Qureos Mentor

Outreach.io

<div><div><div><b>About the Team:</b></div><div>
The Outreach Technical Support team is a crucial resource that helps customers realize the full potential of the Outreach platform. The team is comprised of deeply technical, customer-obsessed support professionals that answer questions, address challenges and advocate for solutions that improve the Outreach customer experience.</div><div></div><div><b><br>
The Role:</b></div><div>
We are looking for a seasoned Engineering Manager to lead a team that will custom develop tools and enhance existing systems to create a more unified, AI-powered platform that empowers Outreach Technical Support Engineers (TSEs) to deliver excellent customer service at scale. This includes implementing AI tools that improve TSE efficiency, automate workflows, and integrate disparate tools into a unified interface. The ideal candidate will have a strong fullstack background to lead a talented team of frontend and backend engineers. You will be responsible for delivering high-quality software solutions, mentoring team members, collaborating with cross-functional stakeholders, and driving technical excellence across the Support and Engineering organizations. This role will be a part of the Support Leadership Team and work seamlessly with teams across the Product Development and Engineering (PDE) organization.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Your Daily Adventures Will Include:</b></h3><ul><li><ul><li>
Lead and manage a team of fullstack, backend, and frontend engineers.</li><li>
Drive the design, development, and deployment of scalable web applications and services.</li><li>
Provide technical guidance and mentorship to engineers, helping them grow in their careers.</li><li>
Collaborate closely with support management, product managers, designers, and other stakeholders to translate business requirements into technical solutions.</li><li>
Ensure timely and high-quality delivery of projects through effective planning, code reviews, and continuous improvements.</li><li>
Define and enforce engineering best practices, coding standards, and development workflows.</li><li>
Participate in architecture and design discussions and lead the adoption of modern technologies and tools.</li><li>
Develop an understanding of the support team&rsquo;s processes and systems to identify opportunities to build tools that enhance TSE efficiency.</li><li>
Integrate the most critical and commonly used tools into an integrated UI that gives TSEs a &ldquo;single pane of glass&rdquo; ticket experience.</li><li>
Leverage AI to automate TSE workflows and enhance the customer experience.</li><li>
Build a strong engineering culture based on ownership, collaboration, and innovation.</li><li>
Conduct regular performance evaluations and help in career development planning for team members.</li><li>
Establish OKRs and KPIs for the team and execute rigorously against the strategy to meet objectives and deliver excellent value.</li><li>
Attract and retain a high-performance team by building a strong culture that fosters trust, collaboration, fun and achievement of long-term career goals.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Our Vision of You:</b></h3><ul><li><ul><li>
Minimum 12 years of total experience in software development, with strong hands-on experience in fullstack development.</li><li>
Proven experience managing and growing engineering teams (frontend and backend).</li><li>
Solid understanding of web technologies such as JavaScript/TypeScript, React.js, Node.js, Python, Java, or similar.</li><li>
Experience with modern backend frameworks and building RESTful APIs and/or GraphQL.</li><li>
Strong understanding of cloud platforms (e.g., AWS, GCP, or Azure) and CI/CD practices.</li><li>
Familiarity with Agile methodologies and project management tools (e.g., Jira).</li><li>
Excellent communication and interpersonal skills with the ability to work across teams and functions.</li><li>
Passion for building scalable systems and mentoring engineering talent.</li><li>
Experience in fast-paced product/startup environments.</li><li>
Experience working with and creating tooling for support ticketing systems, like Zendesk</li><li>
Experience working with and integrating internal collaboration tools, like Slack and Jira, with support ticketing systems.</li><li>
Familiarity with support processes and operations.</li></ul></li></ul></div></div></div>

Engineering Manager

<div><div><div><b>About Outreach</b></div><div></div><div><br>
Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.</div><div></div><div><b><br>
About the Team</b></div><div></div><div><br>
On the Voice Service and Experience Team we:</div><div></div><ul><li><br>
Own features end-to-end, from the customer need all the way to the back-end implementation</li><li>Ship code to production every day</li><li>Are highly collaborative and foster a learning environment</li><li>Do Agile development, with Sprints and regular retrospectives</li><li>Function in a highly progressive, quick-iteration environment focused on delivering consistent, incremental customer value</li><li>Have something new to demo every week</li></ul><div></div><div><br>
The team&rsquo;s mission is to continually reduce the time spent by customer-facing representatives on data access and modification across different systems. We provide customers with meaningful and relevant data aggregated at their fingertips, to increase the time they can invest in adding value for their customers.</div><div></div><div><br>
We&rsquo;re currently shoring up the core functionalities of our telecom product. In the long term we want to give customers the same edge with calling and messaging that they have with email: the ability to optimize and constantly improve how they interact with customers. We will face new challenges as we continue to scale out to ten times the volume of calling we have today and beyond. These efforts present a diverse gamut of work that will help enhance Outreach&rsquo;s competitive edge by making our customers more effective.</div><div></div><div><b><br>
The Role</b></div><div></div><div><br>
Making and receiving voice calls are a key component of the Outreach product offering. Every month, Outreach customers complete more than 8 million calls with their prospects on our voice platform. The Voice Service and Experience Team is hiring software engineers to increase its momentum in this space. If you have experience building high availability voice communication experiences on top of open-source real-time communication software and commercial communications platform APIs, we&rsquo;d love to talk to you about this opportunity.</div><div></div><div><br>
Telecom system development is a little different from other web development. The features we build are inherently heavy on state, complex in workflow, and include extensive third-party integrations. You&rsquo;ll have to be creative, build on top of a lot of existing technology, and stay focused on Outreach&rsquo;s core value proposition of revenue efficiency. You&rsquo;ll be building systems to ensure calling is simple, reliable, and crystal clear; so that our customers can reduce the time on clicking around or performing repetitive actions and focus on what matters most - interacting with their prospects.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Your Daily Adventures Will Include</b></h3><ul><li><ul><li>
Partnering with product managers, designers, and analysts to deeply understand the needs of our users and build a product that serves those needs</li><li>
Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security</li><li>
Finding ways to engineer high availability into a system that has lots of moving parts</li><li>
Working with stakeholders to make sure our customers have the tools they need to be successful on our platform</li><li>
Setting direction for the team and help guide engineering vision</li><li>
Working on one of the most visible parts of Outreach&rsquo;s product - to both our customers and the rest of our organization</li><li>
Improving the team and company &ndash; you will be an active participant in our culture (mentorship, interviewing, and new initiatives)</li><li>
Owning relationships with other engineering teams and collaborate with other functions within Outreach</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Our Vision of You</b></h3><ul><li><ul><li>
9+ years of professional software development experience</li><li>
Demonstrated strong experience with building distributed systems with a cloud service-oriented architecture</li><li>
Great communications skills</li><li>
Experience building and consuming web based APIs</li><li>
Familiar with continuous deployment environments</li><li>
Go above and beyond to help your team</li><li>
Knowledge of Go is a must and Ruby is a plusYou embody our core values: we are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other&rsquo;s back no matter what, we&rsquo;re one with our customers, and we find strength in diversity and inclusion</li><li>
Experience with VoIP, specifically using WebRTC and SIP to facilitate real-time communication between users and with phone numbers across the globe (plus)</li></ul></li></ul></div></div>
<div><div><b>Why You&rsquo;ll Love It Here</b></div><div></div><ul><li><br>
Highly competitive salary</li><li>25 days annual vacation time + sick time and casual leave</li><li>Group medical policy coverage available to employees and up to 5 eligible family members</li><li>OPD benefit covered up to INR 10,000</li><li>Life insurance and personal accident insurance at 3x annual CTC</li><li>26 weeks of maternity leave pay, and 15 days of paternity leave pay</li><li>Opportunity to be part of company success via the RSU program</li><li>Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military</li><li>Employee referral bonuses to encourage the addition of great new people to the team</li><li>Fun company and team outings because we play just as hard as we work</li></ul><div></div><div><b><i><br>
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.</i></b></div></div></div>

Staff Software Engineer - Backend (Golang), minimum 7+ years of experience

Join Outreach.io and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Outreach.io

ABOUT_COMPANY

Engineering Manager

Staff Software Engineer - Backend (Golang), minimum 7+ years of experience