Qureos Mentor

Park National Bank

<div>*Role not eligible for sponsorship* 

RESPONSIBILITIES
<ul>
<li>Provide exceptional service to customers, prospective customers, and bank associates by ensuring prompt, professional interactions that fully align with Park Promises and Serving More standards.</li>
<li>Foster and strength retail banking customer relationships and resolve basic to moderately complex customer issues/concerns.</li>
<li> Coordinate sales efforts, retail, and business relationship management activities ensuring effective analysis and communication across all lines of business such as the Banking Center Network, Mortgage Lending, Commercial/Cash Management, Wealth Management)</li>
<li>Act as the customer's personal banker, utilizing the bank's Contact Management philosophy and strategy to strengthen relationships, offer products and services that align with customer needs, and provide exceptional customer services.</li>
<li>Execute retail banking initiatives and strategies through consultative relationship management.</li>
<li>Cross sell products and services and perform related clerical functions, such as account and customer maintenance</li>
<li>Originate, retain, and maintenance customer accounts, including but not limited to Retail Deposit Accounts, Digital Products and Services, Small Business Deposit Accounts.</li>
<li>Address a variety of customer inquiries and complete transactions promptly, accurately, and within designated authority; requests, may be in person, by phone, virtual, and/or digital/website (including processing teller transactions, as needed).</li>
<li>Act as advocate of digital product adoption for customers and internal support for branch associates</li>
<li>Assist Branch Management with daily Branch Operations duties such as generating reports and gathering data, as needed</li>
<li>Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge</li>
<li>Maintain awareness of and adherence to Bank&rsquo;s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks</li>
<li>Deliver a consistent, high level of service within our Serving More standards</li>
<li>Travel within the Park National footprint is expected.</li>
<li>Other duties as assigned</li></ul> 


COMPETENCIES
<ul>
<li>Interpersonal/Customer Service Skills</li>
<li>Written and Verbal Communication</li>
<li>Ability to understand and follow directions</li>
<li>Adaptable to change</li>
<li>Basic computer skills</li>
<li>Ability to influence others</li>
<li>Ability to build collaborative relationships</li>
<li>Ability to work as part of a team</li>
<li>Organization skills/Detail oriented</li>
<li>Able to multitask or juggle priorities</li>
<li>Problem/Situation Analysis</li>
<li>Technical Expertise</li>
<li>Creativity</li></ul> 
<div> 
EDUCATION - CERTIFICATIONS - WORK EXPERIENCE 
<ul><li>High School Diploma or GED required</li><li>2-4 years experience in banking, sales, relationship management, or a related field required</li></ul></div> 

PHYSICAL REQUIREMENTS 
This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. 

SCHEDULE 
Operating hours are Monday through Friday 9:00am-5:00pm and Saturday 9:00am-12:00pm. The average number of Saturday shifts per month is 2-3. This position is hourly and full-time. A minimum of 37.5 hours is required per week in order to maintain eligibility for full-time status. Generally, this position will require 37.5 - 40 per week.</div>

Relationship Banker - Mount Vernon Downtown Office

<div>
 
 We are recruiting candidates for our hybrid opportunity with our Customer Care Center team!
 
 
 
 
 Looking for candidates with availability to work shifts between 7:00am and 7:00pm Monday-Saturday
 
 
 
 
 Candidates must live within driving distance of one of these two locations:
 
 
 51 North 3rd Street, Newark OH or 105 West Vine Street, Mount Vernon OH
 
 
 
 
 RESPONSIBILITIES LI#Hybrid
 
 
 
 <ul>
 <li>
 Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email
 </li>
 <li>
 Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries
 </li>
 <li>
 Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner
 </li>
 <li>
 Complete and maintain related account maintenance
 </li>
 <li>
 Complete research and resolve documentation errors or discrepancies
 </li>
 <li>
 Cross-sell Bank services and supports all functions within the Customer Care Center
 </li>
 <li>
 Provides information to customers on Bank policies, procedures and programs
 </li>
 <li>
 Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved
 </li>
 <li>
 Maintain and project the Banks professional reputation through professional and courteous interactions with customers
 </li>
 <li>
 Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge
 </li>
 <li>
 Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
 </li>
 <li>
 Maintain awareness of and adherence to Bank&rsquo;s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
 </li>
 <li>
 Deliver a consistent, high level of service within our Serving More standards
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 COMPETENCIES
 
 
 
 <ul>
 <li>
 Interpersonal/Customer Service Skills
 </li>
 <li>
 Written and Verbal Communication
 </li>
 <li>
 Ability to understand and follow directions
 </li>
 <li>
 Adaptable to change
 </li>
 <li>
 Basic Computer Skills
 </li>
 <li>
 Organizational Skills/Detail Oriented
 </li>
 <li>
 Able to Multi-Task or Juggle Priorities
 
 
 </li>
 </ul>
 
 Education - Certifications - Work Experience
 
 
 
 High School diploma or equivalent required
 
 
 College coursework in business related field preferred
 
 
 
 Physical Requirements
 
 
 
 Some retail bank experience or general customer service preferred
 
 
 This position must be able to remain in a stationary position 75% of the time, constantly operate a computer, and is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.
 
 
 
 SCHEDULE
 
 
 
 This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 37.5-40 hours per week.
 
 
 
 Shifts range from 7a-7p Monday through Saturday
 
 
 
 
 After 90 days of employment, candidates selected for this position will be required to work onsite 1 day a week (Newark or Mount Vernon)
 
 
 
 
 First 90 days of employment will work on site Monday, Tuesday, Friday (required)
 
 
 4-week training period is 8:00a-5:00p schedule
 
 
 First week: Day 1 will be onsite in Newark, Ohio (required)
 
 
 Training Weeks 2-4: Work onsite Monday, Tuesday Friday (Newark or Mount Vernon, required)
 
 
 
 <ul>
 <li>
 Internet Service Requirements for Remote Workers:
 </li>
 <li>
 Reliable cable-based Internet with a minimum 100 Mbps download speed
 </li>
 <li>
 Capability of using a wired connection to Internet Service Provider's equipment
 </li>
 <li>
 A Mi-Fi or cellular hotspot is not accepted
 </li>
 </ul>
</div>

CCC Call Specialist I

Join Park National Bank and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Park National Bank

About Company

Relationship Banker - Mount Vernon Downtown Office

CCC Call Specialist I