Abrar Admin

Partners In Diversity, Inc.

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 NEXT CLASS STARTING APRIL 2026
 
 
 
 
 
 
 We are seeking highly skilled Call Center Customer Service Representatives to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and creating sustainable value for customers via phone, email, chat, and correspondence. The "CSR's" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions.
 
 
 
 
 
 
 Essential Job Functions:
 
 
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 Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.
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 Maintains sincere interest in providing stellar customer care
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 Understands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transaction
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 Exercises independent thinking in meeting customer expectations
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 Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.
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 Must Possess the Ability to:
 
 
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 Process information quickly and accurately
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 Work under time constraints
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 Understand and apply new concepts
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 Analyze Information and evaluate results
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 Effectively deal with complex customers
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 Create positive customer relationships by defusing angry and upset customers
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 Demonstrate commitment to learning quickly and effectively applying knowledge
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 Attention to detail and follow-up
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 Minimum Requirements:
 
 
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 High School Diploma or equivalent
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 Minimum 1 year of call center experience
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 Minimum 1 year of customer service experience
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 Knowledge of computer (PC) and internet applications
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 Excellent Telephone etiquette
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 Excellent communication skills written, verbal, and interpersonal
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 Proficiency in keyboarding/data entry (At least 35wpm) - Typing Test given
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 Excellent oral and written skills: Grammar and terminology
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 Time management skills
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 Ability to pass a background check and drug screen upon offer of employment
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 Required Qualifications:
 
 
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 6 months - 1 year of Call Center Experience
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 Shift Times/Training:
 
 
 
 1. Mon - Fri: 8:00 am - 6:00 pm (
 
 
 MUST
 
 
 have flexibility to work during these hours)
 
 
 2. Must attend
 
 
 ALL
 
 
 training assigned days (First 30 days)
 
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Call Center Customer Service Representative

Join Partners In Diversity, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Partners In Diversity, Inc.

About Company

Call Center Customer Service Representative