Qureos Mentor

Palmetto Technology Group (PTG)

<div>
 
 About Courser
 
 
 
 Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.
 
 
 
 IT Support Services II-Help Desk
 
 
 
 We are seeking a skilled IT Support Services II-Help Desk to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Provide tier II support for application, hardware, and network-related issues escalated from junior team members, ensuring timely resolution
 </li>
 <li>
 Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience
 </li>
 <li>
 Assist in the administration and management of IT systems, including servers, workstations, and cloud environments
 </li>
 <li>
 Diagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devices
 </li>
 <li>
 Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference
 </li>
 <li>
 Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills
 </li>
 <li>
 Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope
 </li>
 <li>
 Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues
 </li>
 <li>
 Manage user accounts, permissions, and access rights within various systems and applications
 </li>
 <li>
 Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes
 
 
 </li>
 </ul>
 
 Key Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience)
 </li>
 <li>
 3-5 years of experience in IT support or system administration, preferably in a corporate environment
 </li>
 <li>
 Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications
 </li>
 <li>
 Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations
 </li>
 <li>
 Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk)
 </li>
 <li>
 Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently
 </li>
 <li>
 Strong communication skills, with the ability to explain technical concepts to non-technical users
 
 
 </li>
 </ul>
 
 Preferred Experience:
 
 
 
 <ul>
 <li>
 Experience with ConnectWise
 </li>
 <li>
 Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE)
 </li>
 <li>
 Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V)
 </li>
 <li>
 Knowledge of IT security practices and data protection regulations
 
 
 </li>
 </ul>
 
 Why you&rsquo;ll love working here
 
 
 
 At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.
 
 
 
 Benefit Highlights
 
 
 
 <ul>
 <li>
 Competitive benefits package, including medical, dental, vision, and life insurance
 </li>
 <li>
 401k match
 </li>
 <li>
 Unlimited vacation time*
 </li>
 <li>
 Paid sick time
 </li>
 <li>
 10 Holidays including your Birthday and a Floating Holiday!
 </li>
 <li>
 Healthy Lifestyle reimbursement
 </li>
 <li>
 Amazon Prime reimbursement
 </li>
 <li>
 40 Hours for Volunteer Time
 </li>
 <li>
 Paid parental leave
 </li>
 <li>
 Reimbursement for ongoing education and certifications
 </li>
 <li>
 Learning and development programs
 </li>
 <li>
 Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days
 
 
 </li>
 </ul>
 Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.
 
 
 Powered by JazzHR
 
 
 veM4bM0DO7
</div>

IT Support Services II-Help Desk

<div>
 
 Who we are
 
 
 
 COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
 
 
 
 
 
 IT Support Services II-Help Desk
 
 
 
 We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior staff, and contribute to IT projects and initiatives. Key Responsibilities:
 
 
 <ul>
 <li>
 Advanced Technical Support: Provide second-tier support for hardware, software, and network-related issues escalated from junior team members, ensuring timely resolution
 </li>
 <li>
 System Administration: Assist in the administration and management of IT systems, including servers, workstations, and cloud environments
 </li>
 <li>
 Troubleshooting: Diagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devices
 </li>
 <li>
 User Support: Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience
 </li>
 <li>
 Documentation: Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference
 </li>
 <li>
 Mentorship: Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills
 </li>
 <li>
 IT Projects: Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope
 </li>
 <li>
 Monitoring and Maintenance: Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues
 </li>
 <li>
 User Account Management: Manage user accounts, permissions, and access rights within various systems and applications
 </li>
 <li>
 Incident Reporting: Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes. Key Qualifications:
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience)
 </li>
 <li>
 3-5 years of experience in IT support or system administration, preferably in a corporate environment
 </li>
 <li>
 Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications
 </li>
 <li>
 Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations
 </li>
 <li>
 Familiarity with helpdesk and ticketing systems (e.g., ServiceNow, JIRA, Zendesk)
 </li>
 <li>
 Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently
 </li>
 <li>
 Strong communication skills, with the ability to explain technical concepts to non-technical users. Preferred Experience:
 </li>
 <li>
 Experience with ConnectWise
 </li>
 <li>
 Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE)
 </li>
 <li>
 Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V)
 </li>
 <li>
 Knowledge of IT security practices and data protection regulations
 
 
 </li>
 </ul>
 
 What we do for you
 
 
 
 At COURSER we prioritize our employees&rsquo; personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
 
 
 
 
 
 Benefit Highlights
 
 
 
 <ul>
 <li>
 Competitive benefits package, including medical, dental, vision, and life insurance
 </li>
 <li>
 401k match
 </li>
 <li>
 Flexible PTO
 </li>
 <li>
 10 Holidays including your Birthday and a Floating Holiday!
 </li>
 <li>
 Gym reimbursement
 </li>
 <li>
 Amazon Prime reimbursement
 </li>
 <li>
 40 Hours for Volunteer Time
 </li>
 <li>
 Paid Maternity and Paternity leave
 </li>
 <li>
 Paid certifications
 </li>
 <li>
 Learning and development programs
 
 
 </li>
 </ul>
 
 
 Courser is an equal opportunity employer.  Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.
 
 
 Powered by JazzHR
 
 
 0oQWsEHa13
</div>

IT Support Services II - Help Desk

Join Palmetto Technology Group (PTG) and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Palmetto Technology Group (PTG)

About Company

IT Support Services II-Help Desk

IT Support Services II - Help Desk