Qureos Mentor

Oxford International Education Group

Role Overview:We are seeking a detail-oriented and proactive IT Support Executive to join our Mumbai Division&rsquo;s IT &amp; Infrastructure team. This individual will serve as the first line of support for all employee IT issues, with a strong focus on timely troubleshooting, user coordination, and complete asset lifecycle management. While the broader team operates in a remote-first environment, this role is strictly on-site and critical to ensuring smooth day-to-day operations.This position involves direct interaction with employees across all functions, coordination with external IT vendors for escalations, and hands-on oversight of our asset inventory and logistical workflows. The ideal candidate is responsive, well-organized, tech-savvy, and capable of owning operational responsibilities with a sense of accountability.Key ResponsibilitiesEnd-User Support &amp; Troubleshooting<ul><li>Monitor and respond promptly to IT support requests raised via the IT support mailbox.</li><li>Coordinate directly with employees via Teams calls or remote access tools to troubleshoot and resolve hardware, software, and connectivity issues.</li><li>Provide first-level support for routine issues and escalate more complex problems to the appropriate third-party support teams when needed.</li><li>Track, document, and close support tickets in a timely and structured manner.</li><li>In cases where issues cannot be resolved remotely and the root cause remains unidentified; the IT Support Executive will be required to conduct an on-site visit to the employee&rsquo;s residence for further diagnosis and resolution. Such visits will be coordinated under the guidance of the IT &amp; Infrastructure Lead and documented appropriately as part of the support workflow.</li></ul>Asset Management<ul><li>Maintain an up-to-date asset inventory database, tracking device assignment, condition, and availability.</li><li>Manage the end-to-end asset assignment and recovery process during onboarding and offboarding.</li><li>Categorize and maintain logs of active, spare, and scrapped devices with proper tagging and documentation.</li><li>Ensure accurate records are maintained for asset audits and take ownership of discrepancies if any arise.</li><li>Liaise with logistics vendors to arrange timely pickup and delivery of IT equipment as per operational needs.</li></ul>Vendor &amp; Interdepartmental Coordination<ul><li>Act as a liaison between the internal team and third-party IT vendors for escalated issues.</li><li>Coordinate closely with vendors to ensure timely resolution of support cases outside the internal support scope.</li><li>Support internal coordination with the Finance team by preparing and submitting reimbursement vouchers, vendor invoices, and logistics-related expense documentation.</li></ul>Compliance &amp; Documentation<ul><li>Ensure proper documentation is maintained for every asset movement, user assignment, and IT support resolution.</li><li>Follow established data management practices and tools as directed by the Department.</li><li>Uphold internal IT policies and report any irregularities in device handling or data discrepancies.</li></ul>Required Skills &amp; Experience<ul><li>1 years of hands-on experience in IT support or desktop support roles, preferably in a user-facing capacity.</li><li>Strong troubleshooting capabilities within Windows-based environments, including both hardware and software issues.</li><li>Comprehensive working knowledge of the Microsoft 365 suite, including but not limited to:</li></ul>&Oslash; Outlook and Exchange Online&Oslash; Microsoft Teams&Oslash; SharePoint (permissions, file access, basic site usage)&Oslash; OneDrive&Oslash; Word, Excel, PowerPoint (including file recovery, version issues, and general support queries)<ul><li>Familiarity with remote access and control tools to provide effective virtual support.</li><li>Experience with maintaining IT asset inventories, using Excel or asset management platforms.</li><li>Capable of preparing structured documentation, reports, or finance support documentation (e.g., vouchers, invoice summaries).</li><li>Excellent interpersonal, verbal, and written communication skills; able to liaise confidently with both end users and vendors.</li><li>Self-driven, dependable, and able to manage day-to-day operations under minimal supervision.</li></ul>Work Environment<ul><li>This is an on-site role based in our Mumbai office.</li><li>The role involves occasional coordination with logistics personnel for hardware movements.</li><li>Must be comfortable with multitasking and working in a fast-paced, remote-first operational setup.</li></ul>Accountability<ul><li>The IT Support Executive will be held accountable for:</li><li>Accurate maintenance of asset records.</li><li>Timely resolution and closure of support tickets.</li><li>Proper handling and documentation of all asset dispatch and return processes.</li><li>Ensuring compliance with internal IT protocols and escalation procedures.</li></ul>Experience: 1-2 yearsLocation: Mumbai (Andheri East)Job Type: Full-timePay: &#8377;15,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

IT Support Executive

Join Oxford International Education Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Oxford International Education Group

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IT Support Executive