Urwah Admin

Pearson

<div>Advanced Associate, Information Security
Drive Excellence in Data-Driven Security and Integrity
Role Overview
Are you passionate about safeguarding digital and physical environments, leveraging data to maintain the highest standards of security &amp; integrity? We are seeking an accomplished Security Analyst (Advanced Associate) to champion security across our test centres and remote testing platforms. In this pivotal position, you will utilize advanced Data Forensics, Anomaly Detection, Risk Score Analysis, Web Monitoring, and Integrity Shopping to preserve the credibility and trustworthiness of our global security operations.
Key Responsibilities
<ul><li>Leverage advanced data forensics and analytics to identify, investigate, and mitigate security threats and incidents, ensuring the integrity and protection of all testing environments.</li>
<li>Conduct web monitoring and analysis to identify emerging threats, suspicious activities, and potential vulnerabilities impacting test centre and remote test security.</li>
<li>Lead initiatives in integrity shopping, proactively assessing and improving security processes to uphold uncompromising standards.</li>
<li>Identify areas of opportunity within existing processes, taking ownership of implementing solutions to enhance efficiency, quality, and security objectives.</li>
<li>Work closely with international vendors and internal stakeholders to monitor progress on global security projects, ensuring alignment with company goals and timely issue resolution.</li>
<li>Serve as an expert spokesperson for quality &amp; security message, raising internal awareness and mindshare around security and integrity best practices.</li>
<li>Co-Own the effective resolution of security issues, acting as an escalation point for complex global projects and collaborating with vendors and channel quality teams to resolve challenges.</li>
<li>Develop, maintain, and communicate efficient security processes, policies, and procedures to all relevant parties, supporting the company&rsquo;s standards for Health &amp; Safety, Security, Quality, and Business Continuity.</li>
<li>Work under minimal supervision in driving impactful change and consistently exceeding security objectives across all domains.</li>
<li>All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions</li>
</ul>Key Activities
<ul><li>Identifying and interpret unusual patterns or behaviors in data that may indicate security threats or breaches.</li>
<li>Monitor websites and social media for suspicious content and tag for client action.</li>
<li>Coordinate with stakeholders for timely resolution of flagged issues.</li>
<li>Support global security projects via remote surveillance and video monitoring.</li>
<li>Ensure Security Tickets are managed with turn around time.</li>
<li>Use data analytics and machine learning to investigate and report on flagged test centres.</li>
<li>Assist manager with new global initiatives and projects.</li>
<li>Track target achievement and monitor budget expenses.</li>
<li>Prepare periodic performance reports for test centres.</li>
<li>Run and review Integrity shop reports to ensure corrective measures.</li>
<li>Contribute to the Channel newsletter.</li>
<li>Collaborate with team to improve the Security and Integrity shop program.</li>
</ul>What We&rsquo;re Looking For
<ul><li>Bachelor&rsquo;s degree or above in Information Security, Data Analytics, Forensics or related field (or equivalent experience).</li>
<li>Demonstrated experience in security analysis, data forensics, anomaly detection, and web monitoring, preferably within testing or assessment environments.</li>
<li>Outstanding analytical, investigative, and problem-solving skills, with proven ability to detect and address complex security risks using data-driven approaches.</li>
<li>Understanding of test centre operations, remote testing protocols, and global security compliance would be an added advantage.</li>
<li>Knowledge of Power BI, Power Automate, Macros and other tools .</li>
<li>Exceptional communication and stakeholder management abilities, with aptitude for training, influencing, and raising awareness throughout the organization.</li>
<li>Ability to work collaboratively across international teams and vendors, as well as autonomously when required.</li>
<li>Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data.</li>
<li>High ethical standards, with deep commitment to maintaining organizational integrity and continuous improvement.</li>
</ul>Why Join Us?
<ul><li>Play a critical role in protecting the integrity and security of global assessment programs and make a real difference in the future of education and certification.</li>
<li>Collaborate with a dynamic, international team, and access robust professional development opportunities.</li>
<li>Enjoy a rewarding environment that values innovation, accountability, and excellence.</li>
<li>Competitive compensation and benefits package.</li>
</ul>Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Security
Job Family: TECHNOLOGY
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: Hybrid
Req ID: 22795</div>

Associate, Information Security

<div>Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Relations Program Coordinator to join our successful team.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting vacancy as you&rsquo;ll be responsible for taking on many different types of interest from internal stakeholders relating to customers&rsquo; experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer.
This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you&rsquo;ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects!
In this role you will work 5 days per week. So if you love delivering exceptional customer service and collaborating with professional co-workers, we would love to receive your application today!
Our Successful Candidate
This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.
Primary Responsibilities
<ul><li>Level 3 Escalation calls</li>
<li>Directly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of business</li>
<li>Ensure candidate results are sent to clients in a timely manner</li>
<li>Prepare client reports</li>
<li>Act as an escalation point for service-related problems</li>
<li>Promote client programs and products</li>
<li>Determine additional opportunities and possible operational trouble areas</li>
<li>Input accurate customer information into the database</li>
<li>Assist in training and monitoring call center agents to ensure quality of service</li>
<li>Maintaining the SLA for different LOB&rsquo;s</li>
<li>Reports</li>
<li>Client Management</li>
<li>Events handling</li>
</ul>Qualifications/Education and Experience:
<ul><li>Required education- Bachelor&rsquo;s degree</li>
<li>2-4 years&rsquo; experience in a similar/related position</li>
<li>Confident and fluid communicator</li>
<li>High levels of customer service skills</li>
<li>Previously operated in a Level 2 support role</li>
<li>Previous subject matter expert knowledge</li>
<li>Familiar and comfortable working in a busy corporate environment/shifts (24*7)</li>
<li>Experience in providing application support</li>
<li>Familiar with MS Office</li>
<li>Experienced in collating reports</li>
</ul>Desired Candidate Profile:
<ul><li>Excellent oral and written communication skills</li>
<li>Great attention to detail</li>
<li>Problem solving skills</li>
<li>Strong organizing and time management skills</li>
<li>Customer service skills</li>
<li>Effective team working skills</li>
<li>Client and People Management skills</li>
</ul>Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Customer Success
Job Family: GO\TO\MARKET
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: On-site
Req ID: 22675</div>

Advanced Associate, Customer Service

<div>Job Title: Advanced Specialist, Program Management
Location: Poznan or Remote, Poland
Role Qualifier: AI Portfolio Governance
Background
Pearson exists to help people make progress through learning, and AI is a powerful way for us to do that&mdash;when we use it wisely. As AI moves from scattered experiments to everyday use across our products and operations, we need to ensure our investments are focused, coordinated, and delivered responsibly. That&rsquo;s why we created the AI Center for Enablement (C4E): a company‑wide hub that brings together shared strategy, standards, reusable components, and applied research, so teams don&rsquo;t have to solve the same problems in isolation.
Within the C4E, the Strategy &amp; Governance function provides the clarity and direction that keeps our efforts aligned. We shape the enterprise AI strategy, run a unified demand‑intake process, guide prioritization through the AI Strategy Council, and track the value and impact of our investments. This work ensures that every AI initiative we support is purposeful, avoids duplication, and contributes to Pearson&rsquo;s long‑term ability to scale AI safely, ethically, and effectively.
Job Summary
Drive the strategic oversight and governance of Pearson&rsquo;s unified AI portfolio, ensuring every initiative is aligned to business goals, delivers measurable impact, and meets the highest standards of responsible AI. This advanced specialist role leads capital project management for the AI Center for Enablement, embeds robust governance controls, and champions continuous improvement. You&rsquo;ll collaborate across teams, model Pearson&rsquo;s values, and empower the organization to minimize the risk and maximize the visibility of value of our AI investments.
Key Responsibilities
<ul><li>Operationalize Responsible AI principles and governance controls, ensuring compliance with audits and regulatory requirements in partnership with the Head of Responsible AI.</li>
<li>Support implementation of NIST-aligned AI risk management practices with Cybersecurity covering both internal platforms and third-party vendors.</li>
<li>Design and test enterprise agent use cases with the Global Quality Standards team to advance agentic governance for Responsible AI.</li>
<li>Document and communicate risk tiers, assessments, and approval thresholds as defined by Data Privacy, Architecture, Cybersecurity, and Procurement.</li>
<li>Support governance audits and drive gap remediation in collaboration with the enterprise risk management function.</li>
<li>Analyze and surface systemic AI risk trends across CTO, Product, and Operations portfolios to inform leadership decisions.</li>
<li>Brief senior stakeholders&mdash;including the Head of Responsible AI, CTO, and executive leaders&mdash;on emerging AI risk patterns and governance gaps.</li>
<li>Design and deliver lightweight, defensible governance reporting, driving continuous improvement as data foundations mature.</li>
<li>Identify and automate high-value governance signals (e.g., inventory completeness, assessment coverage) for early agent adoption.</li>
<li>Integrate governance findings into standards, policies, and operating model refinements.</li>
<li>Support C4E capital project management, including financial planning, business case development, and quarterly portfolio reviews.</li>
<li>Develop and manage KPI tracking, benefits/ROI dashboards (such as AI 360), and performance reporting for all AI projects.</li>
<li>Partner with the OCTO Program Office to streamline AI reporting, intake, and review processes across teams.</li>
<li>Collaborate with Data, Innovation, and Architecture teams to align business engagement and impact reporting, leveraging emerging data foundations and agents.</li>
</ul>Required Skills and Competencies
<ul><li>Advanced analytical skills and business acumen to drive strategic decisions and deliver measurable outcomes.</li>
<li>Effective communication and stakeholder management, influencing cross-functional teams and senior leaders.</li>
<li>Expertise in portfolio planning, project management, performance measurement, and compliance.</li>
<li>Adaptability and problem-solving mindset, thriving in complex, fast-paced environments.</li>
<li>Proficiency in artificial intelligence, data literacy, governance, and change leadership.</li>
<li>Exceptional ability to influence across technical and non‑technical teams.</li>
<li>Strong storyteller with experience writing governance guidance, standards, and briefing documents for senior leaders.</li>
<li>Demonstrated ability to establish trust, promote responsible innovation, and drive culture change around AI safety and effectiveness.</li>
<li>Commitment to Pearson&rsquo;s essential behaviors: Customer Centricity, Exceptional Collaboration for Value, Raising the Performance Bar, and Our Leaders Inspire.</li>
</ul>Qualifications (Education &amp; Experience)
<ul><li>Bachelor&rsquo;s degree in business, Computer Science, Data Science/Analytics, Information Systems, Engineering, Public Policy, or a related discipline.</li>
<li>Master&rsquo;s degree (preferred but not required) in Business Administration, Data Science, Public Policy, or Technology Management with focus on AI, digital transformation, or governance. Coursework or concentration in:</li>
<li>AI/ML foundations</li>
<li>Data ethics</li>
<li>Risk management</li>
<li>Agile portfolio management</li>
<li>Professional Certifications not all required but will be considered favourably</li>
<li>AI Governance / Risk</li>
<li>NIST AI RMF certification or training</li>
<li>ISO/IEC 42001 AI Management System certification</li>
<li>Responsible AI practitioner certifications (e.g., Microsoft RA, OpenAI RA, IEEE A/IS)</li>
<li>Program &amp; Project Management</li>
<li>PMP, PgMP</li>
<li>PRINCE2 Practitioner</li>
<li>SAFe Agilist or SAFe Lean Portfolio Manager</li>
<li>PMI‑ACP or other Agile delivery certifications</li>
<li>Experience Requirements</li>
<li>5+ years in program management, portfolio governance, or enterprise PMO roles.</li>
<li>3+ years working directly with AI, machine learning, data‑driven products, or enterprise technology governance.</li>
<li>Demonstrated ability to support or lead:</li>
<li>Cross‑functional AI programs</li>
<li>Risk assessment &amp; remediation cycles</li>
<li>Executive‑level reporting and portfolio prioritization</li>
<li>Capital project financials (OpEx/CapEx), business cases, ROI modeling</li>
<li>Experience embedding Responsible AI frameworks or parallel technology governance frameworks, compliance programs, in organizations undergoing digital or AI transformation.</li>
<li>Direct experience working with:</li>
<li>Cybersecurity, Architecture, Procurement, Data Privacy, and Ethics teams</li>
<li>Enterprise risk assessment frameworks</li>
<li>Multi‑stakeholder governance bodies (e.g., steering committees, strategy councils)</li>
<li>Proven success delivering high‑impact, high‑visibility work in complex environments with competing priorities.</li>
<li>Technical &amp; Domain Competencies</li>
<li>Strong foundational understanding of:</li>
<li>Machine learning lifecycle</li>
<li>AI model risks (bias, drift, data quality, privacy)</li>
<li>MLOps/LLMOps concepts</li>
<li>AI regulatory landscape (EU AI Act, U.S. Executive Orders, NIST RMF)</li>
<li>Experience with enterprise platforms/tools for:</li>
<li>Portfolio management (e.g., Jira Align, Aha!, Clarity PPM)</li>
<li>Risk management systems</li>
<li>KPI and value‑tracking dashboards</li>
<li>Workflow orchestration or automation tools (e.g., Power Automate, ServiceNow)\#LI-MG1</li>
</ul>Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Program Management
Job Family: ENTERPRISE
Organization: Corporate Strategy &amp; Technology
Schedule: FULL\_TIME
Workplace Type:
Req ID: 22326
\#LI-REMOTE</div>

Advanced Specialist, Program Manager

<div>Job Title: Advanced Specialist, Strategy
Location: Poznan or Remote, Poland
Role Qualifier: AI Value Realization
Background
At Pearson, we help people realise the life they imagine through learning. With the emergence of generative AI, we are at an exciting crossroads in the company, harnessing the immense power of the technology with extreme care for what matters to us most &ndash; the trust and safety of our learners. As we shift from scattered experiments to everyday use of AI across our products and operations, we need to ensure our investments are focused, coordinated, and delivered responsibly. That&rsquo;s why we created the AI Centre for Enablement (C4E): a company‑wide hub that brings together shared strategy, reusable components, and applied research, so teams don&rsquo;t solve the same problems in isolation.
Within the C4E, the Strategy &amp; Governance function provides the clarity and direction that keeps our efforts aligned. We are responsible for curating an integrated narrative for our enterprise AI strategy, guide prioritization of common use cases through the AI Strategy Council and track the value and impact of our investments. This work ensures that every AI initiative we support is purposeful, avoids duplication, and contributes to Pearson&rsquo;s long‑term ability to scale AI safely, ethically, and effectively.
Role Summary
Support the Pearson&rsquo;s enterprise-wide AI strategy by coordinating high-impact initiatives to execution, aligning cross-functional teams, and helping shape the company&rsquo;s AI vision. This role turns strategic insights into action&mdash;embedding AI into product and technology rhythms, supporting executive visibility, and championing ethical, value-driven AI investments.
At the IC25 level, the role influences and enables rather than owns decision-making processes. The Specialist provides analysis, recommendations, and structured insights that help senior leaders steer AI priorities effectively.
Key Responsibilities:
<ul><li>Support the AI demand management process by analyzing technology-enabled use cases across Product, Engineering, and Operations.</li>
<li>Contribute to foundational AI capability development and standardization efforts in partnership with R&amp;D, product, and business teams.</li>
<li>Maintain and update components of the unified AI product portfolio&mdash;tracking use cases, assessing impact, and identifying risks&mdash;while escalating issues to portfolio owners.</li>
<li>Conduct triage and alignment assessments for new and existing AI initiatives, producing recommendations tied to business goals.</li>
<li>Develop analysis and option frameworks to inform scaling, pausing, or stopping AI investments; provide recommendations rather than approvals.</li>
<li>Support Group Strategy with research and analysis to evaluate AI partnerships and inorganic opportunities.</li>
<li>Prepare reporting and insights on AI-driven innovation, investment outcomes, and value realization for senior leadership.</li>
<li>Design and pilot lightweight tools and dashboards that improve portfolio transparency.</li>
<li>Coordinate logistics, materials, and follow-ups for the AI Strategy Council; contribute to agenda shaping while senior leaders retain decision authority.</li>
<li>Support the creation of the annual enterprise AI strategy and decision frameworks through structured analysis and synthesis.</li>
</ul>Required Skills and Competencies:
<ul><li>Strategic and analytical thinking to support business direction.</li>
<li>Strong data analysis, visualization, and storytelling capabilities.</li>
<li>Effective communication and collaboration skills to influence and align teams without decision ownership.</li>
<li>Understanding of AI technologies, governance, and ethical considerations.</li>
<li>Commitment to Pearson&rsquo;s essential behaviors: Customer Centricity, Exceptional Collaboration for Value, Raising the Performance Bar, and Our Leaders Inspire.</li>
</ul>Qualifications (Education &amp; Experience):
<ul><li>Bachelor&rsquo;s degree in Strategy, Business, Computer Science, Data Science, Public Policy, or a related field; advanced degrees (MBA, MSc, MPP) are valued but not required.</li>
<li>5+ years of experience supporting enterprise‑scale transformations, digital strategy, AI/ML initiatives, or technology‑enabled product portfolios &mdash; ideally in a global or matrixed environment.</li>
<li>Direct exposure to AI/ML programs, including experience partnering with Data Science, Product, Engineering, Responsible AI, or Research teams.</li>
<li>Experience contributing to portfolio governance, investment frameworks, or structured prioritization processes for technology or innovation portfolios.</li>
<li>Demonstrated experience translating complex technical, operational, and business inputs into strategic recommendations for senior leaders.</li>
<li>Experience preparing materials and insights for VP‑level and C‑suite stakeholders, with a strong ability to synthesize and clarify ambiguity.</li>
<li>Hands‑on experience with quantitative and qualitative analysis, including scenario modeling, opportunity assessments, and value realization frameworks.</li>
<li>Experience supporting AI governance, risk management, compliance, or ethical AI considerations (e.g., model safety, data privacy, fairness frameworks).</li>
<li>Experience working within or alongside product lifecycle management, product operations, or engineering delivery processes (e.g., agile, discovery, experimentation).</li>
<li>Prior exposure to change management and adoption pathways for new technologies across business units.</li>
<li>Proven ability to coordinate cross‑functional stakeholders and influence without authority across Product, Engineering, Operations, and Strategy functions.</li>
<li>Comfort navigating high‑velocity learning environments, where emerging technologies, standards, and operating models evolve rapidly.</li>
</ul>Preferred / Nice‑to‑Have Qualifications
<ul><li>Industry certifications in any of the following:</li>
<li>Project/Portfolio Management (PMP, PRINCE2, PMA, PfMP, Agile/SAFe)</li>
<li>Innovation or Digital Transformation (e.g., IDEO, Lean Innovation, Scaled Product Ops)</li>
<li>AI/ML Foundations or Responsible AI (e.g., MIT, DeepLearning.AI, Google/Microsoft AI certificates, RAII, Open Ethics)</li>
<li>Experience building or maintaining AI use‑case inventories, portfolio dashboards, KPI frameworks, or value tracking tools.</li>
<li>Familiarity with enterprise data platforms, AI tooling ecosystems, or modern ML operations.</li>
<li>Experience supporting evaluation of AI partnerships, vendor solutions, or M&amp;A/inorganic AI opportunities.</li>
<li>Knowledge of evolving AI regulations and industry standards (e.g., EU AI Act, NIST AI RMF, OECD principles).</li>
<li>Experience in consulting, strategy, product ops, or internal advisory roles. \#LI-MG1</li>
</ul>Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Strategy
Job Family: ENTERPRISE
Organization: Corporate Strategy &amp; Technology
Schedule: FULL\_TIME
Workplace Type: Hybrid
Req ID: 22311
\#LI-REMOTE</div>

Advanced Specialist, Strategy

<div>Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Advanced Associate, Customer Service(Program Coordinator) to join our successful team in India.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Advanced Associate, Customer Service(Program Coordinator), you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting vacancy as you&rsquo;ll be responsible for taking on many different types of interest from internal stakeholders relating to customers&rsquo; experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer.
This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you&rsquo;ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects!
In this role you will work 5 days per week. So if you love delivering exceptional customer service and collaborating with professional co-workers, we would love to receive your application today!
Our Successful Candidate
This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.
PRIMARY RESPONSIBILITIES:
Program and Client Service
Follow through with incidents, reports, and projects
Receive and respond to client queries
Ensure candidate results are sent to clients in accordance with KPIs
Act as an escalation point for service related issues
Promote client programs and products
Identify opportunities for improvement and efficiencies.
Call Center Support
Respond and resolve customer queries
Input accurate customer information into the database
Provide performance feedback as required
Education and Experience:
Minimum Bachelor's Degree or Equivalent
Bachelor&rsquo;s Degree preferred or equivalent work experience
Experience training, teaching, or coaching
3+ years customer service experience preferred
Skills, Knowledge, and Abilities:
Excellent oral and written communication skills
Familiar with various training tools and models; understanding of learning styles preferred
Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)
Effective problem-solving skills
Conflict management skills
Strong organization skills
Interpersonal savvy and ability to influence and relate to others
Time management skills
Ability to deal with ambiguity and overcome objections
Quickly and effectively adapt to changes
Must be patient, positive, and professional
Strong customer service skills
Coaching skills preferred
Strong attention to detail
Ability to set and meet goals
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Customer Success
Job Family: GO\TO\MARKET
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: Hybrid
Req ID: 22786</div>

Advanced Associate, Customer Service(Program Coordinator)

<div>Job Title: &ndash; Lead Specialist, Information Security
Role Overview
Cybersecurity Governance, Risk &amp; Compliance function sits within the Chief Information Security Office as part of the Digital and Technology organisation that consists of a wide range of shared services reporting to the Chief Information Officer at Pearson.
We are seeking a Cybersecurity GRC professional with strong experience in reviewing supplier and customer contracts, supporting customer security questionnaires and contractual security clauses, and helping to scale GRC processes through automation and tooling.
This role sits at the intersection of cybersecurity, risk, and legal, partnering closely with Data Privacy, Legal, Technology Procurement, and Technology teams to ensure security requirements are assessed, negotiated, and managed efficiently without slowing the business.
A legal, compliance, or contract-focused background (formal or practical) is highly desirable.
Key Responsibilities
Contract Review &amp; Negotiation (Customer &amp; Supplier)
<ul><li>Review customer and supplier contracts for cybersecurity, data protection, privacy, and risk-related clauses.</li>
<li>Assess contractual requirements against internal security controls, policies, and certifications (e.g. ISO 27001, SOC 2, Cyber Essentials).</li>
<li>Support Legal and Commercial teams during contract negotiations, advising on acceptable security positions, deviations, and risk trade-offs.</li>
<li>Identify and document non-standard security obligations and ensure appropriate risk acceptance or remediation plans are in place.</li>
<li>Maintain and improve security contract clause libraries and standard positions.</li>
<li>Support Sales, Legal, and Procurement teams by providing clear, pragmatic security positions that minimise unnecessary negotiation and friction.</li>
<li>Ensure customer security questionnaires and contract reviews are completed in a way that protects the organisation while supporting rapid deal closure.</li>
</ul>Customer Assurance &amp; Sales Enablement
<ul><li>Respond to customer security questionnaires, due diligence requests, and contractual security queries.</li>
<li>Act as a subject matter expert for customer-facing security discussions, supporting Sales and Customer Success teams.</li>
<li>Ensure responses are accurate, consistent, scalable, and reusable.</li>
</ul>GRC Automation &amp; Tooling
<ul><li>Help design, implement, and optimise GRC tooling and automation (e.g. contract review workflows, questionnaire automation, evidence repositories).</li>
<li>Identify opportunities to reduce manual effort through:</li>
<li>Automated questionnaire responses</li>
<li>Clause mapping and standardised positions</li>
<li>Workflow tooling and dashboards</li>
<li>Partner with Legal, Procurement, and IT to embed GRC processes into business-as-usual tooling.</li>
<li>Identify and eliminate unnecessary complexity in security requirements, documentation, and workflows.</li>
<li>Continuously improve turnaround times for:</li>
<li>Customer security reviews</li>
<li>Contractual security assessments</li>
<li>Supplier risk evaluations</li>
<li>Measure and track improvements in time-to-market and operational efficiency as part of GRC process maturity.</li>
</ul>Governance, Risk &amp; Compliance
<ul><li>Policy Maintenance and Updating</li>
<li>Maintain and update cybersecurity policies and standards in line with the evolving threat and compliance landscape, including frameworks such as NIST.</li>
<li>Ensure all policies are current, comprehensive, and in compliance with industry standards and regulatory requirements.</li>
<li>Collaborate with stakeholders to review and implement policy changes as necessary.</li>
<li>Support the maintenance of security policies, standards, and control mappings.</li>
<li>Contribute to internal and external audits where contractual obligations are in scope.</li>
<li>Help mature the organisation&rsquo;s risk management posture.</li>
<li>Collaborate closely with leaders and teams across Digital and Technology organisation to align portfolio initiatives with the cybersecurity strategy and business objectives</li>
<li>Extend the portfolio management role to include overseeing the governance function, ensuring compliance with applicable laws, regulations, and industry standards, as well as internal policies and procedures</li>
<li>Establish and maintain strong relationships with key stakeholders, including business leaders, technology teams, and external partners, to ensure effective communication, collaboration, and support for portfolio initiatives</li>
<li>Identify and assess risks associated with portfolio initiatives, develop risk mitigation strategies, and implement appropriate controls to minimize cybersecurity-related risks</li>
</ul>Required Skills &amp; Experience
Essential
<ul><li>Experience in a cybersecurity GRC, risk, compliance, or assurance role.</li>
<li>Hands-on experience reviewing or responding to security clauses in customer and/or supplier contracts.</li>
<li>Strong understanding of:</li>
<li>Information security principles</li>
<li>Third-party risk</li>
<li>Experience responding to customer security questionnaires (e.g. SIG, CAIQ, bespoke).</li>
<li>Ability to clearly communicate risk to data privacy, legal, commercial, and non-technical stakeholders.</li>
<li>Strong written skills with attention to detail.</li>
</ul>Desirable
<ul><li>Legal, contracts, or compliance background (e.g. law degree, paralegal experience, in-house legal exposure, or equivalent practical experience).</li>
<li>Experience working closely with Legal, Procurement, or Commercial teams.</li>
<li>Familiarity with security frameworks and certifications (ISO 27001, SOC 2, NIST, Cyber Essentials).</li>
<li>Experience implementing or improving GRC tooling or automation (e.g. IronClad, GRC tools).</li>
<li>Experience in SaaS, technology, or regulated environments.</li>
</ul>What Success Looks Like
<ul><li>Faster, more consistent responses to customer security and contract requests.</li>
<li>Reduced friction between Sales, Legal, and Security.</li>
<li>Clear, repeatable contract security positions with documented risk decisions.</li>
<li>Scalable GRC processes enabled by automation and tooling.</li>
<li>Improved visibility of contractual security obligations and associated risks.</li>
<li>Security and contract reviews that enable faster sales cycles and supplier onboarding.</li>
<li>Clear, simple, and repeatable security positions that reduce back-and-forth with customers.</li>
<li>Measurable reductions in response times for customer security questionnaires and contract reviews.</li>
<li>GRC processes that are seen internally as enablers of the business, not blockers.</li>
</ul>Why Join Us
<ul><li>Opportunity to shape and scale a modern, automation-first GRC function.</li>
<li>High exposure widely across Pearson including across Data Privacy, Legal, Sales, Procurement, and Technology.</li>
<li>Real influence on how the business manages contractual cybersecurity risk.</li>
<li>Supportive environment for professional development</li>
</ul>Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Security
Job Family: TECHNOLOGY
Organization: Corporate Strategy &amp; Technology
Schedule: FULL\_TIME
Workplace Type: Hybrid
Req ID: 22519</div>

Lead Specialist, Information Security

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