Urwah Admin

Pearson

<div>
 
 Why this role, why now
 
 
 
 IHE is expanding from transactional, course‑level sales toward multi‑year institutional and government agreements. To deliver on these complex, multi‑stakeholder engagements, we are standing up a customer‑facing Program Management Office (PMO) to orchestrate deployments across universities and ministries and to drive predictable outcomes at scale.
 
 
 As the founding Program Manager, you will define the end‑to‑end customer engagement process, pilot it with anchor customers, and create the blueprint for scaling the PMO alongside sales, Customer Support Account Managers (CSAMs), Product, Marketing, and Delivery.
 
 
 
 What You&rsquo;ll Do (first 6&ndash;12 Months)
 
 
 
 <ul>
 <li>
 Design a repeatable customer‑engagement process that covers expectation setting, multi‑semester roadmap planning, delivery coordination, governance, and internal team alignment. Deliver the process as a documented playbook and operating rhythm.
 </li>
 <li>
 Pilot, learn, refine. Run 2&ndash;4 guided pilots with priority institutional customers; capture lessons, risks, and adoption blockers; convert into SOPs and checklists for scale.
 </li>
 <li>
 Define the scaling plan. Recommend the mix of roles (e.g., project managers, schedulers/principal scheduler, CSAM pairing model), skill profiles, and sequencing required as PMO volume grows; propose an allocation blueprint relative to solution cost/complexity.
 </li>
 <li>
 Stand up tooling and dashboards. Establish a &ldquo;point‑of‑truth&rdquo; for program plans, milestones, risks, and stakeholder comms using our PM toolkit; publish executive‑ready status.
 </li>
 <li>
 Institutional GTM alignment. Map handoffs with Sales and CSAMs from contract signature through go‑live; integrate into the GTM &ldquo;Collaboration Spaces&rdquo;.
 
 
 </li>
 </ul>
 
 Core Responsibilities (ongoing)
 
 
 
 <ul>
 <li>
 Program orchestration: Own end‑to‑end delivery of complex customer programs&mdash;charter, plan, RAID, change control, stakeholder mapping, decision logs, and executive updates.
 </li>
 <li>
 Customer leadership: Serve as a trusted program counterpart to institutional leaders; facilitate steering committees; drive transparent status and issue resolution.
 </li>
 <li>
 Internal alignment &amp; governance: Run a predictable cadence across Sales, CSAMs, Product/Engineering, and Marketing; ensure roadmap dependencies and E2E readiness are surfaced and resolved ahead of key terms/semesters.
 </li>
 <li>
 Quality &amp; risk management: Maintain standard PM artifacts (risk register, comms plan, cutover plan, acceptance criteria); champion continuous improvement and &ldquo;lessons learned.&rdquo;
 </li>
 <li>
 Process stewardship: Keep the engagement playbook current; ensure templates/checklists (e.g., project charter, initiation, RACI) align with Pearson guidance.
 
 
 </li>
 </ul>
 
 Success metrics (illustrative)
 
 
 
 <ul>
 <li>
 Documented and adopted customer‑engagement process (usage of templates, cadence adherence).
 </li>
 <li>
 Positive stakeholder feedback (internal CSAMs/Sales and customer sponsors); trend to green on delivery KPIs.
 </li>
 <li>
 Scalable org recommendations (role mix, hiring plan, and timing) accepted and in motion.
 </li>
 <li>
 Predictable execution: milestones hit across pilots; reduced escalations; improved forecast confidence for launches.
 </li>
 <li>
 Customer outcomes achieved on time and within scope, including adoption and usage targets agreed at contract signature.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 Who you are
 
 
 
 <ul>
 <li>
 Strong project/program management experience standing up or maturing processes; adept at turning methodology into practical, scalable operating models.
 </li>
 <li>
 Customer‑facing communicator who can lead with clarity at executive level and translate detail for cross‑functional teams.
 </li>
 <li>
 Comfortable with ambiguity; able to design while delivering, bringing structure, prioritization, and risk discipline to fluid environments.
 </li>
 <li>
 Proficient with common PM tooling (e.g., Smartsheet/PMT, MS Project/Jira/Confluence) and executive reporting.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience in education technology, assessments, or large institutional deployments (multi‑semester programs, complex integrations).
 </li>
 <li>
 Familiarity with PMI/PMBOK practices; relevant certifications (PMP, PgMP) a plus.
 </li>
 <li>
 Exposure to matrixed GTM collaboration (Sales, Product, Marketing) and launch‑readiness rhythms.
 </li>
 <li>
 Experience working in global or matrixed environments.
 </li>
 <li>
 Attributes we value
 </li>
 <li>
 Systems thinker who sees end‑to‑end and designs for scale.
 </li>
 <li>
 Clear writer, crisp facilitator, diligent owner of decisions and follow‑through.
 </li>
 <li>
 Builder&rsquo;s mindset with bias to action and continuous improvement.
 
 
 </li>
 </ul>
 
 Ways of working
 
 
 
 <ul>
 <li>
 Operating cadence: weekly program status; bi‑weekly risk/decision reviews; monthly steering for pilots; quarterly playbook refresh.
 </li>
 <li>
 Artifacts &amp; templates: program charters, comms plans, RAID logs, cutover plans, acceptance/sign‑off criteria, and checklists aligned to Pearson guidance.
 </li>
 <li>
 Data &amp; transparency: single source of truth via PMT dashboards; proactive stakeholder comms; integration with Salesforce/OneCRM milestones where relevant.
 
 
 </li>
 </ul>
 
 Equal opportunity
 
 
 
 Pearson is an equal opportunity employer. We are committed to inclusive, equitable hiring and welcome candidates from all backgrounds to apply.
 
 
 
 Who We Are
 
 
 
 At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
 
 
 Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
 
 
 If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
 
 
 
 Job:
 
 Program Management
 
 
 
 Job Family:
 
 ENTERPRISE
 
 
 
 Organization:
 
 Higher Education
 
 
 
 Schedule:
 
 FULL_TIME
 
 
 
 Workplace Type:
 
 Hybrid
 
 
 
 Req ID:
 
 21576
</div>

Program Manager

<div>
 
 About The Role
 
 
 
 We are seeking a highly skilled and experienced senior lawyer to join our dynamic legal team. Reporting to the Senior Director, the Legal Director - MENAT will play a crucial role in overseeing and managing Pearson&rsquo;s affairs within the MENAT region and will be responsible for providing expert advice and support on a wide range of legal and compliance matters. The Legal Director - MENAT will work closely with senior management and other internal stakeholders to manage legal risk, protect Pearson&rsquo;s interests and support strategic objectives. The ideal candidate will have substantial experience of working internationally, and particular experience and a deep understanding of the MENAT region&rsquo;s legal and cultural landscape. Whilst the main focus of the role will be the MENAT region, the Legal Director - MENAT will also support on a broader scope of work (including across the wider EMEA region) as required.
 
 
 
 Key Responsibilities
 
 
 
 
 An overview of the roles scope and focus:
 
 
 
 <ul>
 <li>
 Legal Advisory: Act as a trusted advisor and provide high-quality, accurate and timely legal advice to senior management and key stakeholders on a diverse range of legal and strategic matters, including contracts, commercial matters, corporate governance, intellectual property, product launches, partnerships and market expansions.
 </li>
 <li>
 Commercial contracts: Draft, negotiate and proactively manage complex commercial arrangements whilst ensuring compliance with applicable laws and best practices. You will have broad experience of drafting and negotiating a variety of commercial contracts, including vendor agreements, sales and distribution agreements, marketing agreements and other legal documents, and supporting on government tenders.
 </li>
 <li>
 Risk management: Ensure compliance with local, regional, and international laws, including proactively monitoring developments in laws, regulations, industry trends and best practices, and providing training and advice to business teams on the same. Identify and assess legal risks across business operations and offer proactive advice and mitigation strategies to manage risk.
 </li>
 <li>
 Specialist legal support &ndash; Provide specialist legal support (including data privacy, disputes, IPR, labour law, marketing and advertising rules) to local business teams (such as HR, tax, finance and marketing) as required and work collaboratively with Pearson subject-matter experts where necessary.
 </li>
 <li>
 Compliance: Partner with Pearson&rsquo;s Global Compliance Office and act as Local Compliance officer for the MENAT region, including by providing training (on topics such as anti-bribery and corruption, sanctions and anti-trust) and supporting the implementation of Pearson policies.
 </li>
 <li>
 Corporate governance: Act as a local governance representative for Pearson companies in the MENAT region. Ensure the company&rsquo;s corporate governance practices are aligned with regional regulations, best practices, and internal policies.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving abilities with a keen attention to detail and a proactive approach to managing risk and advising the business.
 </li>
 <li>
 Ability to handle multiple projects and priorities in a fast-paced, deadline-driven environment.
 </li>
 <li>
 Excellent interpersonal skills, with the ability to develop relationships through the organisation and influence and collaborate effectively with a broad range of teams.
 </li>
 <li>
 Strong communication and negotiation skills with the ability to clearly explain complex legal concepts to non-legal stakeholders.
 </li>
 <li>
 Strong leadership skills, ethical standards and professional integrity. Sets high standards of performance for self and others and demonstrates composure and resilience under difficult and challenging circumstances.
 </li>
 <li>
 Ability to work independently and as part of a collaborative team.
 </li>
 <li>
 Fluency in English and Arabic (written and spoken) is required.
 
 
 </li>
 </ul>
 
 Experience &amp; Qualification
 
 
 
 <ul>
 <li>
 A law degree or equivalent legal qualification from a reputable university. Licence to practice law in a relevant jurisdiction.
 </li>
 <li>
 At least 8&ndash;10 years of experience as a legal professional.
 </li>
 <li>
 Experience of operating internationally, including particular experience and knowledge of the MENAT region and its legal systems, regulations and ways of working.
 </li>
 <li>
 In-house counsel experience required. Law firm training and experience of working across several jurisdictions highly preferred.
 </li>
 <li>
 Demonstrated experience of the areas listed, including supporting complex commercial arrangements, and advising senior business stakeholders on a broad range of legal and compliance matters in the MENAT region.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
 
 
 Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
 
 
 If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
 
 
 
 Job:
 
 Legal
 
 
 
 Job Family:
 
 ENTERPRISE
 
 
 
 Organization:
 
 Corporate Legal
 
 
 
 Schedule:
 
 FULL_TIME
 
 
 
 Workplace Type
 
 
 
 
 Req ID:
 
 21445
</div>

Director, General Attorney

<div>Why join Pearson&rsquo;s program?
Pearson is the world&rsquo;s learning company. We help people of all ages acquire the knowledge and skills they need to be successful in their work and careers. We believe that everyone should be able to keep learning, every day and in every way, throughout their lives. Bringing together everything we know about the science of learning and the latest technology; we&rsquo;re shaping the future of teaching and learning.
This is not your typical brand ambassador role. Our Pearson Campus Ambassadors (PCAs) gain real-world experience by collaborating with product and marketing teams, working on a virtual team, and developing professional communication skills.
We foster a work environment that&rsquo;s inclusive as well as diverse, where our people can be themselves. Every idea and perspective is valued so that our products reflect the people we serve &mdash; our teachers and students, employers and employees, and consumers and learners.
What Does the PCA Program Offer?
PCAs earn real-world experience by partnering with their local Pearson team on campus through digital presentations, sales calls, and technology registration tables.
At Pearson, the student's voice matters! PCAs help shape Pearson products by providing valuable feedback through focus groups, surveys, and other projects. PCAs create content for our global brand across major social media platforms to engage students on your campus and beyond.
Pay rate
We offer a pay rate of $14.00 per hour, with an average work schedule of 5&ndash;10 hours per week.
Additionally, you will receive complimentary Pearson Higher Ed materials, including Pearson+ and access codes for MyLab, Mastering, and REVEL.
You will also be eligible for accrued paid sick time in accordance with company policy. Please refer to the Sick Leave Policy for details.
Job Description
We are looking for a motivated and outgoing Campus Ambassador to support our Field and Inside Sales teams in engaging with professors and students on campus. This part-time role plays a crucial part in driving sales, enhancing brand awareness, and providing valuable insights from a student perspective.
Key Responsibilities:
Assist their local Pearson team ( Field and Inside Sales Representatives ) as needed each month to deliver back-to-school help for their peers, plus participate in faculty presentations where needed.
Support their local Pearson team additionally with collecting office hour data, distributing flyers to professors, creating student-perspective videos, and other special projects.
Complete 5-7 virtual projects per month , contributing input, opinions, and content in various formats such as:
<ul><li>Participate in focus groups</li>
<li>Test-drive products in development</li>
<li>Complete surveys</li>
<li>Create social media content</li>
</ul>Serve as a Pearson brand ambassador , creating and sharing content on social media, engaging with Pearson&rsquo;s platforms, and promoting Pearson materials.
Attend 3-4 virtual meetings per month to collaborate with the team and discuss ongoing initiatives.
Time Commitment:
5-10 hours per week during the academic year.
Some additional planning work may be required before each semester/term.
This role offers an exciting opportunity to gain sales experience, develop marketing skills, and make an impact in the education industry&mdash;all while working flexibly around your academic schedule.
Minimum Requirements:
Currently an undergraduate student (freshman or sophomore) with a 3.0 GPA or greater at Broward College.
Open to ALL majors.
Able to commit to work for one academic school year. We prefer students to continue on in the program until graduation.
Preferably at least one semester of experience using Pearson+, MyLab, Mastering, or REVEL technology.
Self-motivated, curious and proactive: ability to create and manage independent projects with limited supervision.
Strong interpersonal and presentation skills: energetic, outgoing relationship-building skills are a must.
Benefits, and Perks:
Expand your professional network (think your # of LinkedIn connections) by partnering with on-campus faculty, Pearson team members, and others. Gives you a leg up when beginning your professional career!
Get published! Our PCAs create blogs which is another opportunity to showcase your skills on your resume or LinkedIn profile!
Acquire real-world skills like problem-solving, public speaking, and communication
Serving as a campus ambassador will not directly increase your chances of being selected for a full-time role at Pearson post-graduation&mdash;but it can indirectly support your application!
Become a member of the PCA virtual team! The team is comprised of over 100+ PCAs from across the country working toward a common goal of helping people succeed through education.
TO APPLY: Please apply online with your resume to be considered for this opportunity. Note: When you apply, please use your campus-related address (on or off-campus).
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Sales
Job Family: GO\TO\MARKET
Organization: Higher Education
Schedule: PART\_TIME
Workplace Type: Hybrid
Req ID: 21742
Req Type: Student</div>

Broward College Pearson Campus Ambassador

<div>Role overview:
As the Campaign Manager for D2C &amp; B2B in the EMEA Test Taker Business, you will play a pivotal role in driving both consumer and institutional adoption of Pearson&rsquo;s PTE test. On the D2C side, your focus will be on creating and executing compelling digital and social campaigns to convince English language test takers to book PTE over competitors. On the B2B side, you will develop targeted campaigns to influence regional university admissions teams and drive acceptance of PTE as their preferred English language qualification.
Key Accountabilities:
1 D2C Campaign Strategy and Execution:
<ul><li>Design and execute engaging digital and social media campaigns to drive test taker bookings and brand preference for PTE over competitors.</li></ul>
<ul><li>Leverage audience insights to create targeted messaging and optimize campaigns for key test-taker personas across EMEA.</li></ul>
<ul><li>Continuously monitor and optimize campaigns to maximize ROI and conversion rates.</li></ul>
2 B2B Campaign Development:
<ul><li>Develop tailored campaigns to engage and influence regional university admissions teams, positioning PTE as their preferred English language qualification.</li></ul>
<ul><li>Collaborate with Sales teams to align campaigns with institutional outreach and pipeline goals.</li></ul>
<ul><li>Create compelling content and messaging that addresses institutional pain points and highlights PTE&rsquo;s benefits in accuracy, speed, and convenience.</li></ul>
3 Website Optimization and Test Taker Journey:
<ul><li>Collaborate with global PTE Ecom team to optimize the website journey, ensuring seamless navigation and clear calls-to-action that drive bookings.</li></ul>
<ul><li>Use data and user insights to identify and address drop-off points in the test taker journey.</li></ul>
4 Performance and Optimization:
<ul><li>Set clear KPIs for both D2C and B2B campaigns, tracking performance and delivering actionable insights.</li></ul>
<ul><li>Continuously test and iterate creative, messaging, and targeting to improve engagement and outcomes.</li></ul>
<ul><li>Report on campaign effectiveness and ROI to stakeholders, identifying opportunities for optimization.</li></ul>
5 Collaboration and Alignment:
<ul><li>Partner with cross-functional teams, including Sales, Global Marketing and Global Ecom, to deliver cohesive campaigns.</li></ul>
<ul><li>Share best practices and insights across markets to drive consistency and scale.</li></ul>
6 Customer and Institutional Focus:
<ul><li>Deeply understand the motivations and pain points of test takers to create campaigns that resonate and drive action.</li></ul>
<ul><li>Build strong relationships with university admissions teams, tailoring campaigns to meet their specific needs and priorities.</li></ul>
Candidate Profile
The ideal candidate is a dynamic marketer with experience managing both consumer-facing and B2B campaigns. You excel at crafting targeted, high-performing campaigns and have a proven ability to drive results in complex, multi-stakeholder environments.
<ul><li>Experience:</li>
</ul><ul><li>5+ years of experience in marketing, with a strong track record in both D2C and B2B campaigns.</li></ul>
<ul><li>Expertise in digital and social media marketing to drive consumer engagement and conversion.</li></ul>
<ul><li>Experience influencing institutional decision-makers through targeted B2B campaigns.</li></ul>
<ul><li>Proficiency CRM tools for campaign tracking and optimization.</li></ul>
<ul><li>Skills:</li>
</ul><ul><li>Strategic thinker with the ability to execute campaigns end-to-end.</li></ul>
<ul><li>Proficient in performance tracking, analytics, and reporting.</li></ul>
<ul><li>Strong project management skills, able to balance multiple campaigns and priorities.</li></ul>
<ul><li>Exceptional communication and collaboration skills, with a customer-first approach.</li></ul>
<ul><li>Attributes:</li>
</ul><ul><li>Results-oriented, with a focus on measurable business impact.</li></ul>
<ul><li>Customer-centric mindset, with a deep understanding of both test takers and institutional decision-makers.</li></ul>
<ul><li>Process-driven, with a commitment to Salesforce and digital excellence.</li></ul>
<ul><li>A team player who thrives in a fast-paced, dynamic environment.</li></ul>
Education
<ul><li>Educated to degree level or equivalent; a professional qualification in Marketing and/or Sales is highly desirable.</li>
</ul>Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Marketing
Job Family: GO\TO\MARKET
Organization: Corporate Marketing &amp; Communications
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 21602</div>

Campaign Manager

<div>
 Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning.
 
 
 Pearson provides a range of education products and services to institutions, and governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential.
 
 
 Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centres in more than 175 countries.
 
 
 Pearson Professional Centres (PPCs) are part of an international network of computer-based testing centres, which deliver quality examinations in a highly secure environment. Pearson VUE has a wide range of clients and a comprehensive suite of tests, which require a variety of approaches for both test type and method of delivery.
 
 
 The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image.
 
 
 
 Our location is at
 
 
 Office 13 Mall of Lahore, 172 Tufail Road, Lahore Cantt, Lahore 54000, Pakistan
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as Line manager for all test centre staff regarding employee relations, training &amp; development, absence management and performance management
 </li>
 <li>
 Support the Regional Manager in recruitment issues and conduct staff interviews as required
 </li>
 <li>
 Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required
 </li>
 <li>
 Maintain and update local site administration and documentation
 </li>
 <li>
 Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to
 </li>
 <li>
 Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements/testing, as they occur
 </li>
 <li>
 Create draft site staffing schedules, and collect test centre time-keeping records, for communication to the Regional Manager
 </li>
 <li>
 Create and send other reports and information as requested by the Regional Manager
 </li>
 <li>
 Serve as the local contact point for operations, building management, site security, deliveries, vendors, etc., and escalate issues to the Regional Manager as appropriate
 </li>
 <li>
 Verify correct staffing levels are maintained according to plan, and notify the Regional Manager of any and all staffing issues
 </li>
 <li>
 Oversee overall day-to-day operation of the PPC and co-ordinate activities and instructions from Regional Managers and other Test Centre Management
 </li>
 <li>
 Monitor supplies inventory, and order inventory when applicable within budget guidelines
 </li>
 <li>
 All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy working environment and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.
 </li>
 <li>
 All employees are also responsible for supporting and implementing the company&rsquo;s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply to their role/work function. Full details of these policies and procedures are available on SharePoint.
 
 
 </li>
 </ul>
 
 Key Activities
 
 
 
 <ul>
 <li>
 Provide a high level of customer service in the test centres at all times
 </li>
 <li>
 Ensure candidate needs are met with understanding and respect
 </li>
 <li>
 Maintain professional relationships with client representatives
 </li>
 <li>
 Ensure equipment is operational and test stations are free of extraneous materials
 </li>
 <li>
 Review transmission and error logs in locally operating software, to ensure proper functioning (including schedule download and results upload processes)
 </li>
 <li>
 Periodic download and review of examinations and test centre schedules
 </li>
 <li>
 Review test schedule and prepare for candidate(s), including those that may have special needs
 </li>
 <li>
 Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures
 </li>
 <li>
 As required, explain the test process to candidates and deal with other queries
 </li>
 <li>
 Understand testing needs and procedures for each client
 </li>
 <li>
 Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard
 </li>
 <li>
 Comply with all incident reporting and escalation procedures
 </li>
 <li>
 If applicable, print and provide post-test score reports to candidates
 </li>
 <li>
 If applicable, schedule appointments for possible call-in and/or walk-in candidates
 </li>
 <li>
 Communicate/work with Pearson VUE technical support staff to investigate and fix technical issues
 </li>
 <li>
 Maintain own competencies in all of the systems and procedures and request training as necessary
 </li>
 <li>
 Adhere to all Company policies and procedures as noted in the formal documentation; especially IT, HR and Security
 </li>
 <li>
 Undertake all accreditations and skills checks as required by the business
 </li>
 <li>
 Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations
 </li>
 <li>
 Ensure all hours are recorded and authorised within Company guidelines
 </li>
 <li>
 Comply with business needs on a day-to-day basis
 </li>
 <li>
 Assist and support with business initiatives to maximise centre profitability
 </li>
 <li>
 Perform other administrative tasks as required
 </li>
 <li>
 Perform daily test centre opening and closing procedures
 </li>
 <li>
 Help to ensure a clean, professional, quiet testing atmosphere in the centre
 </li>
 <li>
 Undertake reasonable additional duties to ensure the smooth running of the test centre
 
 
 </li>
 </ul>
 
 Essential Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 Experience in a customer-facing role
 </li>
 <li>
 Experience in coordinating and administering activities of a team
 </li>
 <li>
 Strong administration and reporting skills
 </li>
 <li>
 Able to function as a representative and professional contact point for internal and external stakeholders
 </li>
 <li>
 Exceptional customer service skills
 </li>
 <li>
 Strong communication skills both written and verbal, in both technical and functional areas
 </li>
 <li>
 Able to work independently as well as part of a team
 </li>
 <li>
 Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure
 </li>
 <li>
 Strong attention to detail and organisational skills are required
 </li>
 <li>
 Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually to ensure that skills are kept current and problem areas identified
 </li>
 <li>
 PC literate, comfortable with the use of a full range of Microsoft Office and Windows applications
 
 
 </li>
 </ul>
 
 Desirable Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 Experience in a testing environment.
 
 
 </li>
 </ul>
 
 Required Competencies
 
 
 
 <ul>
 <li>
 Minimum of 1 year customer service experience preferred.
 </li>
 <li>
 One year supervision experience in customer service preferred.
 </li>
 <li>
 High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
 </li>
 <li>
 Team leading and training skills, and exposure to a testing environment are strongly preferred. *Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
 </li>
 <li>
 Must be flexible in work hours and days.
 </li>
 <li>
 Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.
 </li>
 <li>
 Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
 </li>
 <li>
 Ability to operate a computer, fax, and telephone.
 </li>
 <li>
 Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
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 Ability to lift up to 20 lbs on occasion. Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. Must have the ability to sit for long periods of time. Must be able to bend, stoop &amp; lift from a stooped position.
 </li>
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 Must be able to see small details at a distance. Ability to see names clearly on id cards and the computer screen.
 
 
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 </ul>
 
 Working Arrangements
 
 
 
 <ul>
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 You will be based in one of the Pearson VUE test centres
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 Some local travel to other PPC&rsquo;s or temporary locations may be required
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 <li>
 A flexible approach to working is essential for this position as opening hours will vary according to the volume of tests booked.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
 
 
 Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
 
 
 If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
 
 
 
 Job:
 
 Test Center Operations
 
 
 
 Job Family:
 
 LEARNING
 
 &amp;
 
 CONTENT_DELIVERY
 
 
 
 Organization:
 
 Assessment &amp; Qualifications
 
 
 
 Schedule:
 
 FULL_TIME
 
 
 
 Workplace Type:
 
 On-site
 
 
 
 Req ID:
 
 21351
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Test Center Manager - Lahore, Pakistan