Qureos Mentor

Ooriba Motors Pvt.Ltd

<ul><li>Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.</li><li>Ensures that new vehicles are properly prepped for delivery.</li><li>Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.</li><li>Coordinates customer follow-up programs.</li><li>Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.</li><li>Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.</li><li>Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.</li><li>Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.</li><li>Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.</li><li>Reviews all post-sale service cases with the service manager once a month.</li><li>Maintains a file of the dealership's customer satisfaction achievements.</li><li>Assists service customers during the morning service rush, when possible.</li><li>Writes articles for customer newsletters.</li><li>Attends sales, service and management meetings.</li><li>Maintains a professional appearance.</li><li>Other tasks as assigned.</li></ul>Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>minimum: 3 years (Preferred)</li></ul>Work Location: In person

CRM Manager

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Ooriba Motors Pvt.Ltd

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CRM Manager