Urwah Admin

Orange Business

<div>
 
 About the Role
 
 
 The Customer Operation Director is a strategic leadership role responsible for elevating customer operations, ensuring service excellence, and cultivating a high-performance, customer-centric team culture. This role demands visionary leadership, cross-functional collaboration, and operational expertise to deliver seamless customer experiences and drive continuous improvement.
 
 
 Job Purpose
 
 
 As the local leader within MSC India, you will spearhead the customer operations team&mdash;including operations, project managers, and consultants&mdash;to deliver exceptional service quality and operational excellence. Your responsibilities include managing governance frameworks, fostering a collaborative team environment, and acting as the primary liaison for local stakeholders. You will oversee ITIL processes such as Incident, Problem, Change, and Release Management, ensuring effective stakeholder engagement and crisis management. Building strong relationships with global teams and driving customer satisfaction will be central to your success.
 
 
 Key Responsibilities
 
 
 &bull; Team Leadership &amp; Inspiration: Lead, motivate, and unify the local team, fostering a collaborative "one team" culture. Act as the primary point of contact, instilling confidence and engagement.
 
 
 &bull; Cross-Functional Collaboration: Partner with other departments to enhance service quality and customer satisfaction.
 
 
 &bull; Governance &amp; Operational Frameworks: Establish and maintain clear governance structures, roles, and responsibilities, ensuring continuous process improvement.
 
 
 &bull; Customer-Centric Approach: Embed a customer-first mindset across all activities.
 
 
 &bull; Talent Development: Drive team coaching, leadership development, and succession planning to build a trusted, high-performing team.
 
 
 &bull; Effective Communication: Maintain transparent, proactive communication within the team and with stakeholders.
 
 
 &bull; Operational Excellence: Ensure timely delivery of all commitments, uphold high standards, and promote organizational capabilities.
 
 
 &bull; Change Management &amp; Resilience: Lead through change, adapt to evolving customer needs, and manage challenges effectively.
 
 
 &bull; Continuous Improvement: Foster a culture of innovation, process optimization, and best practices.
 
 
 &bull; Service Ecosystem Collaboration: Work closely with operations and other functions to deliver a seamless customer experience.
 
 
 &bull; Availability &amp; Flexibility: Support European office hours with minimal breaks to ensure consistent coverage.
 
 
 &bull; Mandate &amp; Accountability: Operate with clear mandates, proactively leading to achieve operational success.
 
 
 Stakeholder Engagement
 
 
 &bull; Internal: Operations, Project Management, Customer Service, HR, Global &amp; Regional Teams, Sales, Business Units, Finance
 
 
 &bull; External: Customers, Partners, Vendors
 
 
 
 
 About you
 
 
 Job Dimensions
 
 
 &bull; Deep expertise in customer operations and service delivery
 
 
 &bull; Strategic consultancy and operational guidance
 
 
 &bull; Proactive leadership with a focus on continuous improvement
 
 
 &bull; High-level presentation and communication skills
 
 
 &bull; Experience managing diverse, remote teams
 
 
 
 
 
 Candidate Profile
 
 
 &bull; Proven leadership and team-building skills
 
 
 &bull; Strong organizational and governance capabilities
 
 
 &bull; Customer-centric mindset with a focus on service quality
 
 
 &bull; Excellent communication, negotiation, and interpersonal skills
 
 
 &bull; Experience managing cross-functional teams and stakeholder relationships
 
 
 &bull; Adaptability and resilience in dynamic environments
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 &bull; Bachelor&rsquo;s degree in Engineering, Business Management, or related fields; advanced leadership certifications are a plus
 
 
 &bull; 10-15 years of experience in customer-facing roles within IT and communications sectors, with a proven track record in customer operations and service management
 
 
 &bull; Demonstrated leadership in managing remote and culturally diverse teams
 
 
 &bull; Technical expertise in network and cybersecurity technologies (Cisco, Fortinet)
 
 
 &bull; In-depth knowledge of ITIL frameworks (Incident, Problem, Change, Release Management)
 
 
 &bull; Experience managing global customer operations across multiple time zones, including European hours
 
 
 &bull; Project management certifications (PMP, Prince2) preferred
 
 
 &bull; Strong analytical, problem-solving, and decision-making skills
 
 
 &bull; Exceptional communication, negotiation, and relationship-building abilities
 
 
 &bull; Resilience and agility in crisis and major incident management
 
 
 
 
 What we offer
 
 
 
 
 1. Domestic &amp; International travel may be required at short notice
 
 
 2. Working on customer premises at times may also be required
 
</div>

Customer Operations Director

<div>
 
 
 🚨 We&rsquo;re Hiring L3 support Engineers in Cairo! 🚨
 
 
 
 Do you have deep expertise in infrastructure or security operations and love solving complex challenges? This is your chance to join a high-impact team supporting a major client in the Energy sector.
 
 
 📍 Location: Cairo
 
 
 👨 💻 Team Model: Dedicated support for a single enterprise customer
 
 
 
 
 
 
 💼 What You&rsquo;ll Be Doing:
 
 
 
 
 
 <ul>
 <li>
 Tackle high-level incidents and complex change requests
 </li>
 <li>
 Guide and mentor L2 engineers
 </li>
 <li>
 Optimize performance and ensure infrastructure stability
 </li>
 <li>
 Own and evolve our technical documentation and SOPs
 </li>
 <li>
 Drive continuous improvement and cross-team collaboration
 </li>
 <li>
 Participate in new project deployments
 </li>
 </ul>
 
 
 
 
 
 ✅ What We&rsquo;re Looking For:
 
 
 
 
 
 <ul>
 <li>
 4&ndash;6 years in security ops or infra support
 </li>
 <li>
 Bachelor's or Master's in Cybersecurity, Network Engineering, Information Technology or similar
 </li>
 <li>
 Strong troubleshooting, communication &amp; leadership skills
 </li>
 <li>
 🛠️ Tech You&rsquo;ll Work With:
 </li>
 <li>
 Microsoft Defender, WSUS, Print Services (MCSA)
 </li>
 <li>
 Very good understanding and hands on with EDR and XDR
 </li>
 <li>
 Expert level on Cybereason, Trellix, Wallix, Zscaler, F5
 </li>
 <li>
 Windows &amp; Linux Admin
 </li>
 <li>
 Syncovery, Silvershield, SIOTH (Secure data transfer /backup/orchestration)
 </li>
 <li>
 Infoblox NTP and Secure Email Postfix
 </li>
 <li>
 Qlikview for reporting.
 </li>
 </ul>
 
 
 
 
 
 🌐 Languages:
 
 
 
 
 
 <ul>
 <li>
 English (required) &ndash; B2+
 </li>
 <li>
 French (preferred) &ndash; B2+
 </li>
 </ul>
 
 
 
 
 
 🕒 Working Hours:
 
 
 
 
 
 <ul>
 <li>
 8 AM &ndash; 7 PM, aligned with French &amp; Belgian business days
 </li>
 <li>
 On-call support for high-priority incidents (GOLD services)
 </li>
 </ul>
 
 
 
 
 
 hashtag#Hiring
 
 
 hashtag#Orange
 
 Cyberdefense
 
 hashtag#Egypt
 
 
 
 
 
 
 Send your resume to my email (
 
 mohamedkhaled@outlook.com
 
 ) with subject "L3 support engineer"
 
</div>

L3 Security Operation Engineer

<div>
 
 Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 
 
 
 
 About the role
 
 
 
 
 Bring new business by establishing direct contact with the customers, have strong existing relationships with large scale accounts (across different functions), driving growth in orders and revenue. Enhance and maintain customer satisfaction by developing strategic relationships to align solutions to customer's Business and IT initiatives and needs; develop and manage the professionalism, best practices, and deliverables for each member of the extended account team, in order to distinguish Orange from other service providers.
 
 
 
 
 
 
 
 Main Responsibilities:
 
 
 
 <ul>
 <li>
 Generate new pipeline, and new business (orders and revenues) by engaging with customers at various levels (operational, management, and Executive level) to drive growth in Orange services/solutions by creating value and bringing innovation to a customer&rsquo;s business. Map the market through an understanding of market trends and dynamics. Develop account strategy for various accounts, while considering the customer's competitive landscape. Develop customer information repository with details on IT spends, current service providers, renewals, pain points, mapping with respective Orange solutions, etc, for all customers in the Target Market List.
 </li>
 <li>
 Leverage existing relationships with relevant ecosystem partners to expand the customer engagement model and create opportunities where Orange can engage a third party to provide a unique business value to the customer.
 </li>
 <li>
 Develop opportunities in the designated Target Market by identifying new sales opportunities, through contacting prospects and customers, through a combination of warm calling, premise visits, networking, lead generation, proposal submissions, and customer appointments.
 </li>
 <li>
 Engage with current and potential customers at multiple levels to understand their overall strategy and key business drivers; develop a roadmap with the customer that facilitates closure of Orange contracts (network services, solution sets, IS procurement, value-added surround services).
 </li>
 <li>
 Proven track record in selling cloud, integration projects and managed services.
 </li>
 </ul>
 
 
 
 
 
 
 About you
 
 
 
 <ul>
 <li>
 Proven record with strong, reliable contacts and relationships with customers in large enterprises
 </li>
 <li>
 Proven track record in sales of quota achievement
 </li>
 <li>
 Sales hunter mentality to prospect, qualify and close new business
 </li>
 <li>
 Strong understanding of the market and technology vendor landscape in Digital infrastructure, Security, Managed Service and Digital Experience.
 </li>
 <li>
 Engage and partner with customers and internal staff as required.
 </li>
 <li>
 Work in a virtual team environment.
 </li>
 <li>
 Identify and qualify revenue-generating opportunities
 </li>
 <li>
 Draw upon experience and relationships to gain access to new accounts.
 </li>
 <li>
 Degree in Business, Finance or other relevant field (or equivalent)
 </li>
 <li>
 Master of Business Administration or other graduate-level degree
 </li>
 <li>
 Membership in related professional organizations
 </li>
 <li>
 Certifications/accreditation in relevant areas
 </li>
 <li>
 5+ years experience in consultative selling to, and relationship management of, large multi-national corporations.
 </li>
 <li>
 Experience in creating solutions for customers based on their business and IT initiatives rather than on an individual company&rsquo;s product offering.
 </li>
 <li>
 Experience selling to, and management of, customers with managed services in the areas of Cloud, Network, Data Center transformation projects,Security, and Application Performance Optimization
 </li>
 </ul>
 
 
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 
 Global opportunities:
 
 Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
 </li>
 <li>
 
 Flexible work environment:
 
 Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
 </li>
 <li>
 
 Professional development:
 
 training programs and upskilling/re-skilling opportunities
 </li>
 <li>
 
 Career growth:
 
 Internal growth and mobility opportunities within Orange
 </li>
 <li>
 
 Caring and daring culture:
 
 health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events
 </li>
 <li>
 
 Reward programs:
 
 Employee Referral Program, Change Maker Awards
 </li>
 </ul>
 
 
 
 
 Orange Business is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.
 
</div>

Business Development Executive

Join Orange Business and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Orange Business

ABOUT_COMPANY

Customer Operations Director

L3 Security Operation Engineer

Business Development Executive