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Panicle Worldwide Private Limited

We are looking for a dedicated and detail-oriented Logistics Support Executive to manage coordination and communication across customers, overseas offices, agents, and vendors. The role involves ensuring smooth shipment handling, accurate documentation, timely follow-ups, and excellent customer service.1. Coordination &amp; Communication&middot; Communicate effectively with internal and external customers.&middot; Liaise with overseas offices, vendors, agents, and freight partners for bookings and shipment updates.&middot; Act as the first point of contact for clients regarding shipment details, queries, and issues.&middot; Update customers regularly on shipment status, exceptions, product details, and service upgrades.2. Shipment Handling&middot; Create and acknowledge loads as per SOP requirements for overseas offices.&middot; Confirm all shipment information with the origin office to initiate the shipment process.&middot; Receive, review, and validate customer orders and shipping documents (SLI, EEI, invoices, packing lists, etc.).&middot; Verify fees, SOP guidelines, and rates as per Quotes or Customer SOP.&middot; Review shipment status, check pre-alerts, and issue shipment documents to the CHA team.&middot; Coordinate between the Custom House Agents (CHA) and customer for exceptions or escalations.&middot; Ensure accurate costing and revenue allocation for each shipment.3. Customer Management&middot; Maintain strong relationships with customers through regular follow-ups and communication.&middot; Increase customer satisfaction and retention by providing proactive service.&middot; Prepare customer reports and ensure timely submission.&middot; Conduct periodic reviews with customers and Sales team.&middot; Provide online/offline product demonstrations to clients when required.&middot; Ensure timely follow-ups on usage and engagement with the product.4. Record Keeping &amp; Reporting&middot; Maintain accurate records of all tasks and shipments handled.&middot; Track documentation, reports, and client interactions consistently.&middot; Support other logistics tasks and responsibilities as assigned from time to time.Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthWork Location: In person

Logistics Executive

Join Panicle Worldwide Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Panicle Worldwide Private Limited

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Logistics Executive