Qureos Mentor

Park Hyatt Abu Dhabi Hotel & Villas

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 Description:
 
 
 
 
 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations.
 
 
 The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.
 
 
 
 
 
 
 
 Qualifications Key Responsibilities:
 
 
 
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 Minimum of 2 to 3 years of experience in Reservations
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 Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
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 Previous experience in people management/development and delivery of training information
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 Understanding the basic principles of selling, processing reservation requests, and telephone customer service
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 Must have knowledge of Microsoft Windows applications such as Word, Excel, and Powerpoint.
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 Utilizing hotel management software to manage bookings, cancellations, and inventory, ensuring data integrity.
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 Handling complex reservation issues and resolving customer complaints effectively.
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 Maintaining the quality of reservations by verifying guest details, rates, and payment methods.
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 Strong verbal and written communication skills, with the ability to interact professionally with guests and team members.
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Team Leader – Reservations

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 The Assistant Manager - Front Office will have oversight of the front office agents, cash control for agents, staffing needs, and guest services.
 
 
 
 
 
 Additional responsibilities may include training, staff development and scheduling. This position reports to the Front Office Manager.
 
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 A true desire to satisfy the needs of others in a fast paced environment.
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 Refined verbal and written communication skills.
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 Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.
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 Experience working with Opera is required.
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 Ability to work a flexible schedule.
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 German/Russian/Mandarin language will be ideal.
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Assistant Manager - Front Office

Join Park Hyatt Abu Dhabi Hotel & Villas and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Park Hyatt Abu Dhabi Hotel & Villas

ABOUT_COMPANY

Team Leader – Reservations

Assistant Manager - Front Office