Qureos Mentor

Optimum

<div><p><b>Are you looking to Optimize your life? Start your exciting path to a rewarding career today!</b></p><p></p><p><br>
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore &ndash; it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.</p><p></p><p><br>
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!</p><p></p><p><br>
We are <b>Optimum!</b></p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2></div><div><p>
The Employee Relations (ER) Manager is a self-motivated, trusted advisor who operates with a high level of integrity and earns the confidence of stakeholders at all levels of the organization. The ER Manager serves as a subject matter expert on employee relations who engages with management and employees to provide guidance and education on company policies, programs, and procedures. This role is responsible for managing investigations and complex workplace concerns while offering sound recommendations leading to an effective resolution. The ER Manager must maintain a balanced and impartial viewpoint and may also be called upon to support crisis management and labor relations activities.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2></div><div><ul><li>Partner to ER team, HRBPs, HR COEs, Legal, and other stakeholders to resolve a broad range of employee issues, including progressive discipline, performance management, involuntary separations, and litigation matters.</li><li>Provides support to people managers through effective employee relations management, ensuring compliance with federal, state, and local laws, and alignment with company policies and AUSA&rsquo;s broader people strategy.</li><li>Conducts complex investigations on a wide range of sensitive issues; prepares written analyses and reports as well as guidance and recommendations for resolution.</li><li>Delivers regular coaching and training to employees and managers on policies and guidelines to support fair and consistent decision-making.</li><li>Provides guidance on leave, accommodation, and disability policies and processes, partnering closely with the Leave and Accommodation team.</li><li>Recommends and implements process improvements to enhance the overall effectiveness of the ER function.</li><li>Collaborates with ER leadership to track and refine Key Performance Indicators (KPIs), identify trends, and address root causes.</li><li>Assesses risk in partnership with ER leadership and proposes effective solutions to complex employee issues.</li><li>Collaborates with ER colleagues on ER matters and investigations for consistency, to share best practices, and identify trends.</li><li>Partners with the Legal team regarding complex ER cases, particularly on matters with potentially significant organizational exposure.</li><li>Partners with HR colleagues across functions to ensure alignment and positive employee experience.</li><li>Partners with the Labor Relations team on matters covered by collective bargaining agreements.</li><li>Provides recommendations to the policy and practices as well as recommended revisions to address recurring issues and trends.</li><li>Maintains reliable mode of transportation for an occasional on-site visit, as needed.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>Bachelor&rsquo;s degree in a related field required.</li><li>5&ndash;7 years of directly related employee relations experience required.</li><li>3&ndash;5 years of management experience required.</li><li>Strong interpersonal and relationship-building skills.</li><li>Demonstrated ability to work independently and exercise sound judgment.</li></ul></div></div></div><p>
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.</p><p></p><p><br>
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.</p><p></p><p><br>
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company&rsquo;s discretion based on business necessity.</p><p></p><p><br>
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.</p><p></p><p><br>
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.</p><p></p><p><br>
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.</p><p></p><p><br>
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $102,816.00 - $146,880.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.</p></div><p></p>

Employee Relations Manager

<div><p><b>Are you looking to Optimize your life? Start your exciting path to a rewarding career today!</b></p><p></p><p><br>
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore &ndash; it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.</p><p></p><p><br>
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!</p><p></p><p><br>
We are<b> Optimum!</b></p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2></div><div><p>
You are part of building and creating a new partnership with our customers. You are the face of the Optimum brand. You are a brand ambassador with a curious mind that feels comfortable in a digital space. You understand the best customer experience starts with you, along with support of your team members. Making customers feel welcome, guiding them on their store journey and help build brand relationships. Maintains accurate inventory, clean stores, and ensures excited customers who come back to learn more.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2></div><div><ul><li>
Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.</li><li>
Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.</li><li>
Will greet customers, during peak times identifying sales opportunities and connecting customers to sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Optimum services.</li><li>
Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for &ldquo;buy-online-pick-up&rdquo; in-store order fulfillment.</li><li>
Serves as an in-store expert for Mobile support. Providing in-store post-sales support for device data transfers and phone number ports.</li><li>
Supports the onboarding of a Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.</li><li>
Assists Store Leadership in Inventory and Merchandising responsibilities:</li><li>
Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.</li><li>
Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.</li><li>
Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.</li><li>
Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><p></p><div><ul><li>
High School diploma or equivalent</li><li>
Minimum one year of work experience</li><li>
Willing to work a flexible schedule which may include evenings, weekends and holidays</li><li>
Role is overtime eligible</li><li>
For some locations, the ability to travel to other stores within 25 miles may be required and will be discussed upon interview</li><li>
Knowledge of Microsoft Word, Excel, and Outlook</li><li>
Must be able to carry and lift up to 35 pound boxes and remaining in a stationary position, often standing or sitting for prolonged periods</li><li>
Continually moving self in different positions in a retail setting to accomplish tasks in various environments including tight and confined spaces</li><li>
Occasionally ascends/descends a ladder to access products/boxes</li></ul></div></div></div><p>
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.</p><p></p><p><br>
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.</p><p></p><p><br>
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company&rsquo;s discretion based on business necessity.</p><p></p><p><br>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.</p><p></p><p><br>
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.</p><p></p><p><br>
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.</p></div>

Retail Sales Support

<div><p><b>Are you looking to Optimize your life? Start your exciting path to a rewarding career today!</b></p><p></p><p><br>
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore &ndash; it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.</p><p></p><p><br>
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!</p><p></p><p><br>
We are<b> Optimum!</b></p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2></div><div><p>
Optimum wants enthusiastic, motivated, and self-driven individuals who want to reshape the way people connect. As a <i>Retail Sales Consultant</i>, you will be part of one of the largest sales channels in the company! Your dynamic personality will forge powerful connections with our customers, while exceeding sales targets, and delivering an unparalleled partner and customer experience.</p><p>
As a valued member of the Optimum Retail team, you will leverage your individualistic personality to become an in-store brand ambassador that focuses on selling our industry-leading connectivity solutions while creating lifelong customers by delivering an exceptional customer service experience!</p><p>
Our culture of excellence provides a pathway to success as your leaders, and peers, will support your personal and professional growth by cultivating the skills needed to achieve and sales targets, allowing you to be a successful earner in Optimum&rsquo;s lucrative compensation plan.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2></div><p></p><div><ul><li><b>
Connection builder: </b>Your communication skills will be the magic that bridges the digital divide. You will be the first point of contact for our customers, and it's your responsibility to create a positive and welcoming environment. Engage with customers, listen attentively to their needs, and provide personalized guidance to help them find the right products and services.</li><li><b>
Store Expert: </b>As a product expert, you will have a deep understanding of our products and services. Stay up to date with the latest trends and advancements in the telecommunications/mobile industry. This knowledge will enable you to educate customers about different options available and recommend the best solutions to meet their specific needs.</li><li><b>
Problem Solver:</b> Assist customers with billing and service-related questions, ensuring they have a clear understanding of their accounts. Process payments, exchanges, and equipment issues efficiently and accurately. Troubleshoot technical problems and provide solutions, ensuring customer satisfaction and loyalty.</li><li><b>
Brand Ambassador:</b> As the local face of our Company, you will embody the Optimum brand. Demonstrate professionalism, integrity, and enthusiasm in all customer interactions. Represent our company values and create a lasting impression that reflects positively on our brand.</li><li><b>
Team Builder:</b> Work closely with your colleagues to ensure an exceptional customer experience. Share knowledge, assist with complex inquiries, and provide backup support when needed. Foster a supportive and collaborative team environment that contributes to overall customer satisfaction.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><p></p><div><ul><li>
High school diploma or equivalent is necessary.</li><li>
A minimum of one year of retail selling experience.</li><li>
Effective communication, negotiation, and problem-solving skills.</li><li>
Self-motivator with a knack for working independently.</li><li>
Proficient computer and technical skills, that help support the best customer solutions.</li><li>
For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview</li><li>
Physical Abilities: Standing for prolonged periods is part of this role; potential for lifting up to 25 pounds.</li><li>
Ability to work full time and weekends as necessary.</li></ul></div></div></div><p>
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.</p><p></p><p><br>
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.</p><p></p><p><br>
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company&rsquo;s discretion based on business necessity.</p><p></p><p><br>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.</p><p></p><p><br>
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.</p><p></p><p><br>
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.</p></div>

Retail Sales Consultant

<div><p><b>Are you looking to Optimize your life? Start your exciting path to a rewarding career today!</b></p><p></p><p><br>
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore &ndash; it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.</p><p></p><p><br>
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!</p><p></p><p><br>
We are <b>Optimum!</b></p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2></div><div><p>
Optimum is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, secure business connectivity, or winning a massive multi-player name. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We&rsquo;re<br>
building a workforce that attracts and retains the best talent, not only to meet the needs of our customers and teammates, but that also reflects the diverse communities we serve.</p><p><br>
We are seeking a detail-oriented and empathetic Business Operations Manager for our Product Development function to be the key advisor to executive leadership, focused on making time management, information accessibility, and decision-making processes more efficient across 7 departments.</p><p>
Reporting to the SVP, Product Development, the Business Operations Manager is responsible for serving as the air traffic controller for Product Development&rsquo;s leadership team, an integrator connecting work streams that would otherwise remain siloed, and a communicator linking the leadership team to the broader organization. The ideal candidate<br>
will be a truth teller when leadership needs a wide-ranging view without turf considerations and a confidant without any organizational agenda. You will anticipate problems and will be especially sensitive to issues that require diplomacy, functioning as extra eyes and ears.</p><p>
Most importantly, the Business Operations Managers acts with the implicit imprimatur of the Product Development leadership team, which requires humility, maturity, and situational awareness.</p><p>
As a full-fledged member of the Product Development senior leadership team your success will ultimately be measured by your ability to drive sharp gains in our leadership team&rsquo;s productivity, enterprise-wide impact, and employee engagement.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2></div><div><ul><li>
Left hand of Product Development&rsquo;s senior leadership with the ability to represent us when we are not in the room, while ensuring we are present where we can be most impactful</li><li>
Understand and amplify the vision for Product Development&rsquo;s ways of working</li><li>
Ensure attainment of key results by monitoring leading indicators, aligning crossfunctional leaders to deliver and report results</li><li>
Driving force in how we show up for our people and stakeholders, always ensuring our communications are timely, compelling, and concise</li><li>
Lead special projects intended to level up Product Development operations</li><li>
Autonomously manage the cadence and rhythm of meetings, crafting the agenda, flow and content to drive alignment and decision making</li><li>
Drive program increments ensuring compliance with the processes</li><li>
Track Product Development commitments, holding us accountable to keep our promises to teammates and customers</li><li>
A force multiplier putting on a variety of hats as needed to enable Product Development&rsquo;s leadership to scale</li><li>
Instigator of fun and gratitude for Product Development and our teammates across the company</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Exhibits natural and intuitive stakeholder empathy</li><li>
Proven track record structuring strategic and tactical conversations, especially technical topics</li><li>
Experience contributing to Product and Technology strategic planning and gaining acceptance for key results in accordance with corporate objectives</li><li>
Go to expert for functional processes, people, and technology</li><li>
Data literacy in support of decision making</li><li>
Financial acumen to understand and articulate profits and losses, contributing as a leader in ROI and budget analysis</li><li>
Demonstrated commitment to ongoing learning and professional development</li><li>
Ability to write clear and concise emails, documents, and presentations that inspire action</li><li>
Exceptional communication, leadership, and interpersonal skills. Ability to make</li><li>
informed decisions under pressure and effectively manage deliverables in support of an awesome employee experience</li><li>
Demonstrated ability to drive product development process improvements and optimize operational efficiency</li><li>
Project management skills and the ability to oversee multiple initiatives concurrently</li><li>
5+ years of business operations or product development experience required</li></ul></div></div></div><p>
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.</p><p></p><p><br>
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.</p><p>
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company&rsquo;s discretion based on business necessity.</p><p></p><p><br>
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.</p><p></p><p><br>
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.</p><p></p><p><br>
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.</p><p></p><p><br>
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.</p></div><p></p>

Manager Product Development Business Operations

Join Optimum and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Optimum

ABOUT_COMPANY

Employee Relations Manager

Employee Relations Manager

Retail Sales Support

Retail Sales Consultant

Manager Product Development Business Operations