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Parashar Hospitality Solutions Pvt Ltd

Company's summary<ul><li>The company is a Mumbai-based fashion jewelry brand known for trendy, Bollywood-inspired designs offered through an online store and subscription boxes. With a focus on affordability, style, and quality, the company has built a loyal customer base across India.</li></ul>Role Overview<ul><li>We are seeking a Senior Customer Support Executive to lead and manage customer interactions, ensure smooth resolution of escalations, and support the customer service team in delivering excellent experiences. This role requires strong communication, leadership, and problem-solving skills.</li></ul>Key Responsibilities<ul><li>Handle complex customer queries, escalations, and VIP clients with professionalism.</li><li>Guide and mentor junior customer support executives to improve service quality.</li><li>Monitor team performance and ensure timely resolution of queries across email, phone, WhatsApp, and social media.</li><li>Coordinate with logistics partners and internal departments to resolve delivery and order issues efficiently.</li><li>Prepare weekly/monthly reports on customer issues, trends, and satisfaction levels.</li><li>Maintain SOPs (Standard Operating Procedures) for handling queries and ensure compliance.</li><li>Provide feedback to management on recurring customer concerns and suggest improvements.</li><li>Support subscription customers (renewals, cancellations, and personalized requests).</li></ul>Requirements<ul><li>Graduate in any discipline (preferred: Business, Commerce, or related field).</li><li>2&ndash;4 years of experience in customer support, preferably in e-commerce or fashion.</li><li>Strong communication skills in English and Hindi; Marathi proficiency is a plus.</li><li>Experience in handling escalations and mentoring a small team.</li><li>Proficiency in MS Office, CRM tools, and online support platforms.</li><li>Problem-solving mindset with the ability to work under pressure.</li></ul>Salary &amp; Benefits<ul><li>Competitive salary based on experience.</li><li>Opportunity to work closely with management in a fast-growing brand.</li><li>Career growth opportunities within customer service and operations.</li></ul>Job Type: Full-timePay: &#8377;45,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Flexible schedule</li></ul>Experience:<ul><li>Customer support: 4 years (Required)</li></ul>Work Location: In personSpeak with the employer +91 9004019894

Senior Customer Support Executive (Retail)

The Summary of the Company It is a fast-growing Indian OTT aggregator that brings together 30+ streaming platforms, 500+ live TV channels, movies, sports, and exclusive short-form shows, all in one subscription. The app works across mobile, smart TVs, Fire Stick, and Android TV, offering users a seamless and ad-free entertainment experience. With its own Android TV device, it is making digital entertainment more accessible and convenient for households across India.Job Description &ndash; Performance Marketing ManagerLocation: Andheri East Salary: &#8377;50,000 &ndash; &#8377;55,000 per month Working Days: 6 days a week Office Hours: As per standardKey Responsibilities<ul><li>Plan, execute, and optimize campaigns on Google Ads (AdWords), Meta (Facebook/Instagram), YouTube, and other paid platforms.</li><li>Calculate and monitor CPC, CPP, CPA, CTR, and ROAS to ensure campaigns are cost-efficient and result-oriented.</li><li>Manage ad budgets effectively with clear focus on ROI.</li><li>Conduct A/B testing of creatives, ad copies, targeting, and landing pages to maximize performance.</li><li>Use Google Ads (AdWords) and analytics tools (Google Analytics, AppsFlyer, Firebase, etc.) to track, analyze, and report campaign performance.</li><li>Identify new channels, audience segments, and innovative growth strategies.</li><li>Collaborate with creative, product, and content teams to align campaigns with business objectives.</li><li>Stay up to date with the latest trends and updates in performance marketing, ad platforms, and industry benchmarks.</li></ul>Key Performance Indicators (KPIs)<ul><li>Reduction in CPC/CPA while maintaining high-quality conversions.</li><li>Increase in CTR (Click-through Rate) and overall engagement.</li><li>Growth in app installs, subscriptions, and retention rates.</li><li>Achievement of defined ROAS (Return on Ad Spend) targets.</li><li>Timely and accurate reporting of campaign insights and recommendations.</li></ul>Requirements<ul><li>Minimum 3 years of proven experience in performance/digital marketing.</li><li>Strong expertise in Google Ads (AdWords), Meta Ads Manager, and YouTube Ads.</li><li>Hands-on experience with tracking and attribution tools (Google Analytics, AppsFlyer, Firebase, Adjust, etc.).</li><li>Solid understanding of performance metrics (CPC, CPP, CPA, CTR, ROAS).</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Ability to thrive in a fast-paced, target-driven environment.</li></ul>Job Type: Full-timePay: &#8377;50,000.00 - &#8377;55,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Performance marketing: 4 years (Required)</li></ul>Work Location: In person

Performance Marketing Manager

Join Parashar Hospitality Solutions Pvt Ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Parashar Hospitality Solutions Pvt Ltd

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Senior Customer Support Executive (Retail)

Performance Marketing Manager