Qureos Mentor

Orascom Development Egypt

<div>
 
 The Technical Client Relations Director plays a leading role in managing the full lifecycle of customer-facing technical services&mdash;from property handover to post-delivery modifications, enhancement solutions, and Defect Liability Period (DLP) support. The role ensures client needs are met at every stage, bridging expectations with delivery and providing a smooth, high-quality experience that takes the property from construction to comfortable living.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Property Handover Management
 
 
 <ul>
 <li>
 Oversee and manage the complete technical and operational scope of
 
 property handover
 
 across all projects.
 </li>
 <li>
 Ensure readiness of units and zones in coordination with QC, Project Management, and operations teams.
 </li>
 <li>
 Develop and enforce standardized handover protocols, documentation, and orientation processes.
 </li>
 </ul>
 
 
 2. Post-Delivery Modifications and Technical Queries
 
 
 <ul>
 <li>
 Lead all
 
 post-handover property services
 
 , including structural and architectural modifications requested by clients.
 </li>
 <li>
 Supervise the end-to-end
 
 modification management process
 
 , from request intake to feasibility review, approvals, execution, and close-out.
 </li>
 <li>
 Manage a design and technical advisory unit that delivers
 
 tailored design solutions
 
 and accommodates
 
 special life requirements
 
 (e.g., accessibility, extended family needs, premium upgrades).
 </li>
 <li>
 Establish and manage Orascom&rsquo;s official
 
 post-delivery design &amp; build add-ons platform
 
 , including scoping, pricing, execution, and client satisfaction.
 </li>
 <li>
 Define standard and bespoke packages aligned with brand identity and construction integrity.
 </li>
 <li>
 Ensure regulatory compliance, safety standards, and integration with community guidelines.
 </li>
 </ul>
 
 
 3. Post Delivery Revenue Streams
 
 
 <ul>
 <li>
 Drive
 
 post-delivery revenue streams
 
 through design services, material upgrades, and add-on solutions.
 </li>
 <li>
 Design service pricing models and promotional campaigns.
 </li>
 <li>
 Monitor client behavior trends and life needs to introduce relevant and profitable service offerings.
 </li>
 </ul>
 
 
 5. DLP (Defect Liability Period) Management
 
 
 <ul>
 <li>
 Own the
 
 DLP technical business cycle
 
 , from strategy and budgeting to implementation.
 </li>
 <li>
 Define and oversee the design and execution of
 
 DLP response plans
 
 , ensuring timely rectification, minimal disruption, and technical quality.
 </li>
 <li>
 Ensure integration with customer support systems and track KPIs on responsiveness, recurrence, and customer satisfaction.
 </li>
 <li>
 Cross functional collaboration by working closely with Construction, Facilities Management, Legal, and Customer Care to ensure alignment and seamless service across all phases.
 </li>
 <li>
 Monitor technical quality and project theme, contract adherence, and customer satisfaction across all touchpoints.
 </li>
 <li>
 Develop dashboards, SLA tracking tools, and performance review frameworks.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Architecture, Engineering, or Construction Management; MBA is a plus
 </li>
 <li>
 10+ years in real estate, client technical service, or project delivery
 </li>
 <li>
 Proven experience in customer-facing construction or design operations
 </li>
 <li>
 Strong technical knowledge paired with customer-centric thinking
 </li>
 </ul>
</div>

Technical Client Relations Director

<div>
 
 El Gouna&rsquo;s Operations Department is seeking a highly organized and detail-oriented Operations Planning Manager to drive the planning, monitoring, and reporting of projects across multiple operational functions. This role combines strong project management with a commitment to sustainability, ensuring that planning efforts contribute directly to the long-term resilience and sustainability of El Gouna as a thriving town and community.
 
 
 What You&rsquo;ll Do
 
 
 &bull; Develop clear project plans and Work Breakdown Structures (WBS) for major initiatives.
 
 
 &bull; Translate goals into measurable Objectives &amp; Key Results (OKRs) for teams and individuals.
 
 
 &bull; Build dashboards and reporting tools that track progress, risks, and performance.
 
 
 &bull; Coordinate across diverse operational functions to ensure smooth execution of projects.
 
 
 &bull; Keep documentation and reports organized, transparent, and accessible.
 
 
 &bull; Support El Gouna&rsquo;s commitment to sustainability by integrating long-term value into planning.
 
 
 What We&rsquo;re Looking For
 
 
 &bull; Strong background in project management (WBS, OKRs, dashboards, reporting).
 
 
 &bull; Proficiency with Digital productivity tools (CoPilot, Power BI and MS Projects a plus).
 
 
 &bull; Experience coordinating across multiple teams or departments.
 
 
 &bull; Excellent organizational and follow-up skills.
 
 
 &bull; Bachelor&rsquo;s degree in Business, Engineering, Project Management, or a related field.
 
 
 &bull; Certification or postgraduate qualifications in project management, sustainability, or other relevant fields are a plus.
 
</div>

Operations Planning Manager - El Gouna

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Developing and implementing procurement strategies and policies to optimize procurement processes and achieve cost savings.
 </li>
 <li>
 Support the end-to-end procurement process, including supplier identification, evaluation, negotiation, and contracting.
 </li>
 <li>
 Collaborate with internal stakeholders to understand their procurement requirements, provide guidance on procurement best practices, and ensure alignment with organizational goals.
 </li>
 <li>
 Conduct market research and analysis to identify potential suppliers, evaluate their capabilities, and maintain a supplier database.
 </li>
 <li>
 Assist in negotiating and finalizing contracts with suppliers, ensuring favorable terms, pricing, and service levels.
 </li>
 <li>
 Monitor supplier performance, conduct supplier evaluations, and implement improvement initiatives to optimize supplier relationships and mitigate risks.
 </li>
 <li>
 Assist in analyzing procurement data, tracking key performance indicators (KPIs), and preparing reports for management review.
 </li>
 <li>
 Stay updated on industry trends, market conditions, and regulatory changes that may impact procurement processes, and recommend adjustments to sourcing strategies as needed.
 </li>
 <li>
 Maintain accurate procurement records, including contracts, purchase orders, and supplier information, ensuring compliance with internal policies and procedures.
 </li>
 <li>
 Collaborate with cross-functional teams, such as finance, legal, and operations, to ensure smooth coordination and alignment in procurement activities.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, supply chain management, or a related field. Relevant certifications or a master's degree is a plus.
 </li>
 <li>
 Proven 2-4 years of experience in procurement or supply chain management.
 </li>
 <li>
 Solid understanding of procurement principles, best practices, and procedures.
 </li>
 <li>
 Familiarity with sourcing strategies, supplier evaluation, and contract negotiation techniques.
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal stakeholders and external suppliers.
 </li>
 <li>
 Proficiency in using procurement software and systems for data analysis and reporting.
 </li>
 <li>
 Detail-oriented with strong organizational skills and the ability to manage multiple tasks and priorities effectively.
 </li>
 <li>
 Strong negotiation and influencing skills, with the ability to build and maintain positive supplier relationships.
 </li>
 <li>
 Knowledge of relevant industry regulations and compliance standards is desirable.
 </li>
 </ul>
</div>

Senior Procurement Specialist

Join Orascom Development Egypt and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Orascom Development Egypt

ABOUT_COMPANY

Technical Client Relations Director

Operations Planning Manager - El Gouna

Senior Procurement Specialist