Qureos Mentor

Park National Bank

<div>*Role not eligible for sponsorship* 

RESPONSIBILITIES
<ul>
<li>Provide exceptional service to customers, prospective customers, and bank associates by ensuring prompt, professional interactions that fully align with Park Promises and Serving More standards.</li>
<li>Foster and strength retail banking customer relationships and resolve basic to moderately complex customer issues/concerns.</li>
<li> Coordinate sales efforts, retail, and business relationship management activities ensuring effective analysis and communication across all lines of business such as the Banking Center Network, Mortgage Lending, Commercial/Cash Management, Wealth Management)</li>
<li>Act as the customer's personal banker, utilizing the bank's Contact Management philosophy and strategy to strengthen relationships, offer products and services that align with customer needs, and provide exceptional customer services.</li>
<li>Execute retail banking initiatives and strategies through consultative relationship management.</li>
<li>Cross sell products and services and perform related clerical functions, such as account and customer maintenance</li>
<li>Originate, retain, and maintenance customer accounts, including but not limited to Retail Deposit Accounts, Digital Products and Services, Small Business Deposit Accounts.</li>
<li>Address a variety of customer inquiries and complete transactions promptly, accurately, and within designated authority; requests, may be in person, by phone, virtual, and/or digital/website (including processing teller transactions, as needed).</li>
<li>Act as advocate of digital product adoption for customers and internal support for branch associates</li>
<li>Assist Branch Management with daily Branch Operations duties such as generating reports and gathering data, as needed</li>
<li>Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge</li>
<li>Maintain awareness of and adherence to Bank&rsquo;s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks</li>
<li>Deliver a consistent, high level of service within our Serving More standards</li>
<li>Travel within the Park National footprint is expected.</li>
<li>Other duties as assigned</li></ul> 


COMPETENCIES
<ul>
<li>Interpersonal/Customer Service Skills</li>
<li>Written and Verbal Communication</li>
<li>Ability to understand and follow directions</li>
<li>Adaptable to change</li>
<li>Basic computer skills</li>
<li>Ability to influence others</li>
<li>Ability to build collaborative relationships</li>
<li>Ability to work as part of a team</li>
<li>Organization skills/Detail oriented</li>
<li>Able to multitask or juggle priorities</li>
<li>Problem/Situation Analysis</li>
<li>Technical Expertise</li>
<li>Creativity</li></ul> 
<div> 
EDUCATION - CERTIFICATIONS - WORK EXPERIENCE 
<ul><li>High School Diploma or GED required</li><li>2-4 years experience in banking, sales, relationship management, or a related field required</li></ul></div> 

PHYSICAL REQUIREMENTS 
This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. 

SCHEDULE 
Operating hours are Monday through Friday 9:00am-5:00pm. This position is hourly and full-time. A minimum of 37.5 hours is required per week in order to maintain eligibility for full-time status. Generally, this position will require 37.5 - 40 per week.</div>

Relationship Banker - Easley Office

<div>*Role not eligible for sponsorship* 


RESPONSIBILITIES
<ul>
<li>Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.</li>
<li>Complete transaction processing timely, accurately, and in accordance with bank procedures</li>
<li>Project the bank&rsquo;s professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.</li>
<li>Refer loan and deposit customers or prospects to subject matter experts</li>
<li>Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.</li>
<li>Utilize product knowledge to assist customers and suggest products and services to meet their needs</li>
<li>Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations</li>
<li>Complete periodic in-branch communication and promotion activities specific to the office, if applicable.</li>
<li>Communicate recommendations for improved work flow and service to customers.</li>
<li>Maintain awareness of and adherence to Bank&rsquo;s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks</li>
<li>Deliver a consistent, high level of service within our Serving More standards</li>
<li>Other duties as assigned</li> 
</ul>
COMPETENCIES
<ul>
<li>Interpersonal/Customer Service Skills</li>
<li>Written and Verbal Communication</li>
<li>Ability to understand and follow directions</li>
<li>Adaptable to change</li>
<li>Basic Computer Skills</li>
<li>Organizational Skills/Detail Oriented</li>
<li>Able to Multi-Task or Juggle Priorities</li>
<li>Ability to work as part of a team</li>
<li>Active listening skills with an ability to proactively identify and recommend products and services</li>
<li>Ability to work independently and handle basic customer issues</li> 
</ul>
EDUCATION - CERTIFICATIONS - WORK EXPERIENCE 
High School Diploma or Equivalent required 
0-2 years prior cash handling, sales, or customer service experience preferred 

PHYSICAL REQUIREMENTS 
This position must be able to remain in a stationary standing position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. Must be able to bend and lift up to 25 pounds on a daily basis; raise arms up to 90 degrees; and have dexterity in hands to fine count currency. 

SCHEDULE 
Operating hours are Monday through Friday 9:00am-5:00pm and Saturday 9:00am to 12:00pm. The average number of Saturday shifts per month is 2-3. This position is hourly and part-time. Generally, this position will require less than 30 hours per week.</div>

Teller - Jamestown Office

Join Park National Bank and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Park National Bank

About Company

Relationship Banker - Easley Office

Teller - Jamestown Office