Qureos Mentor

Parm's Landscape Management, Inc.

Compensation: $90,000 - $105,000Benefit Package:&middot; Paid Time Off&middot; Holiday Pay&middot; Employer Match Retirement Account&middot; Health Insurance Reimbursement&middot; Private Office at Company Location&middot; Company Provided Vehicle, Cell Phone, Tablet/ComputerPosition OverviewThe Operations Manager is responsible for planning, staffing, directing, and executing all field operations to ensure safe, efficient, profitable, and high-quality service delivery across all service lines. This role focuses exclusively on field execution, workforce management, and operational performance, while supporting client issue resolution and maintaining company standards.This position is largely all about preventing and fixing problems. The ideal candidate has the initiative to fix problems, the awareness to prevent as many of them as possible and the follow through to ensure they are fixed permanently.The Operations Manager does not act as a General Manager, and does not oversee office administration or sales management. Instead, this role works collaboratively with the Owner, General Manager, Office Manager, Controller, and Sales &amp; Project Managers.Core Objectives<ul><li>Ensure all field departments are properly staffed, trained, and equipped</li><li>Ensure consistent, high-quality service execution across all crews</li><li>Maintain safe, compliant, and efficient field operations</li><li>Drive productivity, accountability, and operational discipline</li><li>Support timely and professional resolution of client issues</li><li>Protect company reputation through execution excellence</li></ul>Primary Areas of Responsibility1. Field Operations OversightThe Operations Manager is accountable for day-to-day execution of all field work, including but not limited to:<ul><li>Lawn care applications (fertilization, weed control, mosquito and perimeter pest control treatments)</li><li>Lawn care services, mowing and landscape maintenance</li><li>Landscape construction and enhancements</li><li>Tree service work</li><li>Snow plowing, salting, and winter services</li></ul>Responsibilities include:<ul><li>Ensuring crews are deployed efficiently and correctly each day</li><li>Monitoring route completion, job progress, and adherence to schedules</li><li>Ensuring work is completed to company standards, specifications, and scope</li><li>Addressing execution issues in real time to minimize rework and go backs</li><li>Adjusting staffing, routing, or workflows as conditions change (weather, call-ins, snow events)</li><li>Coordinating across departments to prevent operational bottlenecks</li></ul>2. Staffing, Hiring, and Workforce ManagementThe Operations Manager is the primary authority over field staffing decisions.Responsibilities include:<ul><li>Identifying staffing needs by department and season</li><li>Recruiting, creation of employment ads, screening applicants, interviewing, hiring, disciplining, staff member reviews and terminating in-field staff members</li><li>Ensuring each department maintains adequate bench strength</li><li>Managing seasonal vs. year-round staffing plans</li><li>Approving field promotions and role changes (with Owner input when required)</li><li>Addressing attendance issues, performance concerns, and conduct violations</li><li>Enforcing company attendance policies, work rules, and standards</li></ul>Authority includes:<ul><li>Final decision-making on in-field staff member discipline and termination</li><li>Immediate corrective action to protect safety, quality, or company reputation</li></ul>3. Onboarding, Training, and Skill DevelopmentThe Operations Manager ensures all in-field staff members are properly trained, certified, and prepared to perform their roles.Responsibilities include:<ul><li>Develop, implement and coordinate onboarding schedules for new in-field hires</li><li>Overseeing department-level training programs and certifications</li><li>Ensuring pesticide applicators and staff members maintain valid licenses and/or certifications</li><li>Developing cross-training plans to increase workforce flexibility</li><li>Identifying training gaps and implementing corrective instruction</li><li>Supporting department leaders in coaching and performance improvement</li></ul>4. Productivity, Efficiency, and Performance ManagementThe Operations Manager is responsible for maximizing labor efficiency and operational output.Responsibilities include:<ul><li>Monitoring crew productivity metrics (man hours bid per job, crew by crew efficiency, route completion rates, go backs, etc.)</li><li>Identifying inefficiencies and implementing process improvements</li><li>Enforcing time-tracking accuracy and material recording discipline</li><li>Ensuring crews follow routing, sequencing, and work-order instructions</li><li>Holding in-field leadership accountable to performance expectations</li><li>Reducing rework, go backs, wasted labor, and material losses</li><li>Supporting company initiatives focused on operational efficiency (e.g., &ldquo;Minutes Matter&rdquo; culture)</li></ul>5. Quality Control &amp; Service StandardsThe Operations Manager is the final operational gatekeeper for service quality.Responsibilities include:<ul><li>Defining and enforcing field quality standards across all services</li><li>Conducting spot checks, site inspections, and follow-ups</li><li>Ensuring crews understand service specifications and expectations</li><li>Addressing quality complaints promptly and professionally</li><li>Implementing corrective action plans for recurring quality issues</li><li>Ensuring consistency regardless of crew, technician, or location</li></ul>6. Client Issue Support &amp; ResolutionWhile client complaints are typically handled by Sales and Project Managers or Office staff, the Operations Manager provides escalation support when execution or field issues are involved.Responsibilities include:<ul><li>Assisting in investigation of field-related client complaints</li><li>Communicating with clients when operational explanation is required</li><li>Coordinating corrective work when necessary</li><li>Ensuring issues are resolved to client satisfaction</li><li>Preventing repeat issues through training or procedural changes</li><li>Protecting company reputation through professional, solution-oriented response</li></ul>7. Safety, Compliance, and Risk ManagementThe Operations Manager is accountable for field safety and regulatory compliance.Responsibilities include:<ul><li>Enforcing all safety policies and requirements</li><li>Ensuring proper use of PPE and safe equipment operation</li><li>Investigating accidents, incidents, and near-misses</li><li>Implementing corrective safety actions</li><li>Ensuring compliance with pesticide and DOT regulations</li><li>Coordinating with ownership on risk mitigation and insurance matters</li></ul>8. Equipment, Fleet, and Asset CoordinationThe Operations Manager ensures field teams have operationally ready equipment, while coordinating with ownership, maintenance staff members and outside repair vendors.Responsibilities include:<ul><li>Assigning equipment to crews appropriately</li><li>Develop process for and ensuring crews perform daily equipment inspections</li><li>Acting on maintenance and repair issues promptly</li><li>Minimizing downtime through proactive planning</li><li>Ensuring proper use, care, and storage of company assets</li><li>Supporting capital planning through operational feedback</li></ul>9. Leadership &amp; Cross-Department CollaborationThe Operations Manager is a field-focused leader, not an administrative manager.Responsibilities include:<ul><li>Directly supervising all in-field leadership roles (Crew Leaders, Department Managers)</li><li>Setting clear expectations and holding crew leaders accountable</li><li>Communicating operational needs to Office Manager and Controller</li><li>Coordinating with Sales &amp; Project Managers on scheduling and execution feasibility</li><li>Supporting ownership with operational data and insights</li><li>Promoting company core values and professional conduct</li></ul>Decision AuthorityThe Operations Manager has authority over:<ul><li>In-field staffing levels and deployment</li><li>In-field discipline and termination decisions</li><li>Operational execution standards</li><li>Training process and enforcement</li><li>Safety enforcement in the field</li></ul>What This Role Is NOTThe Operations Manager does not:<ul><li>Act as General Manager</li><li>Override Owner authority</li><li>Manage office staff or administrative operations</li><li>Control accounting, payroll, billing, or AR</li><li>Directly manage Sales &amp; Project Managers</li><li>Set pricing or sell services</li></ul>Pay: $90,000.00 - $105,000.00 per yearBenefits:<ul><li>401(k) 3% Match</li><li>401(k) matching</li><li>Health savings account</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Retirement plan</li><li>Safety equipment provided</li></ul>Application Question(s):<ul><li>Please describe your previous industry related experience (Lawn Care, Landscaping, Snow Removal):</li><li>How many field employees have you directly managed at one time?</li><li>Do you have direct experience hiring, disciplining, and terminating field staff?</li><li>Which services have you managed?</li><li>Have you been responsible for productivity or efficiency metrics in previous employment?</li><li>Are you comfortable working extended hours during peak season or snow events?</li><li>Do you have experience in seasonal or weather-driven operations?</li><li>What is your expected salary range?</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

Operations Manager – Lawn Care & Landscape Company

Are you an experienced lawn care professional ready to take your skills to the next level? Parm&rsquo;s Landscape Management is seeking a Lawn Technician II &ndash; Specialist to join our high-performing team. This is an advanced role for individuals who are already certified and bring both technical expertise and strong customer service to the field.Not already certified? - That's okay, we have entry level positions available as well!Pay Range:<ul><li>With 3.0 Certification: $23&ndash;$26/hour</li><li>With 3.0, 5.0 &amp; 7.1 Certifications: $26&ndash;$29/hour</li></ul>(Don't have all the certifications? We'll cover the cost for you to obtain them, and you will also receive a $2,000 bonus once you have your 5.0 &amp; 7.1 - in addition to your increased wage)Requirements:<ul><li>Required Certification: Wisconsin Pesticide Applicator Category 3.0</li><li>Enhanced Pay Certification Requirement: Categories 3.0, 5.0, and 7.1</li></ul>Services You&rsquo;ll Perform:<ul><li>Lawn applications</li><li>Mosquito treatments (if 5.0 certified)</li><li>Perimeter pest control (if 7.1 certified)</li></ul>Who We&rsquo;re Looking For:<ul><li>Deep knowledge of lawn care products and mix rates</li><li>Able to work independently with minimal supervision</li><li>Strong communication and customer service skills</li><li>Demonstrated ability to train entry-level technicians</li><li>Frequently receives positive feedback from clients</li><li>Capable of performing specialized treatments when needed</li></ul>Knowledge &amp; Diagnostic Skills:You should be able to identify and communicate most of the common lawn care concerns including: Clumping tall fescue, creeping bentgrass, quack grass, poa trivialis, crabgrass, wild violet, creeping charlie, chinch bugs, sod webworm, grubs, red thread, ascochyta leaf blight, dollar spot, snow mold, necrotic ring spot, vole damage, and dog spots.You will also be expected to communicate findings to the office to ensure we are communicating with clients and for proper documentation in client records.Ready to grow with a company that values skill and initiative? Apply now and join a team that takes pride in results, efficiency, and professionalism.Job Type: Full-timePay: $26.00 - $29.00 per hourBenefits:<ul><li>401(k) matching</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Tuition reimbursement</li></ul>Application Question(s):<ul><li>What city do you currently live in?</li><li>Are you currently employed? (If so, what are you currently doing for work?)</li><li>Are you currently 3.0, 5.0 and/or 7.1 Certified?</li><li>If you do not hold the above certifications, are you willing to obtain them ASAP? (This is a matter of reading a book and passing a test for each certification - we cover the costs)</li><li>Please explain your previous experience providing professional lawn care services:</li><li>What personal obligations do you have that will effect the hours you are able to work?</li><li>Occasionally, working on a Saturday may be required; Are you available for work on an occasional Saturday?</li><li>If offered a position, how soon could you start?</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

Lawn Care Technician / Certified Pesticide Applicator - Lawn Technician II – Specialist

About Parm&rsquo;s Landscape ManagementParm&rsquo;s Landscape Management is a high-performance landscape and lawn care company focused on delivering an exceptional client experience without gimmicks or shortcuts. We serve thousands of residential and commercial clients throughout the region and continue to grow through quality, efficiency, and strong team culture.We are seeking a highly skilled Lawn Care Department Manager who combines technical turf expertise with leadership ability and strong client communication skills.This is not an entry-level position.This role is for someone who wants ownership, responsibility, and the opportunity to help lead and shape a growing lawn care department.Position OverviewThe Lawn Care Department Manager serves as the operational and technical leader for our lawn care division. This role bridges the gap between field operations and client relationships by overseeing lawn technicians, maintaining quality standards, diagnosing turf issues, and working directly with clients to deliver solutions.This individual must be extremely knowledgeable in turf health and lawn care practices and comfortable working both in the field and in client-facing situations.Key Responsibilities Department Leadership &amp; Team Development<ul><li>Train, mentor, and support lawn technicians and mowing staff</li><li>Ensure department employees follow company systems and quality standards</li><li>Conduct field training and performance coaching</li><li>Maintain high expectations for efficiency, professionalism, and workmanship</li><li>Identify opportunities to improve department processes and outcomes</li></ul>Quality Control &amp; Field Oversight<ul><li>Perform routine quality checks on lawn applications and mowing work</li><li>Identify and correct performance issues proactively</li><li>Ensure treatments are applied correctly and at proper timing intervals</li><li>Maintain consistent service standards across all crews</li></ul>Turf Diagnostics &amp; Lawn Analysis<ul><li>Meet directly with clients for lawn analysis appointments</li><li>Diagnose turf issues including weeds, disease, insects, soil conditions, compaction, nutrient deficiencies, and environmental stress</li><li>Develop corrective action plans</li><li>Recommend services and treatment programs based on professional evaluation</li><li>Act as the company&rsquo;s technical expert for lawn care concerns</li></ul>Client Relations &amp; Problem Resolution<ul><li>Respond to lawn care-related client concerns and complaints</li><li>Provide professional, confident explanations and solutions</li><li>Build trust through knowledge, communication, and follow-through</li><li>Help retain and strengthen long-term client relationships</li></ul>Operational Support<ul><li>Assist in department planning and scheduling coordination</li><li>Provide feedback on program improvements and service offerings</li><li>Support continued growth and development of the lawn care division</li></ul>Required Qualifications<ul><li>Strong professional experience in lawn care, turf management, or related field</li><li>Advanced knowledge of turfgrass identification, weed identification, and lawn health diagnostics</li><li>Experience with fertilizer and weed control programs</li><li>Ability to identify and troubleshoot lawn issues independently</li><li>Leadership experience managing or mentoring field staff</li><li>Strong communication skills with both clients and team members</li><li>Valid driver&rsquo;s license and clean driving record</li><li>Ability to work outdoors in varying conditions</li></ul>Preferred Qualifications<ul><li>Turf management education or certifications</li><li>Wisconsin pesticide applicator license (or ability to obtain)</li><li>Experience in a high-volume lawn care company</li><li>Sales or consulting experience with lawn care services</li></ul>Compensation &amp; Benefits<ul><li>$70,000 &ndash; $85,000 annual salary</li><li>Company vehicle for work use</li><li>Paid time off</li><li>Professional development opportunities</li><li>Stable, year-round leadership position</li><li>Opportunity for advancement as the company continues to grow</li></ul>Who Will Thrive in This Role<ul><li>Someone who takes pride in diagnosing and solving lawn problems</li><li>A leader who enjoys developing others and raising standards</li><li>A professional who values efficiency, accountability, and quality</li><li>Someone who wants more responsibility than a typical technician role</li></ul>Apply TodayIf you&rsquo;re ready to step into a leadership role where your expertise matters and your work directly impacts company growth and client satisfaction, we want to hear from you.Pay: $70,000.00 - $85,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Tuition reimbursement</li></ul>Application Question(s):<ul><li>Name 5 common lawn issues you have personally diagnosed:</li><li>A client calls complaining about crabgrass present in May, how do you handle this complaint? </li><li>How do you handle a lawn technician who is efficient but produces inconsistent quality?</li><li>What does a high-performing lawn technician look like to you?</li><li>What decisions should a Lawn Care Manager make independently versus escalating?</li><li>What frustrates you most about typical lawn care companies?</li><li>When diagnosing a lawn, what information do you need BEFORE making any recommendations?</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

Lawn Care Department Manager / Turf Care Specialist

Join Parm's Landscape Management, Inc. and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Parm's Landscape Management, Inc.

About Company

Operations Manager – Lawn Care & Landscape Company

Lawn Care Technician / Certified Pesticide Applicator - Lawn Technician II – Specialist

Lawn Care Department Manager / Turf Care Specialist