Qureos Mentor

OPEN ROAD AUTO GROUP

<div>Open Road Auto Group
Great People - Great Product - Great Techs
Service Advisor
Every service professional at a OPEN ROAD retail center must excel in listening, communicating and working efficiently to Open Road&rsquo;s standards. 
 
Service Advisors help OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. As a driver&rsquo;s personal link to the Aftersales department, the Service Advisor establishes a critical and ongoing relationship with our clients. 
 
What You Do<ul><li>
Inspect vehicles and apply proper resources to accurately identify and verify clients&rsquo; service needs. Record them along with current vehicle and client information on the repair order.</li><li>
Interact with customers to determine immediate service needs</li><li>
Serve as a liaison between technicians and customers</li><li>
Provide excellent customer service experience</li><li>
Use a consultative approach to educate customers on services and products</li><li>
Support center goals for service by generating:</li><li>
High sales of services, parts, and accessories.</li><li>
Repeat new vehicle sales by providing a premium Aftersales experience for each client.</li><li>
Refer to service history, inspect vehicle, and recommend service to clients. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.</li><li>
Write and verify accurate repair orders and include supporting documentation.</li><li>
Administer new and used vehicle warranty repairs in accordance with warranty specifications.</li><li>
Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.</li><li>
Perform a consultative vehicle delivery with client when work is completed.</li><li>
Supervise cleaning and preparation of new and used vehicles.</li><li>
Build and maintain knowledge of products and services via on-the-job training and participation in educational and development programs.</li><li>
Meet requirements of state and federal law for automobile repair and consumer protection.</li></ul>
Successful Attributes and Skills<ul><li>
Excellent communication skills and ability to be a team player</li><li>
Ability to minimize and redirect customers frustrations</li><li>
Technically knowledgeable, experienced, or trainable on product line</li><li>
Outgoing and patient personality with good client relations ability</li><li>
Professional appearance</li><li>
Excellent communication capability</li><li>
Strong organizational skills</li><li>
1+ years of Service Advisor experience</li><li>
Technical certification a plus</li><li>
Manufacturer certifications a plus</li><li>
Proven track record</li><li>
Ability to supply CSI Reports and Productivity Reports</li></ul>
Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing &ldquo;in-demand&rdquo; vehicles, both new and pre-owned, for our customers who have come to expect a &ldquo;Five Star customer service experience&rdquo;. 
 
With over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so; we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs. 
 
At Open Road we know our employees, and their achievements, drive our culture and success.
Our Total Compensation Rewards Program includes: 
BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performance
BONUSES - Rewards achievement of specific business goals, in eligible positions
BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), purchase programs, such as:<ul><li>
Medical, Dental and Vision Plans</li><li>
Vacation Time</li><li>
Personal Time</li><li>
Short and Long Term Disability</li><li>
Life Insurance</li><li>
401(k) Retirement Plan with employer match</li><li>
Manufacturer Certifications</li><li>
Leadership Training Programs</li><li>
Vehicle Purchase Discounts</li><li>
Wellness Initiatives</li><li>
Volunteer Time</li></ul>
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Service Advisor

<div>Sales Consultant/Specialist
Open Road Auto Group embodies a diverse culture of talent, leadership, and professionalism in an environment that supports and encourages innovation, accountability, growth, and fun. This is the &ldquo;Road Most Travelled&rdquo; and the &ldquo;Road Most Successful.
Sales Representative Responsibilities:<ul><li>
Auto Sales Specialists interact and consult with customers to guide them through their vehicle experience. Their goal is to create a simple, educated and fun experience. They assist customers in selecting the right vehicle for their lifestyle.</li><li>
Create and build client relationships</li><li>
Present vehicle attributes, model options, features, purchase and finance options and store policies and services to customers.</li><li>
Facilitate customer test drives.</li><li>
Ensure timely follow up and maintain strong relationships with previous and prospective customers.</li><li>
Track customers using store CRM tools.</li><li>
Stay certified with all new brand knowledge.</li><li>
Prepare vehicles for customer delivery.</li><li>
Maintain appearance and cleanliness of store showroom and vehicle lot.</li><li>
Review all the &ldquo;bells and whistles&rdquo; to create an enjoyable ownership experience.</li></ul>
Sales Representative Qualifications:<ul><li>
A team player focused on providing exemplary customer service</li><li>
Self-motivated with the ability to set and achieve targeted goals</li><li>
Experience in automotive sales, is a plus</li><li>
Excellent interpersonal communication skills</li><li>
Excellent organizational and time management skills</li><li>
Ability to multi-task in a fast-paced work environment</li><li>
Working knowledge of computers</li><li>
Be at least 18 years of age</li><li>
Possess and acceptable driving record and a valid driver's license in your state of residence.</li></ul> 
Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing &ldquo;in-demand&rdquo; vehicles, both new and pre-owned, for our customers who have come to expect a &ldquo;Five Star customer service experience&rdquo;. 
 
With over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so; we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs. 
 
At Open Road we know our employees, and their achievements, drive our culture and success.
Our Total Compensation Rewards Program includes: 
BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performance
BONUSES - Rewards achievement of specific business goals, in eligible positions
BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), purchase programs, such as:<ul><li>
Medical, Dental and Vision Plans</li><li>
Vacation Time</li><li>
Personal Time</li><li>
Short and Long Term Disability</li><li>
Life Insurance</li><li>
401(k) Retirement Plan with employer match</li><li>
Manufacturer Certifications</li><li>
Leadership Training Programs</li><li>
Vehicle Purchase Discounts</li><li>
Wellness Initiatives</li><li>
Volunteer Time</li></ul>
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Sales Representative

<div>Business Development Representative
Overview:
Open Road Auto Group embodies a diverse culture of talent, leadership, and professionalism in an environment that supports and encourages innovation, accountability, growth, and fun. This is the &ldquo;Road Most Traveled&rdquo; and the &ldquo;Road Most Successful.&rdquo;
Responsibilities:<ul><li>
Respond to incoming e-mail with an attempted phone call, followed up with a series of outgoing e-mails that end in a price quote.</li><li>
Answer all incoming calls and chat/call requests promptly.</li><li>
Convert sales opportunities into a confirmed appointment or turn them to a Sales Brand Specialist.</li><li>
Set confirmed appointments.</li><li>
Record every contact you have with customers, regardless of source or type, in tracking system.</li><li>
Complete your daily scheduled contact tasks.</li></ul>
Qualifications:<ul><li>
Ability to communicate effectively with others</li><li>
Time management skills</li><li>
Ability to type efficiently to enter accurate information into tracking system</li><li>
Basic Computer skills</li><li>This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the reasonable request of a supervisor. This job description is subject to revision at the discretion of the company.</li></ul>
Company Profile:
Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing &ldquo;in-demand&rdquo; vehicles, both new and pre-owned, for our customers who have come to expect a &ldquo;Five-Star customer service experience&rdquo;. 
 
With over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs. 
 
At Open Road we know our employees, and their achievements, drive our culture and success.
Our Total Compensation Rewards Program includes:
BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performance
BONUSES - Rewards achievement of specific business goals, in eligible positions
BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), and purchase programs, such as:<ul><li>
Medical, Dental and Vision Plans</li><li>
Vacation Time / Personal Time</li><li>
Short and Long Term Disability</li><li>
Life Insurance</li><li>
401(k) Retirement Plan with employer match</li><li>
Manufacturer Certifications</li><li>
Leadership Training Programs</li><li>
Vehicle Purchase Discounts</li><li>
Wellness Initiatives</li><li>
Volunteer Time</li></ul>
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BDC Call Center

<div>Accounting / Automotive Office / Bookkeeper
We are seeking an energetic and motivated individual to join our World Class Team.
Responsibilities:<ul><li><ul><li>Process daily accounts payable and receivable transactions</li><li>Post customer payments and reconcile deposits</li><li>Manage vendor invoices and payment schedules</li><li>Assist with month-end closing and reporting</li><li>Communicate with vendors and internal departments to resolve discrepancies</li><li>Maintain accurate and organized financial records</li></ul></li><li>
Ensure all store financial transactions are processed accurately and timely in accordance with company policy</li><li>
Maintains accounts payable/receivables</li><li>
Administer policies and procedures</li><li>
Follows and oversee title work, accounting, and automotive office functions</li><li>
Performs other duties as assigned</li></ul>
The ideal candidate will have:
Requirements:<ul><li>
Strong attention to detail and accuracy</li><li>
Excellent organizational and communication skills</li><li>
Ability to work independently and meet deadlines</li><li>
A sense of urgency</li><li>
Ability to set, achieve goals, and meet deadlines</li><li>
Attention to detail</li><li>
Superior follow up skills</li><li>
Prior AR/AP experience (automotive dealership experience preferred)</li><li>
Computer skills, including Microsoft Windows, Microsoft Office, email, internet, and dealership software and/ or Reynolds knowledge is a plus</li></ul>
What's in it for you?<ul><li>
Stable pay plan</li><li>
Benefits include comprehensive:</li><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life, accident, hospital, critical illness and supplemental disability plans</li><li>
Wellness Programs</li><li>
401K with Employer Match Incentive</li><li>
Paid Vacation, Holidays, and Time Off Days</li><li>
Employee Purchase Discounts</li></ul>
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Automotive Office / Bookkeeper

<div>Super Rare Opening!!! 
Automotive Finance / Business Manager
Top finance position for qualified candidate with a proven track record in the automotive industry. Commission, salary and excellent benefits package.
Job Purpose: 
Provides insurance and financing services to automotive customers by verifying sales information; determining need for financing; evaluating customer creditworthiness; preparing financing and legal documents; selling products and services; maintaining rapport with customers. 
 
Duties:<ul><li><ul><li>Determines desire/need for automobile financing by interviewing customer; exploring payment options.</li><li>Verifies automobile purchase information by reviewing sales contract data; conferring with sales department; making adjustments as needed.</li><li>Determines customer creditworthiness by studying customer credit application; obtaining credit reports; analyzing information; comparing customer evaluation to organization standards; searching for lenders in information system; forwarding applications to lenders; conferring with loan underwriters and loan processors; obtaining stipulations when required; approves or rejects loan.</li><li>Confirms automobile sales contract information by disclosing data, provisions, finance charges, and interest rates to customer; ensuring understanding of content.</li><li>Sells products and services by reviewing desire/need for automobile insurance, credit insurance, extended warranties, anti-theft devices, appearance protection packages, etc.; explaining options, provisions, and premiums.</li><li>Maintains dealership reputation by building and maintaining customer rapport; answering questions; providing information; resolving discrepancies and dissatisfactions; maintaining a satisfactory Customer Satisfaction Index; complying with federal, state, and local regulations; helping others comply.</li><li>Maintains customer confidence and organization stability by keeping information confidential; helping others comply.</li></ul></li></ul> 
Qualifications:
Minimum of 2+ years in the Automotive Industry as an F&amp;I Manager
Demonstrated Automotive Managerial Skills
Excellent communication and problem solving skills
Strong attention to detail
Excellent follow-through skills
Highly skilled in selling; specifically automotive F&amp;I related products &amp; services
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Automotive Finance Manager