Urwah Admin

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team &ndash; and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.
The Role 
<div>
<ul><li>Provide quality assurance on specific requirements.</li></ul>
<ul><li>Single point of contact for all legal authorities request about Ooredoo Telecom customers.
</li></ul><ul><li>Serve Ooredoo Telecom on special tasks and project in order for Ooredoo Telecom to assure its quality.
</li></ul><ul><li>Fulfil major account and customers call detail requests.</li></ul>
<ul><li>Evaluate websites, block or unblock when needed.</li></ul>
</div>Key Responsibilties<ul><li> 
Providing answers to all the official requests from Ministries for information on Ooredoo Telecom. (Senior)</li><li>
Assist in providing answers to all the official requests from Ministries for information on Ooredoo Telecom. (Executive)</li><li>
Assist in setting up a complete documentation and filing process to all requests and responses. (Executive)</li><li>
Serve the 24 X 7 operation, regulated on a contact ability (call) basis.</li><li>
Assist in conducting all visits requested by MOI and MOJ on behalf of Ooredoo Telecom. (Senior)</li><li>
Assist in creating process to identify regulatory risks facing the business, and ensure those risks are actively managed by the responsible functions. (Senior)</li><li>
Protect all data gathered. Keep confidentiality of information about Ooredoo Telecom quality reports and external requests.</li><li>
Test Ooredoo Telecom services. Provide when needed the pros and cons on the services tested and advice on possible recommendations.</li><li>
Meet quality and performance KPI with supporting documents.</li><li>
Ensure that upper management is informed on all critical issues pertaining to the area responsible for.</li><li>
Provide reports, make standard reports and tailor make them where necessary.</li><li>
Fulfil major account and customers call detail requests.</li><li>
Evaluate websites, block or unblock when needed.</li><li>
Proactively take responsibility for self improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Other duties as directed by supervisor or other superiors.</li></ul>
Qualifications 
2 Years Diploma in a business related discipline, or equivalent</div>

Specialist, Data Control

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
At Ooredoo, our culture and DNA are at the heart of everything we do. We are a diverse and inclusive global family, united by a shared passion for innovation and excellence. We believe that our success is built upon our people's strengths. Join us and become a vital part of our dynamic culture, contributing to our mission of enriching people's lives through cutting-edge communications.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role 
To manage the support of various Customer care operational infrastructure and be responsible for KPI reporting and analysis of all Customer Care KPI's and metrics. The role is responsible to ensure customer care infrastructure platforms like PABX, IVR, ACD and other OSS platforms and applications are highly available and tailored to suite business and operational needs. Leading continuous Improvement initiatives in customer care. Lead, plan, design &amp; implement new customer centric processes within Customer care and measure the effectiveness of new and existing processes to optimize costs without impacting the quality of customer service. Also, to be responsible for ensuring premium quality of customer interactions handled by care executives across customer care.
Key Accountabilities and Activities<ul><li> 
Conduct on-going and regular review and refinement of existing processes and procedures within the customer care to ensure superior customer service.</li><li>
Review the customer care MIS reports and determine conclusions and recommendation for cause and effect relating to improvement of KPIs and customer service.</li><li>
Produce comprehensive reports detailing the result of all analysis conducted on a monthly/ quarterly basis.</li><li>
Compile and analyze information on other contact centers/customer care with the objective of benchmarking products and services.</li><li>
Work as part of a project team and conduct analysis as required at various stages of the project lifecycle (client needs, process definition, operational modelling and analysis, s/w selection and procurement, process and system implementation, acceptance testing and training).</li><li>
Plan, conduct, and manage Customer Care KPI targets on a monthly basis and on recognition programs, as required.</li><li>
Communicate with users, conduct acceptance testing, requirements gathering and prioritization.</li><li>
Produce functional requirements specifications, including acceptance criteria.</li><li>
Assess business readiness; compile rollout checklists, training set up and interdepartmental co-ordination.</li><li>
Review the performance of new ventures and provide feedback on their performance as compared to local and regional party operations.</li><li>
Ad hoc projects as requested.</li><li>
Oversee the Maintenance already existing documented business process and act as a repository for all of the division's business processes</li><li>
Assist business process owners in identifying new processes and documenting them.</li><li>
Work with Business process owners to enhance, optimize, re-engineer and monitor business processes when required.</li><li>
Design and implement various operational KPI performance dashboards for a variety of audience and stakeholders across the business unit.</li><li>
Drives Continuous Improvement to quantitatively and qualitatively reduce costs, improve quality, and service.</li><li>
Manage and take a lead role in promoting and improving quality processes, expectations, and results</li><li>
Responsible for discrete categories of Process Effectiveness tracking including tracking down-time results, improving data integrity and developing improvement plans based on the data.</li><li>
Establishes and manages process implementation for &quot;right first time&quot; performance and incorporates this philosophy in the continuous improvement lifecycle.</li><li>
Identify root cause for problems and assist problem management teams in error prevention or error correction actions</li><li>
Conduct on-going and regular review and refinement of existing processes and procedures within Customer Care to ensure superior customer service.</li><li>
Review Customer Care reports and determine conclusions and recommendation for cause and effect relating to improvement of KPIs and customer service.</li><li>
Process and activity performance Monitoring</li><li>
Use DMAIC problem solving methodology, Value Stream Management planning to drive various CIP projects</li><li>
Coordinate and facilitate Kaizen events for the continuous improvement of various operational processes.</li><li>
Responsible for managing the first line support for all Customer Care operating systems, including but not limited to, Customer Relationship Management (CRM), Automatic Call Distribution (ACD), Workforce Management System (WMS), IVR (Interactive Voice Response) and any other in-house developed applications which are used in Customer Care in terms of configuration and set up.</li><li>
Ensure that the System Support team is performing to accepted levels in terms of quality of support and timeliness of response and production of reports.</li><li>
Create work breakdown structures for the System Support team and ensure that the team is performing their activities/tasks in accordance.</li><li>
Ensure that all support processes and procedures are clearly documented.</li><li>
Ensure all in-house developed applications are properly tested before deployment.</li><li>
Ensure all system related technical documentation for Customer Care operational systems are up-to date.</li><li>
Recommend the best possible system/application architecture for future systems/applications in Customer Care that would satisfy the business needs.</li><li>
Accountable for the review, tracking, testing and implementation of all system related change requests where applicable, from the various customer care functional areas.</li><li>
Oversee the review, tracking, testing and deployment of all operational reports and related change requests where applicable, from the various Customer Care areas.</li><li>
Actively participate and assign support resources for various customer care related projects.</li><li>
Ensure that unresolved technical issues are escalated to IT/Technology for second line support and tracking /follow up is done periodically to get the issues resolved.</li><li>
Research, identify and define the business drivers that require a project to be instigated including completion of any PMO documentation.</li><li>
Carry out analysis of resource requirements including: Timescales, people, systems requirements, financial commitments and impact to operations regarding service levels, sales volumes, and training requirements.</li><li>
Prepare RFP documentation for any external vendors required to assist in a project</li><li>
Assess RFP responses and presentations in order to identify a preferred supplier</li><li>
Monitor and report on pre-project activities and provide relevant management information.</li><li>
Liaise with project sponsor and project team on any task, system or people resource issue that may impact the progress of a project.</li><li>
Undertake issue investigations that allow alternative approaches to task completion to be considered emanating in the production of an issues log / action plan.</li><li>
Conduct project presentations and run update meetings capturing issues, progress and additional tasks.</li><li>
Proactively liaise with project sponsors and stake holders in order to obtain permission for an activity or a decision on a task that allows the project to proceed.</li><li>
Communicate and manage with any third parties that have a specific involvement with a project.</li><li>
Produce post-project analysis against agreed critical success factors and provide appropriate management information regarding return on investment and achievement of critical success factors on a project post implementation.
</li><li>Manage Scheduling activities in conjunction with the head of QC and scheduling.</li><li>
Ideation and formulation of efficient shift strategy that is in-line with the manpower plan.</li><li>
Manage the development of monthly forecast strategy with line managers and direct reports.</li><li>
Manage the development of &quot;What If Scenarios&quot; to handle interaction volume spikes.</li><li>
Formulate Manpower plan and budgets that are of tactical and strategic in nature</li><li>
Conduct periodic reviews with key stakeholders and top management on ways to improve the work force management process, taking into consideration trends in shrinkage, adherence, forecast accuracy etc.</li><li>
Drive various manpower cost optimization strategies from a WFM perspective.</li><li>
Supervise the work of direct reports to ensure they meet their objectives, are kept motivated and perform in accordance with their job description. 
Undertake regular on the job training to ensure that direct reports have the necessary skills to undertake new or existing responsibilities. 
Delegate responsibility to direct reports, in accordance with their role and ability, to ensure they are developed and maximise their potential.</li><li>
Undertake regular on the job training to ensure that direct reports have the necessary skills to undertake new or existing responsibilities.</li><li>
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Other duties as directed by Director or other superiors.</li></ul>
Qualifications 
Bachelor's degree in business or statistics or a related discipline from a recognized tertiary institution.</div>

Manager, Business Support

<div><div><h2 class="jobSectionHeader">VAC9719 - Manager, Aquire to Retire</h2>
<ul>Field: Transformation
Contract type: Full Time - Permanent
Location: Qatar - Doha
Closing date: 2025-08-27 12:00:00
</ul><div><h3 class="jobSectionHeader">Job role:</h3>
<div><h2 class="jobSectionHeader">Our business landscape</h2>
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work- 
life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you<h2 class="jobSectionHeader">
Job overview</h2>
This position will work with the Ooredoo Group and OpCo Functional Leadership Team and Program Team, the Manager Acquire to Retire will be accountable for the successful delivery of ESS Transformation Program by crafting a standardized process within the Acquire to Retire process workstream. The program aims to implement a unified way of working across Finance, Sourcing and Human Resources with clear roles and responsibilities that eliminates redundancy and promotes efficiency.
The role will ensure a coordinated approach throughout Ooredoo, enabling Ooredoo operations to execute their mandates effectively.
The Manager will be accountable to ensure seamless integration of cross functional processes across streams and leverages leading practices.
The role will report into the Director: Global Process and will be subject to Governance via ESS SteerCo and Program Leadership.<h2 class="jobSectionHeader">
Your impact on our goals</h2><ul><li>
Provide Business subject matter expertise in the field of Acquire to Retire to lead the process design and requirements definition for the program.</li><li>
Participate and provide input in various workshops to develop detailed business processes for Acquire to Retire and review them with stakeholders until they are approved by the authorized persons.</li><li>
Provide insight and recommendations from a functional and systems perspective on the design of a short- and long-term solution.</li><li>
Conduct review sessions to assess the alignment of the solution design to the business requirements.</li><li>
Support the design of the unified process by actively participating and providing input towards business workshops.</li><li>
Reviews and assures your respective business processes and ensures the appropriate governance is in place to manage deviations from the unified processes.</li><li>
Reviews and assures the Functional Requirements Specification and Requirements Traceability Matrix.</li><li>
Identifies areas of clarification and questions ahead of workshops.</li><li>
Identifies and documents requirement gaps.</li><li>
Participates to workshops and clarify questions around integration points and support with the development of business requirements.</li><li>
Conducts review sessions with Business Owners, SI to assess the alignment of the solution design to the business requirements.</li><li>
Participates to workshops with the SI technical team and OpCos to review new requirements (customizations) to determine whether they are acceptable.</li><li>
Participates to workshop (s) with SI and Business owners to understand, review the fixes or remediation actions provided by the SI against the requirements review findings and provide recommendation for approval.</li><li>
Reviews business design deliverables from the SI and document findings</li></ul><h2 class="jobSectionHeader">
Experience</h2><ul><li>
8-10 years of Functional Management Experience</li><li>
Minimum 5 years in sector industry</li><li>
Experience in doing business process analysis, system design and implementation, process design work.</li><li>
Understanding of touchpoints with different business cycles like acquire to retire, record to report etc.</li><li>
Various aspects of the process like business process controls, reporting requirements, authorization consideration, availability of data are analyzed thoroughly while finalizing the design in the system.</li><li>
Sound capability to clearly articulate messages to a variety of audiences</li><li>
Proven track record of business improvement</li><li>
Understanding of functional areas and/or products associated with specific initiative</li><li>
Ability to drive change management work stream in a project context with limited guidance</li><li>
Sound business judgment to ensure cultural aspirations are well integrated in performance improvement activities</li><li>
High level of energy and creativity for transformation, willingness to go the extra mile</li><li>
Other: Regional and international travel</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
University degree.</li><li>
Fluent in English</li></ul></div></div></div></div>

Manager, Aquire to Retire

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work- 
life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you
Job overview<ul><li> 
This role is responsible for defining implementing and managing the product portfolio under IoT Solutions.</li><li>
We are looking for product managers with experience in IoT Mobility (Fleet Management) and / or Smart Building.</li><li>
From Onboarding partners, and defining business models, to mapping users to needs, implementing the product and ensuring its success</li></ul>
Your impact on our goals 
Product Strategy &amp; Roadmap:<ul><li>
Define, prioritize, and manage the product roadmap from conception to launch. This includes gathering requirements, market analysis, and collaborating with stakeholders and OpCos to align on a cohesive vision</li></ul> 
Product Design &amp; Launch:<ul><li>
Lead the design process, ensuring our products are not only functional but also adapted to the intended market.</li><li>
Design customer centric products, under Design Thinking framework, including problem statement, core value analysis and customer journey analysis</li><li>
Define a comprehensive Business Case for products to launch and identify target profitability</li><li>
Define Product Pricing and create pricing templates</li><li>
Ensure product technical requirements are met and aligned with Technical Product Manager</li><li>
Understand Legal and Regulatory implications</li><li>
Create all product related content for Center of Excellence to deliver a successful Go To Market (customer presentations, FAQ list, USPs etc&hellip;</li><li>
Define and carry out PoCs and in the field testing to learn from experience</li></ul> 
Cross-Functional Leadership:<ul><li>
Serve as the central hub of communication between cross-functional team (Product, Sales, Finance, Legal and senior management) both internally and within OpCos</li><li>
You'll translate customer needs into technical requirements and ensure all teams are aligned on the product's goals</li><li>
Implement aligned product with OpCos: coordinate the PLM for lean implementation that can be reused across OpCos</li><li>
Follow-up both the technical and business implementation of the product (Partner onboarding, readiness checklist&hellip;)</li><li>
Design and validate all product operational processes and ensure all templates and artifacts are in place and shared with relevant stakeholders</li></ul> 
Lifecycle Management:<ul><li>
Oversee the entire product lifecycle, including post-launch performance analysis, feature enhancements, and end-of-life planning</li><li>
Define product performance criteria and setting targets according to market</li><li>
Follow up on product performance on all areas: customer interest, sales success, time to deploy, operations status, partner management, etc&hellip;,</li></ul> 
Market &amp; Competitive Analysis:<ul><li>
Stay up to date with industry trends, emerging technologies, and competitor products. Use this information to identify new opportunities and maintain a competitive edge.</li></ul>
Experience<ul><li> 
8 years in B2B Product Design and Solutions</li><li>
Min 3 years of experience in IoT Solutions, in Mobility and Smart Building Areas</li><li>
Experience in Agile methodologies and Design Thinking</li><li>
Experience in revenue share agreements.</li></ul></div>

Manager , IoT Solutions Product (Contractor)

<div><div><div>Available Opportunities
</div></div><div><div><div><h3 class="jobSectionHeader">VAC9407 - Executive, Events B2B2C /Phono Subsidiary of Ooredoo Kuwait</h3>
</div></div><ul><div><div>Field:
</div><div>Business &amp; Consumer Sales
</div></div><div><div>Contract Type:
</div><div>Full Time - Permanent
</div></div><div><div>Location:
</div><div>Kuwait - Kuwait City
</div></div><div><div>Closing Date:
</div><div>30-Sep-2025
</div></div></ul></div><div><div><div><h5 class="jobSectionHeader">The Company</h5>
</div><div>Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team &ndash; and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
</div></div><div><div><h5 class="jobSectionHeader">The Purpose</h5>
</div><div>Sell Ooredoo services, Upgrade the rate plans and influence none Ooredoo customers with new sales offers. Maintaining existing relationships and fulfilling monthly target, especially clients whom classified &ldquo;B2B2C Customers for Ooredoo&rdquo;.
</div></div><div><div><h5 class="jobSectionHeader">Key Accountabilties &amp; Responsiblities</h5>
</div><div>1- Sales<ul><li>
Sell Ooredoo services and products (post-paid activation &amp; mobile accessories or any other products provided by company related to telecom, etc) over market channels.</li><li>
Sell Ooredoo services and products to potential customers &ldquo;High Value Rates Consumers&rdquo;.</li><li>
Utilizing creative, innovative mindset and skilled personality to close deals and achieve the target set by Ooredoo.</li><li>
Take the initiative to stay well-informed about latest expertise in relevant field.</li><li>
Make sales plans independently for potential customers; refer to Line Manager when necessary.</li><li>
Provide ongoing support to customers &ldquo;existing and new&rdquo; by reporting and gaining approvals where necessary.</li><li>
Follows procedure to activate lines, services and Ported In customers in which ensures minimum delays in order to meet subscriber expectations &amp; follow sales validation process (KYC).</li><li>
Achieve optimum level of customer feed through written reports on challenges and inquiries.</li><li>
Ensure standards for high quality, customer service.
2- Quality Control of Staff Daily Based Activities:</li><li>
Ensure that drawers are opening and closing as per Ooredoo finance standard on daily basis.</li><li>
Before closing cash register or cash drawer, employee and branch manager should make sure that all the transactions are on the place.</li><li>
Handle cash at the store as well as collecting daily sales and other necessary reports.</li><li>
Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.</li><li>
Process collection report on daily bases according to financial process.</li><li>
Ensure that all transaction submitted and matching the request without any variance.</li><li>
Report and deliver the daily cash and credit cards vouchers as well for the Ooredoo services which require applications.</li><li>
Attend constantly all training and coaching which set be management.
3- SAF Management:</li><li>
Ensure that all signatures done by employee and customer on requested places on SAF.</li><li>
Ensure that all the transactions are checked properly; in order to submit it to the Head Office on daily basis to avoid any claw .</li><li>
The signed SAF is to be sent to CCQC and a scanned copy is to be uploaded in RAS as attachment fill.Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.</li><li>
Up-sell and promote company digital platforms and direct customers to process their basic services through it. Contribute to the department communication plan through attendance of regular team meetings, events and preparation of requested reports.</li><li>
 knowledge and expertise with colleagues.</li><li>
Phono management has the right to reallocate sales executive to any other division during crisis mode.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader">Qualifications</h5>
</div><div><ul><li>Higher secondary school degree or equivalent discipline from recognized institution.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader">Requirements</h5>
</div><div><ul><li>Minimum 3 years&rsquo; experience in relevant field.</li><li>
Intensive knowledge of local market condition. MS office skills.</li><li>
Exceptional communication and interpersonal skills.</li><li>
Fluent in Arabic &amp; English; written and spoken.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader">Note: you will be required to attach the following:</h5>
</div><div><div><ul><li>Resume/CV</li></ul></div></div></div></div></div>

Executive, Events B2B2C /Phono Subsidiary of Ooredoo Kuwait

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
At Ooredoo, our culture and DNA are at the heart of everything we do. We are a diverse and inclusive global family, united by a shared passion for innovation and excellence. We believe that our success is built upon our people's strengths. Join us and become a vital part of our dynamic culture, contributing to our mission of enriching people's lives through cutting-edge communications.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role 
Provide management and key departments such as Sales and CEO Support Office (SPMO) with legal services and advice related to projects and operations, ensuring that Ooredoo Telecom interests and objectives are adequately protected and achieved through legal means.
Providing all departments of Phono and Fast Telco with legal services, consultations and representing it before all governmental entities such as court, the Ministry of Justice and the Ministry of Social Affairs to protect the best interest of Ooredoo and its subsidiaries.
Key Responsibilties<ul><li> 
Represent Ooredoo, Phono and Fast Telco in all Kuwait's courts, Ministry of Justice, Ministry of Interior, Ministry of Social Affairs, CITRA and other official entities.</li><li>
Prepare proper legal defense and provide it when needed along with all related documents to the Kuwait's courts and all other official entities.</li><li>
Assist, brief and liaise with Ooredoo, Phono and Fast Telco externally retained lawyers on specific cases and provide consultations when needed.</li><li>
Represent Ooredoo in the claim review committee during resolving complex local/international legal disputes/ negotiations and is authorised to settle based on broad parameters/policy guidelines determined by department managers. 
File Compensation, Criminal, Civil, Tax official claims/ legal cases for Ooredoo, Phono and Fast Telco when needed.</li><li>
Cooperate with internal departments of Ooredoo, Phono and Fast Telco in order to collect all the information related to any legal cases or official warnings and provide the proper legal recommendation/defence based on the provided information.</li><li>
Keep abreast of developments in case law, rulings and other aspects of professional knowledge.</li><li>
Drafting and reviewing contracts, acknowledgements, official letters and all required legal documents in English/Arabic language for Ooredoo, Phono and Fast Telco.</li><li>
Creating and revising required internal procedures such as HR policies, SLAs and disciplinary code in accordance with the Kuwaiti law/ legal procedure.</li><li>
Liaise with internal departments of Ooredoo, Phono and Fast Telco to provide them with legal services on issues related to contracts, licensing, operations, and projects operations, and other related matters.</li><li>
Provide all departments within Ooredoo, Phono and Fast Telco with all needed consultation and recommendation when needed.</li><li>
Internal investigations: Conduct investigations as required from Ooredoo, Phono and Fast Telco with competent departments in collaboration with HR.</li><li>
External legal criminal investigations: provide full support to Ooredoo, Phono and Fast Telco employees and there Legal representative by attending the needed investigations at the General Department of Investigations, the Criminal Intelligence Department and the Public Prosecution against Ooredoo, Phono and Fast Telco employees or there legal representative.</li><li>
External Labour investigations: Attending the investigation related to all the Labor complaints raised against Ooredoo, Phono and Fast Telco in Public Authority of Manpower prior raising the legal case and try to close the case cordially.
</li><li>Provide agents of Ooredoo, Phono and Fast Telco with legal knowledge such as updated laws and regulations relevant to the business through intensive workshops.</li><li>
Lecturing law students and fresh graduates about legal proceedings in communication sector, drafting legal defense latest laws.</li><li>
Proactively take responsibility for self-improvement by staying well informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Other duties as directed by supervisor or other superiors.</li></ul>
Qualifications 
Bachelor's degree in law from a recognized tertiary institution.</div>

Attorney and Legal Advisor

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea
 
cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and
 
maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing
 
on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview 
Associate Director - Sales, Europe and Americas is responsible for managing the Europe and Americas regional sales and account management of Global Sales (B2B &amp; Wholesale Data Connectivity services) for Ooredoo Group with focus on alignment and integration of the international Data Connectivity businesses for Ooredoo Group/OpCos, leveraging its scale and reach
Your impact on our goals<ul><li> 
Provide inputs for strategic plans for regional accounts aligned to the overall strategy of OBS(Ooredoo Business Services) and implement those plans to ensure maximum returns</li><li>
Owns the regional leadership of B2B and Wholesale capacity sales to drive profitable incremental growth and increased market share for Ooredoo OpCo's/Group B2B and Wholesale capacity/Data Connectivity products sold to Communication Service Providers (CSPs) and Telco's</li><li>
Constantly develops own knowledge of the regulatory frameworks within the OpCo countries to identify opportunities</li><li>
Drives B2B and Wholesale Capacity sales and cost objectives through efficient team and personnel management skills</li><li>
Acts responsible for achieving incremental sales targets for his region through the sale of the full suite of the OpCo's/Group's existing and new B2B and Wholesale capacity products and solutions and managed services to both current customers and new prospects</li><li>
Builds long-term relationships with regional customers, develops detailed account plans for the key customers, accurately manages sales pipeline and generates incremental revenue and margin for OpCos/Group</li><li>
Sweats all existing OpCo B2B and Data Connectivity assets and maximize global synergies to deliver a significantly differentiated customer selling and service experience to existing and new customers</li><li>
Provides reports on a regular basis on progress within the region to Global Head of B2B and Wholesale Capacity Sales which clearly demonstrate regional activities, changes to markets and progress against targets</li></ul>
Experience<ul><li> 
Minimum of 10 years in a similar role within an International Department of a major telecommunication company</li></ul></div>

Associate Director, Sales - Europe & America

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