Urwah Admin

Orange

<div><div>Purpose of the job
This role is for a technical Engineer responsible for overseeing indoor and outdoor Quality of Service (QoS) benchmarking campaigns for Voice, VoLTE, and Data services across 2G/3G/4G/5G technologies. You will lead the analysis of network performance Measurements to evaluate customer experience, identify quality issues, and assess our competitive positioning. The purpose is to generate clear, actionable insights that drive proactive network improvements and ensure superior service quality.
Duties and responsibilities
<ul><li>Conduct in-depth analysis of benchmarking results (Voice/VoLTE/Data) and generate comprehensive reports on KPIs (e.g., call quality, dropped calls, data throughput) for management.</li><li>
Continuously monitor Access Network performance using KPIs, counters, and field measurement tools (e.g., geolocation data); track chronic issues to resolution.</li><li>
Provide first-line technical support to field teams during drive tests, including tool troubleshooting and configuration.</li><li>
Initiate and lead initiatives aimed at enhancing network QoS and overall customer experience.</li><li>
Calibrate and optimize measurement tools for accuracy. Develop and implement in-house scripts and tools to automate analysis and improve reporting efficiency.</li><li>
Perform advanced analysis using packet captures (PCAP), L3 messaging, and signaling flows to identify network bottlenecks and recommend solutions.</li><li>
Mentor and coach junior team members, identifying skill gaps and supporting their professional development.</li><li>
Lead Proof-of-Concepts (POCs) for new benchmarking tools and technologies from suppliers. Responsible for Service Management systems deployments:</li><li>
Apply knowledge across radio, core, BSS, and transmission domains to provide end-to-end issue resolution.</li><li>
Take full ownership of all assigned tasks and responsibilities within the designated project scopes.</li></ul>
Job specification
Education
<ul><li>Bachelors degree in Communications/Electronics Engineering or a related field.</li></ul>
Experience<ul><li>
Minimum of 2 years of experience in telecommunications, specifically in QoS benchmarking, network validation, or optimization.</li><li>
Proficiency with tools such as TEMS Investigation and MapInfo.</li><li>
Strong understanding of 2G, 3G, 4G, and 5G technologies, VoLTE, and related signaling flows.</li><li>
Experience with drive test data analysis and performance reporting.</li></ul>
<ul><li>Experience with KPI analysis, optimization features, and parameter tuning.</li><li>
Hands-on experience with NEMO field tools and NEMO Analyzer.</li><li>
Knowledge of Core Network and Transmission domains.</li><li>
Programming/Scripting skills for automation (e.g., SQL, Python).</li><li>
Experience with data visualization tools like Tableau or Power BI.</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Supervisor, QoS Benchmarking Projects & Network validations

<div><div>Purpose of the job
Manage and support the OpenShift platform to ensure high availability, scalability, and performance for business-critical applications. Work closely with Development, Middleware, Security, and Infrastructure teams to design, implement, and maintain containerized environments.
Duties and responsibilities
<ul><li>Install, configure, and upgrade Red Hat OpenShift clusters (on-premises and/or cloud).</li><li>
Manage cluster operations, including worker nodes, control plane, networking, and storage integration.</li><li>
Implement and manage CI/CD pipelines within OpenShift.</li><li>
Monitor cluster health, performance, and capacity; troubleshoot issues and outages.</li><li>
Apply security best practices, role-based access control (RBAC), and compliance policies.</li><li>
Manage OpenShift operators, projects, namespaces, and resources.</li><li>
Ensure integration with monitoring, logging, and alerting tools.</li><li>
Perform regular system upgrades, patches, and lifecycle management.</li><li>
Support development teams with application deployment and container optimization.</li><li>
Develop expertise to train staff on OpenShift and containerization technologies.</li></ul>
Job specification
Education and Experience
Bachelors degree in computer science, Communication Engineering, or related field.
Experience and Skills:<ul><li>
46 years of experience in IT infrastructure, with at least 23 years focused on container platforms (OpenShift / Kubernetes).</li><li>
Proven experience as an OpenShift Administrator or Kubernetes Administrator.</li><li>
Strong understanding of Linux/UNIX system administration.</li><li>
Hands-on experience with containerization and orchestration technologies (Docker, Kubernetes, OpenShift).</li><li>
Familiarity with CI/CD tools (Jenkins, GitLab CI, Tekton, ArgoCD).</li><li>
Knowledge of networking, storage, and security in container environments.</li><li>
Experience with monitoring/logging tools (Prometheus, Grafana, ELK, Splunk).</li><li>
Knowledge of system security, vulnerability management, and backup/recovery.</li><li>
Resourcefulness and problem-solving aptitude.</li><li>
Excellent communication and teamwork skills.</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Sr. Supervisor, Systems Administration - Open Shift

<div><div>Purpose of the job
Developing Customer Experience Management solutions and implementing to maintain and enhance the overall E2E customer experience and satisfaction for all business domains. Developing and maintaining all network quality tools and any needed enhancements and contribute to the integration of newly purchased products to improve network quality systems.
Duties and responsibilities
<ul><li>Develop and deliver software applications and/or modules and integrate with other up and running systems.</li><li>
Business Intelligence dashboards development and administration (ex: QlikView Desktop and Server).
</li><li>Study systems flow, data usage and work processes following the software development lifecycle.</li><li>
Designing and implementing new solutions and architectures that perfectly fit the requested business needs.</li><li>
Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.</li><li>
Support junior developers by providing advice, coaching and technical expert guidance.</li><li>
Contribute to SLA and QoS target definitions and compliance.</li><li>
Support executive reporting with insights on network quality and customer perception.</li></ul>
Job specification
Education
<ul><li>Education Bachelor or MSc. degree of Engineering in Computer Systems, or Computer Science.</li></ul>
Experience
<ul><li>5+ years in software systems development, work automation, database systems development and systems integration.</li><li>
Experience building complex web systems that have been successfully delivered to customers</li><li>
Experience in the telecom industry is preferred.</li><li>
Experience in Big Data Technologies is essential.</li><li>
Experience in Cloud computing.</li><li>
Experience working in an agile environment.</li><li>
Experience in communicating with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines</li><li>
Experience with professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations</li></ul> 
Skills and abilities<ul><li>
Very good English both written &amp; spoken.</li><li>
Knowledge of QoS systems &amp; communication systems is preferred.
</li><li>Excellent knowledge of database systems and BI solutions.</li><li>
Excellent programming and debugging skills.</li><li>
Excellent problem-solving skills.</li><li>
Ability to administer different hardware and operating system solutions.</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Sr. Supervisor, Mobile QoS & CEM systems

<div><div>Purpose of the job
Responsible for driving growth across Oranges Mass Segment through innovative offers, data-driven insights, and cross-functional execution. Leads proposition development, product performance, and customer value initiatives to enhance reach, engagement, and profitability.
Duties and responsibilities
<div><ul><li>Manage, track, and report the overall performance of the mass segment to achieve company KPIs</li></ul><ul><li>
Develop and implement segment strategies and propositions to drive base growth, renewal frequency, and ARPU uplift</li></ul><ul><li>
Identify customer pain points to enhance customer experience across different touch-points &amp; channels</li></ul><ul><li>
Lead end-to-end management of major launches and campaigns</li></ul><ul><li>
Analyze customer base behavior, trends, and product usage to identify actionable growth opportunities</li></ul><ul><li>
Coordinate with departments across the company to ensure smooth product rollouts &amp; product monitoring</li></ul><ul><li>
Evaluate post-launch performance, and initiate tactical actions to enhance ongoing offers and communication</li></ul></div>
Education
<ul><li>Bachelor degree from a recognized university specialized in one of the following fields: Business Administration, Commerce, Economics, Finance or Marketing.</li></ul>
Experience
<ul><li>Minimum 4 years of experience in the telecommunications or fintech industry.</li></ul>
Skills and abilities<ul><li>
Very good English both spoken and written.</li><li>
Very good computer skills</li><li>
Strategic and concept development skills.</li><li>
Customer centric person.</li><li>
High attention to detail and quality focus.</li><li>
Results Orientated - absolute delivery focus, strong desire to deliver bottom line results and passionate and resilient.</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Sr. Supervisor, Mass - Segments

<div><div>Purpose of the job
Responsible for digital services channels projects. This covers Orange.eg as the main web channel for self-service and My Orange mobile application serving both mobile and fixed (DSL) customers as well as CP tools (web &amp; App), and other various digital services.
Duties and responsibilities
1. Responsible for digital transformation projects, through working closely with various departments to collect requirements, like customer service, HR, Sales, IT &amp; Marketing teams to achieve higher revenues and better customer experience.
2. Conduct business Analysis &amp; solution architecture to ensure logical connection and arrangements between system components internally, between Digital system and the rest of eco system for all digital services &amp; channels.
3. Abide by the standards, best practices of digitalization and provide solutions that will cater any digital based service or project that are dynamic and scalable to allow future developments.
4. Perform Project management activities, like Scope, budget, schedule &amp; resources management since the kick-off of the project till the launch and post deployment monitoring.
5. Run steering committees for key initiatives, Converting Business requirements to detailed technical document to be used for software development, testing and validation afterwards
6. Handle vendor management for all digital suppliers that support orange Egypt Digital portfolio, ensure design &amp; delivery according to the specs within the digital transformation journey and support the needed roadmap.
7. Support the Vendor Management actions in the technical specs, integration alignments, Contracts validation, negotiations and solution assessment.
8. Responsible for the digital services &amp; channels operations &amp; support, ensure the resolution of critical issues that would impact the Digital products and services like system capacity, tickets resolution, customer complaint handling and SLA reporting.
9. Responsible for assessing emerging trends, technologies and potential partnerships that allow us to deliver innovative experiences that simplify customer experience
10. Lead junior PMs, BAs and SAs to deliver the right High-quality Projects from All aspects of management and Architecture through coaching and mentoring.
11. Manage the production of analytical reports on Digital traffic and trends to identify opportunities of enhancements.
12. Develop a dashboard to reflect ALL KPIs that monitor and analyze trends on all digital based services, platforms and trend of growth/decline on each channel per service.
13. Prepare to executives/board the achievement and performance of the various digital services to report different Performance KPIs on regular basis.
Job specification
Education
B.SC. in communication engineering, computer engineering, computer science or electronics
Experience<div><ul><li>
2 - 4 years experience in telecom field specifically in data broadband products and services</li></ul><ul><li>
knowledge of telecom/Digital environment &amp; protocols</li></ul><ul><li>
Knowledge of project management methods</li></ul><ul><li>
Good general IT background</li></ul></div>
Skills and Abilities<ul><li>
Fluent English and Arabic is a must.
</li><li>Ability to work in a fast-paced, dynamic environment, handling multiple concurrent</li><li>
Very good interpersonal skills &amp; teamwork</li><li>
Good leadership skills</li><li>
Comfortable with pressure and changing business requirements.</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Supervisor, Digital Solutions Services

<div><div>Purpose of the job
<ul><li>At Orange you'll be part of a dynamic team working on designing and implementing complex projects and new to market offers to fulfill customer expectations and company targets.</li><li>
Deciding how to achieve function objectives on short and long terms</li><li>
Work with internal stakeholders and external suppliers to identify opportunities/problems and design the solution to increase efficiency and revenue</li><li>
Measure the success of the launched product and plan its ongoing day to day activations</li><li>
Own new product communication and engagement Plans</li></ul>
Duties and responsibilities
Key Responsibilities:
1. User Experience (UX) Strategy &amp; Execution<ul><li>
Define and continuously improve the mobile app UX roadmap, ensuring intuitive and engaging customer journeys.</li><li>
Work closely with UI/UX designers to create wireframes, prototypes, and user flows that reflect a customer-first approach.</li><li>
Conduct user testing, feedback sessions, and usability studies to validate design decisions.</li><li>
Monitor app usability metrics (e.g., session time, screen flows, task completion rates) and optimize accordingly.</li></ul>
2. Analytics &amp; Insights<ul><li>
Drive a data-informed culture by setting up and monitoring key performance indicators (KPIs) for mobile app usage and engagement.</li><li>
Use analytics tools (e.g., Firebase, Google Analytics) to generate actionable insights.</li><li>
Identify user behavior trends, drop-offs, and pain points to inform product improvements and feature development.</li><li>
Translate insights into product requirements and business recommendations.</li></ul>
3. Customer Value Management (CVM)<ul><li>
Collaborate with CVM teams to segment users and personalize app experiences for different customer groups.</li><li>
Leverage app analytics and customer data to design CVM-led campaigns within the mobile app (e.g., targeted offers, onboarding flows, loyalty features).</li><li>
Align product strategies with CVM objectives to drive retention, upsell, and cross-sell opportunities.</li><li>
Integrate app with CVM platforms for real-time targeting and performance tracking.</li></ul>
4. Product Management &amp; Delivery<ul><li>
Own the mobile app product backlog and prioritize features based on business impact and user value.</li><li>
Lead agile development teams through sprint planning, reviews, and retrospectives.</li><li>
Collaborate with internal stakeholders (IT, Marketing, Customer Service) to align product goals and deliverables.</li><li>
Ensure timely delivery of high-quality app releases with proper testing and QA.</li></ul>
5. Leadership &amp; Collaboration<ul><li>
Mentor and guide junior product managers or UX analysts.</li><li>
Champion digital transformation initiatives and advocate for best-in-class mobile practices.</li><li>
Present findings, product updates, and strategic plans to senior leadership and stakeholders.</li></ul>
Qualifications &amp; Skills:
Education:<ul><li>
Bachelors or masters degree in business, Computer Science, UX Design, Data Science, or related field.</li></ul>
Experience:<ul><li>
58 years of experience in digital/mobile product management, with at least 2 years in a senior or supervisory role.</li><li>
Proven experience in managing end-to-end mobile app lifecycle.</li><li>
Strong background in UX principles, customer journey mapping, and agile product development.</li><li>
Solid understanding of CVM strategies and tools, including segmentation and personalization.</li></ul>
Technical &amp; Analytical Skills:<ul><li>
Proficiency in app analytics tools (e.g., Firebase, Google Analytics, Mixpanel).</li><li>
Familiarity with A/B testing, heatmaps, cohort analysis, and funnel tracking.</li><li>
Experience working with UX/UI tools (e.g., Figma, Sketch, Adobe XD).</li><li>
Understanding of mobile platforms (iOS/Android) and app store optimization (ASO).</li></ul>
Soft Skills:<ul><li>
Excellent communication and stakeholder management skills.</li><li>
Strong problem-solving and decision-making abilities.</li><li>
Strategic thinking with a customer-centric mindset.</li><li>
Ability to lead cross-functional teams in a fast-paced environment.</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Sr Supervisor, Digital Channels Product Owner

Join Orange and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.