Qureos Mentor

Patchi

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 We are seeking a skilled and proactive IT Support Analyst to provide reliable technical support across our retail stores, boutiques, factory operations, and head office. This role ensures all systems, hardware, and networks operate smoothly, enabling our teams to perform at their best.
 
 
 If you have strong technical foundations, thrive in fast-paced environments, and enjoy hands-on problem-solving, this role is an excellent fit.
 
 
 
 
 
 Key Responsibilities
 
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 Provide 1st line technical support for all users across retail, boutiques, factory, and office environments.
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 Troubleshoot and resolve issues related to hardware, software, POS systems, network connectivity, servers, printers, audio/video systems, and end-user devices.
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 Monitor and maintain daily IT operations, ensuring stability and minimal downtime across all locations.
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 Configure and support Office 365 endpoint security and user access management.
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 Conduct network troubleshooting, including switches, access points, firewalls, and structured cabling across multi-site operations.
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 Escalate complex issues to higher-level support while ensuring full case documentation and timely follow-up.
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 Maintain accurate IT asset inventory, track hardware lifecycle, and oversee equipment distribution for all stations.
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 Enhance and standardize IT documentation, user guides, onboarding materials, and process checklists.
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 Ensure compliance with IT policies, cybersecurity standards, and internal controls.
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 Perform preventive maintenance to reduce recurring issues and improve system reliability.
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 Assist in new store openings, refurbishments, and factory infrastructure enhancements by preparing IT setups.
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 Collaborate with departments and external vendors to ensure efficient resolution of incidents and service requests.
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 Provide after-hours support for urgent incidents when required to minimize business disruption.
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 </ul>
 
 
 
 
 Requirements
 
 <ul>
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 2 to 3 years of experience in IT Support.
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 Background in Retail and/or Manufacturing environments preferred.
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 Bachelor&rsquo;s degree in IT, Computer Science, or Computer Engineering.
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 UAE driving license preferred.
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 Ability to work shifts and support urgent incidents as needed
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 </ul>
 
 
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Information Technology Support Analyst

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 Job Scope:
 
 
 
 Reporting to the Multi-Unit Manager and following all Patchi Caf&eacute; policies and procedures, the Caf&eacute; Assistant Manager is responsible for the overall performance of the Caf&eacute;, including but not limited to maintaining high quality of service and health and safety standards in the Front-of-House and Back-of-House.
 
 
 
 Duties &amp; Responsibilities:
 
 
 <ul>
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 Oversee the entire Front-of-House and Back-of-House operations and ensure that they run efficiently and profitably as per pre-set budgets and procedures (including but not limited to product/service quality and presentation, staff/workplace health and safety, service standards, maintenance and hygiene of facilities, guest satisfaction, safety and hygiene, etc.)
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 Support the team and help in any area of the caf&eacute; when circumstances dictate.
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 Ensure Patchi Caf&eacute;&rsquo;s dress code and grooming standards are respected by all employees
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 Ensure all food safety procedures are strictly adhered to according to Patchi Caf&eacute; standards
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 Maintain safe working conditions; ensure the safety and hygiene standards of Patchi Caf&eacute; premises are being followed
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 Maintain a favorable relationship with all Patchi Caf&eacute; employees to foster and promote a cooperative and harmonious working climate conducive to maximizing morale, productivity, and efficiency
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 Preparing and completing action plans for the team including daily responsibilities
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 Implementing production, productivity, quality, and guest-service standards
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 Resolving team issues and guest complaints as per Patchi Caf&eacute;&rsquo;s standards
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 Implementing changes as directed by Patchi Caf&eacute;&rsquo;s Operations Manager/Multi-Unit Manager
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 Submit to the Multi-Unit Manager a weekly report including but not limited to sales, guest satisfaction, actual performance versus forecasted, operational concerns, and suggestions for improvement; work in coordination with the Head Chef whenever deemed necessary
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 Be responsible for identifying and following up on all Front-of-House and Back-of-House maintenance issues.
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 Work in coordination with the Cost Controller and procurement team to control costs by reviewing waste sheets, inventory reports, and purchase orders
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 Ensure that stock levels are always as per the set Patchi Caf&eacute; PAR levels and operational requirements
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 Revise and approve all Front-of-House requisition orders; ensure they comply with set PAR levels
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 Track stock levels of F&amp;B, supplies, and equipment; forecast needs, and oversee requisitioning
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 Supervise the receiving procedures; evaluate the quality and quantity of the received materials
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 Coordinate with the HR Department, whenever deemed necessary, on employee-related topics (reporting to work, payroll, leaves, absences, training, evaluations, etc.)
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 Manage Front-of-House and Back-of-House employees and ensure daily checklists have been completed by the appropriate employees
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 Supervise, train, and evaluate assigned personnel in the proper use of equipment, menu, service, safety, sanitation standards, guest relations, and related functions
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 Communicate performance expectations by Job descriptions for each position
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 Regularly identify training needs and submit training plan(s) to the HR Department in coordination with the Multi-Unit Manager
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 Review the daily POS sales report and approve any discounts/complimentary food offered to guests
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 Monitor, review, and assess customer feedback and take proactive measures to enhance guest experiences accordingly
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 </ul>
 
 
 Competencies:
 
 
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 Highly motivated and self-starter
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 Customer service-oriented
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 Attentive to details
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 Good time management and multitasking skills
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 Strong work ethics
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 Team player with a proven record of team management
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 Strong problem-solving skills
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 Ability to work under pressure
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 </ul>
 
 
 Requirements:
 
 
 <ul>
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 Bachelor&rsquo;s degree in hospitality management or accumulated years of experience and proven capability in management
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 Proven experience in the Food and Beverage industry with managerial exposure, preferably in a high-end concept
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 Knowledgeable about Food &amp; Beverage safety, hygiene procedures, and HACCP guidelines
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 Good command of English and the local language
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 Arabic Speaker
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 </ul>
</div>

Assistant Cafe Manager

Join Patchi and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Patchi

ABOUT_COMPANY

Information Technology Support Analyst

Assistant Cafe Manager