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Ovation Workplace services

<div>Job Role &ndash; Desktop Support Technician 
Job Summary 
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, 
answer questions, troubleshoot and document steps performed to resolve challenges with hardware, 
software and application issues in a ticketing system. The candidate will also need to facilitate 
customer resolution for calls and engage their supervisors and managers to ensure operational 
consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break 
Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating 
systems and platforms, as well be able to provide support and apply desktop fault resolution for the 
approved application suite. Ideal candidate should have relevant 2-3 years&rsquo; experience in Windows 
Desktop support. 
a) Provide first/second level contact and problem resolution for customer issues. 
b) Work with Third Party Vendors to remediate complex AV issues as needed. 
c) Provide timely communication on issue status and resolution. 
d) Maintain ticket updates for all reported incidents. 
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and 
Microsoft Office 2010, Cisco Jabber, another authorized desktop application. 
f) Should have basic knowledge of Mac operating system, to support Apple pc users. 
g) Install, upgrade, support and troubleshoot for printers, computer hardware. 
h) Performs general preventative maintenance tasks on computers, laptops, printers. 
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral 
equipment. 
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and 
workstation hardware/software. 
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart 
Devices and Telecoms. 
l) This position requires the ability to work in a project-based environment requiring flexibility and 
teamwork. Performs other duties as assigned. 
Candidate Required Minimum Qualifications and Skills 
a) Bachelor&rsquo;s Degree or equivalent in Computer Science or related field. 
b) CompTIA A+, Microsoft Certified Professional (MCP) or better. 
c) Minimum of 18 months years of IT experience. 
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware 
installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. 
e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, 
Windows PC/laptop management via Active Directory. 
f) Proven analytical, troubleshooting and problem-solving skills. 
g) Proven ability to multi-task, effectively determine priorities and meet SLA&rsquo;s. 
h) Excellent communication relationship-building and internal customer service skills. 
i) Adaptable and flexible in a fast-changing industry and work environment. 
j) Willing to work off-hours and weekends when required for projects or emergency support.<h3 class="jobSectionHeader">
Job Requirements &ndash; Desktop Support Technician</h3>
<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
</li><li>
Minimum 18 months to 3 years of hands-on experience in Desktop / End-User Support.
</li><li>
Strong experience supporting Windows operating systems (Windows 7, 8.1, 10).
</li><li>
Proficiency with Microsoft Office / Office 365 applications.
</li><li>
Working knowledge of Active Directory, including user account management and Group Policy Objects (GPOs).
</li><li>
Experience with PC hardware installation, troubleshooting, and break/fix support.
</li><li>
Familiarity with enterprise antivirus and endpoint security solutions.
</li><li>
Basic knowledge of macOS to support Apple desktop and laptop users.
</li><li>
Experience supporting printers, peripherals, and accessories.
</li><li>
Understanding of networking fundamentals (LAN/WAN, TCP/IP, DNS, DHCP) for basic connectivity troubleshooting.
</li><li>
Exposure to mobile device management for iOS and Android devices.
</li><li>
Experience using ITSM / Helpdesk ticketing systems for incident and request management.
</li><li>
Strong analytical, troubleshooting, and problem-solving skills.
</li><li>
Ability to prioritize tasks, multitask, and meet SLA commitments in a fast-paced support environment.
</li><li>
Excellent verbal and written communication skills with a customer-focused approach.
</li><li>
Proven ability to work independently and collaboratively in a team-based environment.
</li><li>
Flexibility to work in a project-driven, shift-based environment, including off-hours or weekends when required.
</li><li>
Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP) or higher are preferred.
</li></ul>
The Desktop Support Technician is responsible for providing day-to-day local and remote technical support to end users within the IT Support Center. This role involves handling inbound support requests, troubleshooting and resolving hardware, software, operating system, and application issues, and accurately documenting resolutions in a ticketing system. The technician will deliver first and second level support, perform break/fix activities, and provide fault diagnosis across Windows and approved desktop platforms, with basic support for macOS environments.

The role requires close collaboration with internal teams, supervisors, and third-party vendors to ensure timely issue resolution, operational consistency across shifts, and adherence to defined SLAs. Responsibilities also include installing, upgrading, maintaining, and repairing desktops, laptops, printers, and peripherals; performing preventive maintenance; and supporting network connectivity and enterprise security tools. The ideal candidate will have 2&ndash;3 years of Windows desktop support experience, strong troubleshooting skills, and the flexibility to work in a project-driven, fast-paced environment, including off-hours support when required.</div>

Desktop support Technician - Level 3

<div>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.
<ul><li>
Provide first/second level contact and problem resolution for customer issues. 
b)Work with Third Party Vendors to remediate complex AV issues as needed. 
c)Provide timely communication on issue status and resolution. 
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul></div>

Desktop Support Technician

<div>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.
<ul><li>
Provide first/second level contact and problem resolution for customer issues. 
b)Work with Third Party Vendors to remediate complex AV issues as needed. 
c)Provide timely communication on issue status and resolution. 
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul>
Role - Senior Desktop Support Engineer - Windows and MAC End Points
Job Description:

A senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Okta, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.
Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.

Key Responsibilities:

Technical Proficiency: Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.

Hardware Knowledge: Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.

Software Applications: Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.

Software solutions: JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory

Ticketing and Help Desk Platforms: ServiceNow and Jira Service Management or similar tools.

Networking Basics: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.

Remote Desktop Support: Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.

Customer Service Skills: Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.

IT Inventory: Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies

Adaptability and Learning: Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.

Team Collaboration: Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.

Experience: Minimum 5 to 7+ years of experience as a Desktop Support Engineer</div>

<div>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break 
Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Ideal candidate should have relevant 2-3 years&rsquo; experience in Windows Desktop support. 
a) Provide first/second level contact and problem resolution for customer issues. 
b) Work with Third Party Vendors to remediate complex AV issues as needed. 
c) Provide timely communication on issue status and resolution. 
d) Maintain ticket updates for all reported incidents. 
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. 
f) Should have basic knowledge of Mac operating system, to support Apple pc users. 
g) Install, upgrade, support and troubleshoot for printers, computer hardware. 
h) Performs general preventative maintenance tasks on computers, laptops, printers. 
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. 
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. 
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and 
Telecoms. 
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. 

Candidate Required Minimum Qualifications and Skills 
a) Bachelor&rsquo;s Degree or equivalent in Computer Science or related field. 
b) CompTIA A+, Microsoft Certified Professional (MCP) or better. 
c) Minimum of 18 months years of IT experience. 
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and 
troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. 
e) Mobile device management including IOS and Android devices, Enterprise encryption solutions,Windows PC/laptop management via Active Directory. 
f) Proven analytical, troubleshooting and problem-solving skills. 
g) Proven ability to multi-task, effectively determine priorities and meet SLA&rsquo;s. 
h) Excellent communication relationship-building and internal customer service skills. 
i) Adaptable and flexible in a fast-changing industry and work environment. 
j) Willing to work off-hours and weekends when required for projects or emergency support.</div>

Join Ovation Workplace services and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ovation Workplace services

About Company

Desktop support Technician - Level 3

Desktop Support Technician

Desktop Support Technician

Desktop Support Technician

Desktop Support Technician