Qureos Mentor

PEAK TECHNOLOGIES

<div><div><b>JOB SUMMARY &amp; SCOPE:</b></div><div>
Provide service and support for Peak Technologies supported equipment, in a timely manner, including, but not limited to, installations, repair, preventative maintenance, calibration and sales support. Maintain an organized, proactive system of territory management, utilizing current management reports and data provided. Demonstrate the ability to develop contingency and effective support plans for necessary guidance from senior peers. Continually evaluate and implement efficiency improvements in territory operation. Responsible for promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the business with little supervision or direction. Focused on growing the business, treating every service event as a growth or lead generation opportunity. Maintain a positive attitude and demeanor, embracing change and influencing peers and team to do the same.<br>
</div><div><b>
KEY ACCOUNTABILITIES:</b></div><ul><li>
Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.</li><li>
Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.</li><li>
Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.</li><li>
Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.</li><li>
Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA&rsquo;s and resolution status.</li><li>
Regularly interact and build strong relationships with internal and external customers.</li><li>
Develop a working knowledge of Corporate and Service Department procedures and policies.</li><li>
Installs, maintains, and repairs FHE (forms handling equipment).</li><li>
Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities.</li><li>
Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work.</li><li>
Continuous training and self-development to learn Peak-Ryzex products and applications. Attend management approved seminars and training sessions as requested.</li><li>
Complies with all safety policies, practices, and procedures.</li><li>
Performs other duties/special projects as assigned.</li></ul><div><br>
<b>
EDUCATION + EXPERIENCE + KEY TRAITS:</b></div><ul><li>
Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience. (Thermal Transfer Printers, Impact Printers, Laser Printers, Forms Handling Equipment)</li><li>
Associate Degree desired or 2-4 years of equivalent work experience in field service, IT, or a similar industry.</li><li>
Certification in information technology or process improvement desired.</li><li>
Operates within division or department policy guidelines using independent judgment in achieving assigned objectives.</li><li>
Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li><li>
Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.</li><li>
Escalates issues discovered while performing required tasks to minimize customer disruptions.</li><li>
Prioritizes and handles multiple tasks simultaneously.</li><li>
Strong computer skills and phone application skills using Microsoft Windows based programs is required.</li><li>
Self-starter and motivated to perform effectively during times of high demand.</li><li>
Ability to work from home with minimal supervision or guidance.</li><li>
Must have a valid driver&rsquo;s license and maintain a safe driving record.</li><li>
Must be able to lift 50lbs without limitations or constraints.</li><li>
Be able to travel throughout the country.</li><li>
Be able to perform in high pressure environments.</li><li>
Critical physical effort consisting of continuously standing, bending, and handling equipment.</li><li>
Exposure to limited amounts of noise and paper dust.</li><li>
Home office with 90% daily travel and up to 20% overnight travel to customer sites nationally.</li></ul><div><br>
<b>
TYPICAL PERFORMANCE TARGETS:</b></div><ul><li><b>
SERVICE DELIVERY</b>: Sustained, measured excellence in project &amp; process delivery.</li><li><b>
COST TO SERVE</b>: Sustained, measured excellence in delivery efficiency with expected continuous improvement.</li><li><b>
INNOVATION</b>: Step changed delivery in safety, quality, and/or cost.</li></ul><div><br>
<b>
LANGUAGE SKILLS:</b></div><ul><li>
Primary language used in daily operations is English. Additional primary company languages include Spanish, French and Dutch.</li><li>
Read and interpret documents, procedure manuals and various correspondence from both internal and external.</li><li>
Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.</li></ul><div><br>
<b>
SUPERVISION:</b></div><ul><li>
Role is not responsible for supervising direct or indirect reports.</li></ul><div><br>
<b>
Job Type:</b> Full-time<br>
<br>
<b>Benefits:</b></div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Vision insurance</li></ul><div><b>
Work Location:</b> On the road</div><br>
<b>
About Peak Technologies:</b><p><br>
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.</p></div>

Field Service Technician (Printer/Copier Repair)

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
<br><br>
JOB SUMMARY & SCOPE
<br>Automation Intelligence, a Peak Technologies company, Mechanical Support is responsible for assisting with the installation, maintenance, and troubleshooting of mechanical systems and components used in automated equipment and machinery. This position provides hands-on support to engineering, manufacturing, and service teams to ensure equipment operates safely and efficiently. Mechanical Support tasks may include assembly, adjustments, inspections, and general mechanical troubleshooting in both shop and field environments.
<br><br>
KEY ACCOUNTABILITIES
<br><ul>
<li>Assist with the mechanical assembly and installation of equipment, systems, and components.</li>
<li>Support troubleshooting efforts on mechanical systems, identifying issues with fit, function, or alignment.</li>
<li>Perform mechanical adjustments, repairs, or modifications under the guidance of engineers or technicians.</li>
<li>Read and interpret mechanical drawings, blueprints, and assembly instructions.</li>
<li>Assist with preventative maintenance activities and documentation.</li>
<li>Maintain cleanliness, safety, and organization in work areas and during installations.</li>
<li>Collaborate with engineering and technical teams to support system testing and validation.</li>
<li>Provide support during equipment commissioning at customer sites when required.</li>
<li>Track and report material usage or component issues to appropriate team members.</li>
<li>Perform additional mechanical tasks within skill level as assigned.</li>
</ul>
EDUCATION + EXPERIENCE + KEY TRAITS
<br><ul>
<li>High school diploma or equivalent required.</li>
<li>Technical training or coursework in mechanical systems, industrial maintenance, or related field preferred.</li>
<li>Basic understanding of mechanical systems, tools, and assembly practices.</li>
<li>Ability to read and interpret mechanical drawings and technical documentation.</li>
<li>Experience using hand tools, power tools, and measurement devices.</li>
<li>Familiarity with industrial or automated equipment is beneficial.</li>
<li>Strong attention to detail and mechanical aptitude.</li>
<li>Ability to follow directions and work independently or as part of a team.</li>
<li>Good communication and time management skills.</li>
<li>Willingness to travel or work onsite as needed.</li>
<li>Commitment to safety procedures and best practices.</li>
</ul>
TYPICAL PERFORMANCE TARGETS
<br><ul>
<li>SERVICE DELIVERY: Sustained, measured excellence in project & process delivery</li>
<li>COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement</li>
<li>INNOVATION: Step changed delivery in safety, quality, and/or cost</li>
</ul>
LANGUAGE SKILLS
<br><ul>
<li>Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.</li>
<li>Read and interpret documents, procedure manuals and various correspondence from both internal and external.</li>
<li>Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.</li>
</ul>
SUPERVISION
<br><ul>
<li>Role does not require supervision of direct and indirect reports.</li>
</ul>
DECISION MAKING + REASONING
<br><ul>
<li>Able to take accountability and responsibility for business target delivery and decision making.</li>
<li>Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.</li>
</ul>
WORKING RELATIONSHIPS
<br><ul>
<li>Internal and external customers</li>
</ul>
PHYSICAL REQUIREMENTS
<br>Activity Amount of Time
<br>None Under 1/3 1/3 to 2/3 Over 2/3
<br>Stand X
<br>Walk X
<br>Sit X
<br>Use hands to finger, handle, or feel X
<br>Reach with hands and arms X
<br>Climb or balance X
<br>Stoop, kneel, crouch, or crawl X
<br>Talk or hear X
<br>Lift Up to 25lbs X
<br><br>
Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.

Tool & Design - Mechanical Support

Join PEAK TECHNOLOGIES and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PEAK TECHNOLOGIES

About Company

Field Service Technician (Printer/Copier Repair)

Tool & Design - Mechanical Support