Abrar Admin

Origin Hotel Red Rocks

<div>The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!<h4 class="jobSectionHeader">
Job Responsibilities</h4>
Consistently provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Follow established key control policy
Ensure proper credit policies are followed and verify credit limit report
Submit all lost &amp; found articles accompanied by a completed lost &amp; found report
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
Knowledgeable of fire and emergency procedures
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
Monitor room availability throughout the day
Review daily the selling status of the hotel using yield management system
Performs all other duties as directed by immediate supervisor
Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
Performs other duties as assigned, requested or deemed necessary by management<h4 class="jobSectionHeader">
Job Qualifications</h4>
High school diploma or equivalent; and six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
The employee must occasionally lift and/or move up to 25 pounds.
Benefits<ul><li>Accrued, paid time off</li><li>Medical, dental, &amp; vision insurance for eligible employees</li><li>Eligible to participate in Company's 401(k) program with employer matching after 90 days</li><li>Flexible spending accounts</li><li>Basic Life and AD&amp;D insurance</li><li>Company-paid life insurance for eligible employees</li></ul>
- Employee Paid Short- and Long-Term Disability<ul><li>Employee Assistance Program</li><li>Hotel discount program</li></ul>
The application period will be open for approximately 30 days 5/13/26, or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.
Salary
USD $19.00/Hr.
Position Type: Hourly - Full Time
Property: Origin Red Rocks
Category: Guest Services/Front Desk
Min: USD $19.00/Hr
Max: USD $19.00/Hr
Tipped Position: No
Bonus Eligable: No
Address: 18485 West Colfax Avenue
City: Golden
State: CO
Requirements
None
Requirements
None
Requirements
None</div>
 
<div><h4 class="jobSectionHeader">Job Description</h4>
The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!<h4 class="jobSectionHeader">
Job Responsibilities</h4>
Consistently provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Follow established key control policy
Ensure proper credit policies are followed and verify credit limit report
Submit all lost &amp; found articles accompanied by a completed lost &amp; found report
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
Knowledgeable of fire and emergency procedures
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
Monitor room availability throughout the day
Review daily the selling status of the hotel using yield management system
Performs all other duties as directed by immediate supervisor
Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
Performs other duties as assigned, requested or deemed necessary by management<h4 class="jobSectionHeader">
Job Qualifications</h4>
High school diploma or equivalent; and six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
The employee must occasionally lift and/or move up to 25 pounds.
Benefits<ul><li>Accrued, paid time off</li><li>Medical, dental, &amp; vision insurance for eligible employees</li><li>Eligible to participate in Company's 401(k) program with employer matching after 90 days</li><li>Flexible spending accounts</li><li>Basic Life and AD&amp;D insurance</li><li>Company-paid life insurance for eligible employees</li></ul>
- Employee Paid Short- and Long-Term Disability<ul><li>Employee Assistance Program</li><li>Hotel discount program</li></ul>
The application period will be open for approximately 30 days 5/13/26, or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.
Salary
USD $19.00/Hr.
Position Type: Hourly - Full Time
Property: Origin Red Rocks
Category: Guest Services/Front Desk
Min: USD $19.00/Hr
Max: USD $19.00/Hr
Tipped Position: No
Bonus Eligable: No
Address: 18485 West Colfax Avenue
City: Golden
State: CO
Requirements
None
Requirements
None
Requirements
None</div>

Front Desk Agent

Join Origin Hotel Red Rocks and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Origin Hotel Red Rocks

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Front Desk Agent