate and release resources.</li><li>
Monitor the resources workload throughout the work &amp; re-assigning resources if needed</li><li>
Use appropriate verification techniques to manage changes in project scope, schedule &amp; costs.</li><li>
Create &amp; maintain comprehensive project documentation.</li><li>
Measure project performance using appropriate systems, tools &amp; techniques.</li><li>
Perform risk management to minimize project risks.</li></ul>
Qualifications<ul><li> 
Bachelor degree</li></ul></div>

Project Manager, PMO / FASTtelco Subsidiary of Ooredoo Kuwait

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team &ndash; and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose<ul><li> 
Responsible for overseeing business growth and coordinating with company leadership to maintain &amp; develop beneficial relationships with clients, suppliers and other business partners.</li><li>
Actively develops and maintain a team of high-performing solution design Engineers and continually seek innovative methods for improving team performance.</li><li>
Helps meet organization revenue goals by driving innovative technical solutions and leading day to day account-level activities.</li><li>
Accountable for executing on sales goals by driving Ooredoo and FASTtelco product portfolio</li><li>
Directly manages a team of solution design engineers as part of Inside Sales Systems Engineering.</li></ul>
Key Accountabilties &amp; Responsiblities<ul><li> 
Build and develop commercial and strategic relationships with key targeted partners.</li><li>
Perform quarterly partner reviews of established goals</li><li>
Assess New Partnership Opportunities</li><li>
Contacting security, SaaS , networking services vendor and develop a customized solutions that meets the customer requirements.</li><li>
Be accountable for sourced and influenced revenue, partner success KPIs, and retention and integration adoption</li><li>
collaborating with other departments to develop and enhance strategies and build effective support programs, such as sales enablement</li><li>
Preparing cost estimates for licensing/products and subscriptions.</li><li>
Services Pricing and building cost sheets to justify the cost and overall profit.</li><li>
Encourage and supervise any collaborations with partner brands.</li><li>
Conducting market research to identify new business opportunities and client leads</li><li>
Oversee co-marketing campaigns, including the production of collateral, webinars, and events</li><li>
Identifying new markets to encourage business growth</li><li>
Help technical team in the implementation phase by explaining the exact scope of work that meets customer needs.</li><li>
Developing and executing short- and long-term multi-channel campaigns to drive leads and the sales pipeline</li><li>
Developing customer personas and knowing their buying preferences</li><li>
sales training and coaching</li><li>
Conducting market research to identify new business opportunities and client leads</li></ul><ul><li>
Perform quarterly partner reviews of established goals</li><li>
Proactively take responsibility for self-improvement by developing business insights, knowledge and innovations in relevant field of expertise.</li><li>
Other duties as directed by supervisor or other superiors.</li></ul>
Qualifications<ul><li> 
BE in Electronics and tele\Communication and\or Computer Science.</li><li>
Master degree is a plus</li></ul></div>

Manager, Partnership & Demand / FASTtelco Subsidiary of Ooredoo Kuwait

Join Ooredoo Group of Companies and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.