Urwah Admin

Pearson

<div>Software Engineer (Full Stack) &mdash; Data-Driven Systems
Location: United States (Remote or Hybrid, depending on contract)
Experience: ~2+ years (motivated early-career engineers encouraged to apply)
Why This Role
We build software that operates at statewide scale to move, and score, and aggregate large volumes of data in support of public-facing programs used by millions. This is an opportunity to work on meaningful, long-lived platforms where performance, reliability, and data integrity matter , and where your work has real-world impact.
We&rsquo;re looking for a full stack engineer who enjoys working across the stack, values clean APIs, and takes pride in building software that is both fast and correct .
What You&rsquo;ll Do
<ul><li>Design, build, and maintain data-intensive web applications used across statewide contracts</li>
<li>Develop backend services in Java , with a strong emphasis on well-designed, well-documented APIs</li>
<li>Build modern, responsive user interfaces using Vue.js</li>
<li>Work with large datasets, focusing on performance, scalability, and reliability</li>
<li>Collaborate closely with product managers, QA, and other engineers to deliver high-quality features</li>
<li>Write and maintain automated tests (unit, integration, and API tests)</li>
<li>Participate in performance testing , profiling, and tuning (or develop those skills with guidance)</li>
<li>Review code, contribute to design discussions, and continuously improve engineering practices</li>
</ul>What We&rsquo;re Looking For
<ul><li>~2+ years of professional software development experience (or equivalent hands-on experience)</li>
<li>Strong working knowledge of:</li>
<li>Java (backend services, APIs)</li>
<li>AWS Services</li>
<li>Vue.js (or a comparable modern frontend framework, with willingness to learn Vue)</li>
<li>A clear appreciation for API-first design and service-oriented architectures</li>
<li>A quality-focused mindset: testing, code clarity, and maintainability matter to you</li>
<li>Exposure to, or strong aptitude for:</li>
<li>Performance testing</li>
<li>Load testing</li>
<li>Diagnosing bottlenecks in data-heavy systems</li>
<li>Curiosity, motivation, and a desire to learn&mdash;especially in large-scale, real-world systems</li>
</ul>Nice to Have
<ul><li>Experience with:</li>
<li>RESTful APIs and API documentation standards</li>
<li>GitHub CI/CD pipelines</li>
<li>Relational and/or NoSQL databases</li>
<li>Cloud environments (AWS, Azure, or similar)</li>
<li>Familiarity with tools for performance or load testing (e.g., JMeter, Gatling, k6), or a strong interest in learning them</li>
<li>Interest in public sector or mission-driven technology</li>
</ul>What You&rsquo;ll Gain
<ul><li>Hands-on experience with large-scale data systems and high-impact applications</li>
<li>Exposure to statewide platforms with real performance and reliability constraints</li>
<li>Mentorship from experienced engineers who care about clean design and sustainable systems</li>
<li>Opportunities to grow into deeper backend, frontend, or performance-focused roles</li>
<li>A collaborative, engineering-driven culture that values thoughtful solutions over shortcuts</li>
</ul>Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Engineering
Job Family: TECHNOLOGY
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type:
Req ID: 22042</div>

Software Engineer

<div>Project Manager
Job Description Summary
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and stand-out innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology&mdash;and each other to surpass these boundaries&mdash;we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
The Project Manager partners with the Content Strategy and Product teams to execute on a competitive product strategies for both digital and print products based on analysis of market conditions. Product delivery platforms include Digital Courseware (including Revel and MyLabs), learning apps and tools, printed books and supporting supplements; strategy evolves with changing market needs. The Project Manager must be able to pivot quickly as market needs dictate.
The Project Manager leads and manages assigned programs that are comprised of multiple program components (projects), through strategic planning and controlling the program scope, budget, costs, time schedules, quality and timely delivery of all program components. The Project Manager manages dependencies and is accountable for all program components - digital and print - from end to end.
The Project Manager communicates the program plan to a cross-functional team and demonstrates leadership and collaboration in implementing and executing the plan. The Project Manager identifies and escalates risks and creates risk-mitigations plans.
Job Duties
Planning: collaborates with Content Strategy and Product teams to advise on and execute the program plan with particular attention to product delivery strategy, resource and budget needs, and schedule needs.
Content Plan: confirms and requests clarification for deliverables for each program component. Communicates requirements for each program component to cross-functional team, and ensures final content achieves approved content plan.
Schedule: establishes coordinated high-level schedule for all program components; monitors and controls schedule dependencies for program components.
Resources: identifies and secures resources where necessary for program (vendors, content contributors). Guides and monitors work from all resources to achieve content, schedule, and budget requirements.
Budget: responsible for budget performance of the program, communicates budgets to all parties, maintains overview of budget performance against approved plan/signed business case.
Quality: communicates quality control plan to program team, and monitors implementation of plan.
Communication: plans, organizes, and leads periodic meetings of the program team to evaluate status, problem-solve, and mitigate risks.
Problem solving: collaborates with decision makers and stakeholders to resolve conflicts between plan and execution of various aspects of program plan.
Skills
Strong decision making and problem-solving skills based on collecting and analyzing available, relevant, and reliable information, learning who to ask for opinions and input, and acting upon the analysis in a timely and effective manner.
Strong leadership skills, including developing and maintaining constructive and cooperative working relationships with others, seeks out contrary perspectives and is approachable.
Strong organizational skills, with the ability to manage multiple complex programs with interrelated asset and timing dependencies.
Provides strong, timely, and appropriate written and verbal communication to internal and external stakeholders.
Ability to balance thinking with action; able to redefine problems when working in ambiguity.
Takes initiative and leads change.
Flexible and adaptable in navigating roadblocks and creating innovative solutions.
Identifies areas of improvement, plans a strategy, and acts independently to create or promote improvement.
Exhibits curiosity and learning agility to discover and understand market and customer requirements.
Ability to collaborate with key stakeholders and lead cross-functional teams.
Behaves ethically and with integrity.
Strong financial management and decision-making skills.
Qualifications
Bachelor's degree required.
Minimum of 6&ndash;8 years job experience required, preferably in higher education academic publishing (editorial, digital strategy, end to end project management).
Digital content/product management experience preferred.
Proficiency with PC, including Microsoft Office, Smartsheet, or other project management tools.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Content Creation
Job Family: LEARNING\&amp;\CONTENT\_DEVELOPMENT
Organization: Higher Education
Schedule: FULL\_TIME
Workplace Type:
Req ID: 22038
\#LI-REMOTE</div>

Project Manager - Content Production

<div>ABOUT US
At Pearson, we&rsquo;re committed to a world that&rsquo;s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it&rsquo;s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology &mdash; and each other to surpass these boundaries &mdash; we create seeds of learning that become the catalyst for the world&rsquo;s innovations, personal and global, large and small.
Under Pearson organization, the Growth markets are an exciting, dynamic group of international markets including Brazil, China, India, South Africa, the Hispano-America and the Middle East regions. Pearson&rsquo;s Growth markets contain 55% of the world&rsquo;s population and 60% of the world&rsquo;s youth population. The middle class in these countries is rapidly expanding and education is a critical part of this transition.
JOB PURPOSE
The Sales Executive is responsible for developing strategic partnerships with the client base by leveraging Pearson content, assets and partnerships. This person is responsible for maximizing market share and growth in the region as well as establishing large institutional agreements.
The incumbent must be aggressive and active in competitive accounts, as well knowledgeable regarding competition and industry trends. Responsible for proposing and closing engagements that will achieve total revenue growth, profit, and customer satisfaction plans.
Key Responsibilities:
<ul><li>Presenting solutions capabilities to prospective clients</li>
<li>Consulting with clients regarding technology and other support issues as it pertains to online learning environment</li>
<li>Selling and implementing new business models</li>
<li>Developing and maintaining relationships with existing customers and prospective clients via on-site meetings, telephone calls and emails.</li>
<li>Superior customer relationship management skills. Demonstrate the ability to build relationships with end users and decision makers.</li>
<li>Acting as a liaison between the company and its existing and potential markets</li>
<li>Proven experience negotiating and closing large transactions and/or contracts and achieving a significant growth towards a sales goal. Meeting, giving presentations and information to decision-makers in educational institutions.</li>
<li>Able to conduct appropriate product presentations tailor-made to teachers&rsquo; needs.</li>
<li>Feeding back to marketing &amp; editorial colleague&rsquo;s details of market needs to ensure our product is best suited to our customers</li>
<li>Manage sales for given accounts, understand targets and track sales. Provide accurate sales forecasting.</li>
</ul>Key Challenges and Responsibilities:
<ul><li>Working in a fast paced and dynamic organization, the ability to change and flex to new ways of working as required.</li>
<li>Ability to work in a matrix organization and have the ability to galvanise relationships internally and externally to obtain the best outcomes.</li>
<li>Contributing to complex bids with ministry and large educational institutions.</li>
<li>Strong strategic planning and organization skills (implement and coordinate)</li>
</ul>Competencies
Essential:
<ul><li>Highly motivated and independent worker</li>
<li>Influencing and negotiating skills</li>
<li>Effective communication and presentation skills</li>
<li>Strong organisational, administrative and planning skills</li>
<li>Target and performance driven</li>
<li>Self-starter with initiative and commercial awareness</li>
<li>Commitment and flexibility</li>
<li>Willingness to travel across the territory</li>
<li>Ability to prioritise tasks and manage time effectively</li>
<li>Proficiency in digital and multi-media products</li>
</ul>Education, Qualifications &amp; Training
Essential:
<ul><li>Bachelor&rsquo;s Degree required</li>
<li>Significant online learning and/or strong consulting experience across a variety industries</li>
</ul>Previous Experience
Essential:
<ul><li>Minimum 3 + years&rsquo; experience in a B2B corporate environment, solution selling.</li>
<li>Consultative sales experience</li>
<li>Highly proficient in MS Office and using CRM systems</li>
<li>Desirable:</li>
<li>Has experience in education industry</li>
<li>Has experience in publishing industry</li>
</ul>IT Literacy
Essential:
<ul><li>Windows , MS Office, Sales force</li>
<li>Desirable:</li>
<li>Promethean Smart Board
</li><li>Learning management systems. Online home and testing systems
</li><li>Open and Closed Source LMS</li>
</ul>Languages
Essential: Fluency in written and spoken English and Russian
Desirable: Fluency in written and spoken Arabic
Personal Style and Behavior &middot;
Enthusiastic and self-motivated. The ability to work independently, and to plan and prioritise your own workload. Good interpersonal skills, to build relationships with Pearson staff, customers, distributors and teachers/principals.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Sales
Job Family: GO\TO\MARKET
Organization: Higher Education
Schedule: FULL\_TIME
Workplace Type: Hybrid
Req ID: 21812</div>

Account Manager

<div>
 
 About The Role
 
 
 
 We are seeking a highly skilled and experienced senior lawyer to join our dynamic legal team. Reporting to the Senior Director, the Legal Director - MENAT will play a crucial role in overseeing and managing Pearson&rsquo;s affairs within the MENAT region and will be responsible for providing expert advice and support on a wide range of legal and compliance matters. The Legal Director - MENAT will work closely with senior management and other internal stakeholders to manage legal risk, protect Pearson&rsquo;s interests and support strategic objectives. The ideal candidate will have substantial experience of working internationally, and particular experience and a deep understanding of the MENAT region&rsquo;s legal and cultural landscape. Whilst the main focus of the role will be the MENAT region, the Legal Director - MENAT will also support on a broader scope of work (including across the wider EMEA region) as required.
 
 
 
 Key Responsibilities
 
 
 
 
 An overview of the roles scope and focus:
 
 
 
 <ul>
 <li>
 Legal Advisory: Act as a trusted advisor and provide high-quality, accurate and timely legal advice to senior management and key stakeholders on a diverse range of legal and strategic matters, including contracts, commercial matters, corporate governance, intellectual property, product launches, partnerships and market expansions.
 </li>
 <li>
 Commercial contracts: Draft, negotiate and proactively manage complex commercial arrangements whilst ensuring compliance with applicable laws and best practices. You will have broad experience of drafting and negotiating a variety of commercial contracts, including vendor agreements, sales and distribution agreements, marketing agreements and other legal documents, and supporting on government tenders.
 </li>
 <li>
 Risk management: Ensure compliance with local, regional, and international laws, including proactively monitoring developments in laws, regulations, industry trends and best practices, and providing training and advice to business teams on the same. Identify and assess legal risks across business operations and offer proactive advice and mitigation strategies to manage risk.
 </li>
 <li>
 Specialist legal support &ndash; Provide specialist legal support (including data privacy, disputes, IPR, labour law, marketing and advertising rules) to local business teams (such as HR, tax, finance and marketing) as required and work collaboratively with Pearson subject-matter experts where necessary.
 </li>
 <li>
 Compliance: Partner with Pearson&rsquo;s Global Compliance Office and act as Local Compliance officer for the MENAT region, including by providing training (on topics such as anti-bribery and corruption, sanctions and anti-trust) and supporting the implementation of Pearson policies.
 </li>
 <li>
 Corporate governance: Act as a local governance representative for Pearson companies in the MENAT region. Ensure the company&rsquo;s corporate governance practices are aligned with regional regulations, best practices, and internal policies.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving abilities with a keen attention to detail and a proactive approach to managing risk and advising the business.
 </li>
 <li>
 Ability to handle multiple projects and priorities in a fast-paced, deadline-driven environment.
 </li>
 <li>
 Excellent interpersonal skills, with the ability to develop relationships through the organisation and influence and collaborate effectively with a broad range of teams.
 </li>
 <li>
 Strong communication and negotiation skills with the ability to clearly explain complex legal concepts to non-legal stakeholders.
 </li>
 <li>
 Strong leadership skills, ethical standards and professional integrity. Sets high standards of performance for self and others and demonstrates composure and resilience under difficult and challenging circumstances.
 </li>
 <li>
 Ability to work independently and as part of a collaborative team.
 </li>
 <li>
 Fluency in English and Arabic (written and spoken) is required.
 
 
 </li>
 </ul>
 
 Experience &amp; Qualification
 
 
 
 <ul>
 <li>
 A law degree or equivalent legal qualification from a reputable university. Licence to practice law in a relevant jurisdiction.
 </li>
 <li>
 At least 8&ndash;10 years of experience as a legal professional.
 </li>
 <li>
 Experience of operating internationally, including particular experience and knowledge of the MENAT region and its legal systems, regulations and ways of working.
 </li>
 <li>
 In-house counsel experience required. Law firm training and experience of working across several jurisdictions highly preferred.
 </li>
 <li>
 Demonstrated experience of the areas listed, including supporting complex commercial arrangements, and advising senior business stakeholders on a broad range of legal and compliance matters in the MENAT region.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
 
 
 Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
 
 
 If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
 
 
 
 Job:
 
 Legal
 
 
 
 Job Family:
 
 ENTERPRISE
 
 
 
 Organization:
 
 Corporate Legal
 
 
 
 Schedule:
 
 FULL_TIME
 
 
 
 Workplace Type
 
 
 
 
 Req ID:
 
 21445
</div>

Director, General Attorney

<div>
 Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning.
 
 
 Pearson provides a range of education products and services to institutions, and governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential.
 
 
 Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centres in more than 175 countries.
 
 
 Pearson Professional Centres (PPCs) are part of an international network of computer-based testing centres, which deliver quality examinations in a highly secure environment. Pearson VUE has a wide range of clients and a comprehensive suite of tests, which require a variety of approaches for both test type and method of delivery.
 
 
 The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image.
 
 
 
 Our location is at
 
 
 Office 13 Mall of Lahore, 172 Tufail Road, Lahore Cantt, Lahore 54000, Pakistan
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as Line manager for all test centre staff regarding employee relations, training &amp; development, absence management and performance management
 </li>
 <li>
 Support the Regional Manager in recruitment issues and conduct staff interviews as required
 </li>
 <li>
 Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required
 </li>
 <li>
 Maintain and update local site administration and documentation
 </li>
 <li>
 Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to
 </li>
 <li>
 Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements/testing, as they occur
 </li>
 <li>
 Create draft site staffing schedules, and collect test centre time-keeping records, for communication to the Regional Manager
 </li>
 <li>
 Create and send other reports and information as requested by the Regional Manager
 </li>
 <li>
 Serve as the local contact point for operations, building management, site security, deliveries, vendors, etc., and escalate issues to the Regional Manager as appropriate
 </li>
 <li>
 Verify correct staffing levels are maintained according to plan, and notify the Regional Manager of any and all staffing issues
 </li>
 <li>
 Oversee overall day-to-day operation of the PPC and co-ordinate activities and instructions from Regional Managers and other Test Centre Management
 </li>
 <li>
 Monitor supplies inventory, and order inventory when applicable within budget guidelines
 </li>
 <li>
 All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy working environment and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.
 </li>
 <li>
 All employees are also responsible for supporting and implementing the company&rsquo;s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply to their role/work function. Full details of these policies and procedures are available on SharePoint.
 
 
 </li>
 </ul>
 
 Key Activities
 
 
 
 <ul>
 <li>
 Provide a high level of customer service in the test centres at all times
 </li>
 <li>
 Ensure candidate needs are met with understanding and respect
 </li>
 <li>
 Maintain professional relationships with client representatives
 </li>
 <li>
 Ensure equipment is operational and test stations are free of extraneous materials
 </li>
 <li>
 Review transmission and error logs in locally operating software, to ensure proper functioning (including schedule download and results upload processes)
 </li>
 <li>
 Periodic download and review of examinations and test centre schedules
 </li>
 <li>
 Review test schedule and prepare for candidate(s), including those that may have special needs
 </li>
 <li>
 Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures
 </li>
 <li>
 As required, explain the test process to candidates and deal with other queries
 </li>
 <li>
 Understand testing needs and procedures for each client
 </li>
 <li>
 Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard
 </li>
 <li>
 Comply with all incident reporting and escalation procedures
 </li>
 <li>
 If applicable, print and provide post-test score reports to candidates
 </li>
 <li>
 If applicable, schedule appointments for possible call-in and/or walk-in candidates
 </li>
 <li>
 Communicate/work with Pearson VUE technical support staff to investigate and fix technical issues
 </li>
 <li>
 Maintain own competencies in all of the systems and procedures and request training as necessary
 </li>
 <li>
 Adhere to all Company policies and procedures as noted in the formal documentation; especially IT, HR and Security
 </li>
 <li>
 Undertake all accreditations and skills checks as required by the business
 </li>
 <li>
 Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations
 </li>
 <li>
 Ensure all hours are recorded and authorised within Company guidelines
 </li>
 <li>
 Comply with business needs on a day-to-day basis
 </li>
 <li>
 Assist and support with business initiatives to maximise centre profitability
 </li>
 <li>
 Perform other administrative tasks as required
 </li>
 <li>
 Perform daily test centre opening and closing procedures
 </li>
 <li>
 Help to ensure a clean, professional, quiet testing atmosphere in the centre
 </li>
 <li>
 Undertake reasonable additional duties to ensure the smooth running of the test centre
 
 
 </li>
 </ul>
 
 Essential Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 Experience in a customer-facing role
 </li>
 <li>
 Experience in coordinating and administering activities of a team
 </li>
 <li>
 Strong administration and reporting skills
 </li>
 <li>
 Able to function as a representative and professional contact point for internal and external stakeholders
 </li>
 <li>
 Exceptional customer service skills
 </li>
 <li>
 Strong communication skills both written and verbal, in both technical and functional areas
 </li>
 <li>
 Able to work independently as well as part of a team
 </li>
 <li>
 Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure
 </li>
 <li>
 Strong attention to detail and organisational skills are required
 </li>
 <li>
 Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually to ensure that skills are kept current and problem areas identified
 </li>
 <li>
 PC literate, comfortable with the use of a full range of Microsoft Office and Windows applications
 
 
 </li>
 </ul>
 
 Desirable Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 Experience in a testing environment.
 
 
 </li>
 </ul>
 
 Required Competencies
 
 
 
 <ul>
 <li>
 Minimum of 1 year customer service experience preferred.
 </li>
 <li>
 One year supervision experience in customer service preferred.
 </li>
 <li>
 High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
 </li>
 <li>
 Team leading and training skills, and exposure to a testing environment are strongly preferred. *Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
 </li>
 <li>
 Must be flexible in work hours and days.
 </li>
 <li>
 Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.
 </li>
 <li>
 Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
 </li>
 <li>
 Ability to operate a computer, fax, and telephone.
 </li>
 <li>
 Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
 </li>
 <li>
 Ability to lift up to 20 lbs on occasion. Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. Must have the ability to sit for long periods of time. Must be able to bend, stoop &amp; lift from a stooped position.
 </li>
 <li>
 Must be able to see small details at a distance. Ability to see names clearly on id cards and the computer screen.
 
 
 </li>
 </ul>
 
 Working Arrangements
 
 
 
 <ul>
 <li>
 You will be based in one of the Pearson VUE test centres
 </li>
 <li>
 Some local travel to other PPC&rsquo;s or temporary locations may be required
 </li>
 <li>
 A flexible approach to working is essential for this position as opening hours will vary according to the volume of tests booked.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
 
 
 Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
 
 
 If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
 
 
 
 Job:
 
 Test Center Operations
 
 
 
 Job Family:
 
 LEARNING
 
 &amp;
 
 CONTENT_DELIVERY
 
 
 
 Organization:
 
 Assessment &amp; Qualifications
 
 
 
 Schedule:
 
 FULL_TIME
 
 
 
 Workplace Type:
 
 On-site
 
 
 
 Req ID:
 
 21351
</div>

Test Center Manager - Lahore, Pakistan