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Ophthalmic Consultants of Boston

<div>Central Scheduling Supervisor 
Ophthalmic Consultants of Boston (OCB) 
 Plymouth/Weymouth | Full-Time | Onsite 

About the Role 
Ophthalmic Consultants of Boston is seeking an experienced Central Scheduling Supervisor to lead our high-volume, multi-location scheduling center. This role will oversee a large team, improve workflows, optimize scheduling systems, and uphold exceptional patient service standards across one of New England&rsquo;s leading ophthalmology practices. 
If you enjoy developing staff, solving operational challenges, and creating smooth patient experiences, we&rsquo;d love to meet you.
What You&rsquo;ll Lead &amp; Own 
Team Leadership<ul><li>
Supervise, mentor, and develop Appointment Schedulers, Team Leads, and a Coordinator</li><li>
Hire, onboard, and train new staff; conduct quality reviews and annual evaluations</li><li>
Maintain and update SOPs, policies, and training materials</li><li>
Set service expectations and audit performance for compliance</li><li>
Oversee schedules, timekeeping, payroll coordination, and daily staffing</li><li>
Act as the liaison between Central Scheduling and administrative/clinical departments</li><li>
Provide coaching and corrective action aligned with organizational policies</li></ul>
Scheduling Operations<ul><li>
Ensure accuracy in high-volume patient scheduling, including insurance, demographics, and provider-specific guidelines</li><li>
Manage rescheduling due to MD/OD availability changes</li><li>
Oversee mailing of New Patient and provider-specific packets</li></ul>
Systems, Technology &amp; Workflow Optimization<ul><li>
Use scheduling systems and reporting tools to monitor volume and forecast workloads</li><li>
Evaluate and refine workflows to increase efficiency</li><li>
Manage the ShoreTel Director program (profiles, call routing, holiday schedules, reports)</li><li>
Oversee Patient Gateway activity and ensure timely responses</li><li>
Ensure all voicemails and faxes are processed daily</li><li>
Participate in phone-system oversight during holiday/office closures</li></ul>
Communication &amp; Reporting<ul><li>
Prepare the Emergency On-Call Schedule and SharePoint updates</li><li>
Coordinate with Notify MD and internal teams</li><li>
Track and report missed appointments (procedures, surgeries, urgent post-ops, lasers, studies)</li><li>
Lead the MGH referral process and produce monthly reports for leadership</li><li>
Maintain updated phone lists and contact cards</li></ul>
What You Bring 
&#10004; 5+ years in patient or customer service 
&#10004; 2+ years in a supervisory or team-lead capacity 
&#10004; Experience with healthcare scheduling systems + call management tools (preferred) 
&#10004; Epic experience a plus (training available) 
&#10004; Strong communication, leadership, and workflow-optimization skills 
&#10004; Ability to motivate teams in a fast-paced clinical environment 
Education: High school diploma required; some college preferred.
Why Join OCB? 
At OCB, you&rsquo;ll help shape the very first&mdash;and often most important&mdash;touchpoint of the patient journey. You&rsquo;ll lead a team committed to supporting world-class ophthalmic care and ensuring patients receive timely, compassionate service every step of the way. 
 
Benefits Offered:<ul><li>
Health &amp; Dental Insurance- eligible 1st day of employment</li><li>
Paid time off and paid holidays</li><li>
Health &amp; Dependent Reimbursement Accounts</li><li>
401(k) Plan with company contribution</li><li>
Company paid Life and LTD Insurance</li><li>
Employee discounts</li></ul>
To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer. 

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Central Scheduling Supervisor

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Ophthalmic Consultants of Boston

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Central Scheduling Supervisor