Qureos Mentor

Patterson Companies, Inc.

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 Customer Care Representative will be a member of the Team responsible for being the primary contact group for incoming customer and branch calls. Role will require frequent communication with customers, branch personnel, and Shared Services team members. Role will assist the customer or branch with their request if able, or will transfer the call within Shared Services for assistance. The system of record will initially be Lawson with an eventual migration to SAP. The OTC Customer Care Representative will report directly to the OTC Manager and will work closely with both Branch Personnel and Shared Services teammates. Success will depend on having a &ldquo;customer first&rdquo; attitude, along with a willingness to learn new functions and positively contribute to team performance.
 
 
 
 Essential Functions
 
 
 
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 Provide professional administrative and telephone support for incoming customer and branch phone calls to Financial Shared Services delivering first call resolution.
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 Handle all general questions concerning statements or other correspondence received by the customer relating to supply accounts, installment accounts and branch inquiries.
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 Update the automated credit card system for account changes accurately and in compliance with internal &amp; PCI controls.
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 Process customer credit card or electronic check payments by phone accurately and in compliance with internal &amp; PCI controls.
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 Act as liaison between branch offices and the Financial Shared Services.
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 Performs other duties as assigned.
 
 
 
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 Required Qualifications
 
 
 
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 High School degree or equivalent
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 Strong customer orientation with a sound knowledge of telephone etiquette with a pleasant and friendly attitude.
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 Possesses strong interpersonal and communication skills, exceptional at building relationships
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 Positively contribute to the Financial Shared Services team environment
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 Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail
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 Proficient in computer navigation and working with several software programs at the same time
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 Demonstrates a commitment to Patterson&rsquo;s values and professionalism through appropriate conduct at all times
 
 
 
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 The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $15.19 - $18.65
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Customer Care Rep (Remote)

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 Job Summary
 
 
 
 The Branch Procurement Specialist is responsible for the project planning and management for all equipment orders including collection of payment and installation from start to finish. This includes supporting and coordinating with the Sales and Service departments. We are looking for a team player who is dedicated to the equipment life-cycle.
 
 
 
 Essential Functions
 
 
 
 To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
 
 
 
 Project Management
 
 
 
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 Manages equipment life-cycle: sales quotation, order, receiving, invoicing, returns, schedule job site evaluation, resource planning, staging, inspection and inventory management
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 Monitors Gross Margin for all equipment sales
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 Works closely with TechEdge Service Coordinator(s) for all resource and project planning
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 Coordinates the installation of equipment with the Service Department, Equipment Specialist, Territory Salesperson and the Customer
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 Verifies orders upon receipt from the manufacturer and stages equipment for delivery to customer for installation. Equipment is tagged appropriately upon receipt at branch for inventory levels.
 
 
 
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 Procurement Administration
 
 
 
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 Procurement of all equipment orders from internal/external customers, while maintaining an optimum inventory of items and determining an ideal source and timing for purchase
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 Manages invoices, prepares purchase orders, maintains equipment files, processes credits and returns, create finance documents and file UCC&rsquo;s on some equipment
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 Warehouse management including preparing, counting, maintaining and reconciling inventory using necessary systems, tools and equipment
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 Accounts for returns as branch inventory or return to vendor
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 Works with outside lenders to confirm finance approvals and collection of payments
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 Works with vendors to research any price discrepancies from the cost on the purchase order to vendor invoice
 
 
 
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 Customer Service
 
 
 
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 Demonstrates a commitment to Patterson&rsquo;s values and professionalism through appropriate conduct at all times
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 Communicate professionally with customers and vendors; follow-up when required
 
 
 
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 Job Qualifications
 
 
 
 
 Required Qualifications
 
 
 
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 Associate&rsquo;s degree or above with general business or accounting concentration preferred, or at least 2 years of equivalent experience
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 Proven soft skills &ndash; organization, attention to detail, analytics, problem solving, collaboration
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 Demonstrated success in prioritizing and time-management
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 Established decision-making abilities and sound judgement
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 Possesses strong interpersonal and communication skills, both written and verbal
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 Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets
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 Uses technology with efficiency
 
 
 
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 Preferred Qualifications
 
 
 
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 At least 1 year of previous experience in dental industry
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 Project management and/or accounting experience
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 Experience with technology including Microsoft 365 and SAP CRM and ECC platforms
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 Demonstrated passion for learning and embracing continuous improvement
 
 
 
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 Working Conditions
 
 
 
 
 Physical Demands
 
 
 
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 Operating a computer or other office devices for the majority of the workday
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 May occasionally need to move packages up to 10 pounds such as office supplies or equipment
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 Must be able to communicate with others in person, over the phone, and in writing.
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 Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors
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 Must be able to read and interpret various electronic and written documents.
 
 
 
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 Environmental Factors
 
 
 
 This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building&rsquo;s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.
 
 
 
 Travel and On-Call
 
 
 
 No travel required
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Procurement Specialist

Join Patterson Companies, Inc. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Patterson Companies, Inc.

ABOUT_COMPANY

Customer Care Rep (Remote)

Procurement Specialist