Qureos Mentor

Pacific Office Automation

<div>Meter Services Technical Support Dispatcher
Pay: $19.00&ndash;$22.00 per hour DOE
Location: On-site in Phoenix, Arizona or Beaverton, Oregon
Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to 30+ branches located in ten western states. With over 40 years of success in office equipment and technology sales and service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you'll find an amazing technology company full of growth opportunities, outstanding benefits, and passionate coworkers who are committed to helping you succeed. We believe in developing long-term careers by providing employees with the training and certifications needed to stay current with rapidly evolving technology. At POA, every voice matters, regardless of seniority or tenure.
Position
We are seeking a Meter Services Technical Support Dispatcher to join our growing Meter Services team.
This is a hybrid administrative and technical support role responsible for coordinating support requests, scheduling software installations, managing ticket workflow, and assisting customers with Pacific Office Automation's managed print services software. If you enjoy staying organized, solving technical problems, and providing exceptional customer service, we'd love to hear from you.
Essential Job Duties
<ul><li>Monitor, prioritize, and route incoming Meter Services support tickets to the appropriate technician or department.
</li><li>Review support requests for accuracy and completeness while gathering additional information when necessary.
</li><li>Track ticket progress and ensure timely follow-up, communication, and resolution.
</li><li>Maintain detailed documentation within the company's CRM and ticketing systems.
</li><li>Coordinate and schedule Remote Monitoring Services software installation appointments with customers, technicians, and sales representatives.
</li><li>Manage technician schedules and assist with workload planning to maximize team efficiency.
</li><li>Install and configure Remote Monitoring Services software for customers.
</li><li>Troubleshoot software issues and provide technical support to both internal and external customers.
</li><li>Communicate with customers via phone and email to provide updates, answer questions, and collect information needed to resolve issues.
</li><li>Partner with sales representatives, contract administrators, and Meter Services technicians to deliver an outstanding customer experience.
</li><li>Complete all required MPS Monitor training within the first 30 days of employment.
</li><li>Participate in ongoing technical development by working toward Microsoft and/or CompTIA A+ certifications.
</li><li>Support department goals while meeting role-specific performance metrics and KPIs.
</li></ul>Qualifications
<ul><li>High school diploma or equivalent required.
</li><li>Associate degree preferred.
</li><li>Strong organizational skills with the ability to manage multiple priorities.
</li><li>Excellent attention to detail and accuracy.
</li><li>Strong written and verbal communication skills.
</li><li>Comfortable working with computers and learning new software systems.
</li><li>Ability to work independently while collaborating effectively within a team.
</li><li>Customer-focused mindset with excellent follow-through and professionalism.
</li></ul>Preferred Qualifications
<ul><li>Customer service experience.
</li><li>Technical support or IT Help Desk experience.
</li><li>Experience working with CRM or ticketing systems.
</li><li>Interest in technology and troubleshooting software applications.
</li><li>Microsoft or CompTIA A+ certifications, or a willingness to obtain them.
</li></ul>Benefits
<ul><li>Career advancement and professional growth opportunities.
</li><li>Ongoing training and certification programs.
</li><li>Collaborative, team-oriented work environment.
</li><li>Medical, Dental, Vision, and Life Insurance.
</li><li>401(k) with company match.
</li><li>Paid Time Off, Vacation, and Sick Leave.
</li><li>FSA and HSA benefit options.
</li></ul>Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity or expression, age, religion, veteran status, disability, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.
#LI-Onsite</div>

Meter Services Technical Support Dispatcher (On-Site)

<div>Technical Account Manager &ndash; Managed IT
<ul><li>Location: Medford, OR (On-site)</li>
<li>Compensation: $60,000 &ndash; $100,000 DOE</li>
</ul>
Job Description
Pacific Office Automation&rsquo;s Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams&mdash;Sales Engineers, Helpdesk, Onboarding, and Project Delivery&mdash;to ensure clients effectively leverage, maintain, and evolve their IT environments.
Our TAMs act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.
Skills, Knowledge, and Expertise
Our ideal candidate demonstrates a high level of emotional intelligence (EQ) and professional maturity, enabling them to build and maintain strong client relationships. They are adept at strategic thinking, guiding business leaders through complex IT decisions, and reframing challenges into actionable solutions.
The right individual is confident presenting to executives, skilled in IT strategy development, and capable of bridging the gap between technical requirements and business outcomes.
Qualifications Required
<ul><li>5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant
</li><li>Proven experience with IT budgeting, strategic planning, and technology roadmap development
</li><li>Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
</li><li>Strong understanding of ROI analysis and cost-benefit justification for IT investments
</li><li>Ability to translate complex technical concepts into business language
</li><li>Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms
</li><li>Strong aptitude for customer service and client retention
</li><li>Excellent verbal, written, and analytical communication skills
</li><li>Highly organized with the ability to manage multiple priorities effectively
</li><li>Ability to remain composed and focused under pressure while managing client escalations
</li><li>Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams
</li></ul>Qualifications Preferred
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)
</li><li>MSP experience strongly preferred
</li><li>Familiarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMC
</li><li>Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks
</li><li>Relevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365)
</li></ul>You will be working with the following technologies on a daily basis:
<ul><li>Microsoft Windows and macOS environments
</li><li>Microsoft Windows Server / Active Directory
</li><li>Microsoft 365 / Azure / Google Workspace
</li><li>Microsoft SQL / Exchange Online
</li><li>WatchGuard, SonicWall, Cisco, or similar firewall platforms
</li><li>Remote Access: VPN, RDS
</li><li>Virtualization: VMware, Microsoft Hyper-V
</li><li>Wireless: Aruba, WatchGuard, Meraki
</li><li>Endpoint Security, EDR, and Cloud Backup solutions, SIEM
</li></ul>Benefits
<ul><li>Medical, Dental, Vision, and Life Insurance
</li><li>401(k) with company match
</li><li>Paid Time Off (Vacation, Sick Leave, Holidays)
</li><li>Monthly Car Allowance
</li><li>FSA/HSA Programs
</li><li>Company events, recognition trips, and a collaborative team environment
</li></ul>Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees&rsquo; differences because we know that diversity makes us stronger.
Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over forty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, &amp; TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
#INDSP
#LI-Onsite</div>

IT Technical Account Manager

<div>
 
 Sales Development Executive - Office Technology Solutions
 
 Reno, NV | Full-Time | Onsite | W-2 Employee
 
 
 Bold Works Here &mdash; Advance Your Career at Pacific Office Automation
 
 
 Pacific Office Automation is building a team of people who take ownership, embrace challenges, and make things happen.
 
 
 We&rsquo;re looking for our next Technology Sales Associate in Reno, Nevada.
 
 
 
 About Pacific Office Automation
 
 
 
 Founded in 1976, POA has grown to more than 40 offices across 11 states, becoming the largest independently owned office technology provider in the U.S.
 
 
 We partner with industry leaders like Canon, Ricoh, Sharp, HP, Konica Minolta, and Lexmark to deliver cutting-edge business solutions backed by exceptional service. From office technology and managed IT to software and security solutions, we help businesses operate smarter every day.
 
 
 
 About The Opportunity
 
 
 
 If you have 3&ndash;10 years of sales experience and are ready to take the next step in your career, the Technology Sales Associate is built for you.
 
 
 In this client-facing B2B sales role, you&rsquo;ll manage the full sales process from prospecting and relationship-building to presenting solutions and closing business. You&rsquo;ll work directly with local companies to understand their needs and recommend technology solutions that help their organizations operate more efficiently.
 
 
 This role is for sales professionals who are ready to take ownership of a territory, contribute new ideas, and earn a clear path for advancement.
 
 
 
 Take Advantage Of Meaningful Opportunities, Such As
 
 
 
 <ul>
 <li>
 Building and managing your own sales territory
 </li>
 <li>
 Developing advanced sales and business development skills
 </li>
 <li>
 Receiving ongoing mentorship, coaching, and leadership training
 </li>
 <li>
 Earning advancement into a Field Sales Manager position
 
 
 </li>
 </ul>
 Learn about Life at POA from our team: Watch Video
 
 
 
 What You&rsquo;ll Do
 
 
 
 As a Technology Sales Associate, you will:
 
 
 <ul>
 <li>
 Own and grow a dedicated sales territory
 </li>
 <li>
 Prospect, network, and develop new business relationships
 </li>
 <li>
 Meet with business leaders to identify challenges and recommend solutions
 </li>
 <li>
 Present POA&rsquo;s full suite of technology solutions, including office equipment, software, managed IT, and security services
 </li>
 <li>
 Build long-term client relationships through consistent service and communication
 </li>
 <li>
 Manage sales activity, pipeline, and forecasting through CRM tools
 </li>
 <li>
 Meet and exceed monthly performance goals
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 We&rsquo;re looking for someone who is:
 
 
 <ul>
 <li>
 Energized by a competitive, performance-driven environment
 </li>
 <li>
 Confident in building relationships and communicating with decision-makers
 </li>
 <li>
 Resilient, adaptable, and self-driven
 </li>
 <li>
 Interested in long-term career growth and leadership opportunities
 </li>
 <li>
 Comfortable moving fast, taking ownership, and driving results in a high-accountability culture
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 3&ndash;10 years of experience in sales, customer service, leadership, or business development
 </li>
 <li>
 Background in athletics, team leadership, or other high-involvement environments is a plus
 </li>
 <li>
 Valid driver&rsquo;s license and reliable transportation required
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 At POA, we take care of our people with strong compensation and a comprehensive benefits package.
 
 
 <ul>
 <li>
 W-2 employment with unlimited commission potential
 </li>
 <li>
 Monthly stipend and unlimited commission potential
 </li>
 <li>
 Estimated earnings potential of $60,000&ndash;$100,000+ within the first three years, based on performance
 </li>
 <li>
 Car allowance
 </li>
 <li>
 Technology package, including a computer and software
 </li>
 <li>
 Award-winning sales training and mentorship
 </li>
 <li>
 Clear advancement opportunities into leadership and management
 </li>
 <li>
 Medical, dental, vision, and life insurance
 </li>
 <li>
 401(k) with company match
 </li>
 <li>
 FSA programs
 </li>
 <li>
 Paid vacation, holidays, and sick time
 
 
 </li>
 </ul>
 
 Rewards &amp; Recognition
 
 
 
 Your hard work, persistence, and results are rewarded in several ways.
 
 
 <ul>
 <li>
 President's Club &mdash; our annual, fully company-paid incentive trip reserved for top performers
 </li>
 <li>
 Manufacturer-sponsored travel and contests
 </li>
 <li>
 Sales bonuses and performance incentives
 </li>
 <li>
 Promotion to Field Sales Manager and leadership roles
 
 
 </li>
 </ul>
 
 Our Commitment to You
 
 
 
 Pacific Office Automation is proud to be an equal opportunity employer. We believe diverse perspectives strengthen our team and drive innovation. Every employee has a voice and the opportunity to succeed.
 
 
 Application Process
 
 
 All resumes are reviewed by a human, so please allow additional time for a response.
 
 
 #INDSP
 
 
 #ZR
 
 
</div>

Sales Development Executive

Join Pacific Office Automation and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pacific Office Automation

About Company

Meter Services Technical Support Dispatcher (On-Site)

IT Technical Account Manager

Sales Development Executive