Qureos Mentor

Opruss (India) Private Ltd.

URGENTLY REQUIREDCompany Name : PT Ecological Serivces Pvt LtdPosition: Service ManagerQualification: Bachlor of Engineering Experiance : - 5 to 10 YearsSalary : 4 LPA - 7.2 LPA<ul><li>Key Performance Indicators (KPIs):</li><li>Customer Satisfaction Score (CSAT)</li><li>First Time Resolution (FTR) Rate</li><li>Service Turnaround Time (TAT)</li><li>Complaint Recurrence Rate</li><li>Team Productivity &amp; Utilization</li><li>Cost per Service Call</li></ul>Key Skills Required:<ul><li>Strong leadership and team management skills</li><li>Excellent problem-solving and decision-making abilities</li><li>Customer-centric mindset with strong interpersonal skills</li><li>Data-driven approach and proficiency in service metrics</li><li>Technical knowledge of the product/service domain</li><li>Proficient in CRM and service management tools</li></ul>Key Responsibilities:<ul><li>Leadership &amp; Team Management</li><li>Lead, mentor, and manage a team of service engineers, technicians, and customer service executives.</li><li>Develop departmental goals and ensure alignment with organizational objectives.</li><li>Conduct regular team meetings, performance evaluations, and training sessions.</li><li>Service Operations</li><li>Oversee the end-to-end service lifecycle including installations, repairs, maintenance, and complaint resolution.</li><li>Ensure adherence to service SLAs and KPIs.</li><li>Implement SOPs to streamline service processes and improve response times.</li><li>Customer Experience Management</li><li>Build and maintain strong relationships with key clients and stakeholders.</li><li>Handle escalated service issues and ensure effective resolutions.</li><li>Monitor customer feedback and take proactive steps to enhance satisfaction.</li><li>Performance Monitoring &amp; Reporting</li><li>Track and report service metrics including TAT (Turnaround Time), FTR (First Time Resolution), CSAT (Customer Satisfaction), etc.</li><li>Prepare and present monthly service performance reports to top management.</li><li>Process Improvement &amp; Strategy</li><li>Identify areas for improvement in service delivery and implement corrective actions.</li><li>Drive digital transformation and automation initiatives within the department.</li><li>Collaborate with cross-functional teams for product feedback and quality improvements.</li><li>Compliance &amp; Safety</li><li>Ensure all service operations comply with company policies and statutory regulations.</li><li>Promote a culture of safety and adherence to all safety protocols.</li><li>First Time Resolution (FTR) Rate</li><li>Service Turnaround Time (TAT)</li><li>Complaint Recurrence Rate</li><li>Team Productivity &amp; Utilization</li><li>Cost per Service Call</li></ul>Job Type: Full-timePay: &#8377;400,000.00 - &#8377;720,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In personApplication Deadline: 22/11/2025

Service Manager

Join Opruss (India) Private Ltd. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Opruss (India) Private Ltd.

ABOUT_COMPANY

Service Manager