Urwah Admin

Pearson

<div>
 Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning.
 
 
 Pearson provides a range of education products and services to institutions, and governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential.
 
 
 Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centres in more than 175 countries.
 
 
 Pearson Professional Centres (PPCs) are part of an international network of computer-based testing centres, which deliver quality examinations in a highly secure environment. Pearson VUE has a wide range of clients and a comprehensive suite of tests, which require a variety of approaches for both test type and method of delivery.
 
 
 The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image.
 
 
 
 Our location is at
 
 
 Office 13 Mall of Lahore, 172 Tufail Road, Lahore Cantt, Lahore 54000, Pakistan
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as Line manager for all test centre staff regarding employee relations, training &amp; development, absence management and performance management
 </li>
 <li>
 Support the Regional Manager in recruitment issues and conduct staff interviews as required
 </li>
 <li>
 Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required
 </li>
 <li>
 Maintain and update local site administration and documentation
 </li>
 <li>
 Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to
 </li>
 <li>
 Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements/testing, as they occur
 </li>
 <li>
 Create draft site staffing schedules, and collect test centre time-keeping records, for communication to the Regional Manager
 </li>
 <li>
 Create and send other reports and information as requested by the Regional Manager
 </li>
 <li>
 Serve as the local contact point for operations, building management, site security, deliveries, vendors, etc., and escalate issues to the Regional Manager as appropriate
 </li>
 <li>
 Verify correct staffing levels are maintained according to plan, and notify the Regional Manager of any and all staffing issues
 </li>
 <li>
 Oversee overall day-to-day operation of the PPC and co-ordinate activities and instructions from Regional Managers and other Test Centre Management
 </li>
 <li>
 Monitor supplies inventory, and order inventory when applicable within budget guidelines
 </li>
 <li>
 All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy working environment and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.
 </li>
 <li>
 All employees are also responsible for supporting and implementing the company&rsquo;s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply to their role/work function. Full details of these policies and procedures are available on SharePoint.
 
 
 </li>
 </ul>
 
 Key Activities
 
 
 
 <ul>
 <li>
 Provide a high level of customer service in the test centres at all times
 </li>
 <li>
 Ensure candidate needs are met with understanding and respect
 </li>
 <li>
 Maintain professional relationships with client representatives
 </li>
 <li>
 Ensure equipment is operational and test stations are free of extraneous materials
 </li>
 <li>
 Review transmission and error logs in locally operating software, to ensure proper functioning (including schedule download and results upload processes)
 </li>
 <li>
 Periodic download and review of examinations and test centre schedules
 </li>
 <li>
 Review test schedule and prepare for candidate(s), including those that may have special needs
 </li>
 <li>
 Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures
 </li>
 <li>
 As required, explain the test process to candidates and deal with other queries
 </li>
 <li>
 Understand testing needs and procedures for each client
 </li>
 <li>
 Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard
 </li>
 <li>
 Comply with all incident reporting and escalation procedures
 </li>
 <li>
 If applicable, print and provide post-test score reports to candidates
 </li>
 <li>
 If applicable, schedule appointments for possible call-in and/or walk-in candidates
 </li>
 <li>
 Communicate/work with Pearson VUE technical support staff to investigate and fix technical issues
 </li>
 <li>
 Maintain own competencies in all of the systems and procedures and request training as necessary
 </li>
 <li>
 Adhere to all Company policies and procedures as noted in the formal documentation; especially IT, HR and Security
 </li>
 <li>
 Undertake all accreditations and skills checks as required by the business
 </li>
 <li>
 Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations
 </li>
 <li>
 Ensure all hours are recorded and authorised within Company guidelines
 </li>
 <li>
 Comply with business needs on a day-to-day basis
 </li>
 <li>
 Assist and support with business initiatives to maximise centre profitability
 </li>
 <li>
 Perform other administrative tasks as required
 </li>
 <li>
 Perform daily test centre opening and closing procedures
 </li>
 <li>
 Help to ensure a clean, professional, quiet testing atmosphere in the centre
 </li>
 <li>
 Undertake reasonable additional duties to ensure the smooth running of the test centre
 
 
 </li>
 </ul>
 
 Essential Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 Experience in a customer-facing role
 </li>
 <li>
 Experience in coordinating and administering activities of a team
 </li>
 <li>
 Strong administration and reporting skills
 </li>
 <li>
 Able to function as a representative and professional contact point for internal and external stakeholders
 </li>
 <li>
 Exceptional customer service skills
 </li>
 <li>
 Strong communication skills both written and verbal, in both technical and functional areas
 </li>
 <li>
 Able to work independently as well as part of a team
 </li>
 <li>
 Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure
 </li>
 <li>
 Strong attention to detail and organisational skills are required
 </li>
 <li>
 Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually to ensure that skills are kept current and problem areas identified
 </li>
 <li>
 PC literate, comfortable with the use of a full range of Microsoft Office and Windows applications
 
 
 </li>
 </ul>
 
 Desirable Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 Experience in a testing environment.
 
 
 </li>
 </ul>
 
 Required Competencies
 
 
 
 <ul>
 <li>
 Minimum of 1 year customer service experience preferred.
 </li>
 <li>
 One year supervision experience in customer service preferred.
 </li>
 <li>
 High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
 </li>
 <li>
 Team leading and training skills, and exposure to a testing environment are strongly preferred. *Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
 </li>
 <li>
 Must be flexible in work hours and days.
 </li>
 <li>
 Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.
 </li>
 <li>
 Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
 </li>
 <li>
 Ability to operate a computer, fax, and telephone.
 </li>
 <li>
 Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
 </li>
 <li>
 Ability to lift up to 20 lbs on occasion. Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. Must have the ability to sit for long periods of time. Must be able to bend, stoop &amp; lift from a stooped position.
 </li>
 <li>
 Must be able to see small details at a distance. Ability to see names clearly on id cards and the computer screen.
 
 
 </li>
 </ul>
 
 Working Arrangements
 
 
 
 <ul>
 <li>
 You will be based in one of the Pearson VUE test centres
 </li>
 <li>
 Some local travel to other PPC&rsquo;s or temporary locations may be required
 </li>
 <li>
 A flexible approach to working is essential for this position as opening hours will vary according to the volume of tests booked.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
 
 
 Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
 
 
 If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
 
 
 
 Job:
 
 Test Center Operations
 
 
 
 Job Family:
 
 LEARNING
 
 &amp;
 
 CONTENT_DELIVERY
 
 
 
 Organization:
 
 Assessment &amp; Qualifications
 
 
 
 Schedule:
 
 FULL_TIME
 
 
 
 Workplace Type:
 
 On-site
 
 
 
 Req ID:
 
 21351
</div>

Test Center Manager - Lahore, Pakistan

<div>Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning.
Pearson provides a range of education products and services to institutions, and governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential.
Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centres in more than 175 countries.
Pearson Professional Centres (PPCs) are part of an international network of computer-based testing centres, which deliver quality examinations in a highly secure environment. Pearson VUE has a wide range of clients and a comprehensive suite of tests, which require a variety of approaches for both test type and method of delivery.
The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image.
Our location is at Office 13 Mall of Lahore, 172 Tufail Road, Lahore Cantt, Lahore 54000, Pakistan
Key Responsibilities
<ul><li>Act as Line manager for all test centre staff regarding employee relations, training &amp; development, absence management and performance management</li>
<li>Support the Regional Manager in recruitment issues and conduct staff interviews as required</li>
<li>Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required</li>
<li>Maintain and update local site administration and documentation</li>
<li>Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to</li>
<li>Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements/testing, as they occur</li>
<li>Create draft site staffing schedules, and collect test centre time-keeping records, for communication to the Regional Manager</li>
<li>Create and send other reports and information as requested by the Regional Manager</li>
<li>Serve as the local contact point for operations, building management, site security, deliveries, vendors, etc., and escalate issues to the Regional Manager as appropriate</li>
<li>Verify correct staffing levels are maintained according to plan, and notify the Regional Manager of any and all staffing issues</li>
<li>Oversee overall day-to-day operation of the PPC and co-ordinate activities and instructions from Regional Managers and other Test Centre Management</li>
<li>Monitor supplies inventory, and order inventory when applicable within budget guidelines</li>
<li>All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy working environment and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.</li>
<li>All employees are also responsible for supporting and implementing the company&rsquo;s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply to their role/work function. Full details of these policies and procedures are available on SharePoint.</li>
</ul>Key Activities
<ul><li>Provide a high level of customer service in the test centres at all times</li>
<li>Ensure candidate needs are met with understanding and respect</li>
<li>Maintain professional relationships with client representatives</li>
<li>Ensure equipment is operational and test stations are free of extraneous materials</li>
<li>Review transmission and error logs in locally operating software, to ensure proper functioning (including schedule download and results upload processes)</li>
<li>Periodic download and review of examinations and test centre schedules</li>
<li>Review test schedule and prepare for candidate(s), including those that may have special needs</li>
<li>Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures</li>
<li>As required, explain the test process to candidates and deal with other queries</li>
<li>Understand testing needs and procedures for each client</li>
<li>Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard</li>
<li>Comply with all incident reporting and escalation procedures</li>
<li>If applicable, print and provide post-test score reports to candidates</li>
<li>If applicable, schedule appointments for possible call-in and/or walk-in candidates</li>
<li>Communicate/work with Pearson VUE technical support staff to investigate and fix technical issues</li>
<li>Maintain own competencies in all of the systems and procedures and request training as necessary</li>
<li>Adhere to all Company policies and procedures as noted in the formal documentation; especially IT, HR and Security</li>
<li>Undertake all accreditations and skills checks as required by the business</li>
<li>Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations</li>
<li>Ensure all hours are recorded and authorised within Company guidelines</li>
<li>Comply with business needs on a day-to-day basis</li>
<li>Assist and support with business initiatives to maximise centre profitability</li>
<li>Perform other administrative tasks as required</li>
<li>Perform daily test centre opening and closing procedures</li>
<li>Help to ensure a clean, professional, quiet testing atmosphere in the centre</li>
<li>Undertake reasonable additional duties to ensure the smooth running of the test centre</li>
</ul>Essential Experience &amp; Qualifications
<ul><li>Experience in a customer-facing role</li>
<li>Experience in coordinating and administering activities of a team</li>
<li>Strong administration and reporting skills</li>
<li>Able to function as a representative and professional contact point for internal and external stakeholders</li>
<li>Exceptional customer service skills</li>
<li>Strong communication skills both written and verbal, in both technical and functional areas</li>
<li>Able to work independently as well as part of a team</li>
<li>Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure</li>
<li>Strong attention to detail and organisational skills are required</li>
<li>Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually to ensure that skills are kept current and problem areas identified</li>
<li>PC literate, comfortable with the use of a full range of Microsoft Office and Windows applications</li>
</ul>Desirable Experience &amp; Qualifications
<ul><li>Experience in a testing environment.</li>
</ul>Required Competencies
<ul><li>Minimum of 1 year customer service experience preferred.</li>
<li>One year supervision experience in customer service preferred.</li>
<li>High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.</li>
<li>Team leading and training skills, and exposure to a testing environment are strongly preferred. *Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.</li>
<li>Must be flexible in work hours and days.</li>
<li>Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.</li>
<li>Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.</li>
<li>Ability to operate a computer, fax, and telephone.</li>
<li>Must be able to work in a quiet, focused environment and hear spoken words in soft voices.</li>
<li>Ability to lift up to 20 lbs on occasion. Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. Must have the ability to sit for long periods of time. Must be able to bend, stoop &amp; lift from a stooped position.</li>
<li>Must be able to see small details at a distance. Ability to see names clearly on id cards and the computer screen.</li>
</ul>Working Arrangements
<ul><li>You will be based in one of the Pearson VUE test centres</li>
<li>Some local travel to other PPC&rsquo;s or temporary locations may be required</li>
<li>A flexible approach to working is essential for this position as opening hours will vary according to the volume of tests booked.</li>
</ul>Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Test Center Operations
Job Family: LEARNING\&amp;\CONTENT\_DELIVERY
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: On-site
Req ID: 21351</div>

<div>Our Organisation
Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses, and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Administrator to join our successful team located at the Office 13 Mall of Lahore, 172 Tufail Road, Lahore Cantt, Lahore 54000,
Your Opportunity
<ul><li>This is a permanent, full-time</li>
<li>You will be required to work a minimum of 37.5 hours</li>
</ul>When you join us as a Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you&rsquo;ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
In this important position, you will be required to:
<ul><li>Welcome, greet, and check in customers/test-taking candidates.</li>
<li>Comply with all exam testing security and procedures and follow company policies using careful judgment.</li>
<li>Verify customer/candidate personal identification documents and explain the exam testing process/rules.</li>
<li>Proctor / invigilate candidates while they are completing their exam/test.</li>
<li>Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.</li>
<li>Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.</li>
</ul>This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night, and on weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behavior, and noticing details from a distance. You should be able to sit for long periods of time and escort candidates to and from the exam/testing room.
Your Benefits &amp; Reward
We give a lot back with some of the best benefits in the business. We know that one size doesn&rsquo;t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too. When you join our Pearson family, we offer a wide range of benefits which include:
<ul><li>Excellent Pension scheme</li>
<li>Shares and stock purchase options.</li>
<li>Healthcare and dental plans, and an employee wellbeing assistance program for you and your family to help balance work, family, and personal life.</li>
<li>Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.</li>
</ul>Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Test Center Operations
Job Family: LEARNING\&amp;\CONTENT\_DELIVERY
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: On-site
Req ID: 20579</div>

Test Administrator - Lahore, Pakistan

<div>Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world&rsquo;s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Under the direction of the Supervisor, Training and Quality, the Quality &amp; Training Coordinator is responsible for Operations training and documentation, coaching employees, monitoring calls/chats/emails for quality, and assisting with the quality of other work performed within Operations. The Coordinator provides feedback to employees performing the work to help ensure that customers receive great customer service.
Responsibilities
Working closely with the Call Center Agents, Supervisors, Leads, Human Resources, and other team members, the Quality and Training Coordinator provides various training and documentation services to satisfy the needs from Call Center staff to provide high quality service. The goals are to increase efficiencies within the call center to meet overall department goals.
Training Development and Delivery
<ul><li>Assist in developing and maintaining reference materials for training</li>
<li>Assist in building training objectives and agendas</li>
<li>Conduct online training as directed for new hires or up-training and ongoing refreshers for existing staff</li>
<li>Secret shop OnVUE greeters and proctors</li>
<li>Maintain documentation summarizing training received by each employee</li>
<li>Monitor training success via surveys, escalation analysis, and quality reviews</li>
<li>Work with Supervisor and peers to ensure training responsibilities are met</li>
</ul>Performance Feedback
<ul><li>Provide performance feedback (i.e. coaching) to Call Center Agents and Global members via email and meetings.</li>
<li>Identify opportunities for continuous training improvements</li>
</ul>Call/Chat/Email/OnVUE/Other Monitoring
<ul><li>Monitor candidate-facing interactions and ensure that all customers are receiving quality service</li>
<li>Ensure agents and Global centers are meeting call center quality goals</li>
<li>Score monitored calls, chats, and emails based on company Quality Guidelines</li>
<li>Perform secret shops of OnVUE greeters and proctors; includes being recorded on video, a capture of your government ID, and your testing environment being reviewed</li>
</ul>Client Guide, Teams Page, and Process Document Maintenance
<ul><li>Maintain Teams Page content</li>
<li>Update client guides, agent pages, and process documents based on information from Program Managers, Coordinators, or Operations Management to ensure accuracy and consistency</li>
<li>Search for areas of opportunity to develop these pages for ease of use for all users</li>
</ul>Education and Experience:
<ul><li>Minimum High School Diploma or Equivalent</li>
<li>Bachelor&rsquo;s Degree preferred or equivalent work experience</li>
<li>Experience training, teaching, or coaching</li>
<li>3+ years customer service experience preferred</li>
</ul>Skills, Knowledge, and Abilities:
<ul><li>Excellent oral and written communication skills</li>
<li>Familiar with various training tools and models; understanding of learning styles preferred</li>
<li>Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)</li>
<li>Effective problem-solving skills</li>
<li>Conflict management skills</li>
<li>Strong organization skills</li>
<li>Interpersonal savvy and ability to influence and relate to others</li>
<li>Time management skills</li>
<li>Ability to deal with ambiguity and overcome objections</li>
<li>Quickly and effectively adapt to changes</li>
<li>Must be patient, positive, and professional</li>
<li>Strong customer service skills</li>
<li>Coaching skills preferred</li>
<li>Strong attention to detail</li>
<li>Ability to set and meet goals</li>
</ul>Other (license/certification):
<ul><li>Knowledge of Pearson VUE Regulatory and Professional clients is preferred</li>
<li>Working knowledge of Registration Manager, VSS, and Service Direct</li>
</ul>Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Customer Success
Job Family: GO\TO\MARKET
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: Hybrid
Req ID: 21202</div>

Quality and Training Coordinator

<div>Job Title: Production Lead - Digital Printing &amp; Procurement.
About Pearson
At Pearson, we combine world-class educational content and assessment with cutting-edge technology and services to deliver personalized, effective learning experiences at scale. We&rsquo;re driven by our mission to create a world that&rsquo;s always learning&mdash;where people and ideas flourish. From transforming lectures into dynamic experiences to converting textbooks into interactive digital lessons, we continuously reimagine how people learn best.
Key Responsibilities:
1. Purchase Requisition Management
<ul><li>Record detailed ISBN information for R&amp;P approval and maintain accurate tracking.</li>
<li>Monitor approval progress and coordinate follow-ups with internal stakeholders.</li>
</ul>2. Costing and Vendor Order Processing
<ul><li>Review and validate all parameters for before processing.</li>
<li>Verify GM% calculations for all required titles.</li>
<li>Convert Purchase Requisitions (PR) into Purchase Orders (PO) upon confirmation of specifications from the printer.</li>
</ul>3. Print Production Support
<ul><li>Coordinate with the PAM and Design teams to arrange text and cover files.</li>
<li>Manage soft data collection for digital platforms (e.g., QR, Amazon, E-Lib, My Insight).</li>
<li>Oversee approval of text and cover files before production.</li>
</ul>4. Paper Projection and Consumption Analysis
<ul><li>Conduct quarterly reviews of paper projections and pricing.</li>
<li>Calculate quarterly paper requirements and compare actual consumption against projections.</li>
</ul>5. Vendor Management
<ul><li>Follow up with vendors for Digital POD titles to ensure timely deliveries.</li>
<li>Arrange Delivery Challans (DC) and Goods Receipt Notes (GRN) for drop-ship titles.</li>
<li>Generate and share invoices for digital title shipments with logistics partners.</li>
<li>Conduct regular meetings with printers to review schedules and performance.</li>
</ul>6. Rejacketing Projects
<ul><li>Prepare Work Orders and coordinate movement of parent books to printers.</li>
<li>Arrange all necessary inputs and advance copies.</li>
<li>Manage delivery, warehouse coordination, and GRN entries in STO sub-inventory.</li>
</ul>7. Quality Control and Complaint Resolution &ndash; Digital Printing
<ul><li>Conduct QC of advance copies and paper GSM testing, when required.</li>
<li>Perform press visits to oversee print quality.</li>
<li>Update and maintain complaint trackers.</li>
<li>Coordinate replacements and credit notes for defective copies.</li>
<li>Review and document piracy checks on received samples.</li>
</ul>8. Global Reporting and MIS
<ul><li>Daily/Weekly/Monthly updation of data in Global Reporting MIS &ndash; Error free</li>
<li>Investigate disputes using GRN and other reports, escalating to Tech or Finance teams as needed.</li>
<li>Track and follow up on payment statuses with the IBM team.</li>
</ul>9. Reporting and Audit Support
<ul><li>Prepare and maintain key operational reports, including:</li>
<li>Work-in-Progress (WIP) report for active titles in production.</li>
<li>Open PO and Back Order reports.</li>
<li>QC Complaint Tracker and POD Dispatch reports.</li>
<li>Daily Inward Report.</li>
<li>Support internal and external audit queries as required.</li>
</ul>Qualifications and Skills:
<ul><li>Diploma in Printing Technology with minimum 5 years of proven experience in Commercial Printing /Publishing or Print production coordination in reputed Indian or Multinational firms. Printing Press, Print Media or Publishing House preferred.</li>
<li>Thorough knowledge of printing through third party or in-house with strong attention to detail, timelines and cost. Excellent Commercial acumen to ascertain UMC and communication, coordination, and follow-up skills.</li>
<li>Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Provides procurement, logistical and administrative support in the gambit of wide variety of goods and services.</li>
<li>Computer literate with knowledge of Microsoft Office applications with any one major ERP software.</li>
</ul>Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Operations
Job Family: ENTERPRISE
Organization: Corporate Strategy &amp; Technology
Schedule: FULL\_TIME
Workplace Type: On-site
Req ID: 21144</div>

Production Lead - Digital Printing & Procurement.

<div>
 
 About The Role
 
 
 
 We are seeking a highly skilled and experienced senior lawyer to join our dynamic legal team. Reporting to the Senior Director, the Legal Director - MENAT will play a crucial role in overseeing and managing Pearson&rsquo;s affairs within the MENAT region and will be responsible for providing expert advice and support on a wide range of legal and compliance matters. The Legal Director - MENAT will work closely with senior management and other internal stakeholders to manage legal risk, protect Pearson&rsquo;s interests and support strategic objectives. The ideal candidate will have substantial experience of working internationally, and particular experience and a deep understanding of the MENAT region&rsquo;s legal and cultural landscape. Whilst the main focus of the role will be the MENAT region, the Legal Director - MENAT will also support on a broader scope of work (including across the wider EMEA region) as required.
 
 
 
 Key Responsibilities
 
 
 
 
 An overview of the roles scope and focus:
 
 
 
 <ul>
 <li>
 Legal Advisory: Act as a trusted advisor and provide high-quality, accurate and timely legal advice to senior management and key stakeholders on a diverse range of legal and strategic matters, including contracts, commercial matters, corporate governance, intellectual property, product launches, partnerships and market expansions.
 </li>
 <li>
 Commercial contracts: Draft, negotiate and proactively manage complex commercial arrangements whilst ensuring compliance with applicable laws and best practices. You will have broad experience of drafting and negotiating a variety of commercial contracts, including vendor agreements, sales and distribution agreements, marketing agreements and other legal documents, and supporting on government tenders.
 </li>
 <li>
 Risk management: Ensure compliance with local, regional, and international laws, including proactively monitoring developments in laws, regulations, industry trends and best practices, and providing training and advice to business teams on the same. Identify and assess legal risks across business operations and offer proactive advice and mitigation strategies to manage risk.
 </li>
 <li>
 Specialist legal support &ndash; Provide specialist legal support (including data privacy, disputes, IPR, labour law, marketing and advertising rules) to local business teams (such as HR, tax, finance and marketing) as required and work collaboratively with Pearson subject-matter experts where necessary.
 </li>
 <li>
 Compliance: Partner with Pearson&rsquo;s Global Compliance Office and act as Local Compliance officer for the MENAT region, including by providing training (on topics such as anti-bribery and corruption, sanctions and anti-trust) and supporting the implementation of Pearson policies.
 </li>
 <li>
 Corporate governance: Act as a local governance representative for Pearson companies in the MENAT region. Ensure the company&rsquo;s corporate governance practices are aligned with regional regulations, best practices, and internal policies.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving abilities with a keen attention to detail and a proactive approach to managing risk and advising the business.
 </li>
 <li>
 Ability to handle multiple projects and priorities in a fast-paced, deadline-driven environment.
 </li>
 <li>
 Excellent interpersonal skills, with the ability to develop relationships through the organisation and influence and collaborate effectively with a broad range of teams.
 </li>
 <li>
 Strong communication and negotiation skills with the ability to clearly explain complex legal concepts to non-legal stakeholders.
 </li>
 <li>
 Strong leadership skills, ethical standards and professional integrity. Sets high standards of performance for self and others and demonstrates composure and resilience under difficult and challenging circumstances.
 </li>
 <li>
 Ability to work independently and as part of a collaborative team.
 </li>
 <li>
 Fluency in English and Arabic (written and spoken) is required.
 
 
 </li>
 </ul>
 
 Experience &amp; Qualification
 
 
 
 <ul>
 <li>
 A law degree or equivalent legal qualification from a reputable university. Licence to practice law in a relevant jurisdiction.
 </li>
 <li>
 At least 8&ndash;10 years of experience as a legal professional.
 </li>
 <li>
 Experience of operating internationally, including particular experience and knowledge of the MENAT region and its legal systems, regulations and ways of working.
 </li>
 <li>
 In-house counsel experience required. Law firm training and experience of working across several jurisdictions highly preferred.
 </li>
 <li>
 Demonstrated experience of the areas listed, including supporting complex commercial arrangements, and advising senior business stakeholders on a broad range of legal and compliance matters in the MENAT region.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
 
 
 Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
 
 
 If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
 
 
 
 Job:
 
 General Attorney
 
 
 
 Job Family:
 
 LEGAL
 
 
 
 Organization:
 
 Corporate Legal
 
 
 
 Schedule:
 
 FULL_TIME
 
 
 
 Workplace Type
 
 
 
 
 Req ID:
 
 18321
</div>

Director General Attorney

Join Pearson and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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ABOUT_COMPANY

Test Center Manager - Lahore, Pakistan

Test Center Manager - Lahore, Pakistan

Test Administrator - Lahore, Pakistan

Quality and Training Coordinator

Production Lead - Digital Printing & Procurement.

Director General Attorney