Qureos Mentor

Paul Mason Consulting

<div>Summary of the Position
<div>We are looking for a visionary and results-driven Practice Lead &ndash; Shopify to build, scale, and lead our Shopify practice. This role requires a deep understanding of the Shopify ecosystem (including Shopify Plus), eCommerce strategy, technical architecture, solution delivery, and team leadership. The ideal candidate will drive pre-sales efforts, lead solution design, oversee project delivery, and grow a high-performing Shopify team while acting as a trusted technology implementation advisor to our retail and D2C clients. 
 
Key Accountabilities 
<ul><li>Practice Development &amp; Strategy</li></ul>
&ndash; Define and execute the strategic roadmap for the Shopify practice including capabilities, offerings, and reusable assets 
&ndash; Stay updated with Shopify ecosystem updates, integrations, and partner networks to build competitive advantages 
&ndash; Build reusable solution concepts, development standards, and architectural templates</div>
<ul><li>Client Engagement &amp; Pre-sales</li></ul>
&ndash; Support business development teams in client conversations, RFP responses, and solution demos 
&ndash; Own technical proposal creation, effort estimation, and architecture design for new engagements 
&ndash; Act as a trusted advisor to clients on Shopify strategy, platform adoption, and roadmap planning
<ul><li>Solution Architecture &amp; Technical Oversight</li></ul>
&ndash; Define scalable and secure Shopify architecture across custom themes, headless setups, and app integrations 
&ndash; Guide integrations with third-party systems like PIM, ERP, CRM, OMS, or middleware (REST/GraphQL)
<ul><li>Delivery Governance</li></ul>
&ndash; Provide delivery oversight across Shopify projects ensuring on-time, quality outcomes 
&ndash; Drive adherence to SDLC processes, Shopify coding standards, and deployment best practices 
&ndash; Support issue resolution, risk management, and escalation handling during project lifecycle
<ul><li>Team Leadership &amp; Capability Building</li></ul>
&ndash; Lead a team of Shopify developers, designers, and solution consultants 
&ndash; Mentor and grow talent by identifying skill gaps and enabling upskilling plans 
&ndash; Drive internal knowledge-sharing, certifications, and contribution to thought leadership
<ul><li>Technical Oversight</li></ul>
&ndash; Provide high-level guidance on solution architecture, ensuring alignment with enterprise standards and best practices 
&ndash; Review technical designs to ensure scalability, security, and performance 
&ndash; Drive adoption of modern engineering practices including DevOps, CI/CD, cloud-native development, and microservices architecture
<ul><li>Process &amp; Quality Management</li></ul>
&ndash; Establish and enforce SDLC processes aligned with Agile/Scrum or Waterfall methodologies 
&ndash; Ensure code quality, testing coverage, and deployment practices meet standards 
&ndash; Implement QA processes to reduce technical debt and ensure high product reliability
<div>Skills and Experience 
<ul><li>Experience: 10+ years in eCommerce solution delivery, with at least 4&ndash;5 years in Shopify and 2+ years in a leadership role</li></ul>
&bull; Shopify Expertise: Deep experience with Shopify Plus, Liquid development, APIs, and App Store integrations 
&bull; Architecture: Experience building headless commerce setups using Shopify + Hydrogen/Next.js or custom frontends 
&bull; Integrations: Strong knowledge of Shopify integration with ERP, PIM, CRM, payment gateways, shipping, and analytics tools 
&bull; Team Management: Proven leadership of cross-functional technical teams delivering eCommerce at scale 
&bull; Client-Facing Role: Experience interacting with enterprise clients, stakeholders, and third-party vendors 
&bull; Project Management: Familiarity with Agile/Scrum and tools like JIRA, Asana, or Trello 
&bull; DevOps: Understanding of CI/CD, Git, deployment tools, and QA automation frameworks</div>
<div>Certifications (Desirable) 
<ul><li> AWS/GCP eCommerce Solution Architect Certifications</li></ul>
&bull; Certified Scrum Master (CSM) or SAFe Agilist</div>
<div>Personal Attributes 
<ul><li> Passionate about eCommerce innovation</li></ul>
&bull; Strong leadership presence and influence at multiple levels 
&bull; Excellent written and verbal communication skills 
&bull; Highly collaborative across business, design, and engineering teams 
&bull; Organized with strong problem-solving abilities 
&bull; Customer-focused and solution-oriented mindset 
&bull; Adaptable to changing business and technology landscapes</div></div>

Practice Lead- Shopify

<div>Summary of the position 
The role requires an individual who undertakes resolution of incoming issues, within expectedtechnical capability, understands the impact of incidents on the client and responds appropriately &ndash;exhibits right sense of urgency. 
 
Key accountabilities
<ul><li>Regularly reviews incidents logged, highlighting trends &amp; recurring issues to 3rd line Problem.</li>
<li>Recommends changes to resolve recurring issues.</li>
<li>Reviews assignment of incidents by Incident Analysts - highlights to the team improvements that can be made in how calls are assigned.</li>
<li>Uses technical understanding to question and clarify incidents raised by clients, before agreeing where to assign the incident (incident triage).</li>
<li>Ensures all calls logged are clearly written so that any team member can understand the issue.</li>
<li>Takes day to day responsibility for assigning incidents through the incident management system.</li>
<li>Understands and executes against agreed processes for implementing fixes/changes.</li>
<li>Understands the impact of non-delivery on the reputation of PMC with the client</li>
<li>Provides regular client and internal communication on assigned activity and incidents - ensure that interested parties are clear on current status, highlighting any issues that might impact delivery in the defined timescales to Team Leader/Support Manager.</li>
<li>Escalates to Team Leader/Support Manager when there are resource conflicts, or when SLA's are at risk of not being met.</li>
</ul>
Please note that this role works on a rotational shift basis to ensure sufficient coverage 24/7 and meet the needs of the business. 

 
Skills and Experience | Essential
<ul><li>Experience on Oracle or Microsoft SQL server database - Certification preferred but not must</li>
<li>Experience in windows batch scripting</li>
<li>Experience on helpdesk, incident, and problem management as L2 support</li>
<li>Client interaction exposure</li>
<li>Good communication skills, Verbal and Written both, is a MUST</li>
</ul>
Skills and Experience | Desirable
<ul><li>Good understanding of Building tool &ndash; Maven, Gradle etc.</li>
<li>Very good understanding of ITIL framework and processes. ITIL certification is preferred.</li>
<li>Working knowledge/experience on Linux - preferred but not must</li>
<li>Able to share ideas with the team and self-confident.</li>
<li>Go-getter and solution-oriented personality</li>
<li>Very quick learner and keen to learn new things</li>
<li>Reliable &amp; accountable individual who can manage client interaction</li>
</ul>
Personal attributes
<ul><li>A continual desire to go above and beyond to resolve customer issues within SLAs and suggest more efficient and effective ways of working.</li>
<li>Having worked in a fast paced, dynamic environment.</li>
<li>Empathy and the ability to communicate both internally and externally.</li>
<li>Ability to multi-task, work under pressure and to tight deadlines.</li>
<li>Positive &lsquo;can-do&rsquo; attitude, team player</li>
<li>Efficient and Proactive</li></ul></div>

Support Analyst L2

Join Paul Mason Consulting and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Paul Mason Consulting

ABOUT_COMPANY

Practice Lead- Shopify

Support Analyst L2