Qureos Mentor

Peerless Financial Products Distribution Ltd.

<div>
 
 
 ROLE PROFILE
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 BASIC INFORMATION ON THE ROLE
 
 
 
 
 
 
 Role Name / Designation
 
 
 
 
 
 Cluster Manager
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Function / Department
 
 
 
 
 
 Sales
 
 
 
 
 
 Grade/Level
 
 
 
 
 
 Manager/Sr Manager
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Reporting to
 
 
 
 
 
 Functionally
 
 
 
 
 
 Administratively
 
 
 
 
 
 
 Regional Business Manager
 
 
 
 
 
 Regional Business Manager
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Reportees
 
 
 
 
 
 BM, AMB/SE, CRO, CRM
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 PURPOSE OF THE ROLE
 
 
 
 
 
 The purpose of the role is to drive several branch teams across a cluster by designing and developing sales strategies &amp; support thereof in alignment with Company&rsquo;s overall plan, achieving operational excellence, Regulatory compliance as per statute and knowledge empowerment through training with the overall objective to achieve Revenue target of the Cluster.
 
 
 
 
 
 
 KEY RESPONSIBILITIES OF THE ROLE
 
 
 
 
 
 To ensure achievement of Revenue target branch-wise.
 
 
 
 
 To decide on product wise sales strategies and provide advice on sales promotion, vertical wise revenue budget management for a profitable result.
 
 
 
 
 To plan and implement strategy for new customer acquisition, devise customer relationship programs, etc.
 
 
 
 
 To drive and achieve cross sale target as per yearly approved plan
 
 
 
 
 To monitor and ensure Branch wise achievement of collectable renewal dues under all verticals
 
 
 
 
 To monitor Renewal persistency level and necessarily follow up to reach overall Company&rsquo;s plan
 
 
 
 
 Effective use of Principals&rsquo; Partner Portal
 
 
 
 
 Daily monitoring of branch business process and ensuring achieving TATs for distribution benchmark
 
 
 
 
 To monitor business quality to keep surrender &amp; CDR within the Company&rsquo;s plan
 
 
 
 
 Service to the customers. Area includes Customer Complaints, Policy Owners&rsquo; Service request Claims, Policy Pack Delivery, Discrepancy resolution etc
 
 
 
 
 Identify, select and arrange training of PFPDL employees posted at branches and get them licensed/ certified with IRDA / NISM and renewal of existing licenses
 
 
 
 
 Develop training programs and its materials, product sales stories, being an enabler to improve confidence and efficiency
 
 
 
 
 Conduct training needs analysis and also develop, revise/update, deliver and evaluate training and development courses. Source, liaise with and manage internal trainers and external course providers. Assist in developing and implementing talent development and management initiatives.
 
 
 
 
 Maintain up-to-date knowledge of new regulations, market practices relevant to products, update knowledge with the assistance of Principals and disseminate any new requirements appropriately.
 
 
 
 
 To implement different H.O. directives/ initiatives at branches across the cluster.
 
 
 
 
 To maintain relationship with Principal and ensure required / agreed support to branches.
 
 
 
 
 Increasing effectiveness of sales team
 
 
 
 
 To maintain business hygiene at branches
 
 
 
 
 Assessment of finding gaps in regard to training and take corrective action
 
 
 
 
 Practice adult learning methodology
 
 
 
 
 
 
 
 
 KEY PERFORMANCE INDICATORS
 
 
 
 
 Budgetary achievement in revenue generated from LI, GI, HI &amp; MF (vertical wise)
 
 
 
 Renewal target under all verticals &amp; 13 months renewal persistency.
 
 
 
 Achievement of business drivers as per overall plan of the Company
 
 
 
 # New Customer Generation # Retention % of existing customers # Achievement of Cross Sale Plan
 
 
 
 Regulatory &amp; internal compliance with adherence to Code of Conduct
 
 
 
 Achievement of various TATs for distribution benchmark
 
 
 
 Ensure the defined quantified norms to monitor and review training productivity enhancement of participants post training is adhered to.
 
 
 
 Effective and efficient usage of the training management system for management of timelines, cost and productivity of the trainers and training programs.
 
 
 
 Support in activities to ensure training planning, execution and review is done to achieve higher standard through various measures.
 
 
 
 
 
 
 
 MISCELLANEOUS ACTIVITIES
 
 
 
 
 To explore, analyze and identify new positioning activities.
 
 
 
 To finalize product packaging and launch strategy in consultation with superiors.
 
 
 
 To develop strategies for sales team training in consultation with all concerned
 
 
 
 
 KEY INTERACTION
 
 
 
 
 
 Internal
 
 
 
 
 
 Nature or purpose of interaction
 
 
 
 
 Head of Sales
 
 
 
 To seek information on and discuss product viability and budgeting
 
 
 
 Head &ndash; IT
 
 
 
 To seek information on MIS related requirements
 
 
 
 Head - Customer Service &amp; PO
 
 
 
 To discuss matters relating to Operations, Customer Service &amp; Regulatory Compliance
 
 
 
 Head &ndash; LD &amp; SD
 
 
 
 Budgeting and cost management, training management, MIS Support, Content support.
 
 
 
 Other HODs
 
 
 
 To discuss matters related to their departments.
 
 
 
 RBM, BMs and branch team
 
 
 
 To ensure and review business planning and budgeting.
 
 
 
 
 External
 
 
 
 
 
 Nature or purpose of interaction
 
 
 
 
 External Vendor
 
 
 
 To organize events and marketing campaigns and promotional activities.
 
 
 
 Principals
 
 
 
 To discuss promotional activities and other related matter
 
 
 
 
 KNOWLEDGE AND SKILLS
 
 
 
 
 Should possess excellent communication and inter-personal skill.
 
 
 
 Computer savvy
 
 
 
 Should have the capacity to lead a team in a Cluster.
 
 
 
 Financial product hands-on selling background
 
 
 
 
 CAPABILITIES REQUIRED FOR THE ROLE
 
 
 
 
 Customer Orientation
 
 
 
 Teamwork and collaboration
 
 
 
 Business Perspective
 
 
 
 Achievement Orientation
 
 
 
 Capability Development
 
 
 
 Adaptability to change
 
 
 
 Process effectiveness
 
 
 
 Problem solving
 
 
 
 Communication
 
 
 
 
 
</div>

CLUSTER MANAGER

Join Peerless Financial Products Distribution Ltd. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Peerless Financial Products Distribution Ltd.

ABOUT_COMPANY

CLUSTER MANAGER