Qureos Mentor

Parkland Health

<div>Location: Main Hospital Bldg - 1st Flr 
 
Work schedule: Onsite / Part-time Evenings or Nights; 3 p.m. until 11 p.m., OR 7 p.m. until 7 a.m., OR 11 p.m. until 7 a.m. 
 
PRIMARY PURPOSE 
 
Provides assistance and monitoring of patient activities and procedures, under the direction of a registered nurse, ensuring a safe and secure environment for both patients and employees. 
 
MINIMUM SPECIFICATIONS 
 
Education 
<ul><li>
High School Diploma or equivalent required.</li><li>
Associate's Degree healthcare related field preferred</li><li>
Bachelor's Degree healthcare related field preferred</li></ul> 

Experience 
<ul><li>
One year of experience in a healthcare setting, OR</li><li>
One year of experience as a psychiatric technician, OR</li><li>
One year of experience as a residential treatment/group home worker, OR</li><li>
A nursing student who has had basic fundamentals of nursing</li></ul> 

Equivalent Education and/or Experience 
<ul><li>
May have an equivalent combination of education and experience to substitute for both the education and the experience requirements.</li></ul> 

Certification/Registration/Licensure 
<ul><li>
Must have a current Heartsaver CPR course completion card within 90 days of hire and/or placement in job from one of the following: 
<ul><li>
American Heart Association</li><li>
American Red Cross Rescuer</li><li>
Military Training Network -</li></ul></li><li>
Must obtain Satori Alternatives for Managing Aggression (SAMA) certification, level 1-4, within 60 days of hire. Must have in place prior to first clinical orientation shift.</li></ul> 

Skills or Special Abilities 
<ul><li>
Must be able to demonstrate basic patient care skills, clerical/administrative duties, and the use of supplies and assigned equipment.</li><li>
May be required to handle aggressive patients using Client Management methods.</li><li>
Must be able to do some heavy lifting and moving. -Must be able to communicate effectively with departmental personnel, other hospital personnel, physicians, patients and families.</li><li>
Must be able to demonstrate patient centered/patient valued behavior.</li></ul> 

Responsibilities 
<ul><li>
Provides a safe environment for patients, nurses, doctors and others by collecting firearms from patients and officers, scanning patients, securing sharp items, and physically restraining uncooperative patients to minimize the risk of injury to patients, property and others. Monitors and assesses patients physical and emotional status, applying Client Management procedures as necessary (including the restraining and secluding of patients when appropriate), to provide a safe, stable, environment for all patients.</li><li>
Provides direct patient care, including recording vital signs, phlebotomy tasks, monitoring patients dietary intake, monitoring and recording sleep behaviors, to ensure optimal patient healthcare management consistent with the Parkland mission of patient centered/ patient valued care.</li><li>
Monitors ongoing patient status and responds to a patient's change in condition by notifying and assisting nurses and other health team members in handling patient care needs.</li><li>
Collects, stores, documents, and secures patient valuables and non-valuables to facilitate the administration of patient services.</li><li>
Interviews, counsels, and advises patients of their rights, while establishing and maintaining rapport with the patient.</li><li>
Cleans patients, patient possessions, and patient areas to comply with established cleanliness standards.</li><li>
Transports patients to and from test locations, and transports medicines and other items to help service patients during their stay.</li><li>
Monitors and documents patient behaviors and care given to patients in seclusion, restraint, or on 1:1 to reduce the risk of injury to the patient, and provide a record of the patients' behavior.</li><li>
Serves as a patient advocate by responding to a patient's needs and special requests. Maintains open communication, and honors patient's rights and confidentiality, while providing optimum service to patients.</li><li>
Maintains the confidentiality of patient information obtained in the performance of the job, while adhering to established policies and procedures for communicating patient information, to protect the privacy of the patient.</li><li>
Conducts security rounds, inspects patient rooms for contraband, and performs quality management audits, as requested, to ensure the safety of patients and employees.</li><li>
Maintains a positive working relationship with management, employees, outside agencies, and other hospitals to ensure effective communication and cooperative working relationships.</li><li>
Works directly with Charge Nurse and RN's carrying out special orders and providing assistance to meet the needs of patients.</li><li>
Performs all other duties as assigned by manager or manager's designee.</li></ul> 

Job Accountabilities 
<ul><li>
Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.</li><li>
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.</li><li>
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.</li></ul> 

Requisition ID: 996448</div>

Psychiatric Technician

<div>Location: Main Hospital Bldg 8th Floor 
 
Schedule: 9:00AM - 7:00PM 
 
PRIMARY PURPOSE
 
 
Responsible for assisting in the daily management of unit activities including staff supervision and development, planning, budget, quality and facility operations and coordinating patient services to ensure high quality patient care and optimal outcomes. 
 
MINIMUM SPECIFICATIONS
 
 
Education 
<ul><li>
Bachelor's degree in nursing, preferred.</li></ul> 

Experience 
<ul><li>
Must have three (3) years of professional nursing experience.</li><li>
Equivalent Education and/or Experience</li></ul> 

Certification/Registration/Licensure 
<ul><li>
Must have current RN license or valid temporary permit with the Texas Board of Nursing or valid Compact RN license</li><li>
Must have current healthcare provider BLS for Healthcare Providers certification from one of the following:<ul><li>
American Heart Association</li><li>
American Red Cross</li><li>
Military Training Network</li></ul></li></ul> 

Skills or Special Abilities 
<ul><li>
Provides care to assigned patient population in accordance with the current State of Texas Nurse Practice Act, established protocols, multidisciplinary plan of care, and clinical area specific standards.</li><li>
Must be capable of serving as a clinical resource for staff.</li><li>
Must have a working knowledge of assigned department operations including policies, personnel and budget management.</li><li>
Must have effective verbal and written communication skills in working with a diverse population of physicians, patients, nursing staff, management and administration.</li><li>
Must demonstrate patient centered/patient valued behaviors.</li></ul> 

Responsibilities 
<ul><li>
Responsible for assisting in the daily management of unit activities to ensure high quality patient care and optimal outcomes. Develops staff schedules to ensure maximum utilization of individual and group capabilities, while providing optimal service to internal and external customers. Directly supervises time, attendance and patient care activities of assigned Nursing and ancillary staff. Motivates, counsels, guides and evaluates staff. Delegates tasks effectively. Participates in the selection and orientation of new staff. Ensures that assigned employees receive opportunities to further their knowledge.
</li><li>Provides patient care, assessing patient needs, planning discharge and arranging support services to ensure effective, high quality patient care. Serves as a clinical role model and educational resource to ensure high quality, effective patient services.
</li><li>Maintains and implements knowledge of all Parkland, The Joint Commission and clinical area rules, regulations, policies, procedures, laws and guidelines and ensures that employee activities are in compliance.
</li><li>Identifies and analyzes the design of jobs, work processes and flows in the unit. Implements appropriate changes to improve effectiveness, productivity and efficiency that support the overall goals of the department and Parkland. Tracks and trends survey charts and other data sources and provides periodic reports. Monitors quality management practices on the unit including Nursing Standards and Practices, competencies and accreditation of staff. Collaborates with staff, physicians, administration and risk management to evaluate and improve patient services.
</li><li>Responsible for tracking the effectiveness of unit policies and procedures and assisting the Manager in policy development or revision. Develops and evaluates staff activities to promote knowledge of all rules, regulations, policies, procedures, laws and guidelines that impact the unit and ensures compliance. Educates patients and families on rules and regulations and updates procedure manuals.
</li><li>Responsible for a collaborative work team to ensure positive working relationships. Communicates effectively with physicians, students, and other departments such as Respiratory Therapy, Pharmacy, Property and Linen Services. Maintains good communication with other hospitals, government or regulatory agencies and community representatives.
</li><li>Responsible for effective facility management as measured by cleanliness, proper type, amount and functioning of equipment and overall environmental safety. Oversees timely and effective maintenance of equipment and rooms.
</li><li>Assists in developing and administering the annual operating, capital and payroll budget to ensure that the unit has the necessary funds to carry out established goals and objectives. Monitors charges and supplies, initiates orders and supervises capital improvements.
</li><li>Assists management in developing annual goals and objectives for the unit that reflect the mission and philosophy of Parkland and meet department goals.
</li><li>Serves on multidisciplinary, department and Nursing committees as selected and assigned.</li></ul> 

Requisition ID: 986416</div>

Assoc Mgr., Nursing

<div>Location: Moody Outpatient Center 
 
Primary Purpose 
 
Under direction of the Workforce Development Director, this position serves as a primary adviser and programmatic leader to develop and implement workforce development programs and related reporting for one or more of the following: academic student placement, outreach job programs (including grant funded programs), apprenticeships, career guidance, student internships and scholarships, high school P-TECH programs, and other new Workforce Development initiatives. The PM researches and applies best practices to implement new programs and ensure alignment to strategic plan. 
 
Minimum Specifications 
 
Education 
<ul><li>
Must have a Bachelors degree in Human Resources, Adult Education, Training &amp; Development, Business Administration, or a related field.</li><li>
Prefer a Masters degree in Human Resources, Adult Education, Training &amp; Development, Business Administration, or a related field.</li></ul> 

Experience 
<ul><li>
Must have five years of experience in design, development, delivery and evaluation of programs.</li><li>
Must have experience in adult learning design and delivery, coaching, and program management.</li><li>
Must have 2 years of experience in project management</li><li>
Prefer education or programming experience in a health care setting</li><li>
Prefer strategic planning experience.</li><li>
Prefer people management experience.</li></ul> 

Skills or Special Abilities 
<ul><li>
Must have strong planning and organizational skills.</li><li>
Must have the ability to coach and influence others.</li><li>
Must have proven ability to lead training and program projects.</li><li>
Must have proven presentation and facilitation skills.</li><li>
Must have excellent written communication skills.</li><li>
Must demonstrate initiative and the ability to multitask and prioritize work assignments.</li><li>
Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li><li>
Must have knowledge of Microsoft Suite, instructional design, and project planning. program management, and financial controls.</li><li>
Must demonstrate ability to work as a team member and develop strong relationships with internal and external stakeholders, leaders at all levels, and community partners. Must have experience presenting program plans and results to leaders at the Director level and above.</li></ul> 

Responsibilities 
<ul><li>
Partners with Internal and external groups to identify opportunities for developing workforce pipeline and growing internal talent.</li><li>
Partners with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.</li><li>
Evaluates workforce programs to monitor and analyze effectiveness, completion rates, and areas of opportunity and update program curriculum as needed.</li><li>
Formulates curricula and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.</li><li>
Maintains relationships with grant funders/Parkland Foundation, community and education partners to ensure programs are operated within appropriate parameters.</li><li>
Determines and tracks success measures for programs; provides status updates monthly. .</li><li>
Reports on progress of leaders during training periods.</li><li>
Assists employees with problems concerning how to perform specific tasks related to their position.</li><li>
Assists leadership in the development of relationships with the community for the implementation of new program initiatives and helps maintain current relationships by maintaining and supporting communications, attending meetings and/or participating in offsite activities.</li><li>
Assists leadership in the implementation of tasks as assigned as they relate to the overall goals of the department.</li><li>
Formulates program framework, curricula and the design of workforce development, academic and community programs.</li><li>
Evaluates processes and policies and leads the plan to improve them for effectiveness, efficiency, clarity of message and operational impact.</li><li>
Researches and implements purposeful innovation solutions that improve results, save costs and create a best-in-class Workforce Development portfolio.</li></ul> 

Job Accountabilities 
<ul><li>
Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.</li><li>
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.</li><li>
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.</li></ul> 

Requisition ID: 986588</div>

Workforce Development Program Manager

Location: 8435 Stemmons Bldg. 
 
Primary Purpose The primary responsibility of this position is to ensure the confidentiality, availability and integrity of Parkland's data, computer systems and network devices by recommending, implementing and utilizing security defense systems to reduce the opportunity of cyberattacks. 
 
Minimum Specifications 
 
Education: Must have a Bachelors degree in Management Information Systems. 
 
Experience Must have two years of experience in an information systems security domain with a background in mobile device security, endpoint protection, wireless protection, vulnerability management, incident response and mitigation, threat research and cyber intelligence analysis or other cyber security domain. 
 
Equivalent Education and/or Experience May have an equivalent combination of education and experience to substitute for both the education and the experience requirements. 
 
Certification/Registration/Licensure Must have a current CompTIA Security+ Certification or equivalent in industry certification, background and knowledge within 6 months of placement into position. 
 
Required Tests for Placement Skills or Special Abilities: Knowledge in NIST, HITRUST and associated common security frameworks Professional experience in a system administration role supporting multiple platforms and applications 
 
Ability to communicate complex security issues to peers and management 
 
Ability to comprehend results of mobile code, malicious code, and anti-virus software Critical thinking skills and the ability to solve problems as they arise 
 
Must have the ability to perform research in order to determine industry standard products and solutions in response to security requirements 
 
Must have the ability to support project plans, organize and monitor tasks, and be able to produce quality results in a timely manner 
 
Must be able to perform technical risk assessments and implement corrective actions regarding the safeguarding of information systems 
 
Must be able to support complex information security tools and provide guidance to other technical staff on proper use of the tools 
 
Must have superior writing skills and the ability to communicate effectively 
 
Working knowledge of design, implementation, and maintenance of: Local area networks, Microsoft Active Directory / GPO, Data Loss Prevention, Encryption Technologies, Vulnerability Management, Intrusion Detection Systems, Intrusion Prevention Systems, Linux Operating Systems, Windows Operating Systems, Communication Protocols, Multi-factor authentication, Cloud Access Security Broker, Endpoint Detection and Response Technologies, Security Information and Event Management Tools Must have working knowledge of the HIPAA Security Rule and PCI 
 
Responsibilities 
 
Research and investigate the potential impact of new threats and exploits. Conducts log analysis and other network forensic investigations. 
 
Supports security technologies and processes for scanning, testing, monitoring, and reporting. 
 
Support the execution of security projects that improve detection and response capabilities. 
 
Develop alerting and detection strategies to investigate any unusual behavior. 
 
Develop new defensive techniques to recognize any changes in adversary techniques and tactics. 
 
Conduct various network security scans and penetration tests to detect cybersecurity threats and identify weaknesses that may be exploited by malicious parties. 
 
Responsible for playing an active role in minimizing the negative impact if a security breach should occur. Conduct a cooperative in-depth technical investigation on how the breach occurred to gain an understanding of the extent of the damage. 
 
Supports performing implementation analysis and technical risk assessments on systems to ensure conformity to current security standards and operational support requirements are being met. 
 
Supports technical risk assessments for Parkland technology and identifies items requiring remediation. Examples of targeted technologies include but are not limited to firewalls, routers, switches, servers, AIX systems, and applications. 
 
Supports Information Security tools and infrastructure systems maintained by the Parkland Information Security Organization. Examples of such tools are web filtering technology, IDS/IPS appliances, SIEM tools, antispam/antivirus systems, data leakage appliances, content screening servers, VPN systems and firewalls. 
 
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact Parkland. Participates in the creation of effective security controls designed to promote adherence with applicable laws and accreditation agency requirements. Seeks advice and guidance as needed to ensure proper understanding. 
 
Stays abreast of new developments in the field of technology and security by attending seminars/workshops, reading professional journals, and actively participating in professional organizations. Integrates knowledge gained into current work practices. 
 
Requisition ID: 991024

Info Systems Security - Exp.

<div>Location: Main Hospital Bldg - 1st Flr 
 
PRIMARY PURPOSE
 
 
Provides environmental services to Parkland units and departments and internal/external customers, Inclusive of some critical care areas, assuring sanitation, cleanliness, and safety in a timely manner and promotes harmonious relationships with all contacts. 
 
MINIMUM SPECIFICATIONS
 
 
Education 
<ul><li>
None.</li></ul> 

Experience 
<ul><li>
None.</li></ul> 

Equivalent Education and/or Experience 
<ul><li>
None.</li></ul> 

Certification/Registration/Licensure 
<ul><li>
None.</li></ul> 

Required Tests for Placement 
<ul><li>
None.</li></ul> 

Skills or Special Abilities 
<ul><li>
Must be able to follow both oral and written directions.</li><li>
Must be able to demonstrate sanitation techniques, and the use of cleaning materials; 0R, be able to learn the department's techniques and use of cleaning materials within a ninety-day period.</li></ul> 

Responsibilities 
<ul><li>
Cleans assigned areas to assure the optimal clean, sanitary and safe environment for all internal/external customers of the hospital and Parkland. Assigned duties may include sweeping, mopping, vacuuming, collecting trash, bed area cleaning, buffing floors, detailing, etc. May be responsible for responding to and using the 'bed tracking' system to assure immediate cleaning of rooms after patient discharge for the immediate availability of the room to newly assigned patients.</li><li>
Harmoniously works with all contacts inclusive of patients, visitors, hospital and Parkland employees and managers, to promote optimal customer services and customer satisfaction in accord with the missions and objectives of the department, the hospital and Parkland.</li><li>
Maintains, correctly uses, and cares for all environmental services materials, equipment and supplies, and notifies supervisor when supply requisitions, maintenance, and/or repair is needed to assure the optimal usage of materials and safety for department services and resources.</li></ul> 

Job Accountabilities 
<ul><li>
Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.</li><li>
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.</li><li>
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.</li></ul> 

Requisition ID: 985666</div>

Environmental Services Technician PRN

<div>Location: RJA Clinic: 5th FLR BLK 700 
 
Advanced Practice Provider- Outpatient Neurology Clinic- PRN 
 
Primary Purpose 
 
Responsible for providing health care for patients in designated primary or specialty areas, including patient diagnoses, treatment, education, and referrals. Serves as a resource and role model for clinical practice, training, evaluation, and direct management of practitioners and students in all areas encompassed by the service line to ensure optimal patient care quality. Assist leadership in assessing, planning, organizing, and implementing designated advanced practice provider activities. 
 
Minimum Specifications 
 
Education 
 
Physician Assistant 
 
Bachelor's Degree from an accredited college or university and successful completion of an accredited Physician Assistant Program recognized by the Accreditation Review Commission on Education for the Physician Assistant (ARC-PA) or its predecessors. 
 
Advanced Practice Registered Nurse (APRN) 
<ul><li>
Master's Degree in Nursing accredited through the Commission on Collegiate Nursing Education (CCNE) or the Accreditation Commission for Education in Nursing, Inc. (ACEN).</li></ul> 

Experience 
<ul><li>
2 plus years of clinical experience as an Advanced Practice Provider (APP) in any field.</li></ul> 

Equivalent Education and/or Experience 
<ul><li>
May have an equivalent experience to substitute for the education requirements.</li></ul> 

Certification/Registration/Licensure 
 
Must have current healthcare provider BLS for Healthcare Providers certification from one of the following: 
<ul><li>
American Heart Association</li><li>
American Red Cross</li><li>
Military Training Network</li><li>
Must meet and maintain licensing and registration requirements as delineated by the Medical Staff Bylaws, Medical Staff Rules and Regulations, and Credentialing Policies/Procedures.</li></ul> 

Physician Assistant 
<ul><li>
Current, valid Physician Assistant licensure from the Texas Board of Physician Assistants.</li><li>
Current certification as a Physician Assistant by the National Commission on Certification of Physician Assistants.</li></ul> 

Advanced Practice Registered Nurse (Nurse Practitioner) 
<ul><li>
Current RN licensure from the Texas Board of Nursing, or a valid Compact RN license.</li><li>
Current licensure from the Texas Board of Nursing as an Advanced Practice Registered Nurse (APRN) with authorization to practice as a Family, Adult, Gerontology, Adult-Gerontology, Adult-Gerontology Acute Care, Acute Care, Pediatric, Pediatric Acute Care, Psychiatric Mental Health, or Women's Health Nurse Practitioner.</li></ul> 

Must have an active certification as a Nurse Practitioner by one of the following 
<ul><li>
Family Nurse Practitioner (FNP) by the American Nurses Credentialing Center (ANCC), the American Academy of Nurse Practitioners Certification Program (AANPCP)</li><li>
Adult Nurse Practitioner (ANP) by ANCC or AANPCP</li><li>
Gerontology Nurse Practitioner (GNP) by ANCC or AANPCP</li><li>
Adult-Gerontology-Primary Care Nurse Practitioner by ANCC or AANPCP</li><li>
Adult-Gerontology-Acute Care Nurse Practitioner by the ANCC or the American Association of Critical-Care Nurses Certification Corporation (AACNCC)</li><li>
Acute Care Nurse Practitioner (ACNP) by ANCC or AACNCC</li><li>
Pediatric Nurse Practitioner's Primary Care (PNP-PC or PPCNP) by the Pediatric Nursing Certification Board (PNCB) or the American Nurses Credentialing Center (ANCC</li><li>
Pediatric Nurse Practitioner's Acute Care (PNP-AC) by PNCB</li><li>
Psychiatric Mental Health Nurse Practitioner (PMHNP) by ANCC</li><li>
Women's Health Nurse Practitioner (WHCNP) by the National Certification Corporation.</li></ul> 

Advanced Practice Registered Nurse (Certified Nurse Midwife) 
<ul><li>
Current RN licensure from the Texas Board of Nursing, or a valid Compact RN license.</li><li>
Current licensure as an Advanced Practice Registered Nurse (APRN) with authorization to practice as a Nurse Midwife by the Texas Board of Nursing.</li><li>
Must have active certification as a Certified Nurse Midwife (CNM) by the American Midwifery Certification Board (AMCB) or its predecessor.</li></ul> 

Advanced Practice Registered Nurse (Clinical Nurse Specialist) 
<ul><li>
Current RN licensure from the Texas Board of Nursing, or a valid Compact RN license.</li><li>
Current licensure from the Texas Board of Nursing as an Advanced Practice Registered Nurse (APRN) with authorization to practice as a Clinical Nurse Specialist.</li><li>
Must have an active certification as described below by one of the following:</li><li>
Adult Clinical Nurse Specialist (CNS) by ANCC or AACNCC</li><li>
Psychiatric Mental Health Clinical Nurse Specialist (CNS) by ANCC or AACNCC</li></ul> 

Required Tests for Placement 
 
Skills or Special Abilities 
 
Provides care to assigned patient population in accordance with the current State of Texas Nursing Practice Act or Texas Medical Board Rules, as applicable to licensure, established protocols, multidisciplinary plan of care, and clinical area-specific standards. 
<ul><li>
Must demonstrate leadership ability through both superior clinical skills and as a practice development resource.</li><li>
Must have effective verbal and written communication skills.</li><li>
Must have effective leadership skills to include motivation, recruitment, retention, and change management.</li><li>
Must demonstrate knowledge of Parkland policies, structure, procedures, and mission.</li><li>
Must demonstrate patient-centered behaviors.</li></ul> 

Responsibilities 
<ul><li>
Performs clinical practitioner duties in the designated specialty area.</li><li>
Obtains history, performs physical exams, makes assessments, and orders tests to adequately assess and determine diagnoses and plan of care.</li><li>
Records health history, findings, treatment, and recommendations accurately, clearly, and concisely.</li><li>
Manages time effectively to ensure optimal use of patient and provider resources.</li><li>
Consults appropriately with supervising physicians and refers patients as necessary to ensure optimal patient outcomes.</li><li>
Includes patients and/or families in determining the plan of care, when appropriate.</li><li>
Educates patients and families to ensure self-management, follow-up, and compliance with established treatment.</li><li>
Supports interdisciplinary collaboration to ensure continuous quality care and to promote positive health outcomes with a focus on good customer service and patient satisfaction.</li><li>
Identifies work processes and flows for the assigned department.</li><li>
Suggests appropriate changes to improve work effectiveness, productivity, and efficiency that support the overall goals of PHHS or the area.</li><li>
Consistently provides quality customer service to internal and external PHHS customers.</li><li>
Assists in developing, implementing, and monitoring annual goals and objectives for the department that support the mission and objectives of PHHS and the department.</li><li>
Attends regular staff meetings.</li></ul> 

Requisition ID: 986556</div>

Advanced Practice Provider- Outpatient Neurology Clinic- PRN

<div>Location: Empire Center: 8th FLR 
 
Primary Purpose 
 
Responds to various inbound phone calls, emails, and electronic requests to assist patients, business staff, and medical staff. Schedules routine and complex appointments for all Parkland patients in a manner that ensures optimal use of providers time and patient satisfaction. 
 
MINIMUM SPECIFICATIONS 
 
Education 
<ul><li>High school diploma or GED required.</li></ul> 
Experience 
<ul><li>Three (3) years of customer service experience, preferably in a medical, health care and or call center.</li><li>One (1) year of referral management and/or insurance plan identification is preferred.</li></ul> 
Equivalent Education and/or Experience 
<ul><li>May have an equivalent experience to substitute for the education requirements.</li></ul> 
Certification/Registration/Licensure 
<ul><li>Medical Terminology Course Certificate preferred.</li></ul> 
Required Tests for Placement 
<ul><li>Must be able to type 20 words per minute with a maximum of 3 errors.</li><li>Must be able to successfully pass Customer Service and Spelling tests with a minimum score of 80%.</li></ul> 
Skills or Special Abilities 
<ul><li>Must be able to communicate effectively with all hospital personnel, patients and visitors.</li><li>Must be detailed oriented.</li><li>Must be able to solve problems within the guidelines of established policies and procedures.</li><li>Must demonstrate a positive demeanor, good verbal and written communication skills, and a professional appearance and approach.</li><li>Bilingual skills preferred.</li></ul> 
Responsibilities 
 
<ul><li>Assists patients in various avenues of obtaining access to care such as appointment scheduling, referral processing, medication refill requests, insurance coverage updates, and/or access to electronic portals like MyChart, etc.</li></ul> 
<ul><li>Performs registration functions, gathers data elements to include verifying patient identification, patient demographics, and all third-party funding payors.</li></ul> 
<ul><li>Verifies patient information, updates patient demographics.</li></ul> 
<ul><li>Maintains awareness of specialty clinic pre-clinical acceptance guidelines and scheduling instructions.</li></ul> 
<ul><li>Ensures all entries into patient medical records are clear, concise, and in accordance with documentation standards.</li></ul> 
<ul><li>Properly utilizes and makes updates to / from clinical recall / wait list in accordance with clinic procedures.</li></ul> 
<ul><li>Identifies and updates patient funding information; communicates financial responsibility including co-payments and fees; completes benefit verification as required by financial classification; educates patient on financial classification process.</li></ul> 
<ul><li>Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails, and electronic requests.</li></ul> 
<ul><li>Identifies emergent health situations based on caller information and activation appropriate response team in accordance with department procedures.</li></ul> 
<ul><li>Maximizes personal flexibility to assist in closing scheduling gaps as needed.</li></ul> 
<ul><li>Uses assigned desktop / laptop and any applicable hardware, software in accordance with departmental procedures and Parkland policies.</li></ul> 
<ul><li>Stays abreast of personal performance results; maintain acceptable productivity and quality standards as established by management.</li></ul> 
<ul><li>Participates in team building and other morale booster activities.</li></ul> 
<ul><li>Reports to leadership or via defined reporting tool any safety concerns, policy concerns as needed.</li></ul> 
<ul><li>Completes job required training by assigned due dates.</li></ul> 
Job Accountabilities 
 
<ul><li>Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.</li></ul> 
<ul><li>Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.</li></ul> 
<ul><li>Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.</li></ul> 

Requisition ID: 985836</div>

Access Center Specialist

Join Parkland Health and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.