Qureos Mentor

OSP India - Hyderabad Private Limited

<div>OSP India, now part of one.O. 
OSP India - Hyderabad Private Limited takes a significant step forward in its evolution by becoming part of Otto Group one.O, the new central, high-performance partner for strategy consulting and technology for the Otto Group. This strengthens our mission to deliver innovative IT solutions for commerce and logistics, combining experience, technology, and a global vision to lead the digital future.<div> 
Mission</div><div> 
Our mission is to provide customer-contact data analysis and automate customer-contact processes.</div><div> 
We deliver insights from Aftersales Customer Experience (CX) data and build automated, data-driven solutions that enhance the efficiency and quality of customer interactions.</div><h3 class="jobSectionHeader"> 
Requirements</h3><div> 
About the Team &ndash; CURL</div><div> 
The CURL team is responsible for:</div> 
<div></div><ul><li>
Designing and maintaining data pipelines (e.g., from Amazon Connect) to our BI data warehouse. 
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Modeling and visualizing data through Power BI dashboards to support decision-making on customer-contact processes, service portfolios, and tooling. 
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Developing and maintaining tools for business departments to audit and manage special payment handling by call center agents. 
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Collaborating with other teams to automate aftersales customer-contact processes using end-to-end automation and AI/GenAI technologies.</li></ul><div> 
Key Responsibilities</div> 
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Develop and maintain ETL pipelines to process and integrate customer-contact data (e.g., call center, CRM, ticketing systems). 
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Ensure data quality, accuracy, and consistency across all aftersales CX datasets. 
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Create and enhance Power BI dashboards and data models to support reporting, analytics, and operational insights. 
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Collaborate with data scientists, automation engineers, and business stakeholders to identify automation opportunities in customer-contact workflows. 
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Contribute to the design and implementation of (Gen)AI-driven process automation for customer-contact handling and aftersales support. 
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Support auditing and compliance processes, including tools for payment verification and exception handling. 
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Continuously optimize data architecture and streamline workflows for scalability and performance.</li></ul><div> 
Qualifications &amp; Skills</div> 
Essential:<ul><li> 
5&ndash;8 years of professional experience as a BI Developer, preferably in a data-driven customer service or aftersales environment. 
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Degree in Computer Science, Data Engineering, Business Analytics, or related field. 
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Strong experience with data pipelines, ETL tools, and BI platforms (e.g., Power BI, Azure Data Factory, AWS services). 
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Solid understanding of data modeling, SQL, and data warehouse concepts. 
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Experience with Python, SQL, or related scripting languages for data transformation. 
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Ability to interpret complex datasets and translate insights into actionable business recommendations.</li></ul> 
Preferred: 
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Familiarity with Amazon Connect or other customer contact center platforms. 
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Experience with process automation tools (e.g., UiPath, Power Automate, or custom workflow automation). 
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Exposure to AI/GenAI-based automation solutions (e.g., chatbots, language models, voice analysis). 
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Understanding of Aftersales or Customer Service operations in large organizations.</li></ul> 
Soft Skills 
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Analytical and structured problem-solving mindset. 
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Strong communication and stakeholder management skills. 
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Team-oriented, proactive, and able to work in cross-functional environments. 
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Curiosity and drive to continuously improve processes and tools.</li></ul> 
What We Offer 
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Opportunity to shape the future of data-driven customer contact and automation in aftersales. 
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Collaboration with experts across data engineering, AI, and customer experience domains. 
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Modern tech stack and flexible working environment. 
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Continuous learning and professional development opportunities.</li></ul><h3 class="jobSectionHeader"> 
Benefits</h3><div><ul><li>
Flexible Working Hours: Support for work-life balance through adaptable scheduling. 
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Comprehensive Medical Insurance: Coverage for employees and families, ensuring access to quality healthcare. 
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Hybrid Work Model: Blend of in-office collaboration and remote work opportunities, with four days a week in the office.</li></ul></div></div>

BI Developer

Join OSP India - Hyderabad Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

OSP India - Hyderabad Private Limited

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BI Developer