Abrar Admin

Pavarotti Shipping LLC t/a PSS

Hiring: Operations coordinatorLocation: Dubai OfficeDepartment: OperationsReports To: Operations ManagerOverviewThe Operations Coordinator plays a critical role in ensuring the seamless execution of operational activities for PSS&rsquo; vessel-based armoury services. The incumbent will work closely with vessel-based teams, providing comprehensive support in transfer services, accommodation and armoury services, and logistics coordination of vessel-based operations. This role demands operational excellence, with a focus on continuous service delivery, customer satisfaction, and compliance with internal and external regulations.Key Responsibilities1. Operational Support- Man the Operations Room on a 24/7 shift rotation, ensuring constant support and smooth operations.- Manage day-to-day platform operations and provide office-based support for vessel transfers and other logistical needs.- Maintain real-time updates in company logs, trackers, and databases, including the internal asset tracking system and operational records.- Attend to client inquiries, resolving issues via phone, email, and other communication channels in a timely and professional manner.- Coordinate with management, staff, clients, and subcontractors to promptly address operational issues and queries, ensuring 24/7 availability.- Prepare and deliver operational reports, highlighting key performance metrics, incidents, and areas of improvement.2. Logistics &amp; Coordination- Plan and oversee the scheduling, booking, and management of transfer operations, ensuring accuracy and compliance with client requirements.- Act as the first point of contact for client concerns, investigating complaints and escalating them to the appropriate department (e.g., Fleet Manager for technical issues, Admin/HR for crew-related matters).- Monitor and respond to vessel Estimated Time of Arrival (ETA) updates, validating client transfer requests, and addressing discrepancies.3. Emergency Response- Serve as the initial point of response during emergencies, executing established protocols and escalating incidents to the Operations Manager as required.- Monitor critical operational data and ensure that key personnel are notified of significant events or incidents.- Assist in risk assessments and support emergency preparedness efforts.4. Compliance &amp; Standards- Ensure full compliance with PSS Management System and Standard Operating Procedures, particularly related to transfers and armoury operations.- Adhere to legislative, regulatory, and industry standards, as well as internal codes of practice.- Participate in audits and reviews, supporting continuous improvement efforts in line with company policies and procedures.5. Continuous Improvement &amp; Service Quality- Identify opportunities for process improvement to enhance operational efficiency and service quality.- Ensure that all services delivered meet the highest standards, aligned with the expectations of clients and internal stakeholders.- Provide ongoing feedback to improve operations and assist in implementing new systems and processes.6. Additional Responsibilities- Support cross-departmental projects and collaborate with other teams as directed by the Operations Manager or Management.- Manage special tasks or projects as assigned, ensuring timely and successful execution.- Provide operational cover and assistance for other team members when required.Key Competencies- Strong administrative, organizational, and multitasking skills.- High level of customer service orientation with the ability to manage client expectations and resolve issues effectively.- Expertise in logistics management, with the ability to handle complex operational scenarios and make sound decisions under pressure.- Proficiency with Microsoft Office, Google Workspace, and bespoke company software for asset tracking and operations management.- Ability to work autonomously and as part of a team in a fast-paced and dynamic environment.- Technical acumen and adaptability in learning and working with specialized software systems.Shift StructureThe Operations Coordinator role operates on a 24/7 rotation with three key shifts:- Morning Shift: Typically managed by the Senior Coordinator/Team Leader, as most bookings, complaints, and client issues arise during this time.- Mid-Shift: Handles ongoing bookings and updates, continuing from the morning shift&rsquo;s tasks.- Night Shift: Responsible for maintaining operational backups and preparing for upcoming transfers, ensuring any unresolved issues from earlier shifts are addressed.Available to start immediatelyPay: Up to AED4,000.00 per monthWork Location: In person

Operations Coordinator

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Pavarotti Shipping LLC t/a PSS

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Operations Coordinator