Qureos Mentor

Oregon Health & Science University

<div>Department Overview:
<p>
This level 3 coding positions provides support to the Enterprise Coding Department for coding highly specialized services. This position covers requires advanced coding experience in highly specialized areas of coding, and requires certification with AAPC or AHIMA.</p>
Function/Duties of Position:
<div><b>
Coding</b></div><ul><li>
Coding at 95% or above accuracy.</li><li>
Abstract information from patient medical records to assign correct codes and charges to outpatient surgical records, and/or observation cases. Work assigned charge sessions in assigned EPIC charge router work queues.</li><li>
Depending on job need, assign correct CPT, ICD-10-CM; HCPCS or ICD-10-PCS and DRGs for facility and/or professional charges, which would involve complex procedure and diagnostic coding within highly specialized coding areas such as Inpatient Coding or Surgical coding.</li><li>
Monitor activity for compliance with federal and/or state laws regarding correct coding set forth by CMS and Oregon Medical Assistance program (OMAP).</li><li>
Coordinate patient encounter billing information and ensure that all information is complete and accurate before submission. Enter coding and billing information into EPIC, establish and maintain procedures and other controls necessary in carrying out all coding and billing activity.</li><li>
Resolve with billing, any issues, coding denial requests or questions as part of coding denial process.</li><li>
Review clinical documentation of services to be coded in EPIC, and any other source of documentation available to ensure compliance with the Center for Medicare and Medicaid Services (CMS).</li><li>
Establish and maintain procedures and other controls necessary in carrying out all procedure and diagnostic coding and insurance billing activity for applicable work queues assigned in facility and/or professional services at OHSU.</li><li>
Monitor activity for compliance with federal and/or state laws regarding correct coding set forth by CMS and Oregon Medical Assistance program (OMAP).</li><li>
Ability to maintain supportive and open communication with coding supervisor and team leads regarding coding issues and priority coding responsibilities assigned.</li><li>
Develop and disseminate written procedures to facilitate and improve billing and coding processes for the department, and to train, support, orientate, and mentor coding staff as necessary.</li></ul><div><b>
Department Support</b></div><ul><li>
Serve as a resource to ERC outpatient coding leadership and coding team for a broad range of billing policy and procedure issues.</li><li>
Develop and disseminate written procedures to facilitate and improve billing and coding processes for the department, and to train, support and mentor and orientate coding staff as necessary.</li><li>
Monitor coding and billing information from CMS guidelines, Professional licensing organizations, Internal communication memos, and transmittals from coding publishers and governmental agencies to advise facility and team of billing practice changes in CPT, ICD-10-CM, and HCPCS and ensure changes are implemented to maximize revenue and reflect medical evaluation of patient encounters.</li><li>
Make recommendations to coding leadership and implement remedial actions for problems. Serve as a resource to ERC outpatient coding leadership and coding team for a broad range of billing policy and procedure issues.</li><li>
Attends coding meetings and seminars and shares knowledge with other coders. Participates in EC Huddles.</li><li>
Monitor coding and billing information from newsletters, memos, and transmittals from coding publishers and government agencies to advise physicians of billing practice changes in CPT, ICD-10-CM, and HCPCS and ensure changes are implemented to maximize revenue and reflect medical evaluation of patient encounters.</li><li>
Make recommendations to coding leadership and implement remedial actions for problems. Serve as a resource to ERC outpatient coding leadership and coding team for a broad range of billing policy and procedure issues.</li><li>
Attends coding meetings and seminars and shares knowledge with other coders.</li><li>
In collaboration with Enterprise Coding Leadership, develop and disseminate written procedures to facilitate and improve billing and documentation processes.</li></ul><div>
Other duties as assigned.</div>
Required Qualifications:
<ul><li>High school diploma or GED.</li><li>
Minimum of 4 years professional or hospital experience reviewing, abstracting, coding in ICD 10 CM or ICD 10 PCS, or CPT.</li><li>
Certification in one of the following Coding certification from AAPC or AHIMA:<br>
<ul><li>
Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT), Certified Coding Specialist (CCS) through the American Health Information Management Association (AHIMA).</li><li>
Active AAPC membership is required.</li><li>
Certified Professional Coder (CPC) through the American Academy of Professional Coders.</li></ul></li></ul>
Preferred Qualifications:
<ul><li>Accredited Coding Program, Associates or Bachelor Degree; Specialized Coding Credential.</li><li>
Knowledge of OPPS guidelines and both CPT Inpatient and Outpatient coding guidelines. CCI edits and familiarity with medical necessity guidelines, NCD and LCD requirements.</li><li>
Experience using an EMR.</li><li>
Some college course work or education in classes related to anatomy/physiology, medical terminology, CPT and ICD-10-CM coding.</li><li>
Knowledge of CPT Outpatient coding guidelines. CCI edits and familiarity with medical necessity guidelines.</li><li>
Experience using EPIC, 3M encoder.</li><li>
Advanced knowledge of CPT, ICD-10-CM, HCPCS, Federal Register, Federal and State insurance billing laws and Mandates.</li><li>
Proficiency with word processing and Excel spreadsheets.</li><li>
Excellent verbal and written communication skills with the ability to effectively communicate with individuals at all levels, physicians, nurses, administrative management, etc.</li><li>
Ability to work as a team player.</li><li>
Member of the American Academy of Professional Coders and Certified Professional Coder or AHIMA certification required upon hire.</li><li>
Must be able to pass internal coding test to qualify as a Level 3.</li></ul>
Additional Details:
<p>
This is a remote position.<br>
Department core hours are Monday - Friday, 5:00am -10:00pm (with some flexibility available).</p><p></p><div><b><br>
Benefits</b></div><ul><li>
Healthcare for full-time employees covered 100% and 88% for dependents.</li><li>
$50K of term life insurance provided at no cost to the employee.</li><li>
Two separate above market pension plans to choose from.</li><li>
Vacation - up to 200 hours per year dependent on length of service.</li><li>
Sick Leave - up to 96 hours per year.</li><li>
9 paid holidays per year.</li><li>
Substantial Tri-Met and C-Tran discounts.</li><li>
Employee Assistance Program.</li><li>
Childcare service discounts.</li><li>
Tuition reimbursement.</li><li>
Employee discounts to local and major businesses.</li></ul>
Why apply to OHSU?: <b>We are Oregon's only public academic health center.</b> In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. <b>All are welcome.</b> OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu</div>

Surgery Coder 3 (Coding Specialist 3)

<div>Department Overview:
<div>
As the Support Serive Aide 1 you will provide hospitals and clinics with a clean environment for staff, patients and visitors, by performing custodial duties for all hospitals and clinics, which provides for a quality environment conducive to good patient care.</div><div><br>
</div><div>As the Environmental Services Support Services Aide you will improve the professional image of OHSU's public spaces: keeping the windows and window ledges clean by wiping and dusting; ensuring that the furniture is clean and stays in a pre-determined order in the Tram Atrium, Summit Espresso, Surgery Waiting Lobby and Admitting/Information area or the Starbucks Lobby, located in the lobby level of the DCH and the rest area near the Gift Shop and Sky Bridge Espresso; removing trash from waste baskets and litter from floors in dedicated areas; wiping down garbage cans in public spaces; cleaning public bathrooms inside the hospital; and other duties as assigned.</div>
Function/Duties of Position:
<ul><li><div>
Cleans and sanitizes restrooms, sinks, tubs, showers, toilets, urinals, hoppers and mirrors. Cleans and sanitizes stainless steel counters, stainless steel partitions, corners, sinks and wall plates. Clean light fixtures, vents, kick plates, appliances and window blinds. Uses approved chemical cleaners and disinfectants per department policy.</div></li><li><div>
Remove trash from waste baskets and litter from floors in dedicated areas. Wipe down garbage cans in public spaces. Empty and clean trash containers, wall mounted recepticles and restock all products. Replenishes dispensers (soap, paper towels, toilet paper, alcohol based hand sanitizer, disposable seat covers).</div></li><li><div>
Responds to unique requests in a customer-focused and timely manner. Utilizes supplies and equipment in a cost effective manner. Effectively performs duties to established benchmarks and quality standards. Adheres to standard work.</div></li></ul>
Required Qualifications:
<ul><li>Candidate has a contract with eligible Oregon Vocational Rehabilitation agency and job development agency.</li><li>
Candidate has a job coach, who has completed the OHSU Job Coach Onboarding Program.</li><li>
Candidate can demonstrate appropriate interpersonal skills.</li><li>
Candidate is able to communicate and understand directions in written and spoken English.</li><li>
Candidate is able to commute to work independently.</li><li>
Candidate is able to learn to use certain technology: Vocera, phone, Outlook email.</li><li>
Candidate is able to perform the essential functions with or without accommodations.</li><li>
Candidate has a Food Handler&rsquo;s Card (applicable only at the Oregon Fresh Room Service Support Services Aide position).</li><li>
Candidate is able to pass the criminal background check.</li></ul>
Preferred Qualifications:
<ul><li>Customer service experience.
</li><li>Healthcare or hospital experience.</li></ul>
Additional Details:
<div>
Busy enviroment with a lot of interuptions, multiple demands and people interactions. Must demonstrate regular attendance by coming to work on scheduled working days.</div>
Why apply to OHSU?: <b>We are Oregon's only public academic health center.</b> In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. <b>All are welcome.</b> OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu</div>

Support Services Aide 1

<div>Department Overview:
<p>
This position provides direct supervision, guidance and leadership for departmental activities for the effective and efficient use of personnel to accomplish company and departmental goals.</p>
Function/Duties of Position:
<ul><li>Planning and developing departmental activities, including performance standards, workload distribution, trend analysis and alignment with organizational policies and procedures.</li><li>
Establishing and maintaining effective systems to provide departmental support in such activities as goal setting, payroll review, annual reviews and staffing levels.</li><li>
Monitoring overall departmental performance and transaction status, identifying areas of improvement and corrective actions needed.</li><li><p>
Communicating with staff and Manager to ensure efficient and effective department operations.</p></li><li>
Collaborating with OHSU departments, insurance companies, and patients to request information needed to complete account transactions, address urgent requests and/or resolve outstanding account issues.</li><li>
Coordinating activities, policies and procedures between internal departments.</li><li>
Utilization of reporting tools to identify trends and/or issues and problem resolution.</li><li>
Facilitate leadership and training opportunities for departmental staff including goal setting.</li><li>
Promote and implement LEAN processes.</li><li>
Other duties as assigned.</li></ul>
Required Qualifications:
<ul><li>High School Diploma or GED.</li><li>
Four years of experience in a medical billing environment.</li><li><p>
Extensive analytical skills and the ability to clearly communicate decisions, procedures and processes to a diverse group of people.</p></li><li><p>
Accurate data entry skills, ability to work with deadlines while remaining calm, flexible, and organized.</p></li><li><p>
Excellent communication, both written and verbal and listening skills.</p></li><li><p>
Able to use reason and logic to independently solve problems and to multi-task as needed.</p></li><li>
Proficiency with standard office equipment and software such as such as Microsoft Office, knowledge of Healthcare Information Systems.</li></ul>
Preferred Qualifications:
<ul><li><p>
Associate&rsquo;s degree in Business and/or Healthcare Administration or equivalent combination of education and experience.</p></li><li><p>
Two years of experience in a leadership position in a medical billing environment.</p></li><li><p>
Demonstrated progressive responsibility and development of leadership skills in a Healthcare environment.</p></li><li><p>
Two years of experience working in Epic, Prelude and Resolute.</p></li></ul>
Additional Details:
<p>
Ability to work in the office or from home. Flexible schedule Monday - Friday during regular business hours between 5am - 7:30pm.</p><p></p><p><b><br>
Benefits</b></p><ul><li><p>
Healthcare for full-time employees covered 100% and 88% for dependents.</p></li><li><p>
$50K of term life insurance provided at no cost to the employee.</p></li><li><p>
Two separate above market pension plans to choose from.</p></li><li><p>
Paid time off - 208 hours per year, prorated for part-time.</p></li><li><p>
Extended illness bank - 64 hours per year, prorated for part-time.</p></li><li><p>
9 paid holidays per year.</p></li><li><p>
Substantial Tri-Met and C-Tran discounts.</p></li><li><p>
Employee Assistance Program.</p></li><li><p>
Childcare service discounts.</p></li><li><p>
Tuition reimbursement.</p></li><li><p>
Employee discounts to local and major businesses.</p></li></ul>
Why apply to OHSU?: <b>We are Oregon's only public academic health center.</b> In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. <b>All are welcome.</b> OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu</div>

Supervisor FEP (Supervisor, Patient Business Services)

<div>Department Overview:
<div>
The OHSU Office of the Provost provides strategic and operational oversight of all academic matters, programming, and other activities pertaining to the academic standards and mission of OHSU. The Office of the Provost is the headquarters to five campuses, three regional campuses and various clinical rotation sites around the State of Oregon. As the chief academic officer for the university, the Provost provides leadership for matters that affect academic programs and outreach involving faculty members, students, and staff members with a focus on student access and success. The Office of the Provost oversees the quality of programs through collaborative work with vice presidents, the executive vice provost, academic deans, vice provosts, and numerous other units across the university. Additionally, the Provost is responsible for overseeing academic and budgetary planning and priorities.</div><div></div><div><br>
The mission of the Faculty Senate is to represent faculty in proposing, evaluating and advising on actions or policies to create, maintain and protect an academic environment conducive to the full and free development of scholarly learning, teaching, research, patient care and community service. The Faculty Senate is a collective group of faculty representatives from across the university who come together to discuss, plan, advise, and, where appropriate, take action on any matter of general interest or concern to the faculty or pertaining to OHSU.</div><div></div><div><br>
Reporting to the Department Manager within the Office of the Provost, the Faculty Senate Program Coordinator is responsible for providing program, administrative, and project coordination to OHSU&rsquo;s Faculty Senate. The employee is responsible for a variety of duties, including: close coordination with the Faculty Senate President and Faculty Senate executive committee on key programs and projects, facilitations of full Faculty Senate meetings (planning, preparation, room reservations, technology set up, etc.), distribution of agendas and minutes, and managing sensitive data and information pertaining to Faculty Senate matters. This also includes event and project management for awards ceremony, elections, retreats and socials. The Program Coordinator also oversees the Gender Equity in Academic Health &amp; Medicine (GEAHM) committee, an arm of Faculty Senate, and is responsible for facilitating the annual GEAHM conference.</div><div></div><div><br>
The employee in this position must have excellent time management and customer service skills in meeting time-sensitive requests from Faculty Senate leadership. Confidentiality is the utmost importance as this position handles, hears, and/or interacts with highly confidential materials and comments. The incumbent must be detail-oriented, be able to multi-task in a fast-paced environment and demonstrate a professional demeanor at all times.</div><div></div><div><br>
The Program Coordinator works as part of an administrative team led by the Department Manager to ensure smooth day-to-day operations of the Office of the Provost with excellent customer service and integrity. This is a hybrid (in-person and remote) position.</div><div></div><div><b><br>
Please include cover letter with application.</b></div>
Function/Duties of Position:
<div><b>
Program Coordination, Faculty Senate</b><br>
<b>Coordinate programmatic, project, events, and administrative functions for the Faculty Senate, including but not limited to:</b></div><ul><li>
Schedule in-person, hybrid and virtual meetings for the Faculty Senate and the Faculty Executive Committee meetings, including but not limited to: securing meeting space, coordinate guests to attend each meeting, update invites, send out timely communication, create agendas, taking minutes, etc.</li><li>
Work with Faculty Senate president(s) and executive committee to arrange confidential meetings with OHSU executive leadership, including the President, Provost, Chief of Staff, CFO, CPO, General Counsel, etc.</li><li>
Coordinate with EVP admins to schedule monthly meetings for Faculty Senate Presidents to meet with the Provost, Executive Vice Provost and Chief of Staff.</li><li>
Schedule meetings for related committees and work groups including organizing and managing appropriate meeting and communication technology (e.g., Webex and Teams).</li><li>
Manage information and the meeting calendar for the Senate President.</li><li>
Key coordinator for Faculty Senate communication: coordinate and disseminate OHSU Now newsletters, correspondence, presentations, announcements, agendas, minutes, reports, and other documents, as needed.</li><li>
Manage the content and design of the Faculty Senate websites, which include public-facing and internal OHSU sites.</li><li>
Monitor and triage the senate@ohsu.edu email box, as well as related Teams channels. Handle sensitive and confidential information and prepare it for Faculty Senate leadership.</li><li>
Utilize OHSU&rsquo;s systems to collect data pertaining to Faculty Senate membership and prepare and organize it for Faculty Senate leadership. This information may be sensitive and confidential.</li><li>
Coordinate Faculty Senate elections with the senate elections sub-committee, including working with academic units across OHSU to ensure appropriate levels of representation, per senate bylaws.</li></ul><div><b>
Program Coordination, Gender Equity in Academic Health &amp; Medicine (GEAHM)</b></div><div><b>
Coordinate GEAHM activities, with primary focus on annual GEAHM conference, including but not limited to:</b></div><ul><li>
Coordinate regular meetings with GEAHM chairs, report on budget status, activities</li><li>
Facilitate full, monthly, GEAHM committee meetings (25+ faculty), with communication, agendas and meeting minutes. This includes keeping track of action items and assisting the co-chairs with follow-up or reminders as needed</li><li>
Monitor and triage the GEAHM@ohsu.edu email box, as well as related Teams channels. Handle sensitive, confidential information and prepare it for GEAHM leadership.</li><li>
Under the direction of the GEAHM chairs, coordinate the GEAHM annual conference:<br>
<ul><li>
Arrange venue and logistics</li><li>
Facilitate conference technology</li><li>
Manage conference registrations via appropriate technology (e.g., Smartsheets).</li><li>
Communicate and publicize the conference; field questions</li><li>
Track registrations</li><li>
Work with chairs to monitor budgets</li><li>
Work with finance team to track budgets across G/L and OHSU Foundation accounts</li></ul></li></ul><div><b>
Events and projects coordination</b></div><ul><li>
Event Management, in coordination with the committee co-chairs and presidents: plan, led and coordinate logistics for Faculty Senate Awards Ceremony, and quarterly Faculty Senate socials and retreats. This includes full event management, not limited to: space allocation requests, budget review, invites and RSVPs, catering, facilities requests, request AV Tech support, creation of awards and certificates, disbursements of monetary gifts working with the OHSU Foundation, and post-event tasks including the completion of all expenses.</li><li>
Coordinate the annual Faculty senate elections; this includes high-profile and confidential communication within all the schools, institutes and centers.</li><li>
As directed by the Department Manager, support Provost Office events and projects as needed.</li></ul><div><b>
Administrative and other duties, as assigned, Office of the Provost</b></div><div><b>
As directed by the Department Manager, collaborate and work with the Office of the Provost administrative team to provide administrative support for various units. Tasks and projects include:</b></div><ul><li>
Provide scheduling and administrative support to Vice Provost for Academic Affairs</li><li>
Support key programs, such as WDLP.</li><li>
supporting Provost Office meetings in general</li><li>
processing invoices and purchases, including PCard allocations and other expense reports needs</li><li>
inbox management</li><li>
timekeeping</li><li>
mail distribution for the office; including packages, etc.</li><li>
onboarding staff and faculty</li><li>
Under the direction of the Department Manager and in coordination with the admin team&rsquo;s hybrid schedule, in-person office front desk coverage</li></ul>
Required Qualifications:
<ul><li>A Bachelor&rsquo;s degree and two years of general office or secretarial experience; <b>OR</b></li><li>
An Associate&rsquo;s degree or certificate in office occupations or office technology and two years of general office or secretarial experience; <b>OR</b></li><li>
Four years of general office or secretarial experience; <b>OR</b></li><li>
An equivalent combination of training and experience.<ul><li>
Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.</li></ul></li><li><div>
Excellent communication skills.</div></li><li><div>
Ability to handle sensitive and confidential information in a professional manner.</div></li><li><div>
Demonstrated professionalism and integrity.</div></li><li><div>
Ability to take initiative and ownership of responsibilities.</div></li><li><div>
Excellent forecasting and problem-solving skills.</div></li><li><div>
Excellent attention to detail; successful demonstration of experience working in detail-oriented capacity with proven record of accuracy.</div></li><li><div>
Excellent organizational skills; ability to be self-directed and set own work priorities.</div></li><li><div>
Ability to multi-task in a fast-paced environment.</div></li><li><div>
Ability to be flexible regarding job assignments and support for other co-workers as needed.</div></li><li><div>
Verifiable history of excellent attendance and reliability. Ability to consistently meet deadlines</div></li><li><div>
Excellent interpersonal skills, initiative and the ability to work with diverse groups; students, faculty, staff, IT group.</div></li><li><div>
Successful demonstration of positive teamwork attitude. Ability to work effectively as a team member.</div></li><li><div>
Track record of managing multiple competing demands and/or working in a matrixed environment</div></li><li><div>
Intermediate or Advanced skills in all Microsoft Office applications</div></li></ul>
Preferred Qualifications:
<ul><li>Web support and content maintenance</li><li><div>
Experience supporting leaders in an academic environment.</div></li><li><div>
Experience coordinating complex, multi-faceted events and programs.</div></li></ul>
Additional Details:
<div>
Typical shared office cubicle environment. The office may have frequent interruptions by visitors or coworkers. This is a hybrid position (in-person and remote work) in coordination with the Department Manager and admin team, with typical schedule Monday-Friday, day shift. Flexible work schedule is required.</div><div></div><div><br>
Ability to move about the OHSU campus in a timely manner including use of the aerial tram. Ability to lift and carry documents, laptops, and supplies as needed.</div>
Why apply to OHSU?: <b>We are Oregon's only public academic health center.</b> In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. <b>All are welcome.</b> OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu</div>

Program Coordinator for Faculty Senate and Provost Office

<div>Department Overview:
<div>
This position provides technical support to pharmacists for ambulatory refill authorization requests. Functions</div><div>
as a liaison and a point of contact for various pharmacy operations and interdisciplinary team members.</div><div>
Facilitates and prioritizes time sensitive duties which may include but are not limited to pharmacy program</div><div>
support and operational procedures. Person working this shift is responsible for ensuring accountability and</div><div>
accuracy of standard operations procedures in these areas.</div>
Function/Duties of Position:
<ul><li>Process refill authorization requests for assigned ambulatory clinics. Review for accuracy and apply appropriate authorization protocols.
</li><li>Identify valid requests and triage appropriately to pharmacist or provider for review.</li><li>
Document the receipt, status and outcome of authorization requests in the electronic medical record.</li><li>
Provide applicable documentation for pharmacist or provider to complete review</li><li>
Perform designated workflows and other duties as assigned</li><li>
Perform daily activities specifically related to triage procedures or program specific procedures</li><li>
Provide support for refill authorization requests that may include patient, physician or pharmacy outreach</li><li>
Other Duties as Assigned</li></ul>
Required Qualifications:
<ul><li><div>
High School Diploma,</div></li><li><div>
Active State of Oregon Pharmacy Technician License, including the completion and maintenance of job-specific competencies and certifications.</div></li><div></div><li><div><br>
Must possess computer keyboarding skills.</div></li></ul><div><b>
Job Related Knowledge, Skills and Abilities (Competencies):</b></div><ul><li>
Ability to read and understand medical-related terms.
</li><li>Ability to perform basic pharmaceutical mathematics calculations.</li><li>
Skill at manipulating small objects, e.g., needles, syringes, ampules.
</li><li>Ability to use mechanical system for transfer of fluids.</li><li>
Knowledge of and skill at application of aseptic technique.
</li><li>Ability to establish priorities in workflow.
</li><li>Good interpersonal communication skills.
</li><li>Ability to work under supervision of diverse Pharmacists.</li></ul>
Preferred Qualifications:
<ul><li>Formal pharmacy technician training program</li><li>
Certification from the National Pharmacy Technician Certification Board or National Healthcareer Association</li><li>
1 year of Pharmacy work experience, or equivalent additional education
</li><li>Medical office setting experience or health system experience</li><li>
Inpatient and outpatient hospital pharmacy experience. Medical and scientific nomenclature. Microsoft application knowledge (Word, Excel, Visio, Outlook)</li></ul>
Additional Details:
<div>
Office setting with the majority of work time seated at a desk or standing at a standing work station. Flexibility in scheduling of shift times required. Accountability for accuracy associated with performance of the duties to this position.</div>
Why apply to OHSU?: <b>We are Oregon's only public academic health center.</b> In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. <b>All are welcome.</b> OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu</div>

Pharmacy Technician Ambulatory Refill Authorization

<div>Department Overview:
<p>
Maintain the front reception desk for the Department of Plastic and Reconstructive Surgery. This position directly supports the practice by providing high quality customer service through prompt and professional communication on the phone and face-to-face, excellent problem solving skills and functioning as a team member to the other staff within our practice. The major responsibilities include, but are not limited to, checking patients in and out of the clinic, handling co pays, prepays and deposits, scheduling of follow up appointments, confirming appointments, processing fee tickets, maintaining a clean waiting room and providing customer service that meets OHSU standards. Additional duties include answering incoming calls to the clinic phone line and scheduling appointments, taking messages, triaging/routing calls as appropriate and other duties as assigned by management. This position is a key element in providing high level customer service to our patients.
</p>Function/Duties of Position:
<ul><li>Responsible for all processes involving checking in of patients prior to being seen by a clinical provider. This includes, but is not limited to, careful review of insurance and demographic information with each patient and recording changes within EPIC, verifying account status, authorization information and copay/prepay information with patient in EPIC, collects co-pays and payments, contacting managed care staff when discrepancies arise, notifying clinical staff when patients arrive, process check in paperwork in a timely fashion and makes it available to clinical staff as soon as it is complete, monitors how long patients are kept in waiting room and intervenes as necessary, as well as other responsibilities associated with efficient and effective checking in of patients.
</li><li>Responsible for all processes involved in the checking out of patients after being seen by a clinical provider. This includes, but is not limited to, scheduling return appointments, assisting in scheduling of ancillary tests as requested by providers, collect all fee tickets for each day, contact managed care staff when information is missing that is needed to process fee tickets, instruct patients on disability form process, and other responsibilities that may be associated with this position. Enters balances/copays paid into the database.</li><li>
Assist in referral processing and scheduling. This includes verifying insurance and eligibility, requesting MCC to initiate authorizations for outpatient visits, educating patients about pre pay amounts, monitoring provider schedules, scheduling appointments for new and return patients and other duties as assigned. Processing of faxes and incoming referrals to ensure they get scheduled with appropriate provider.</li><li>
Answering phones for the main clinic scheduling line. Scheduling appointments, confirming calls, taking messages, triaging and routing calls as appropriate.</li><li>
All responsibilities must be carried out in an ethical and professional manner with a high level of attention to detail. This position/employee should report potential compliance problems using the reporting processes as outlined in the Code of Conduct manual. This position/employee should be a model of ethical and appropriate behavior for other departmental personnel and should exhibit professional standards, comply with OHSU policy and procedures and maintain personal integrity at all times. Participation in compliance and procedural training programs is expected. It is expected that this position/employee comply with the Code of Conduct, OHSU and departmental policies &amp; procedures, applicable rules, regulations, etc.</li></ul>
Required Qualifications:
<ul><li>Six months of work experience in a medical office setting, including high volume direct patient contact <b>OR </b>one year of work experience in a high volume direct public contact position</li></ul><p><b>
Knowledge and Skills Required:</b></p><ul><li>
Basic computer keyboarding skills including typing of 30 - 45 wpm.</li><li><b>
Note</b>: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.</li></ul>
Preferred Qualifications:
<ul><li>HS Diploma or advanced degree preferred.
</li><li>Excellent verbal and written communications skills.
</li><li>Strong customer service orientation. Demonstrated problem solving and negotiation skills in resolving patient concerns.
</li><li>Detail oriented; ability to prioritize and multi-task; excellent written and verbal communication, professional appearance.
</li><li>Strong computer skills, knowledge and experience.
</li><li>Must have a positive attitude and be a team player.
</li><li>Must have demonstrable customer service skills both over the phone and face to face.
</li><li>Must have excellent attendance.</li><li>
Must be detail oriented, highly accurate and able to multi-task in high volume situations.</li><li>
Regular and reliable attendance.</li><li>
Basic computer experience with database knowledge.</li><li>
Knowledge of OHSU admission policies and PAS/authorization policies preferred. Knowledge of PAS procedures and integrated care at OHSU preferred.
</li><li><p>Knowledge of Epic systems.</p></li><p></p><li><br>
Knowledge of OHSU network systems, including Outlook and Microsoft Office products
</li></ul>Additional Details:
<ul><li>Mon-Fri 8:30-5:00. CHH North. Ability to be flexible to cover hours of operation between 8:00am and 5:00pm. Ability to tolerate a noisy, high volume in a shared office space. Must comply with OHSU personal appearance policies.</li><li>
Significant use of computers, copiers, multi-line phones, and fax. Must be able to deal with competing needs and priorities of internal and external customers.
</li></ul>Why apply to OHSU?: <b>We are Oregon's only public academic health center.</b> In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. <b>All are welcome.</b> OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu</div>

PAS Specialist

<div>Department Overview:
<p>
The Centralized Check-In department is responsible for signing-in/admitting patients for their procedures and/or appointments at the Center for Health and Healing, Beaverton and Orenco campuses, as well as any new locations identified across OHSU Health in the future. If the patient has multiple procedures/appointments for that day, on a given campus, the Centralized Check-In process will allow the department to check-in/admit the patient for all care at one time.</p><p></p><p><br>
The Centralized Check-In department is also responsible for kicking off patients, event tracking, and signaling so that all care teams within the campus know where the patient is at in their care. Prior to signing-in/admitting a patient, the Centralized Check-In department is responsible for helping to resolve any critical properly prepared patient items that have not been completed (i.e. patient demographic and insurance/registration verification). Lastly, the Centralized Check-In department is responsible for greeting patients on specified floors within the campus to ensure patients are in the right place for their initial/next episode of care.</p>
Function/Duties of Position:
<div><b>
Customer Service</b></div><ul><li>
Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry.</li><li>
Promptly greet all patients, visitors, and others in a warm, courteous, and professional manner.</li><li>
Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment.</li><li>
Provides flexible coverage to assist with internal service needs and the continuous application of process improvement methods and skills.</li><li>
Determines customer needs proactively, and direct inquiries to appropriate resources.</li><li>
As problems and miscommunications occur with internal or external customers, demonstrates the ability to clarify and resolve problems immediately to avoid further communication breakdowns.</li><li>
Demonstrates respect and cooperation in all staff relationships, with a genuine willingness to prevent or resolve inter-personal conflicts.</li><li>
Answers multi-line telephone inquiries. Determine caller needs and assist callers efficiently and appropriately.</li></ul><div><b>
Patient Registration/Interviews</b></div><ul><li>
Gathers, adds, updates, and/or verifies detailed demographic information and any applicable forms. Complete registration from patient work queues, email, or inbasket as assigned.</li><li>
Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient and updates REALD Smart Form as required by law. Serves as liaison for patients and families with questions.</li><li>
Satisfies state regulations to identify support persons for individuals with disabilities.</li><li><div>
Correctly identifies patient service type to establish an accurate and billable account.</div></li><li><div>
Corrects patient identity inaccuracies, as identified.</div></li><li><div>
Schedules reservations into Epic with a base knowledge of diagnoses and procedures.</div></li><li><div>
Validates appropriate admitting locations by procedure and admitting provider to ensure appropriate patient placement.</div></li><li><div>
Obtains signatures and enters into computer all facility and regulatory required data and forms. Reviews all for accuracy.</div></li><li><div>
Responsible for all identity management corrections after hours.</div></li><li><div>
Identifies and collects co-pays, deductible payments, deposits, and prepayments for services as required.</div></li></ul><div><b>
Insurance Verification/Financial Clearance</b></div><ul><li>
Gathers, adds, updates, and/or verifies detailed insurance coverage and financial status with each patient.</li><li>
Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided.</li><li>
Complete insurance verification on each patient&rsquo;s insurance using electronic verification in RTE, payer portals, or other required methods. The PAS Revenue Cycle Specialist staff will also re-verify the eligibility insurance information if the insurance was not verified in the current month.</li><li>
Reviews MMIS for all uninsured or single coverage patients.</li><li><div>
Refers all non-sponsored patients to Oregon Health Plan (OHP) and provides information for financial assistance, working closely with Financial and Medicaid Services.</div></li><li><div>
Ensures all required forms are completed for services and confirmation of payment sources.</div></li><li>
Maintains current information on managed care insurance plans and serves as a liaison and information resource for patients, referring physician offices, and other OHSU staff. Applies problem solving and negotiating skills in resolving patient concerns and managed care related issues.</li></ul><div>
Other duties as assigned.</div>
Required Qualifications:
<ul><li><div>
High School diploma or equivalent; <b>AND</b></div></li><li><div>
One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and registration and/or billing responsibilities. <b>OR</b></div></li><li><div>
Two years of work experience in a high-volume direct public contact, front-line non-healthcare setting position.</div></li></ul><p><b>
Knowledge and Skills Required</b></p><ul><li>
Basic computer skills including word processing and Windows applications.</li><li>
Basic computer keyboarding skills including typing of minimum 40 wpm.</li><li>
Demonstrated working knowledge around insurances and benefits.</li><li>
Demonstrated excellent verbal and written communications skills.</li><li>
Strong customer service orientation.</li><li>
Demonstrated effectiveness during extremely confrontational customer interactions in a high stress environment.</li><li>
Demonstrated advanced PAS user skills or equivalent as well as extensive knowledge of integrated care models.</li><li><div>
Ability to walk and stand for 6-8hours a day, position is extremely mobile.</div></li><li><div>
Must be detail oriented, highly accurate and able to multi-task in high volume situations.</div></li><li><div>
Must have demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present.</div></li></ul>
Preferred Qualifications:
<ul><li><div>Prior experience in medical office front desk and high patient volume.</div></li><li><div>
Experience with Epic.</div></li><li><div>
Knowledge and experience in Microsoft OneNote.</div></li><li><div>
Knowledge of PAS procedures and integrated care at OHSU preferred, and/or completion of a PAS Trainee program.</div></li><li><div>
Knowledge of Epic systems.</div></li><li><div>
Knowledge of OHSU network systems, including Outlook and Microsoft Office products.</div></li><li><div>
Knowledge of scheduling and front desk.</div></li><li><div>
Basic medical terminology.</div></li></ul>
Additional Details:
<div>Schedule: Monday - Sunday (variable), 5:00am - 8:00pm (variable).</div><div>
Locations are variable: Beaverton Clinics, Center for Health and Healing 1, Center for Health and Healing 2, and any other builds that have Centralized Check-In.</div><div>
</div><div><b>
Benefits</b></div><ul><li>
Healthcare for full-time employees covered 100% and 88% for dependents.</li><li>
$50K of term life insurance provided at no cost to the employee.</li><li>
Two separate above market pension plans to choose from.</li><li>
Vacation - up to 200 hours per year dependent on length of service.</li><li>
Sick Leave - up to 96 hours per year.</li><li>
9 paid holidays per year.</li><li>
Substantial Tri-Met and C-Tran discounts.</li><li>
Employee Assistance Program.</li><li>
Childcare service discounts.</li><li>
Tuition reimbursement.</li><li>
Employee discounts to local and major businesses.</li></ul>
Why apply to OHSU?: <b>We are Oregon's only public academic health center.</b> In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. <b>All are welcome.</b> OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu</div>

PAS Revenue Cycle Specialist

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