Qureos Mentor

Orascom Hotels Management

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 Register guests and assign rooms. Accommodating special requests whenever possible.
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 Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
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 Understands room status, room status tracking, room locations, types of available rooms, and room rates.
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 Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
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 Preparing room keys for arrivals, files registration cards, and room charges.
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 Knows how to use front office equipment.
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 Processes guests check out.
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 Uses proper telephone etiquette and message-handling procedures.
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 Reads and initials the logbook. Is aware of daily activities and meetings taking place in the hotel.
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 Coordinates guest room maintenance work with the engineering and maintenance division.
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 Report any unusual occurrences or requests to the manager.
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 Maintains the cleanliness and neatness of the front desk area and knows all safety and emergency procedures.
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 Performs related duties and special projects as assigned.
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 The working hours are in accordance with the established roster.
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 Assigned uniform, including proper name tag.
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Receptionist

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 PERSONNEL/ADMINISTRATION
 
 
 
 
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 Shift Planning: works out the shift plan for his/her area, including days off and vacation planning. Is responsible for sufficient staffing at all times. Is controls the working time of all staff in coordination with the Personnel department.
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 Training: Responsibility for the introduction of all new staff and working out of the relevant Introduction Program.
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 Uniforms: He/she is responsible for the neat and clean appearance of his/her staff. Monitors his/her staff for correct uniforms.
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 Appraisal / Qualification: He/she qualifies all staff regularly to give them feedback on their performance
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 RECEPTION
 
 
 
 
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 The FO Manager is responsible for a smooth and correct administrative operation.
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 Repeat Guest Data Base: He/she is personally responsible for a correct and updated database within the FIDELIO system, for address material for foreigners as well as locals and residents, according to the selection standards of the Hotel.
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 Guest Receiving: He/she is responsible for the correct welcoming of all guests. He/she monitors check-in, also for groups, and gives total attention and dedication to customers.
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 Taking care of customers: The Front Office takes care of &ldquo;Concierge&rdquo; service as well. The FOM is concerned about offering a wide information scale.
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 Together with the Guest Relation Officer and cashier he/she supervises the organization and sales of all sorts of guest activities and the correct handling and charging.
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 He/she is concerned with taking special care of any kind of VIP treatment according to internal regulations and standards.
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 To effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Coordinates proper actions with other departments, informs General Manager re. serious matters
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 Messages: He/she monitors and assures proper and fast handling of any kind of messages for hotel guests.
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 OPERATOR
 
 
 
 
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 He/she is responsible for smooth and professional operation of the telephone department.
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 Makes sure all defined standard procedures are applied by all operators.
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 Makes sure of quick and professional connecting, especially for incoming long-distance calls.
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 PORTER/BELL CAPTAIN/DOOR BOYS
 
 
 
 
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 He/she coordinates their working schedule and makes sure they are updated with needed information regularly.
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 GENERAL / MISCELLANEOUS
 
 
 
 
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 Coordination and information with Housekeeping, Engineering, and Guest Relations.
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 Ensures all staff is thoroughly familiar with the Hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency that may occur.
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 Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Front Office department in conjunction with the Personnel &amp; Training Manager.
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 Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.
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 Maintains a monthly overview of the vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to HR. Manager.
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 He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
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 Assumes responsibility of Duty Manager when scheduled to do so.
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 Other duties as assigned.
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 Comply to all work-related instructions as it may arise.
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</div>

Front Office Manager

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 job description:
 
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 To maintain on day-to-day basis the standards and policies of the hotel
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 Controls permanently: quality levels of service, Guest satisfaction, cleanliness
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 Makes sure offers and calculations are done properly and billing is done accordingly
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 Makes sure discounts and complimentary are administered and approved according to the internal policy
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 Maintain appearance standards up to established criteria.
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 Controls and analyses on ongoing basis quality levels of service
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 Is in contact with guests to ensures guest satisfaction in terms of quality and service, reports any complaints to the Restaurant Manager &amp; Acting F&amp;B Manager
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 Assists in preparation VIP events
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 Greets guests upon arrival to the restaurant
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 Assists guests with leaving restaurant
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 Checks table settings
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 Close coordination between service and kitchen
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 Keeps record of restaurants occupancy
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 Prepares all reports requested by F&amp;B office
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 Maintains a high standard of cleanliness and hygiene in the outlet including floors, walls, tables, chairs, d&eacute;cor, condiment containers, menu cards
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 Ensures all staff is thoroughly familiar with hotel&rsquo;s emergency procedures and, in a state of preparedness for any emergency, which may occur
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 Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the outlets in conjunction with Restaurant Manager, F&amp;B Manager, Personnel &amp; Training Manager.
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 He/she is familiar with all related company documentation and especially with the relevant Operation Standards Manual for his/her field of responsibility
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 Ensures that employees under his supervision:
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 Provide guests with professional service, courteous and efficient
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 Respond to guest requests promptly
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 Are well groomed, uniform neat and tidy
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 Knowledgeable about hotel services, facilities and local area
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 Acknowledge guest promptly and courteously upon arrival at the restaurant
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 Make sure that tables and chairs are cleaned and fully set before a guest is seated at the table
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 Seat guest promptly with an offer of smoking or non smoking preference
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 Acknowledge guest promptly after being seated
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 Offer guestappropriate beverage upon seating
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 Offer guest high chairs or booster when applicable
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 Provide guest with prompt meal service
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 Serve and bus food and beverages using tray service
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 Ask guest if everything is satisfactory and anything else is needed (at appropriate point after the entr&eacute;e was served and before the entr&eacute;e is finished)
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 Present check promptly and completed and ready for payment before presentation
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 Clean tables promptly, set and reset
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 Do not gather at guests&rsquo; tables or cashier stand
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 Attends F&amp;B meetings and briefings
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 Ensures that a daily briefing is held in the outlet, informs about daily specials, promotions and buffet items
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Captain

Join Orascom Hotels Management and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Orascom Hotels Management

ABOUT_COMPANY

Receptionist

Front Office Manager

Captain