Qureos Mentor

Pearl Tours and Travel (Pvt) Ltd

Job briefWe are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you&rsquo;ll serve as a primary point of contact for our customers.Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.Responsibilities<ul><li>Review arrival lists to welcome guests</li><li>Attend to special guests (e.g. VIPs) and answer their inquiries</li><li>Provide information about amenities, area and venues and promote services</li><li>Anticipate guest needs and build rapport with customers</li><li>Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)</li><li>Address customer complaints and escalate to Operations Manager when needed</li><li>Record information in the logbook daily</li><li>Ensure compliance with health and quality standards</li></ul>Requirements and skills<ul><li>Proven experience as a Guest Relations Officer</li><li>Familiarity with hospitality industry standards</li><li>Proficiency in English; knowledge of additional languages is a plus</li><li>Computer literacy</li><li>A customer-oriented and professional attitude</li><li>An outgoing personality</li><li>Outstanding communication abilities</li><li>Excellent organizational and time-management skills</li><li>Minimum Education: Intermediate and above.</li><li>Age: Under 25</li><li>Email your CV: official.raheel@gmail.com Or Whatsapp: 03132199782</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: From Rs41,000.00 per monthWork Location: In person

Guest Relationship Officer (Female)

Join Pearl Tours and Travel (Pvt) Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pearl Tours and Travel (Pvt) Ltd

About Company

Guest Relationship Officer (Female)