Qureos Mentor

Oregon Health & Science University

<div>Department Overview:

The purpose of this position is to provide technical support services to licensed pharmacists at the OHSU East Portland and Richmond Clinic Pharmacies, who are responsible for the safe and proper distribution of medications to a diverse patient population. The pharmacy technician will also assist in inventory management, third party plan processing, and providing excellent customer service. This is a relief position and will be assigned a variety of hours at East Portland and at Richmond Clinic pharmacies as needed.
Function/Duties of Position:
<ul><li>Prepares outpatient prescriptions enters prescription and billing information into pharmacy system, retrieves and receives refill authorizations for prescriptions, prepares prescriptions for final review by a pharmacist, processes refill requests via EHR.</li><li>
Assists pharmacist in technical support activities such as answering telephone calls, medication profile maintenance, paperwork, and recordkeeping as assigned.</li><li>
Participates in and advances patient centered pharmacy programs to include the appointment-based program and adherence packaging.</li><li>
Actively engages in inventory control, checks stock for outdates, and orders supplies for pharmacy and clinic from appropriate sources.</li><li>
Interacts with other healthcare team members.</li><li>
Perform other duties as assigned.</li></ul>
Required Qualifications:
<ul><li>
High School Diploma,</li><li>
Active State of Oregon Pharmacy Technician License, including the completion and maintenance of job-specific competencies and certifications.</li><li>
Must possess computer keyboarding skills.</li></ul>
Job Related Knowledge, Skills and Abilities (Competencies):<ul><li>
Excellent interpersonal communication
</li><li>Knowledge base of insurance reimbursement.</li><li>
Knowledge of managed care environment.</li><li>
Successfully completes initial and continued competencies as required for maintenance of standard of practice, legal regulatory compliance, and OHSU policies.</li></ul>
Preferred Qualifications:
<ul><li>Formal pharmacy technician training program
</li><li>Inpatient and outpatient hospital pharmacy experience.</li><li>
Medical and scientific nomenclature.</li><li>
Oregon Board of Pharmacy Certified Technician license
</li></ul>Additional Details:

The Pharmacy Technician will experience competing demands on their time from patients and/or clinic staff and will need to effectively multitask. This pharmacy serves a largely indegent patient population so a non-judgemental and compassionate demeanor is prefferable. Must be able to deliver a consistantly high level of customer service. Possible exposure to hazardous chemicals and noise. Flexibility in scheduling of shift times. Working Hours: Monday-Friday 7:00 am to 7:30 pm, Saturdays from 8:30 am to 1:30 pm, all technicians participate in fair share Saturday rotation.
Why apply to OHSU?: We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu</div>

Pharmacy Technician 1

<div>Department Overview:

This is the second level of a two-level series. It is distinguished from the lower level by the responsibility for performing a wide variety of assignments and the assignment of more complex duties, including the transfer and transportation of patients. This position is also responsible for performing all functions of the lower level, Transportation Aide 1 responsibilities. All transport work is completed using the Teletracking transportation software and the current technology used to obtain transportation jobs.
Function/Duties of Position:
<ul><li><div>
Transports patients using wheelchair, stretcher, hospital bed, and morgue cart to and from various locations include, but not limited to: nursing units, diagnostics, pre-op, life flight pad and morgue. Transfer patients to and from stretcher, hospital bed, exam table and wheelchair using transportation-assist devices such as Hovermatts, Slipps, slider boards and backboards.</div></li><li><div>
Transports medical equipment, mail, labs, blood products and supplies to and from various locations within the OHSU environment. These locations are, but not limited to: nursing units, diagnostic areas, clinics, exam rooms, operating rooms, laboratories, morgue or offices.</div></li><li><div>
Operates elevators for patient and equipment movement. Relieves elevator attendants for breaks.</div></li><li><div>
Cleans and disinfects transportation medical equipment: stretchers, wheelchairs, morgue carts, HoverMatts, pillows and utility transport carts.</div></li><li><div>
Other duties as assigned.</div></li></ul>
Required Qualifications:
<ul><li>High school diploma or GED</li><li>
Complete in-house training for biohazardous items</li><li>
BLS from AHA required. New hires will be enrolled and required to complete during orientation.</li></ul>
Job Related Knowledge, Skills and Abilities (Competencies):<ul><li>
Must be able to follow written and verbal instructions in English.</li><li>
Excellent communication with public and staff.
</li><li>Strong customer service experience.
</li><li>Must have a positive and pleasant attitude.
</li><li>Ability to prioritize daily tasks to maximize efficiency and patient experience.
</li><li>Ability to multitask and function in stressful situations.
</li><li>Must be able to perform the essential functions of the position with or without accommodation</li></ul>
Preferred Qualifications:
<ul><li>Healthcare or hospital experience.
</li><li>Experience in safe transporting of patients, specimens, blood products, equipment and supplies</li></ul>
Additional Details:
<ul><li>Risk of exposure to infectious disease, blood, body fluids and/or tissue as well as other unpleasant elements such as accidents, injuries and illness.</li><li>
Risk of exposure to and be required to handle varying unpredictable, emergency and crisis situations.</li><li>
Risk of exposure to frustrated or violent patients</li><li>
PPE when necessary: gloves, mask and gown
</li><li>Work holidays</li><li>
Position is considered an essential role in hospital operations and providing/supporting patient care.</li><li>
Ability to walking or stand for long periods of time</li><li>
Ability to safely lift and transfer equipment and supplies</li><li>
Ability to prioritize assignments to maximize customer satisfaction</li><li>
Ability to function under stressful situations</li><li>
Frequent bending, crouching, kneeling, turning and twisting</li><li>
Occasional stooping</li><li>
Frequent handling and reaching</li><li>
Frequent carrying and lifting of medical equipment, e.g. pumps, air mattresses, Hovermatts, etc.</li><li>
Frequent pushing and pulling of medical equipment, e.g. stretchers, beds, carts, etc.</li></ul>
Why apply to OHSU?: We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu</div>

Transportation Aide 2

<div>Department Overview:

The Comprehensive Pain Center (CPC) is among the largest pain centers in the region, offering treatment options for patients with acute (short-term), chronic (long-term) pain, and pain caused by cancer. We also provide many treatments that address the physical, mental, and behavioral issues that can result due to ongoing pain. The Oncology Nurse Care Coordinator acts as primary point of contact for oncology pain patients after referral to the CPC, and until the patient has sufficient knowledge and resources to direct self-care. They have responsibility for monitoring, coordinating care, and educating cancer patients and families as they move through the CPC.
Function/Duties of Position:

The Oncology Nurse Care Coordinator acts as primary point of contact for oncology pain patients after referral to the CPC, and until the patient has sufficient knowledge and resources to direct self-care. They have responsibility for monitoring, coordinating care, and educating cancer patients and families as they move through the CPC.
Builds awareness of CPC oncology among CPC providers and other OHSU referring providers.
Responds to criteria-based referrals as soon as possible, no longer than 24 hours, and schedules with appropriate provider within 72 hours. Responds to patient phone calls within 24 hours. 
Gather pertinent information about the patient&rsquo;s medical, psychosocial, functional and insurance status. Communicate with the multidisciplinary team (MDs, APPs, nurses, pain psychologists, Supervisors, Manager, PAS Staff, MCC&rsquo;s).
Communicates with other department or external providers to coordinate care for patients.
Provides direct access for patients to answer questions about care and schedule via phone or Mychart.
Provides information about our program with newly hired RNs in Oncology to introduce the CPC, the CPC Oncology RN Coordinator role, and contact information. 
Facilitates multidisciplinary collaboration when indicated by complexity of patient&rsquo;s clinical condition, medical management, or other barriers to care plan.
Provides necessary education and information on available options, the informed decision-making process, and realistic goal setting in order to empower the patient/caregiver to actively participate in their plan of care.
This position schedules appointments for patients to ensure coordinated care and meeting scheduling metrics for CPC oncology patients. Responds to patient questions and needs via electronic medical record (Epic) and telephone within established turn-around time metrics. 
Provides post-visit instruction and education, enters orders as requested. Follows up with patients by telephone following procedures to assess status. Participates in ongoing professional development and competency assessment. Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan. Responds appropriately in emergency situations. Performs other duties needed to ensure smooth patient flow and clinical operations. Performs other duties as assigned. 
Covers CPC Triage RN duties as needed when Triage nurses are out. 
Performs other duties as assigned. Performs RN Visits as appropriate for continuity of care, follow-up on past procedures, and readiness and appropriateness for potential future procedures, which may include scheduling of appointments, placing orders for procedures, and communicating with providers. Communicates with Managed Care team regarding insurance concerns for procedure appointments. 
Department Specific: 
This position is eligible for full-time remote work but may have occasion to work on-site in clinic as needed. 
This work will have multiple demands and interruptions. Ability to prioritize competing needs to accomplish tasks 
Heavy use of computers<ul><li> 
Excellent communication and organizational skills</li><li>Strong triage skills</li><li>Broad knowledge of community health concepts, services, and resources.</li><li>Competent in basic computer skills.</li></ul> 

Required Qualifications:
<ul><li>Two years experience as a RN providing direct hands-on patient care</li><li>Current unencumbered Oregon RN license</li><li>Current unencumbered Washington RN license</li><li>BSN Graduates: Baccalaureate Degree in Nursing from a program accredited by Commission of Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN) or Commission for Nursing Education Accreditation (CNEA) 30 days before start date.</li><li>ADN Graduates: Associate Degree in Nursing from an accredited program 30 days before the start date.</li><li>Associate degree Nurses required to enroll in BSN program within 3 years of hire and complete within 5 years of hire</li><li>BLS at time of hire and must be issued by the American Heart Association (AHA)</li><li>BLS must not expire during orientation</li><li>Must be able to perform the essential functions of the position with or without accommodation</li></ul>
Preferred Qualifications:
<ul><li>Experience in an ambulatory setting</li><li>Prior experience working with chronic pain patients</li><li>Familiarity with pain procedures and pain medications</li><li>Familiarity with cancer patients.</li><li>Pain Management Nursing Certification</li></ul>
Additional Details:
<div>
Length of Orientation &ndash; Experienced Nurse</div><ul><li>
External candidates: OHSU &amp; Nursing New Employee Orientation (NEO) for about a week.</li><li>
Either Transition to Practice (TTP) Program Specialty Fellowship/Fellowship Learning Pathway or Orientation experience for 3 days-26 weeks depending on the care area. An employment service agreement may apply.</li></ul> 
This position also comes with great benefits! Some highlights include:<ul><li>
Comprehensive health care plans. Covered at 100% of the cost for full-time employees and 88% for dependents.</li><li>
$50K of term life insurance provided at no cost to the employee</li><li>
Two separate above market pension plans to choose from</li><li>
Vacation - 192 to 288 hours per year depending on length of service, prorated for part-time</li><li>
Holidays - up to 64 holiday hours per calendar year (employees accrue .0308 holiday hours for each hour paid &ndash; included in vacation accruals)</li><li>
Sick Leave - 96 hours per year, prorated for part-time</li><li>
Substantial public transportation discounts (Tri-met and C-Tran)</li><li>
Tuition Reimbursement</li><li>
Innovative Employee Assistance Program (EAP) including extensive wellness resources</li></ul> 

Why apply to OHSU?: We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu</div>

Oncology Nurse Care Coordinator

<div>Department Overview:

The Nurse Manager is a Registered Nurse (RN) responsible for operational, human resource, 
quality, and financial leadership for one or more inpatient or ambulatory clinical units or 
programs. The Nurse Manager ensures the delivery of safe, high-quality, patient- and family centered care in alignment with organizational priorities and the Professional Practice Model. 
This role fosters a supportive and professional practice environment, promotes staff engagement 
and professional development, and partners with interdisciplinary teams to achieve excellence in 
clinical outcomes, operational efficiency, and patient experience
Function/Duties of Position:

The Nurse Manager differs from the Assistant Nurse Manager (ANM) in that the Nurse Manager 
holds primary accountability for operations, staffing, quality, and fiscal management for one or 
more inpatient or ambulatory units or clinical programs. The Nurse Manager operates with 
independent decision-making authority appropriate to the size, complexity, and scope of the 
assigned area(s), which may range from a single unit to multiple units or programs. 
1. Strategic &amp; Program Planning &mdash; The Nurse Manager develops and executes shorthand long-term goals aligned with organizational, division, and nursing priorities. This 
includes establishing measurable objectives, monitoring performance outcomes, and 
adjusting plans based on data, results, and stakeholder feedback. The Nurse Manager 
engages staff in shared governance and continuous improvement initiatives to advance 
clinical practice and operational efficiency. 
2. Operational Leadership &mdash; The Nurse Manager provides leadership for daily operations 
across assigned inpatient or ambulatory units, ensuring effective patient care delivery, 
patient flow, and workflow coordination. The role maintains visibility with staff, fosters 
open communication, promotes collaboration, and models accountability. The Nurse 
Manager also leads initiatives to enhance efficiency, integration, and overall patient 
experience. 
3. Financial &amp; Resource Management &mdash; The Nurse Manager develops, monitors, and 
manages operating budgets while tracking productivity, overtime, and resource 
utilization. The role implements cost-effective strategies while maintaining high 
standards of patient care and partners with leadership to plan for staffing, capital, and 
other resource needs to ensure the operational sustainability of the units or programs. 
4. Human Resources &amp; Staff Development &mdash; The Nurse Manager recruits, hires, 
evaluates, and develops staff while fostering engagement, recognition, and 
accountability. The role provides coaching and mentoring to emerging leaders, such as 
Assistant Nurse Managers or charge nurses and supports succession planning. The Nurse 
Manager ensures compliance with labor agreements, organizational policies, and 
professional practice standards, promoting a positive and professional work environment. 
5. Quality, Safety &amp; Performance Improvement &mdash; The Nurse Manager develops, 
implements, and evaluates quality, safety, and performance improvement initiatives 
appropriate to the scope of assigned units or programs. The role uses data and evidence-based practices to identify opportunities for improvement, mitigate risk, and drive high-quality patient outcomes. The Nurse Manager fosters a culture of safety, equity, and 
continuous learning, promoting excellence in care delivery. 
6. Professional Practice &amp; Collaboration &mdash; The Nurse Manager models ethical and 
evidence-based nursing practice consistent with the ANA Code of Ethics, Nurse Practice 
Act, and organizational values. The role engages in interdisciplinary collaboration to 
advance clinical care, operational effectiveness, and patient outcomes. The Nurse 
Manager represents units and programs in organizational initiatives and supports the 
development of a professional, inclusive practice environment that values diversity and 
promotes staff engagement.
Required Qualifications:
<ul><li>Bachelor of Science in Nursing (BSN) required.</li><li>Master&rsquo;s degree in nursing or related field (e.g., MBA with healthcare concentration,</li></ul>
MHA, MPH). 
<ul><li>Two (2) years of clinical nursing experience in a related specialty AND</li><li>One (1) year of recent relevant leadership experience (e.g., charge nurse, preceptor,</li></ul>
supervisor, or equivalent). 
<ul><li>Demonstrated ability to manage complex operations in a large, matrixed healthcare</li></ul>
environment. 
<ul><li>Unencumbered Oregon RN license required.</li><li>BLS for healthcare providers required.</li><li>Professional certification in nursing leadership (e.g., NE-BC, CNML) required within 2</li></ul>
years of hire.
Additional Details:

This position also comes with great benefits! Some highlights include: 
<ul><li>
Comprehensive health care plans that cover 100% for a full-time employee and 88% for dependents for .75 FTE and higher.</li><li>
$50K of term life insurance provided at no cost to the employee</li><li>
Two separate above market pension plans to choose from</li><li>
Paid time off- 208 hours per year (full-time), prorated for part-time</li><li>
Extended illness bank- 64 hours per year, prorated for part-time</li><li>
9 paid holidays per year</li><li>
Three weeks of paid parental leave</li><li>
Adoption assistance program (up to 5k)</li><li>
Substantial Tri-met and C-Tran discounts</li><li>
Tuition Reimbursement</li><li>
Innovative Employee Assistance Program (EAP)</li></ul>
Why apply to OHSU?: We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu</div>

Nurse Manager

<div>Department Overview:

The PAS Specialist at Family Medicine at South Waterfront provides excellent clinical care through professional response to patient needs. This role is responsible for all reception duties, including check in, check out, telephones, and providing a high level of administrative support to both providers and patients. This will include gathering appropriate and correct patient demographics, financial screening, worker compensation status, and non-covered service status. Will schedule appointments including but not limited to new patient, ancillaries, procedure services, and follow-up appointments. Gathers and records information about patients, provides specific customer services which include screening for financial eligibility, confirming health insurance coverage, and individual's obligations. Maintains current information on all managed care insurance plans and is up to date with all insurance plan changes. Solid administrative skills, including letter/phone correspondence, organizational skills, project maintenance, and other general office tasks.
Function/Duties of Position:
<ul><li>Outpatient Clinic: Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit. This position will also check in / out established patients, make return appointments, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately into OHSU databases or into the medical record when necessary. Answer all basic appointment questions. Determine and collect co-payments/cash handling. Applies problem solving and negotiating skills in resolving patient concerns. Provides high level of support to providers and patients.</li><li>
Answer incoming phone calls, verify account information including, but not limited to, demographics, insurance, and Primary Care Provider. Will schedule appointments including but not limited to new patient, ancillaries, procedure services, and follow-up appointments. Maintains current information on all managed care insurance plans and is up-to date with all insurance plan changes, utilizing information to efficiently and effectively obtain authorizations as appropriate. Solid understanding of ICD10/CPT coding requirements and issues. Responsible for keeping the schedule flowing smoothly and on time. Applies problem solving and negotiating skills in resolving patient concerns. Creates telephone and routes telephone encounters with accurate information for medical staff from patients or patient&rsquo;s representative. Manages providers schedule and completes administrative work for team providers.</li><li>
Enrollment &amp; Eligibility. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies.
</li><li>Performs other administrative duties and/or projects as requested by providers, managers, and supervisors.
</li><li>Offers MyChart access.
</li></ul>Required Qualifications:
<ul><li>Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position</li></ul>
Knowledge and Skills Required:<ul><li>
Basic computer keyboarding skills including typing of 30 - 45 wpm.</li><li>
Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.</li></ul>
Preferred Qualifications:
<ul><li>Two or more years of experience in a medical office setting.</li><li>
Previous OHSU and EpicCare experience.
</li></ul>Additional Details:
<ul><li>Exposure to ill patients - flu, colds, virus. Must be able to sit for long periods, move about the clinic as necessary, and use telephone and computer for extended periods of time.</li></ul>
Why apply to OHSU?: We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu</div>

PAS Specialist (Patient Access Service Specialist)