Urwah Admin

Orange

<div><div>Purpose of the job
Provide Architecture Solutions, implementing, administering &amp; customizing Service Management Assurance business solutions needed to automate all processes and activities for all departments across Orange Egypt.
Duties and responsibilities
<ul><li>Develop technical solutions and systems (HW&amp;SW) for Service management department to inssure compliancy with ITIL v3 standards &amp; document them in addition to creation of operation support solutions architecture to fulfill the special needs of different users of Service Manager tool, including: Technology, CS, Commercial and HR users.</li><li>
Create, design and implement new solutions and innovations to automate different process including Change Management, Request Management, Configuration Management, Incident Management and SLM management (to reflect the performance of Technology teams in solving technical problems affecting subscribers).</li><li>
Design and implement the integrations between OpenText Service Manager and other OSS/ NMS tools including OMU, NNM, BAC and OMCs to avail automatic trouble ticketing and fault management notifications and alerts to comply with Orange standards.</li><li>
Automate different request forms used internally in Orange to limit paper-work usage and reduce related OPEX costs.</li><li>
Support Service Management Assurance administrators in troubleshooting of complex technical issues.</li><li>
Receive emails of issues from SM users and solve them.</li><li>
Implement service management systems.</li><li>
Administrate all service management systems.</li><li>
Responsible for Service Management systems deployments:</li><li>
Handle SM notifications solution (Telalert) development, operations and support.</li></ul>
Job specification
Education
<ul><li>Bachelor of Computer Science.</li></ul>
Experience<ul><li>
Minimum 3 years of experience in telecommunication field, 1 of which in (System Integration &amp; Network Management field, &amp; operating systems and Database administration or any IT system administration) including 1 year experience in JavaScript.</li></ul>
Skills and abilities
<ul><li>Fluent English both spoken and written.</li><li>
Excellent computer programming skills.</li><li>
Good communication skills.</li><li>
Ability to develop accurate reports.</li><li>
Good Reporting and organization skills.</li><li>
Good presentation skills.</li><li>
Very good in MS-SQL.</li><li>
Good Knowledge SNMP protocol.</li><li>
Good Knowledge of Systems integrations and system architect (Application Servers, DB, Load Balancers)</li><li>
Web developing or ASP Knowledge is Value added</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Supervisor, Service Management Assurance

<div><div>Purpose of the job
To lead and oversee all TV media planning, buying, and execution efforts, ensuring strategic use of television as a core medium in integrated campaigns. This role focuses on maximizing efficiency, optimizing spend, and securing impactful, high-visibility placements across key TV channels. The TV Media Lead plays a critical role in negotiating cost-effective media deals, managing agency performance, and closely monitoring competition to ensure Orange consistently outperforms in media presence and brand impact.
Duties and responsibilities
TV Media Strategy &amp; Planning:<div><ul><li>
Develop and implement TV media strategies that align with brand and campaign objectives, ensuring optimal audience reach, frequency, and ROI.</li></ul><ul><li>
Collaborate with media agencies to build targeted TV media plans based on audience insights, campaign goals, and available budgets.</li></ul><ul><li>
Leverage past campaign data and industry trends to refine planning and enhance media decision-making.</li></ul></div>
Media Buying &amp; Cost Efficiency:<div><ul><li>
Lead negotiations with media agencies and TV broadcasters to secure cost-effective deals, high-impact placements, sponsorships, and added-value opportunities.</li></ul><ul><li>
Stay updated on media rate trends and competitor spending to identify cost-saving opportunities and optimize ROI.</li></ul><ul><li>
Oversee the TV media budget and ensure efficient use of media investments.</li></ul></div>
Campaign Execution &amp; Monitoring:<div><ul><li>
Manage the end-to-end execution of TV campaigns, ensuring timely delivery of materials and alignment with broadcast schedules.</li></ul><ul><li>
Monitor live campaign performance (GRPs, reach, frequency) and work with agencies to make real-time optimizations.</li></ul><ul><li>
Conduct post-campaign performance reviews with detailed analysis on media effectiveness and recommendations for future campaigns.</li></ul></div>
Media Agency Management:<div><ul><li>
Serve as the key contact for media agency coordination, providing strategic briefings and ensuring high-quality deliverables.</li></ul><ul><li>
Assess agency performance across key KPIs including efficiency, cost, and campaign outcomes.</li></ul><ul><li>
Work with procurement and legal teams to manage contracts and negotiate favorable terms</li></ul></div>
Competitive Intelligence &amp; Market Monitoring:<div><ul><li>
Continuously monitor competitor TV activity, including campaign timing, messaging, channel presence, and media spend.</li></ul><ul><li>
Analyze competitor KPIs and media performance to recommend counter strategies that ensure Orange maintains a leadership position.</li></ul><ul><li>
Share competitive insights with internal teams and influence proactive planning based on market dynamics.</li></ul></div>
Job specification
Education
<ul><li>Preferably bachelors degree in Mass Communications / Marketing or related field.</li></ul>
Experience
<ul><li>4-5 years experience in TV media planning, buying, and strategy.</li><li>
Strong understanding of GRPs, reach metrics, and media performance analysis.</li><li>
Proven track record in media negotiations and cost-efficient buying.</li><li>
Skilled in market intelligence and competitive analysis.</li><li>
Excellent communicator with strong stakeholder and project management skills.</li><li>
Background in telecom and/or media agency environments preferred.</li></ul>
Personal Skills
<ul><li>Creativity
</li><li>Communication</li><li>
Adaptability</li><li>
Collaboration</li><li>
Time Management</li><li>
User Empathy</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Supervisor, TV Media

<div><div>Purpose of the job
Conducting analysis for the CBU segments to support decision making
Duties and Responsibilities<ul><li>
Support in pre- and post-launch assessments for offers, products, and campaigns to evaluate performance and ROI.
</li></ul><ul><li>Analyze market and internal KPIs to identify commercial trends, opportunities, and challenges.
</li></ul><ul><li>Prepare regular analytical reports and dashboards to support management decisions.
</li></ul><ul><li>Work closely with cross-functional teams (CVM, Marketing, Sales, Finance) to deliver actionable insights.
</li></ul><ul><li>Perform data validation and number crunching to ensure high data accuracy and reliability.
</li></ul><ul><li>Support in automating and enhancing recurring analysis and performance reports.
</li></ul>Job specification
Education
Bachelors degree in Business, Economics, Statistics, Engineering, or a related field.
Strong analytical and numerical skills.
Good command of Excel and PowerPoint (knowledge of SQL or Power BI is a plus).
Strong attention to detail, with the ability to interpret and visualize data clearly.
</div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Lead ,Customer Insights

<div><div>Purpose of the job
Act as second level of support for operations team and promptly react to their complaints and fix any issues according to the agreed SLA in the centralized support contract on the charging system nodes.
Also to work on web development projects using frontend and backend programming languages.
Duties and responsibilities 
<ul><li>
Provide technical support for all Nodes within the group in all areas, planning, development, and operation using all available resources within Orange Egypt.</li><li>
Ensure answering all Orange group inquiries in a timely manner and with required quality.</li><li>
Build and maintain network of business partners within Orange Egypt and to be able to give the required group technical support in all fields.</li><li>
Help in troubleshooting critical or unusual issues that are raised during any of the new trials.</li><li>
Develop new tools using frontend/backend programming languages based on affiliates needs.</li><li>
Update and fix tools created by the team based on affiliates needs.</li><li>
Find out new methods &amp; techniques for improving the network Quality and cost.</li><li>
Interface with different Ericsson and Orange Egypt teams (Engineering, operation, optimization, and rollout) to plan for the features trials.</li><li>
Provide technical evaluation for the tested features with a clear recommendation whether to be deployed or not.</li><li>
Set default parameters and setup templates for new features activation to be used by other teams.</li><li>
Support Orange technical Skill Center in the areas of Contract management, maintenance contract negotiation, follow-up and SLAs.</li><li>
Contribute to the group in the selection of suppliers by supporting Orange technical skill center and Sourcing teams.</li><li>
Support Orange technical Skill Centers and Orange Affiliates in the areas of Product assurance.</li><li>
Ensure timely Acceptance of New Products to Acceptable/Contractual Quality Levels.</li><li>
Ensure Effectiveness of Suppliers Processes for Product Creation and Delivery.</li><li>
Responsible for Continuous Improvement of Supplier Performance.</li><li>
Monitor equipment field Performance.</li><li>
Ensure effectiveness of Improvement Actions.</li></ul>
Job specification 
Education 
B.Sc. in Telecommunication and Electronics Engineering
Experience 
Minimum 1 years of experience,
Job description 
 
Technical experience in Shell scripting (Unix/Linux) ,SQL, Java, Python. 
Experience in charging systems OCS Nodes
 
Technical experience in PHP, HTML and CSS. 
Knowledge in Telecommunication field especially in the field of system testing and troubleshooting.
 
Good knowledge of network E2E architecture and performance is preferred.
Skills and abilities
Excellent communication skills. 
Customer orientation. 
Planning and follow up skills. 
Handle conflicts. 
Very solid analytical skills.
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Supervisor, IN Skill Center

<div><div>Purpose of the job
Managing Government Accounts, ensuring an increase in Orange Market share within his region. Ensuring a competitive market share for Orange within his region, handling his accounts professionally.
Duties and Responsibilities:<ul><li>
Develop the sales within the list/market segment, promoting new solutions &amp; new products to the related customers
</li><li>Prospect the whole potential of the list/business segment assigned, study the area for which they have responsibility, and arrange a program of visits by contacting people &amp; making appointments? Achieve the sales objectives set by the direct manager</li><li>
Coordinate with the technology department in the definition of specific proposals</li><li>
Develop a trustworthy relationship with customers</li><li>
Translate &amp; transfer all information gathered from the market to Marketing Intelligence Department</li><li>
Give feedback on field expectations and share with the Corporate Sales Team</li><li>
Ensure profitability on commercial offers presented? Coordinate with Telesales Team</li><li>
Quote &amp; negotiate prices, credit terms and prepare contract</li><li>
Ongoing reporting as per requirements assigned and carry out formal presentations of products using sales tools provided</li><li>
Assess customers needs, explain &amp; demonstrate products to them which may involve providing technical description as well as describing purposes for which they may be used
</li><li>Timely communicate &amp; advise his customers with all new offers, tariffs, business solution, tariff advisors &amp; proceed with the required migrations.</li><li>
Make a wide penetration in his accounts and get acquainted with all decision makers and influencers.
</li><li>Identify the shared and exclusive accounts and immediately attack competitors in his existing shared accounts.</li><li>
Facilitate communication between customers and customer service by communicating all tools of communication like phone provisioning, password provisioning, U control, E-bill., to strengthen business relationship between company and the customer.
</li><li>Timely communicate loyalty programs to his customer base such as point scheme programs, points for users and accounts, ways to reach proper information, all available gifts on accounts and users level, and ensure high customers loyalty.
</li><li>Be proactive, seek and probe for potential growth, potential threats, business opportunities, set visits objectives and articulate a business plan for each account to ensure long term business relationship and high customers satisfaction.</li><li>
Perform high quality sales calls with good planning and pre approach for each visit, always ready with all brochures, offers, advisors, business solutions.</li><li>
Timely respond to Optima sales leads, churn threat, customers requests and queries.
</li><li>Timely respond to emails, feedbacks, required reports such as weekly report, inventory, sales forecast, remote activation, rejection reports, save &amp; credit reports</li><li>
Punctuality to the meetings &amp; customers appointments</li><li>
Technology oriented with all company systems, products, services, technical solutions.
</li><li>High and accepted events attendees percentage. Complete call cycle and full portfolio coverage by visiting all his customers at least once every month</li></ul>
Job Specification
Education:
University degree, preferably in business administration.
Experience:
3-5 years experience in Sales of Products &amp; Services
Skills and Abilities:<ul><li>
Very good English both spoken and written</li><li>
Very good computer skills</li><li>
Practical, reliable and flexible</li><li>
Customer Oriented</li><li>
Strong Negotiation Skills &amp; Selling Skills
</li><li>Strong Communications &amp; Interpersonal Skills
</li><li>Able to manage stress &amp; pressure effectively</li></ul> 

</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Supervisor, Corporate Sales Government Channel

<div><div>Purpose of the job
Participate in the execution of Internal Control assessments to evaluate the maturity of control environment and internal controls over financial reporting and operations; through a risk based and adopted control assessment approach.
Duties and responsibilities
<ul><li>Guide and direct control owners of Entity Level Controls (ELC) about the nature of control, risk being addressed and required supporting documents.</li><li>
Perform a quality review of the responses and documentation, and evidence received from the assigned Entity Level Controls (ELC) owners; to assess their validity, accuracy, completeness and compliance with Orange Group requirements.</li><li>
Providing control recommendations to control owners to cover the work streams/cycles risks that are either not covered by controls or having control weaknesses.</li><li>
Work with business owners and recommend action plans on the reported findings and observations and ensure that the set action plans provide the appropriate risk coverage to the identified gaps.</li><li>
Follow-up on outstanding action plans related to the identified internal control issues with stakeholders to ensure proper implementation within the agreed upon time frame.</li><li>
Coordinate with Group Internal Audit, Internal Control &amp; Risk Management (DACR) Departments and External Auditors during their validation through discussing their identified issues and validating it with streams/cycles owners.</li><li>
Provide risk consultation to all levels of management as deemed necessary in order to cover controls weaknesses and close any identified gaps.</li><li>
Aligning with other departments to ensure that the recommended controls maintain the equilibrium between balanced control environment and smooth operational cycles.</li></ul>
Job specification
Education
<div><ul><li>Bachelors degree in accounting/business administration.</li></ul><ul><li>
Other studies related to Internal Audit will be an asset.</li></ul></div>
Experience
Minimum 2 years of experience in the field of Finance or Audit (preferably Big 4).
Skills and abilities
<div><ul><li>Very good English both spoken and written</li><li>
Very good computer skills</li><li>
Very good communications skills</li><li>
Expressive reporting skills</li><li>
Details and quality oriented</li><li>
Ability to work under pressure / stress</li></ul></div>
</div><div></div><div><h2 class="jobSectionHeader">Contrat</h2></div></div><div></div>

Lead, Internal Control

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