Qureos Mentor

Parkland Health

Parkland Health is the public health system serving Dallas County, dedicated to providing comprehensive healthcare services with a focus on care, compassion, and community well-being. Established in 1894, Parkland offers a range of medical services including specialty care, preventive health screenings, and mental health support through various community health centers and mobile units. Their commitment to patient care is reflected in their state-of-the-art facilities and a team of dedicated healthcare professionals who prioritize the health and comfort of every patient.

<div>Location: Main Hospital Bldg - 1st Flr 
 
Primary Purpose
 
 
Coordinates and monitors the schedule activities for nurses, healthcare assistants, clerical staff and support technicians for assigned division to ensure appropriate staffing levels for optimal patient care. 
 
Experience:
 
<ul><li>Must have five years of clerical experience.</li></ul> 

Equivalent Experience:
 
<ul><li>May have an equivalent combination of education and experience in lieu of experience as stated above.</li></ul> 

Certification/Registration/Licensure:
 
<ul><li>None</li></ul> 

Skills or Special Abilities:
 
<ul><li>Must be able to demonstrate ability to use independent judgment in resolving issues within established guidelines.</li><li>
Must be able to successfully pass a Basic-level Microsoft Word &amp; Excel, Telephone Skills and Customer Service test, as established by Employment Services, with a minimum score of 80%.</li><li>
Must have excellent communication skills and be able to communicate effectively with all hospital personnel.</li><li>
Must be able to utilize required software for assigned department.</li><li>
Must be able to compose correspondence independently.</li><li>
Must be familiar with the operations of standard office equipment.</li></ul> 

Responsibilities
 
<ul><li>Identifies staffing needs for the division on a daily basis to ensure the assigned division operates effectively and efficiently. Monitors productivity of inpatient units and reallocates staff as needed to maintain acceptable productivity levels.</li><li>
Evaluates and assesses payroll reports comparing reported time to bi-weekly payroll reports and identifies discrepancies in a timely manner to ensure the accuracy of employee pay. Edits and completes corrections to ensure records are accurate. Distributes payroll on a bi-weekly basis according to established procedures.</li><li>
Contacts employees to fill vacant shifts daily and/or weekly to ensure units are staffed appropriately. Ensures employee contact data is maintained and current.</li><li>
Compiles and maintains current productivity based staffing requirements for assigned division. Updates ANSOS as required.</li><li>
Evaluates and obtains approval for overtime shifts when applicable to fill critical vacant shifts and maintain acceptable productivity to ensure patient safety.</li><li>
Communicates with on-coming/off-going supervisors regarding status of staffing in the assigned division.</li><li>
Makes recommendations for reallocation and proactive planning for unit staffing on a daily, weekly and weekend basis.</li><li>
Maintains a positive working relationship and rapport with division managers and house supervisors to complete work efficiently.</li><li>
Trains others to perform work duties as necessary to provide coverage for workload.</li></ul> 

Job Accountabilities
 
<ul><li>Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.</li><li>
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.</li><li>
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.</li></ul> 

Requisition ID: 987396</div>

Staffing Specialist

<div>Location: Main Hospital Bldg - 2nd Floor 
 
Primary Purpose 
 
Provides direct support to pharmacists and pharmacy staff in preparing orders, packaging and labeling, tracking inventory, maintaining records, cashiering/payment collections and performing clerical duties. 
 
MINIMUM SPECIFICATIONS 
 
Education 
 
<ul><li>Must have a High School diploma or GED.</li></ul> 
Experience 
 
<ul><li>Prefers experience in prior pharmacy technician health system roles such as inpatient pharmacy, IV/Infusion pharmacy, retail pharmacy, mail order pharmacy, and/or pharmacy repackaging.</li></ul> 
Certification/Registration/Licensure: 
 
<ul><li>Current Certified Pharmacy Technician (CPhT) certification by exam from the National Pharmacy Technician Certification Board (PTCE) or the National Healthcare Association (ExCPT) is preferred.</li><li>Must have current registration with the Texas State Board of Pharmacy.</li><li>Failure to pass examination or comply with primary requirements will result in termination or the opportunity to apply for a posted non-pharmacy technician position with Parkland.</li></ul> 
Skills or Special Abilities: 
 
<ul><li>Must be able to demonstrate a working knowledge of a PC, and be able to learn and use new software.</li><li>Must be able to pass Pharmacy math and spelling test with a minimum score of 80%.</li><li>Must successfully complete the necessary training requirements to perform cashier duties within 90 days from initial employment.</li><li>Must be able to demonstrate basic computer skills for area of responsibility.</li><li>Must be able to demonstrate knowledge and skills in the operation of equipment used in primary practice area.</li><li>Must be able to demonstrate basic knowledge of different types of drugs.</li><li>Must be able to demonstrate basic knowledge of medical and health care terminology.</li><li>Must be able to demonstrate patient centered/patient valued care.</li></ul> 
Responsibilities 
 
<ul><li>Follows established procedures to prepare and distribute medication orders, prescriptions and/or sterile products under pharmacist's general supervision. Accurately maintains and replenishes automation systems (if applicable).</li></ul> 
<ul><li>Operates an electronic cash register while entering correct charges, collecting accurate amounts of money and giving correct change to customers to ensure that payment is received for purchases.</li></ul> 
<ul><li>Prepares for each shift by obtaining and inserting the correct amount of cash in the appropriate cash register and ensure that the workstation is ready to service customers when the shift begins.</li></ul> 
<ul><li>Delivers remaining cash receipts and completed/approved reports to the manager, after each shift, while following established policies and procedures to ensure that all monies are secured and accounted for when the shift ends.</li></ul> 
<ul><li>May be asked to perform prescription order entry into the ambulatory pharmacy system.</li></ul> 
<ul><li>Assists in the maintenance of various inventory records, invoices and prescription hardcopies.</li></ul> 
<ul><li>Assists in the maintenance of assigned areas, including cleanliness, drug and supply inventory, equipment, and simple repair to ensure that pharmacy areas are clean, operational, contain the necessary supplies, and are free from obstacles.</li></ul> 
<ul><li>Acts as a resource person for non-judgmental pharmacy questions to medical staff, patients, and visitors.</li></ul> 
<ul><li>Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the Pharmacy area, to include cashiering operations. Maintains licensure as a Nationally Certified Pharmacy Technician. Adheres to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state and private health plans. Seeks advice and guidance as necessary to ensure proper understanding.</li></ul> 
<ul><li>Adheres to all PHHS procedures and house standards.</li></ul> 
Job Accountabilities 
 
<ul><li>Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.</li></ul> 
<ul><li>Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.</li></ul> 
<ul><li>Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.</li></ul> 

Requisition ID: 987314</div>

Pharmacy Technician

<div>Location: Moody Outpatient Center 3rd Floor 
 
<ul><li>Location: Irving Health Center</li></ul> 

Primary Purpose
 
Performs various optometric pre-testing procedures, including reviewing patient's previous records, obtains and documents patient medical/ocular history, review of systems, chief complaint, preliminary testing, and select supervised testing. 
 
Minimum Specifications 
 
Education:
 
<ul><li>Must have completed training through an accredited Medical Assistant training program</li></ul> 
Experience:
 
<ul><li>Must have six months of relevant Optometry or Ophthalmology experience.</li></ul> 
Equivalent Education and/or Experience:
 
 
None 
 
Certification/Registration/Licensure:
 
<ul><li>Must have current healthcare provider BLS for Healthcare Providers certification from one of the following:</li><li>
American Heart Association</li><li>
American Red Cross</li><li>
Military Training Network</li></ul> 
Skills or Special Abilities:
 
<ul><li>Must be able to communicate effectively with patients, hospital staff, and the general public.</li><li>
Must be able to document patient history in EMR.</li><li>
Must be able to demonstrate a basic understanding of optometry, ocular anatomy, and conditions of eye.</li><li>
Must be able to demonstrate a working knowledge of conducting ocular tests.</li><li>
Must be able to demonstrate basic patient skills in the use of supplies and assigned equipment.</li></ul> 
Responsibilities:
 
<ul><li>Makes initial contact with patients, providing ocular evaluations (i.e., autorefraction, lensometry, IOP check with non-contact tonometer or tonopen, instilling drops such as those required for dilation) to assist the physician in patient assessment.</li></ul> 
<ul><li>
Tests patients using visual field analysis to assist in determining the progression of glaucoma and other disease processes.</li></ul> 
<ul><li>
Tests patients using non-invasive imaging technology i/e retinal imaging, Optical Coherence Tomography (OCT) to assist in determining the extent of progression of disease processes when needed.</li></ul> 
<ul><li>
Instructs patients on the care and handling (insertion and removal) of contact lenses, to ensure proper patient care and safety.</li></ul> 
<ul><li>
Cleans and stocks lanes (inventory supplies) and reports depleted supplies to ensure sufficient supplies and materials are available to avoid shortages.</li></ul> 
<ul><li>
Attends in-services and continuing education clinics to ensure on-going certification. Integrates knowledge gained into current work practices.</li></ul> 
<ul><li>
May administer unit-dose medications under the direction of the delegating physician according to department policies and procedures after successful completion of competencies and signed Physician-Unit Based Medication Administration Delegation form.</li></ul> 
<ul><li>
Maintains a positive working relationship with patients, medical staff, clinic staff, and management to facilitate cooperative and coordinated interaction.</li></ul> 

Requisition ID: 987372</div>

Optometric Medical Assistant

<div>Location: Parkland: 17th FLR BLK 600 
 
Schedule: Fulltime Days, Monday-Friday, 8am-4:30pm 
 
Primary Purpose
 
 
Provides leadership to staff and operational support in inpatient clinical specialty treatment areas. 
 
MINIMUM SPECIFICATIONS 
 
Education:
 
Must have one of the following: 
<ul><li>
Bachelor's degree in physical therapy from a school accredited by the American Physical Therapy Association.</li><li>
Bachelor's degree in occupational therapy from an accredited university.</li><li>
Master's degree in Speech - Language Pathology from an accredited university; with completion of a nine-month clinical fellowship.</li></ul> 
Experience:
 
<ul><li>Must have five years' experience as a therapist to include one year demonstrating leadership abilities.
</li><li>Three years inpatient rehabilitation experience preferred
</li></ul> 
Certification/Registration/Licensure:
 
<ul><li>Must have current licensure as a Physical Therapist with the Board of Physical Therapy Examiners for Texas OR</li><li>
Must be registered as an Occupational Therapist by the State of Texas OR</li><li>
Must be licensed by the Texas State Board of Examiners for Speech - Language Pathology and Audiology and have completed all requirements for a Certificate of Clinical Competence (CCC) issued by the American Speech and Hearing Association (ASHA).</li><li>
Must have a current Healthcare Provider CPR course completion card prior to hire and/or placement in job from one of the following:</li><li>
American Heart Association</li><li>
American Red Cross Rescuer</li><li>
Military Training Network.</li><li>
Must have Quality Indicator Credentialing Exam within 30 days of placement in job.
</li></ul> 
Skills or Special Abilities:
 
<ul><li>Must be able to demonstrate advanced knowledge of therapy procedures and techniques.</li><li>
Must demonstrate effective supervisory and administrative skills.</li><li>
Must be able to demonstrate oral and written communication skills.</li><li>
Must be able to demonstrate problem solving ability.</li><li>
Must be able to demonstrate patient centered/patient valued care.</li></ul> 

Responsibilities:
 
<ul><li>Coordinates the computerized completion of the Inpatient Rehabilitation Facility - Patient Assessment Instrument (IRF-PAI). Oversees the running of the software and edits IRF-PAIs for all patients. Compares actual knowledge of the care provided to the patient and the information contained on the IRF-PAI. Makes all changes to the IRF-PAI to correctly reflect a three-day summary of the functional status and 24-hours care needs of the patient. Encodes the IRF-PAI and electronically transmits the IRF-PAI within identified time frames. Keeps clinical team apprised of the length of stay relative to the patients Case Mix Group (CMG).</li><li>
Coordinates the completion of the admission assessment of the IRF-PAI by the fourth day of the patient's stays and the 5th day following discharge for each inpatient rehabilitation patient. May require discussions/interactions (written or verbal) with various staff members concerning differences in reported functional status to complete the IRF-PAI. Assures that the IRf-PAI accurately reflects the functional status and 24-hour care needs of the patient in order to have compliance with reporting.</li><li>
Performs audits on IRF-PAI, clinical documentation and billing information to assure accuracy and consistency of documentation. Gives feedback to the appropriate supervisor on audit results.</li><li>
Utilizes software information to assist in the monitoring of patients progress within the program and program evaluation/outcomes measurement. Distributes this information to other identified members of the rehabilitation management team.</li><li>
Assists in the identification and generation of management reports for clinical administration and other administrative groups.</li><li>
Assists management of Inpatient Rehabilitation and the Medical Director in identifying and monitoring trends in patient care as identified through the IRF-PAI.</li><li>
Responsible for training all rehabilitation clinical staff on the appropriate use of Quality Indicators and other documentation tools.</li><li>
Completes discharge follow up data collection and analysis.</li><li>
Collects and analyzes data for departmental initiatives and projects.</li></ul> 

Requisition ID: 987538</div>

Inpatient Rehabilitation Coordinator

<div>Location: Parkland: 13th FLR BLK 500 
 
Advanced Practice Provider I- Hospitalist - Nights
 
 
*Multiple Positions*
 
 
Primary Purpose 
 
Responsible for providing health care for patients in designated primary or specialty areas, including patient diagnoses, treatment, education, and referrals. Serves as a resource and role model for clinical practice, training, evaluation, and direct management of practitioners and students in all areas encompassed by the service line to ensure optimal patient care quality. Assist leadership in assessing, planning, organizing, and implementing designated advanced practice provider activities. 
 
Minimum Specifications 
 
Education 
 
Physician Assistant 
<ul><li>
Bachelor's Degree from an accredited college or university and successful completion of an accredited Physician Assistant Program recognized by the Accreditation Review Commission on Education for the Physician Assistant (ARC-PA) or its predecessors.</li></ul> 

Advanced Practice Registered Nurse (APRN) 
<ul><li>
Master's degree in nursing accredited through the Commission on Collegiate Nursing Education (CCNE) or the Accreditation Commission for Education in Nursing, Inc. (ACEN).</li></ul> 

Experience 
<ul><li>
None</li></ul> 

Equivalent Education and/or Experience 
<ul><li>
Current employees hired at Parkland before March 1, 2014, may have an equivalent combination of education and experience.</li></ul> 

Certification/Registration/Licensure 
 
Must have a current healthcare provider BLS for Healthcare Providers certification from one of the following 
<ul><li>
American Heart Association</li><li>
American Red Cross</li><li>
Military Training Network</li></ul> 

Physician Assistant 
<ul><li>
Current, valid Physician Assistant licensure from the Texas Board of Physician Assistants.</li><li>
Current certification as a Physician Assistant by the National Commission on Certification of Physician Assistants.</li></ul> 

Advanced Practice Registered Nurse (Nurse Practitioner) 
<ul><li>
Current RN licensure from the Texas Board of Nursing, or a valid Compact RN license.</li><li>
Current licensure from the Texas Board of Nursing as an Advanced Practice Registered Nurse (APRN) with authorization to practice as a Family, Adult, Gerontology, Adult-Gerontology, Adult-Gerontology Acute Care, Acute Care, Pediatric, Pediatric Acute Care, Psychiatric Mental Health, or Women's Health Nurse Practitioner.</li></ul> 

Must have an active certification as a Nurse Practitioner by one of the following 
<ul><li>
Family Nurse Practitioner (FNP) by the American Nurses Credentialing Center (ANCC) or the American Academy of Nurse Practitioners Certification Program (AANPCP)</li><li>
Adult Nurse Practitioner (ANP) by ANCC or AANPCP</li><li>
Gerontology Nurse Practitioner (GNP) by ANCC or AANPCP</li><li>
Adult-Gerontology-Primary Care Nurse Practitioner by ANCC or AANPCP</li><li>
Adult-Gerontology-Acute Care Nurse Practitioner by the ANCC or the American Association of Critical-Care Nurses Certification Corporation (AACNCC)</li><li>
Acute Care Nurse Practitioner (ACNP) by ANCC or AACNCC</li><li>
Pediatric Nurse Practitioner's Primary Care (PNP-PC or PPCNP) by the Pediatric Nursing Certification Board (PNCB) or ANCC</li><li>
Pediatric Nurse Practitioner's Acute Care (PNP-AC) by PNCB</li><li>
Psychiatric Mental Health Nurse Practitioner (PMHNP) by ANCC</li><li>
Women's Health Nurse Practitioner (WHCNP) by the National Certification Corporation.</li></ul> 

Advanced Practice Registered Nurse (Certified Nurse Midwife) 
<ul><li>
Current RN licensure from the Texas Board of Nursing, or a valid Compact RN license.</li><li>
Current licensure as an Advanced Practice Registered Nurse (APRN) with authorization to practice as a Nurse Midwife by the Texas Board of Nursing.</li><li>
Must have active certification as a Certified Nurse Midwife (CNM) by the American Midwifery Certification Board (AMCB) or its predecessor.</li></ul> 

Advanced Practice Registered Nurse (Clinical Nurse Specialist) 
<ul><li>
Current RN licensure from the Texas Board of Nursing, or a valid Compact RN license.</li><li>
Current licensure from the Texas Board of Nursing as an Advanced Practice Registered Nurse (APRN) with authorization to practice as a Clinical Nurse Specialist.</li></ul> 

Must have an active certification as described below by one of the following: 
<ul><li>
Adult Clinical Nurse Specialist (CNS) by ANCC or AACNCC</li><li>
Psychiatric Mental Health Clinical Nurse Specialist (CNS) by ANCC or AACNCC</li></ul> 

Skills or Special Abilities 
<ul><li>
Provides care to assigned patient population in accordance with the current State of Texas Nursing Practice Act or Texas Medical Board Rules, as applicable to licensure, established protocols, multidisciplinary plan of care, and clinical area-specific standards.</li><li>
Must demonstrate leadership ability through both superior clinical skills and as a practice development resource.</li><li>
Must have effective verbal and written communication skills.</li><li>
Must have effective leadership skills to include motivation, recruitment, retention, and change management.</li><li>
Must demonstrate knowledge of Parkland policies, structure, procedures, and mission.</li><li>
Must demonstrate patient-centered behaviors.</li></ul> 

Responsibilities 
<ul><li>
Performs clinical practitioner duties in the designated specialty area. Obtains histories, performs physical exams, makes assessments, and orders tests to adequately assess and determine diagnoses and plan of care.</li><li>
Records health history, findings, treatment, and recommendations accurately, clearly, and concisely.</li><li>
Manages time effectively to ensure optimal use of patient and provider resources.</li><li>
Consults appropriately with supervising physicians and refers patients as necessary to ensure optimal patient outcomes.</li><li>
Includes patients and/or families in determining the plan of care, when appropriate.</li><li>
Educates patients and their families to ensure self-management, follow-up, and adherence to established treatment.</li><li>
Supports interdisciplinary collaboration to ensure continuous quality care and to promote positive health outcomes with a focus on good customer service and patient satisfaction.</li><li>
Stays abreast of the latest developments, advancements, and trends in the practice field by attending seminars/workshops, reading professional journals, and actively participating in professional organizations.</li><li>
Participates in PHHS education activities.</li><li>
Maintains and implements knowledge of all applicable rules, regulations, policies, laws, and guidelines that impact the respective APP fields.</li><li>
Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans. Maintains current professional certifications and licensure as required by the organization and the APP's governing body.</li><li>
Seeks advice and guidance as necessary to ensure proper understanding.</li><li>
Timely completion of all assigned modules and yearly PHHS obligations as defined by the corporate compliance department.</li><li>
Identifies work processes and flows for the assigned department.</li><li>
Suggests appropriate changes to improve work effectiveness, productivity, and efficiency that support the overall goals of PHHS or the area.</li><li>
Consistently provides quality customer service to internal and external PHHS customers.</li><li>
Assists in developing, implementing, and monitoring annual goals and objectives for the department that support the mission and objectives of PHHS and the department.</li><li>
Attend regular staff meetings.</li></ul> 

Requisition ID: 987074</div>

Advanced Practice Provider I- Hospitalist - Nights

<div>Location: Mockingbird Towers 4th FLR 
 
PCHP- Parkland Health Plan 
 
Primary Purpose 
 
Responsible for investigating, analyzing, and resolving complex claims and payment disputes. This role ensures accurate claims adjudication by reviewing provider disputes, member grievances, and payment discrepancies. Collaborates with cross-functional teams to ensure compliance with federal and state regulations while driving process improvements to enhance operational efficiency. 
 
Minimum Specifications 
 
Education 
<ul><li>
High School Diploma required.</li><li>
Bachelor's degree in business administration, accounting, finance or a related field is preferred.</li></ul> 

Experience 
 
Required: 
<ul><li>
Three (3) years of experience in claims adjudication, dispute resolution, or Medicaid managed care.</li><li>
Strong knowledge of Texas Medicaid policies, guidelines, and claims processes.</li></ul> 
Preferred: 
<ul><li>
Experience with provider contract management and claims systems (QNXT).</li><li>
Familiarity with auditing and root cause analysis in a healthcare setting.</li><li>
Experience working with coding and billing systems, including claims processing platforms.</li></ul> 

Skills or Special Abilities 
<ul><li>
Excellent verbal and written communication skills including the ability to communicate effectively and professionally across disciplines. Ability to communicate complex information in understandable terms.
</li><li>Strong interpersonal and conflict resolution skills with the ability to establish and maintain effective working relationships across and beyond the organization.
</li><li>Excellent analytical and problem-solving skills.</li><li>
Strong time management and organizational skills with the ability to manage multiple demands and respond to rapidly changing priorities.</li><li>
Ability to write clearly and succinctly with a high level of attention to detail.</li><li>
Proficient computer and Microsoft Office skills. Ability to learn new software programs.</li><li>
Knowledge of Texas Medicaid, National Committee for Quality Assurance (NCQA), the Uniformed Managed Care Contract, and the Uniform Managed Care Manual.</li></ul> 

Responsibilities 
 
Operations
 
<ul><li>Investigate and resolve complex claims and payment disputes, ensuring compliance with Texas Medicaid policies and contractual obligations.</li><li>
Conduct root cause analysis to identify patterns of errors or trends in disputes and recommend process improvements.</li><li>
Review provider contracts, billing guidelines, and payment policies to ensure proper adjudication of claims.</li><li>
Respond to provider and member inquiries regarding claims resolutions, payment adjustments, and dispute outcomes.</li><li>
Analyze claims data to detect discrepancies, identify resolutions, and ensure accurate payments.</li><li>
Collaborate with internal departments (e.g., Provider Relations, Compliance, Finance, Claims and Configuration etc.) to resolve escalated cases.</li><li>
Provide recommendations for system or process enhancements to improve claims resolution accuracy and efficiency.</li><li>
Monitor and track dispute resolution timelines to ensure timely responses and compliance with organizational standards.</li><li>
Document findings and resolutions in accordance with internal policies and regulatory requirements</li></ul> 
Regulatory and Compliance
 
<ul><li>Ensures work is carried out in compliance with regulatory and/or accreditation standards as well as contractual requirements.</li></ul> 
Quality
 
<ul><li>Identifies ways to improve work processes and enhance customer satisfaction.</li><li>
Integrate health literacy principles into all communication including Members and Providers.</li><li>
Support strategies that meet clinical, quality and network improvement goals.</li><li>
Promote the use of Health Information Technology to support and monitor the effectiveness of health and social interventions and make data-driven recommendations as needed.</li><li>
For staff in clinical roles, foster collaborative relationships with members and/or providers to promote and support evidence-based practices and care coordination.</li></ul> 
Professional Accountability
 
<ul><li>Promotes and supports a culturally welcoming and inclusive work environment.</li><li>
Acts with the highest integrity and ethical standards while adhering to Parkland's Mission, Vision, and Values.</li><li>
Adheres to organizational policies, procedures, and guidelines.</li><li>
Completes assigned training, self-appraisal, and annual health requirements timely.</li><li>
Adheres to hybrid work schedule requirements.</li><li>
Attends required meetings and town halls.</li><li>
Recognizes and communicates ethical and legal concerns through the established channels of communication.</li><li>
Demonstrates accountability and responsibility by independently completing work, including projects and assignments on time, and providing timely responses to requests for information.</li><li>
Maintains confidentiality at all times.</li><li>
Performs other work as requested that is reasonably related to the employee's position, qualifications, and competencies.</li></ul> 

Job Accountabilities 
<ul><li>
Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of PCHP.</li><li>
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.</li><li>
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and customer requirements. Seeks advice and guidance as needed to ensure proper understanding.</li></ul> 

Requisition ID: 986759</div>

Claims Resolution Specialist Internal Resolution Unit- Health Plan

<div>Location: Main Hospital Bldg - 1st Flr 
 
Primary Purpose
 
Prepares recipes and menu items used in the provision of meals to Parkland patients, caf&eacute; customers, and catered events. Prepares 'made to order' entrees on caf&eacute; serving lines. 
 
MINIMUM SPECIFICATIONS
 
 
Education
 
<ul><li>Must have a High School diploma or GED.</li></ul> 
Experience
 
<ul><li>Must have six month of experience as a cook or culinary school graduated, an assistant cook in hospital foodservice, restaurant, or institutional cooking of a comparable nature.</li></ul> 
Equivalent Education and/or Experience
 
<ul><li>May have an equivalent combination of education and/or experience in lieu of specific experience as stated above.</li></ul> 
Certification/Registration/Licensure
 
<ul><li>Must have a certificate of completion of a food handler training course accredited by the American National Standards Institute (ANSI) and/or the Texas Department of State Health Services (TXDSHS) or must obtain one within sixty (60) days of placement in the role.</li></ul> 
Skills or Special Abilities
 
<ul><li>Must be familiar with a variety of foods, seasonings, recipe procedures, ingredient measurements and knowledge of time estimates for food preparation.</li><li>
Must have proficient knowledge of the use and care of institutional kitchen equipment including ovens, steamers, grills, fryers, slicers, braising pans, etc.</li><li>
Must have good customer service skills.</li><li>
Must be able to read and follow recipe instructions and food production guides and communicate effectively with departmental personnel.</li></ul> 
Responsibilities
 
<ul><li>Follows correct preparation techniques in preparing food items for Parkland patients, caf&eacute; customers, and catered events. Assembles recipes, follows production work sheets and prepares required types and quantities of menu items to meet patient and customer meal service needs.</li><li>
Follows correct work processes and kitchen work flow. Implements appropriate changes to improve effectiveness, productivity, efficiency that support the overall goals of the Hospital and Parkland.</li><li>
Reads and follows recipes and production guides accurately. Notifies production management staff of problems with recipes or recipe ingredients.</li><li>
Provides direction to assistant cooks and other assigned personnel in the preparation of recipes and use of production equipment.</li><li>
Assures the safe and sanitary operation of all quantity food production equipment, follows food sanitation guidelines and safe food handling techniques. Follows work safety policies to assure the department and Parkland are in compliance.</li><li>
Serves in the capacity of cook on service lines with made to order entrees, including the grill line, pasta line, Chef's Choice line and deli. Notifies supervisors of customer service issues to assure that quality meal services are maintained.</li><li>
Serves as relief person for emergency backup to kitchen preparation and production staff to assure satisfactory levels of food preparation and production are maintained.</li></ul> 
Job Accountabilities
 
<ul><li>Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.</li><li>
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.</li><li>
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.</li></ul> 

Requisition ID: 986472</div>

Cook

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