Qureos Mentor

Palmetto Moon

<div>Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon&rsquo;s focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.
Position Title: SALES TEAM LEAD
ROLE SUMMARY:
A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.
All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results.
Duties/Responsibilities:
<ul><li>Sales Performance<ul><li>
Assist Store Sales Manager in achieving sales goals and objectives through effective leadership</li><li>
Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team</li><li>
Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)</li></ul></li><li>
Customer Service<ul><li>
Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues</li><li>
Train and coach team to offer expected level of customer service in order to drive sale performance</li><li>
Handling customer complaints professionally, striving to resolve them promptly and satisfactorily</li></ul></li><li>
Team Leadership<ul><li>
Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts</li><li>
Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives</li><li>
Adjust team priorities to meet goals and company/store initiatives</li><li>
Offer on the spot coaching to team members in order to correct actions or offer training</li><li>
Communicate employee concerns to the appropriate leadership within a timely manner</li></ul></li><li>
Product Knowledge &amp; Visual Merchandising<ul><li>
Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.</li><li>
Train team members on merchandise features and selling techniques</li><li>
Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.</li></ul></li><li>
Departments of Responsibilities<ul><li>
Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility</li><li>
Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development</li></ul></li></ul>
<ul><li>General Leadership Responsibilities<ul><li>
Hold self and team to company policies, appropriate addressing behavior according to specific role</li><li>
Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.</li><li>
Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.</li><li>
Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more</li></ul></li></ul><ul><li>
Required Skills/Abilities</li><li>
Previous experience in a retail or sales environment</li><li>
Shown leadership and delegation skills along with proven ability to hold team members accountable</li><li>
Confident, proactive and willingness to take on workplace challenges</li><li>
Ability to multi-task and change priorities as necessary
</li><li>Strong verbal communication, and the ability to convey important information clearly and effectively</li><li>
Quick decision-making and problem-solving abilities, specifically in terms of customer service</li><li>
Ability to read key reporting and learn company POS system with standard training
</li><li>Physical Requirements</li><li>
Ability to bend, twist, stoop, stand for extended periods of time</li><li>
Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations</li></ul></div>

Sales Team Lead (FT) - Savannah

Join Palmetto Moon and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Palmetto Moon

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Sales Team Lead (FT) - Savannah