Qureos Mentor

Partywitty

Job Title: Customer Care Executive Location: Kaushambi, Ghaziabad Department: Customer Support / OperationsWe are looking for a Customer Care Executive to join our team and deliver exceptional service to our customers. You will be responsible for handling customer queries, resolving issues efficiently, and ensuring a seamless customer experience across all touchpoints.The ideal candidate is empathetic, solution-oriented, and passionate about maintaining strong customer relationships.Key Responsibilities:<ul><li>Handle incoming customer calls, emails, and chats promptly and professionally.</li><li>Resolve product or service-related inquiries, complaints, and requests efficiently.</li><li>Maintain accurate records of customer interactions and follow-ups in CRM systems.</li><li>Provide detailed information about products, services, and company policies.</li><li>Coordinate with internal teams (sales, technical support, logistics, etc.) to resolve complex cases.</li><li>Ensure customer satisfaction through timely communication and problem-solving.</li><li>Meet performance targets such as response time, resolution rate, and customer satisfaction score.</li><li>Collect feedback from customers and share insights with the management team.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>Excellent verbal and written communication skills in English (knowledge of regional languages is a plus).</li><li>Strong problem-solving abilities and attention to detail.</li><li>Proficiency in MS Office and CRM software.</li><li>Positive attitude, patience, and empathy while handling customer concerns.</li></ul>Preferred Skills:<ul><li>Experience in hospitality, e-commerce, or service-based industries.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li><li>Team player with a customer-first mindset.</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for career growth and training.</li><li>Supportive and collaborative work environment.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;8,000.00 - &#8377;12,000.00 per monthWork Location: In person

Customer Care Executive

Join Partywitty and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Partywitty

ABOUT_COMPANY

Customer Care Executive