Qureos Mentor

Open Network Exchange

<div><div><div><div><div>Under the direction of the Helpdesk Manager, the Helpdesk Specialist II provides support in a fast-paced office and sales contact center environment as well as supporting remote facilities. Local and remote support includes around 350-400 onsite users 20&ndash;30 off site users in our headquarters in Scottsdale, AZ, and an additional 600-700 users in sites in the United Kingdom and the Philippines.</div><br>
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<ul><li>
Provide end-user support on all company devices and employee personal devices utilizing ONE&rsquo;s software and systems</li><li>
Record detailed ticket activity and resolutions in service logs, using the help desk ticket tracking system</li><li>
Install, configure, and troubleshoot computers, printers and other peripherals</li><li>
Assist in the setup of new user accounts and provide basic orientation to new users</li><li>
Respond promptly to internal service inquiries and phone calls</li><li>
Communicate and follow up with users while working on their issues and ensure successful and timely resolution</li><li>
Assist with the maintenance of ONE&rsquo;s Active Directory</li><li>
Assist with office moves including all end-user hardware and other items where needed</li><li>
Escalate unresolved technical support issues to the appropriate IT team member</li><li>
Set up and support video conference solutions</li><li>
Create knowledge base articles</li><li>
Participate in department on-call rotation coverage as needed</li><li>
Other duties or special projects as assigned</li></ul>
</div>
</div></div><div><div><h3 class="jobSectionHeader"><b>Requirements</b></h3>
</div></div><div><div><div><ul><li>High School Diploma or equivalent</li><li>
2+ years of Desktop Support experience</li><li>
Working knowledge of PC, VDI &amp; Laptop Imaging</li><li>
Proficiency in Microsoft Office Suite and familiarity with Windows and/or MacOS operating systems</li></ul><br>
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<div><b>
Skills</b></div>
<ul><li>
Teamwork, multi-tasking, and excellent communication skills</li><li>
Strong interpersonal and communication skills</li><li>
Superior organization, prioritization, self-motivation, and problem resolution skills</li><li>
Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and use independent judgement to accomplish results</li><li>
Ability to work in a fast-paced environment</li></ul><br>
<div></div>
<div><b>
Preferred</b></div>
<ul><li>
IT certifications preferred:</li><li>
CompTia A+</li><li>
CompTia Network +</li><li>
CompTia Security+</li><li>
Microsoft Azure</li><li>
Microsoft Certified: Azure Virtual Desktop Specialty</li><li>
2+ years Working knowledge of Active Directory/Server and permissions</li></ul><br>
<div></div>
<div><b>
Physical Demands</b></div>
<ul><li>
Ability to be routinely exposed to equipment operational noise heat-cold-and dust.</li><li>
Adequate ability to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.</li><li>
Work safely and professionally while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.).</li><li>
Comprehend and adhere to management directions and/or safety instructions with no restrictions.</li><li>
Effective communication in a business environment</li><li>
Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties.</li><li>
Ability to transport, install, and maintain equipment, including computers, printers, and monitors, lying, crawling, stooping, and bending to fully install various pieces of equipment without assistance at various workstations.</li></ul><br>
<div></div>
<div><b>
About ONE</b></div>
<div>
Welcome to ONE! While we&rsquo;re headquartered in sunny Arizona, we&rsquo;ve always got travel on our minds. We&rsquo;re in the business of creating transformational technology and business solutions using our decades of expertise creating unique programs and products combined with next generation technology. With over 30 years of experience with some of the world&rsquo;s most respected brands in the travel, finance, entertainment, technology, education and retail industries, we&rsquo;re a leader in the loyalty travel solutions space.</div>
<div>
Join us and get ready to grow with us! Our passionate and talented team members encourage a collaborative work environment where ideas and innovation have no limit. We&rsquo;re always looking for awesome new people to come aboard!</div><div><br>
We hope to welcome you to the team soon!</div><div><b><br>
What We Offer</b></div>
<ul><li>
Exclusive Team Member Travel Discounts</li><li>
Affordable Medical Insurance</li><li>
100% Employer Paid Dental and Vision Insurance</li><li>
HSA with Company Contribution</li><li>
FSA</li><li>
401(k)</li><li>
Basic and Voluntary Life &amp; AD&amp;D</li><li>
Pet Benefits</li><li>
Covered Parking</li><li>
Amazing Culture!</li></ul><br>
<div></div>
<div><b>
ONE</b> is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div></div></div></div></div>

Helpdesk Specialist II

<div><p>Reporting to the Art Director, the Senior Graphic Designer is a self-driven creative professional responsible for handling design projects from initial request through final delivery across print, digital, web, email, and presentation formats. This role translates complex business and marketing needs into clear, compelling visual solutions, independently identifies and resolves open questions, and builds the alignment needed to keep work moving. Advanced proficiency in Adobe Creative Suite and Figma is essential, along with strong judgment, organization, and communication. The ideal candidate combines excellent craft and visual storytelling with curiosity about emerging creative technology and new ways of working.</p><br>
<p></p>
<p><b>
Key Responsibilities</b></p>
<ul><li>
Own design projects from intake and concept development through production, quality control, and final delivery</li><li>
Design and produce on-brand visual assets across print, digital, web, email, social, and presentation formats</li><li>
Develop marketing collateral including brochures, one-pagers, campaign assets, email templates, and web graphics</li><li>
Create infographics, icon systems, diagrams, and other visual frameworks that make complex information clear and engaging</li><li>
Design polished pitch decks and executive presentations using Pitch, PowerPoint, and Keynote</li><li>
Proactively identify missing inputs, unclear requirements, dependencies, and decisions, then find the right information or engage the right stakeholders to keep projects moving</li><li>
Communicate directly with internal partners to clarify objectives, recommend solutions, explain design rationale, and build alignment</li><li>
Apply and extend brand systems consistently while using sound judgment when established standards do not address a specific need</li><li>
Work cross-functionally with creative, marketing, business development, product, and other teams to deliver effective visual communication</li><li>
Maintain organized brand assets, templates, working files, and final deliverables so work can be efficiently reused and updated</li><li>
Stay current on design practices, production standards, AI-enabled creative tools, and emerging workflows that can improve creative quality or efficiency</li></ul><br>
<p></p>
<p><b>
Qualifications</b></p>
<ul><li><b>
An online portfolio demonstrating sophisticated work across print, digital, web, and presentation formats</b></li><li>
Bachelor's degree in Graphic Design or an equivalent combination of education and professional experience</li><li>
5+ years of professional graphic design experience, ideally within a corporate, agency, or in-house creative environment</li><li>
Advanced proficiency in Adobe Creative Suite, including Photoshop, Illustrator, and InDesign, and strong proficiency in Figma</li><li>
Working proficiency in Pitch, Keynote, PowerPoint, and Microsoft Office</li><li>
Excellent typography, layout, composition, information design, and visual storytelling skills</li><li>
Strong understanding of brand systems and the judgment to extend them thoughtfully across new applications</li><li>
Demonstrated ability to independently scope work, resolve ambiguity, manage competing priorities, and move projects forward without waiting for every detail to be provided</li><li>
Experience with, or strong interest in, agent prompting, prompt engineering, and AI-enabled creative tools for ideation, exploration, production, or workflow improvement is a plus</li><li><b>
Strong communication and collaboration skills, including the ability to ask focused questions, seek out answers, and present clear creative rationale</b></li><li>
Must successfully complete and clear the company&rsquo;s comprehensive background screening process as a condition of employment</li></ul><br>
<p></p>
<p><b>
Physical Requirements</b></p>
<ul><li>
Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)</li></ul><br>
<p></p>
<div><b>
What we offer:</b><br>
<ul><li>Exclusive Team Member Travel Discounts</li><li>Affordable Medical Insurance</li><li>100% Employer Paid Dental and Vision Insurance</li><li>HSA with Company Contribution</li><li>401(k)</li><li>Basic and Voluntary Life &amp; AD&amp;D</li><li>Pet Benefits</li><li>Free Parking</li><li>Amazing Culture!</li></ul>
<br>
<b>Office Highlights &ndash; Scottsdale, AZ</b><br>
<ul><li>Modern office design</li><li>A fully equipped gym is available to all employees</li><li>Basketball Court &ndash; Perfect way to take a break and recharge during the day!</li></ul>
<br>
<b>Physical Requirements:</b><br>
<ul><li>Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)</li></ul>
<br>
<b>*ONE*</b> is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div></div>

Senior Graphic Designer

Join Open Network Exchange and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Open Network Exchange

About Company

Helpdesk Specialist II

Senior Graphic Designer