Qureos Mentor

OUTAGAMIE COUNTY

JOB
 Under general direction of the Operations Supervisor, the Airport Operations Specialist II is a customer service position that is primarily responsible for supporting all ground operations for inbound and outbound aircraft, flight crews, and passenger operations at the FBO and commercial passenger terminal. This position will also provide general support for airport operations and maintenance as requested.Core Hours: The FBO is staffed from 4:00am to 11:00pm, the scheduled shift is for Wednesday through Saturday 1:00pm to 11:00pm, however, there may be availability from 4:00am-2:00pm. Overtime may be required for operational needs, snow removal and potential for on-callLocation: Appleton International AirportBenefits: Full benefits package including being a part of the Wisconsin Retirement System Pension!Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information
 
EXAMPLE OF DUTIES
 The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Perform aircraft ground services to commercial and general aviation aircraft with all supplies and materials as may be required. Act as a Ground Security Coordinator, Cross Utilized Agent (CUA), ground handling lead, trainer and/or take an active role in improving the performance of ground handling and FBO operations. Provide fuel and deice quality assurance and quality checks, perform airline fuel audits, oversee equipment repair and needs, and perform inventory of product to ensure safe and efficient service to our customers. Engage with customers and key stakeholders, assist them with their needs, and provide exceptional customer experience to achieve customer service objectives. Assist with the development of staff work schedules, staff efficiency models, and staffing plans.Meet and greet customers, assist them with their needs, and strive to provide exceptional customer experience. Assist passengers and pilots in boarding and disembarking the aircraft along with any baggage and cargo. Tow and marshal aircraft, ensure aircraft are chocked, locked, and secure. Operate ground support equipment including fuel trucks, deice trucks, tugs, carts, belt loaders, portable stairs, air starts, GPUs, automobiles, etc. including providing appropriate reports, checklists, and paperwork. Maintain, clean, and organize facilities, equipment and grounds, to ensure airport facilities and grounds remain, safe, organized, and ready for operation. Provide security in and around airport facilities and grounds for customers and visitors. Communicate via two-way radio, direct customers, drivers, and flight crews where needed. Provide snow removal support during and outside of normally scheduled hours. Support commercial ground, facility, and passenger services, such as commercial terminal aircraft ground support, baggage handling, facility and grounds maintenance, valet services, and other duties as assigned.Other duties as requested or assigned.
 
SUPPLEMENTAL INFORMATION
 Strong interpersonal and communication skills, direct interface, over telephone and in writing. Ability to professionally engage and service passengers, pilots, flight crews and other airport visitors. Ability to make decisions with multiple objectives and implement in a safe, efficient manner. Follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others. Must be available to work flexible hours, including weekends, holidays, days, nights, and extended hours as needed. Ability to perform a variety of manual tasks including but not limited to: aircraft fueling, loading baggage and cargo, facility cleaning, valet vehicle relocation, vehicle washing, aircraft cleaning and vacuuming, and snow removal. Ability to work without direct management supervision. Must be comfortable working outdoors, day, night and in all weather conditions. Physical RequirementsStepping up/down on ladders, tugs, and fuel trucksLift baggage from ground level to waist and overhead while loading aircraft, up to 75lbsBending and stooping to pick up tow bars and other equipment, up to 75lbsStooping below wings to chock aircraftStanding and walking for extended periods of time, running when requiredGood hand-eye coordination with good peripheral visionOUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Airport Operations Specialist II (Full Time)

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OUTAGAMIE COUNTY

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Airport Operations Specialist II (Full Time)