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Pacifica Group Ltd

<div>Highland Appliances - Domestic Appliance / White Goods Engineer (Field-Based)
Salary: &pound;30,000 - &pound;37,000 (depending on experience and skill set)
Above salary inclusive of &pound;2,000 per annum hard to recruit area allowance for candidates residing within the IV1-IV16 or IV30-IV36 postcode areas
Full-time | Permanent
&pound;1,500 Sign-On Bonus 
About Highland Appliance Services
Highland Appliance Services is a well-established domestic appliance repair company with over 30 years' experience. We specialise in the repair and maintenance of high-quality household appliances across the Highlands, Skye, Strathspey and Moray. We work with leading manufacturers including AEG, Beko, Neff, Zanussi, Smeg, Siemens and Bosch, and pride ourselves on delivering a fast, reliable and professional service to customers in their homes.
Due to continued growth, we are now looking for an experienced Domestic Appliance Engineer to join our field service team. 
The Role
You will be responsible for visiting customers' homes across your allocated area, diagnosing faults and carrying out effective repairs on a wide range of domestic appliances.
This is a field-based, independent role where you will manage your own workload, using your technical knowledge to deliver first-time fixes wherever possible.
You will be supported with fully planned routes, modern tools and systems, and a strong back-office team. 
What You'll Be Doing<ul><li>
Diagnosing and repairing domestic appliances in customers' homes</li><li>
Working on washing machines, tumble dryers, dishwashers, refrigeration and cookers</li><li>
Delivering high levels of customer service at all times</li><li>
Working independently to manage your daily schedule efficiently</li><li>
Completing accurate job updates using in-house engineer software</li><li>
Striving for first-time fix rates and quality workmanship</li></ul> 
What We're Looking For<ul><li>
Minimum 2 years' experience in field- based white goods / domestic appliance repair</li><li>
Strong up-to-date working knowledge in fault diagnosis and repair of at least 4 of the following: washing machines, tumble dryers, dishwashers, refrigeration, cookers</li><li>
Confident fault-finding and diagnostic ability</li><li>
Good communication skills and customer-focused attitude</li><li>
Ability to work independently and manage your own workload</li><li>
Full UK manual driving licence (maximum 6 points)</li></ul> 
Desirable (not essential):<ul><li>
Gas qualifications (CCN1 / CKR1)</li></ul> 
What We Provide
We invest in our engineers and provide everything you need to succeed:<ul><li>
Fully equipped company van with fuel card</li><li>
Tablet and modern engineer software</li><li>
Full appliance-specific kit, specialist tooling, PPE, tablet and uniform provided</li><li>
Van stock supplied</li><li>
Efficient, pre-planned route scheduling to reduce travel time</li><li>
Ongoing technical and manufacturer support</li><li>
City &amp; Guilds Assured training programme to provide additional product upskilling if required</li><li>
Manufacturer training with leading brands</li><li>
Ongoing upskilling and technical development</li></ul> 
Benefits<ul><li>
Company pension scheme</li><li>
30 days holiday including bank holidays</li><li>
Death in service benefit (3x salary)</li><li>
Optional private van use (subject to HMRC rules)</li><li>
Strong work-life balance with structured scheduling</li><li>
Company retailer discount portal</li><li>
Complimentary Multi Appliance Protection (MAP) for your home appliances</li><li>
Clear progression and promotion opportunities within the business</li></ul> 
Location
We are ideally looking for engineers based in or around:
IV1-IV16 and IV30-IV36 
Why Join Us?<ul><li>
Established, reputable local business with 30+ years' history</li><li>
Consistent workload and well-organised routes</li><li>
Modern tools, systems and support structure</li><li>
Real opportunity to develop and progress long-term</li><li>
Strong focus on quality, not rushed volume work</li></ul> 
Apply Now
If you are an experienced Domestic Appliance Engineer looking for a stable, well-supported role with excellent earning potential and long-term progression, we would like to hear from you.</div>

White Goods Engineer - Highland Appliances [HIG001]

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White Goods Engineer - Highland Appliances [HIG001]