Qureos Mentor

Paramount Hotel Dubai

<div>
 
 
 Job Description:
 
 
 
 We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.
 
 
 Are you one of those creative minds? A character, a storyteller?
 
 
 Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?
 
 
 Join the audition as a Service Hub Agent and start scripting your own story at Paramount Hotel Dubai.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
 </li>
 <li>
 Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
 </li>
 <li>
 Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
 </li>
 <li>
 To ensure a very polite, accurate and efficient telephone service to all callers
 </li>
 <li>
 To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
 </li>
 <li>
 To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
 </li>
 <li>
 To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
 </li>
 <li>
 To ensure that all VIP&rsquo;s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
 </li>
 <li>
 To maintain updated internal and employee telephone directory
 </li>
 <li>
 Maintains a logbook on each shift for any information on guest comments.
 </li>
 <li>
 To be aware of all fire prevention and safety regulations and procedures at all times.
 </li>
 <li>
 To report all emergency calls immediately to the management
 </li>
 </ul>
 
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Post-secondary diploma or equivalent
 </li>
 <li>
 At least 1-2 years&rsquo; experience in a Switchboard or Communication Center position
 </li>
 <li>
 Good level of English and Arabic
 </li>
 </ul>
 
 
 Desirable:
 
 
 <ul>
 <li>
 Clear, calm, friendly and courteous voice to attend all calls
 </li>
 <li>
 2 years&rsquo; experience in a Switchboard of a five star hotel in the Middle East
 </li>
 <li>
 Operational knowledge of the Front Stage operation and Organization
 </li>
 <li>
 Very well versed in Microsoft Office and related applications
 </li>
 <li>
 Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, German)
 </li>
 </ul>
</div>

Service Hub Agent

Join Paramount Hotel Dubai and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Paramount Hotel Dubai

ABOUT_COMPANY

Service Hub Agent