Qureos Mentor

PASSPORT

<div><div><b>About Passport:</b></div><div></div><div><br>
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping&mdash;enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.</div><div></div><div><b><br>
About the role:<br>
</b></div><div></div><br>
<div>Passport is looking for a Cross-Functional Associate who is a problem solver and positive thinker&mdash;someone who brings a detail-oriented, data-driven mindset while maintaining a collaborative, upbeat attitude. They communicate clearly, stay focused under pressure, and spot trends or inconsistencies quickly to support data-based decisions. Self-motivated and dependable, they embrace new processes, contribute to continuous improvement, and keep a forward-looking mindset. Their adaptability, energy, and teamwork make them a dependable partner for driving results in a dynamic operational setting.</div>
<h3 class="jobSectionHeader"><b>What you'll be doing:
</b></h3><ul><li>Handle vendor and carrier inquiries via email and phone with clear, professional, and solution-oriented communication</li><li>
Investigate parcel issues and vendor concerns using tools such as tracking systems, internal databases, external portals, and historical ticket logs</li><li>
Identify root causes and recurring issues; escalate with context to ensure timely resolution</li><li>
Manage a structured daily task list while proactively responding to emails and operational updates</li><li>
Maintain accurate records by updating internal systems, spreadsheets, and portals throughout the day</li><li>
Analyze operational and performance reports using tools like Tableau to identify trends, flag anomalies, and support data-driven decisions</li><li>
Review large data sets for inconsistencies and correct errors to maintain high data integrity</li><li>
Adapt quickly to new tools, workflows, and platforms, contributing to continuous improvement and team documentation</li><li>
Collaborate closely with the Operations team and cross-functional partners to share updates, surface blockers, and drive resolutions</li><li>
Support process documentation and suggest improvements by identifying inefficiencies and pain points</li><li>
Multitask effectively in a fast-paced environment while meeting deadlines and aligning with business priorities</li></ul><h3 class="jobSectionHeader"><b>
Requirements:
</b></h3><ul><li>Excellent written and verbal communicator with the ability to convey complex ideas clearly and concisely</li><li>
Detail-oriented and process-focused, with a natural drive for improving workflows and solving problems</li><li>
Quick to understand new processes and implement them effectively</li><li>
Strong data mindset with the ability to spot trends and inconsistencies; experience with Tableau is a plus</li><li>
Positive attitude, energetic, and eager to learn and grow in a dynamic remote environment</li><li>
Self-motivated and dependable, with strong time management and task prioritization skills</li><li>
Proficient in multitasking and operating under pressure in high-volume settings</li><li>
A collaborative team player who values transparency and open communication</li><li>
Experience with Zendesk, Google Sheets, and Microsoft Office Suite is a plus</li><li>
Flexible, adaptable, and comfortable navigating evolving operational needs</li><li><b>
Schedule: Tuesday - Saturday 2:00 PM to 10:00 PM EST (9:00 PM to 5:00 AM Cairo EEST)</b></li></ul><div><b>
A sneak peek into our perks &amp; benefits:</b></div><div></div><ul><li><br>
Competitive cash and equity packages</li><li>An annual stipend for health insurance</li><li>A monthly work from home stipend</li><li>100% remote work environment #LI-Remote</li><li>Paid Time Off</li><li>Paid Parental Leave</li></ul><div>
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip &lsquo;n paints!</div><ul><li>Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America</li><li>Learning &amp; Development Fund for upskilling or products to improve your day-to-day work life</li><li>Teammates around the world in 8 different time zones!</li></ul></div>

Cross-Functional Operations Associate

Join PASSPORT and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PASSPORT

ABOUT_COMPANY

Cross-Functional Operations Associate