Urwah Admin

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 Job Description
 
 
 
 
 About the role
 
 
 
 Orange is seeking a talented and motivated Data Analyst to join our Digital AI Skills Centers in Egypt. The ideal candidate will be responsible for understanding data needs, collecting and formatting data, storing, processing, and analyzing it to extract actionable insights.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Perform advanced data analysis using cutting-edge methods to uncover hidden insights and demonstrate business value.
 </li>
 <li>
 Develop and apply complex statistical models and innovative data visualizations to reveal insights and business value.
 </li>
 <li>
 Present findings in a comprehensible manner and advise management on actionable steps.
 </li>
 <li>
 Create and deliver data-driven products (e.g., automated decision systems, AI-based anomaly detection) and monitor performance through to industrialization
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 About you
 
 
 
 Bachelor's degree in Data Science, Computer Science, Statistics, or a related field.A minimum of 5 years of proven experience as a Data Analyst or in a similar role.Proficiency in data analysis tools and software.Strong analytical and problem-solving skills.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 NA
 
 
 
 Awards
 
</div>

Senior Data Analyst

<div>
 
 About Us
 
 
 
 Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 Job Description
 
 
 
 
 About the role
 
 
 
 
 Mission
 
 
 
 The primary mission of the DevOps Engineer is to streamline and enhance the deployment infrastructure to support the organization&rsquo;s objectives. Key objectives include improving operational efficiency, enhancing service reliability, accelerating the delivery of applications, and fostering a culture of collaboration and innovation across teams.
 
 
 
 Main activities
 
 
 
 Design, implement, and maintain CI/CD pipelines for Mobile Core 4G/5G applications and services.
 
 
 Automate deployment, scaling, and monitoring of network functions in a Kubernetes environment.
 
 
 Collaborate with network, development, and operations teams to ensure seamless integration and high availability of services.
 
 
 Troubleshoot and resolve incidents related to infrastructure, deployments, and service performance.
 
 
 Ensure compliance with security and regulatory requirements in all automation and deployment processes.
 
 
 
 About You
 
 
 
 Within OINIS/ Services , the &ldquo; Mobile Services &rdquo; department is responsible for the architecture, engineering, the construction, deployment and operation of all international mobile services (roaming, messaging, 5G CNaaS ), which are one of the growth drivers for international wholesale. The department's ambition is to drive the software transformation of mobile services as part of the move to 5G.
 
 
 The Mobile Core Network Team oversees the architecture, engineering, deployment, and operation of the Mobile Core Network.
 
 
 
 What We Offer
 
 
 
 
 Key Skills, Knowledge and Abilities
 
 
 
 
 Required Skills
 
 
 
 <ul>
 <li>
 Strong experience with CI/CD tools (e.g. Jenkins, GitLab CI, tobecontinous templates).
 </li>
 <li>
 Proficiency in automation and configuration management tools (e.g., OC, kubectl, k9S, helm, kustomize, fluxcd and argoCD).
 </li>
 <li>
 Hands-on experience with containerization and orchestration as a whole: From OCI creation (dockerfile, kaniko) through deployment (crane, skopeo) to workload usage (docker, podman, kubernetes).
 </li>
 <li>
 Solid understanding of mobile core network architectures (EPC, 5GC, protocols like Diameter, GTP, SCTP).
 </li>
 <li>
 Familiarity with Kubernetes platforms on premise and hosted (OpenShift, Rancher) and advanced features (Services, LoadBalancer, CNI, Multus and Ceph). Virtualization technologies is a plus (KVM, OpenStack).
 </li>
 <li>
 Advanced scripting skills (Python, Bash, Shell, possibly Golang and Git).
 </li>
 <li>
 Good knowledge of IP (routes, rules, iptables, arp, BGP).
 </li>
 <li>
 Experience with monitoring and logging solutions (Prometheus, Grafana, ELK stack).
 </li>
 <li>
 Knowledge of security best practices in DevOps and network environments.
 </li>
 <li>
 Understanding Agile and DevOps methodologies.
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to work autonomously and proactively.
 </li>
 <li>
 Excellent communication skills, both written and verbal, in English (French is a plus).
 </li>
 <li>
 Ability to manage priorities and work under pressure in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

DEVOPS Engineer

<div>
 
 About Us
 
 
 
 Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 Purpose: Manage complex Telco projects, during RFP phases, by providing expertise on connectivity, cost optimization and market trend analysis, supporting Sales to develop business and win deals.
 
 
 
 Main Activities
 
 
 
 <ul>
 <li>
 Act as Sourcing Expert &amp; Project Manager for connectivity
 </li>
 <li>
 Qualify the customer connectivity requirements and context with the stakeholders
 </li>
 <li>
 Define the Sourcing strategy with the Sourcing Buyers through challenging cost-effective solution &amp; access design optimization &amp; to ensure complete, accurate and timely responses for account team.
 </li>
 <li>
 Review, challenge &amp; analyze quotation competitiveness and risk to recommend the optimized solution.
 </li>
 <li>
 During post-sales phase, collect agreed customer requests, qualify design change if any and launch quote refresh &amp; renegotiation where required.
 </li>
 <li>
 Capitalize on knowledge sharing, lessons learned &amp; contribute to bid process improvement
 
 
 </li>
 </ul>
 
 Main Deliverables
 
 
 
 <ul>
 <li>
 Build the Sourcing Scorecard (qualification check list) &amp; the Smart Design (mutual agreement between Sales &amp; Sourcing) following the qualification meeting done with the stakeholders
 </li>
 <li>
 Complete optimized costs through the quotation tools
 </li>
 <li>
 Prepare the Sourcing Deal Input (spend summary &amp; analysis) on time for the deal acceptance &amp; review committees.
 </li>
 <li>
 Lessons learnt for major deal
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 Core skills
 
 
 
 <ul>
 <li>
 Project Management
 </li>
 <li>
 Telco knowledge
 </li>
 <li>
 High level analytical skills
 </li>
 <li>
 Negotiation
 </li>
 <li>
 Proficient in Excel &amp; PowerPoint
 </li>
 <li>
 English fluency
 </li>
 <li>
 French is a plus
 
 
 </li>
 </ul>
 Soft skills
 
 
 <ul>
 <li>
 Customer &amp; result oriented
 </li>
 <li>
 Effective communication and networking skills
 </li>
 <li>
 Assertiveness
 </li>
 <li>
 Team player
 </li>
 <li>
 Ability to multi-task, prioritize &amp; perform under pressure
 </li>
 <li>
 Proactive &amp; agile
 </li>
 <li>
 Critical thinking &amp; problems solving ability
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
 </li>
 <li>
 Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
 </li>
 <li>
 Professional development: training programs and upskilling/re-skilling opportunities
 </li>
 <li>
 Career growth: Internal growth and mobility opportunities within Orange
 </li>
 <li>
 Caring and daring culture: health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events
 </li>
 <li>
 Reward programs: Employee Referral Program, Change Maker Awards
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Telco bid manager - Sourcing

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 Provide comprehensive support to IBO Customers via the Service Excellence Process, including handling customer inquiries, incident and change management, troubleshooting, and resolution
 </li>
 <li>
 Manage both proactive and reactive incidents, ensuring consistent and high-quality service delivery to customers
 </li>
 <li>
 Serve as the primary point of contact for customers, delivering professional assistance and support
 </li>
 <li>
 Accurately log all incidents and inquiries promptly and efficiently
 </li>
 <li>
 Diagnose fault-related cases using software diagnostics and other relevant tools, aiming for proactive resolution
 </li>
 <li>
 Keep customers updated on the status of their inquiries and incidents, escalating internally when necessary to meet performance objectives
 </li>
 <li>
 Collaborate with internal departments and vendors to expedite fault resolution within defined SLAs
 </li>
 <li>
 Independently resolve most incidents across all services, taking ownership of incident management from creation to resolution
 </li>
 <li>
 Document all troubleshooting and incident management activities systematically using ticketing systems
 </li>
 <li>
 Ensure timely resolution of incidents by escalating to appropriate experts and management as needed
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 
 About you
 
 
 
 <ul>
 <li>
 Excellent interpersonal and communication skills to effectively engage with clients and internal teams
 </li>
 <li>
 Ability to comprehend complex customer infrastructure and a strong understanding of services offered by Orange Business
 </li>
 <li>
 Exceptional customer service skills to address client needs and ensure satisfaction
 </li>
 <li>
 Proficient problem-solving abilities to identify and resolve issues promptly
 </li>
 <li>
 Capability to perform effectively under pressure and manage challenging situations
 </li>
 <li>
 Strong multitasking skills to handle multiple tasks concurrently
 </li>
 <li>
 Fluency in English to communicate proficiently with diverse stakeholders
 
 
 </li>
 </ul>
 
 Preferred Skills:
 
 
 
 <ul>
 <li>
 CCNA certification is a plus, demonstrating a foundational understanding of networking principles and technologies
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Technical Support Engineer

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 
 
 Job Purpose
 
 
 
 Technical Design Architect Responsible for the technical leadership of cloud-based solutions within the organization. his main mission is to design, develop, and implement robust, scalable, and secure cloud architectures that align with business objectives.
 
 
 
 Pre-Sales Support
 
 
 
 
 <ul>
 <li>
 Qualifies the technical and operational need in coordination with the Pre-Sales Solution Architect
 </li>
 <li>
 Design a solution that provide high value and meet the customer's requirements
 </li>
 <li>
 Designs technical solutions, drawing on expert teams, to meet complex needs
 </li>
 <li>
 Validates the technical proposal and the estimate made by the pre-sales department for standard building blocks
 </li>
 <li>
 Participates in technical committees (Solution Review, SVC, etc.)
 
 
 </li>
 </ul>
 
 
 Build phase
 
 
 
 
 <ul>
 <li>
 Provides the technical leadership of the solution for the duration of the contract.
 </li>
 <li>
 accountable for all design aspects and solution implementation
 </li>
 <li>
 leads the technical governance of the solution and advises on emerging technologies
 </li>
 <li>
 Carries out a regulatory watch.
 </li>
 <li>
 Recommends the rules and good practices to follow, informs about the regulations in force, guarantees their dissemination and sharing and alert on their non-compliance.
 
 
 </li>
 </ul>
 
 
 Solution Design
 
 
 
 
 <ul>
 <li>
 Consider the different solutions blocks of the catalog to meet the functional and technical needs of the customer.
 </li>
 <li>
 Accountable for the correct operation of the solution with regard to customer requirements.
 </li>
 <li>
 Coordinates the contributions of experts and engineering teams to ensure the overall technical coherence and quality of the project.
 </li>
 <li>
 Validates the technical requirements and integration of the customer environment into the solution.
 </li>
 <li>
 Accountable for producing the technical documentation of the platform and keeping it updated. As such, he is accountable for the provision of High Level Design (HLD) and ensures the overall consistency of LLDs.
 </li>
 <li>
 Participates in risk management as part of the project.
 </li>
 <li>
 Coordinates with the Project Manager in advancing the overall project schedule
 </li>
 <li>
 Acts as technical advisor for cost optimization and identification of required skills.
 </li>
 <li>
 Guarantees updating as part of non-standard changes to existing platforms.
 
 
 </li>
 </ul>
 
 
 Handover Build - Run phase
 
 
 
 
 <ul>
 <li>
 Participates to the handover reviews
 </li>
 <li>
 Guarantees that the Service Delivery Manager has all the technical elements to exploit the architecture/the service.
 
 
 </li>
 </ul>
 
 
 Run phase
 
 
 
 
 <ul>
 <li>
 Involved in standard &amp; non-standard changes on the platform
 
 
 </li>
 </ul>
 
 
 Key Result Areas
 
 
 
 
 <ul>
 <li>
 Effective customer satisfaction by delivery of Cloud projects with right quality and on time.
 </li>
 <li>
 Accurate and seamless BOM validation for infrastructure build hardware procurement.
 </li>
 <li>
 Efficiently project milestones completion with quality and without major issues or escalation by project team.
 </li>
 <li>
 More effective Processes, Tools, documentation improvement.
 </li>
 <li>
 Increased quality in project deliverables due to regular meetings to discuss technology standards to be used in complex customer projects and potential solutions standards for specific technologies.
 </li>
 <li>
 Complete track record of all Design/Build issues and respective solutions.
 </li>
 <li>
 Participates in effective project team stakeholder communication.
 </li>
 <li>
 Increased Operation team satisfaction due to transfer of build projects knowledge to Ops team.
 </li>
 <li>
 More effective and detailed infrastructure handover documents for effective customer support by Operation team.
 </li>
 <li>
 Optimizes the costs and contributes to the P&amp;L.
 </li>
 <li>
 Ensures that the design documentation is available, kept up to date and periodically review with Operations teams. participates to the risk management with Operations teams (particularly on Large Business
 
 
 </li>
 </ul>
 
 Desired Skills/knowledge
 
 
 
 
 About you
 
 
 
 <ul>
 <li>
 Extensive IT consulting skills and ability to drive business: ability to independently write consulting proposals and contribute to global responses
 </li>
 <li>
 Possess both broad and deep technology knowledge and the ability to architect a solution by mapping a customer&rsquo;s business problem to an end-to-end technology solution
 </li>
 <li>
 Experience in the design and build of new converged infrastructure architecture like VMware VBlock or NetApp FlexPod
 </li>
 <li>
 Strong and Thorough understanding of backup, Disaster Recovery components and procedures
 </li>
 <li>
 Demonstrated knowledge of advanced networking protocols and advanced network administration principles.
 </li>
 <li>
 Ability to work in cross-functional teams: operations, engineering, Pre-sales.
 </li>
 <li>
 Excellent written and verbal communication skills with the ability to translate complex IT language into &ldquo;common&rdquo; language for customers
 </li>
 <li>
 Field knowledge of storage and server hardware
 </li>
 <li>
 Hands on experience in virtualization and knowledge of cloud automation software (Red Hat Enterprise Virtualization ,VMware vSphere suite, or equivalent a +).
 </li>
 <li>
 Solid experience of VMware vCloud director architecture, services, design and implementation
 </li>
 <li>
 Experience on Data Replication, Data protection and backup technologies
 </li>
 <li>
 Understanding of ITIL concepts, in particular for Help Desk, Incident, and Problem Management and Datacenter/Server Operational Components (Monitoring, Management, etc.)
 </li>
 <li>
 Fluent in English including writing and presentation skills
 
 
 </li>
 </ul>
 
 
 Relevant Experience
 
 
 
 
 <ul>
 <li>
 Minimum of 10 years related work experience in customer facing organizations within the telecom or IT industry.
 
 
 </li>
 </ul>
 
 
 Certifications
 
 
 
 
 <ul>
 <li>
 BSc of Computer - Information Technology &amp; Telecommunication related with 10+ years&rsquo; experience.
 </li>
 <li>
 Azure, AWS, or GCP Solution Architect with at least one relevant certification
 </li>
 <li>
 VMware certification DC &amp; Cloud (VCP)
 </li>
 <li>
 Microsoft certification (MCSE or MCITP)
 </li>
 <li>
 TOGAF
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Lead Design Architect

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 The Senior CX Consultant has the responsibility of shaping the end to end customer journey, understanding the business and technical challenges and create the technical strategy and architecture. He/she is supporting the sales and pre-sales teams to define relevant solutions aligned with customer business and technical requirements. He/she has an end-to-end expert understanding of Customer experience tools and eco-System and can consult customers on picking up the right tools and architecture for their business requirements. The CX consultant has good understanding of business and technical domains and can be the bridge between them.
 
 
 The Senior Consultant builds a trusted relationship with the relevant customer peers in his domain. He/she is taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required.
 
 
 
 Job Duties
 
 
 
 <ul>
 <li>
 Engage with key CX stakeholders of the customer and consult/guide them to next generation CX journey.
 </li>
 <li>
 Identify the use cases and the integration strategies of Bots, AI tools, Sentiment or Voice Analytics as well as the CRMs.
 </li>
 <li>
 Become client trusted advisor and contribute to customer Digital Transformation.
 </li>
 <li>
 Develop CX roadmap and technical mappings for the next gen Customer Experience.
 </li>
 <li>
 Recognize and assess client key business drivers and challenges.
 </li>
 <li>
 Articulate service strategy (refine, refresh, change, optimize, &hellip;) in the relevant digital domain.
 </li>
 <li>
 Engage and partner with customers to jointly develop the architecture matching requirements and constraints.
 </li>
 <li>
 Produce customized architecture standards.
 </li>
 <li>
 Produce complex design documents.
 </li>
 <li>
 Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, &hellip;).
 
 
 </li>
 </ul>
 
 About You
 
 
 
 Very strong technical knowledge and/or experience in Customer Experience and the IT Eco-System.
 
 
 
 Contact Center And CX Related Services
 
 
 
 <ul>
 <li>
 Expert level knowledge and hands on experience of in one or multiple of the following Contact Center solutions, TalkDesk, Genesys, NiceIn Contact.
 </li>
 <li>
 Expert level knowledge and hands on experience in one or multiple of the following:
 </li>
 <ul>
 <li>
 VoiceBot and VoiceAnalytics (e.g. Nuance, Nexidia etc&hellip;)
 </li>
 <li>
 Sentiment Analytics
 </li>
 <li>
 Predictive Engagement
 </li>
 <li>
 AI/Bots (Google, Amazon, KorAI)
 </li>
 </ul>
 <li>
 Hands on experience with integration of CRM tools such as SAP, Sales Force, MS Dynamics.
 </li>
 <li>
 Experience with Workforce Management and related tools.
 </li>
 <li>
 Contact center organization and operation to be able to understand customer needs and translate them into a high level design
 </li>
 <li>
 Good understanding of the RPA,AI solutions
 
 </li>
 </ul>
 
 Other Skills And Experience
 
 
 
 <ul>
 <li>
 Effective customer senior management communication.
 </li>
 <li>
 Ability to handle complex situations (internal and customer facing).
 </li>
 <li>
 Expert level in the integration and implementation of at least one specific digital domain (to be listed according to requirements)
 </li>
 <li>
 Advanced level in one or more digital domain(s).
 </li>
 <li>
 Strong technical skills around telecommunications/IT solutions and services in general / university degree in Communications systems/or Computer Science or equivalent.
 </li>
 <li>
 Minimum of 10 years related work experience in customer facing organizations within the ICT and CX industry (channels, local representations working directly with customer IT management).
 </li>
 <li>
 Proven track record in driving and positioning security technical strategy to customers&rsquo; needs at senior IT/CxO level.
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Understand market trends, technical and business issues associated with the CX/CC industry.
 </li>
 <li>
 Must have consultancy and service delivery experience in the CX industry.
 </li>
 <li>
 Program and/or project management skills are a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

CX Consultant

<div>
 
 About Us
 
 
 
 Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 The Purpose
 
 
 
 
 About the role
 
 
 
 Supports the Telecom Sourcing activity by managing and analyzing access quotations selecting the best supplier within the Lead Time to Quote/Lead Time to Order for deals supported by Sourcing.
 
 
 
 Main Activities
 
 
 
 <ul>
 <li>
 Supports Sales by managing the complete quotation process with global carriers to provide timely, optimal quotes.
 </li>
 <li>
 Processes manual quotes for access within the set KPIs. Analyze the reasons for delay and work towards the improvements with the Telco Buyers and PMO.
 </li>
 <li>
 Manages carrier relations, analyses observed costs in order to enhance market knowledge, and prepares negotiations with suppliers
 </li>
 <li>
 Support buyers in cost monitoring related to the gap between pre-sales / post-sales (TCO Variance)
 </li>
 <li>
 Manages Escalation with Carriers, along with Telco Buyers
 </li>
 <li>
 Supports Telco Buyers with quotation tools issues, Invoices, Contracts, etc. and contributes to tool enhancement projects
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 About you
 
 
 
 <ul>
 <li>
 Project management skills
 </li>
 <li>
 Experience in a telecom procurement environment or similar experience
 </li>
 <li>
 Strong negotiation and communication skills
 </li>
 <li>
 Knowledge of telecom technologies and market trends
 </li>
 <li>
 Analytical and problem-solving abilities
 </li>
 <li>
 Fluent in English both Spoken and Written
 
 
 </li>
 </ul>
 
 Additional Skills (Good To Have)
 
 
 
 <ul>
 <li>
 Industry certifications (CCNA, PMI, CSM...)
 </li>
 <li>
 Previous experience in a similar role
 </li>
 <li>
 Russian/French/Spanish/German Languages
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
 </li>
 <li>
 Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
 </li>
 <li>
 Professional development: training programs and upskilling/re-skilling opportunities
 </li>
 <li>
 Career growth: Internal growth and mobility opportunities within Orange
 </li>
 <li>
 Caring and daring culture: health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events
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 Reward programs: Employee Referral Program, Change Maker Awards
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
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Buyer - Telecom Sourcing Factory

Join Orange Business and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.