Abrar Admin

Pelican Inn & Suites

<div><p><b>Pelican Inn &amp; Suites</b> is looking for a <b>Guest Service Representative</b> to joint the team! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest&rsquo;s expectations on a daily basis.</p>
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<div><div><div><div><b>Core functions of the position, but are not limited to the following;</b><br>
<ul><li>Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests</li><li>Communicate effectively with guests and fellow team members</li><li>Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied</li><li>Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability</li><li>Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.</li><li>Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC&rsquo;s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests</li><li>Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.</li><li>Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.</li><li>Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.</li><li>Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.</li><li>Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.</li><li>Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.</li></ul></div>
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Benefits, Travel Perks &amp; More</b><br>
401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.</p>
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Pay Range:</b> $19.00-$21.00 per hour</p></div></div></div></div></div><p></p>

Guest Service Representative

Join Pelican Inn & Suites and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pelican Inn & Suites

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Guest Service Representative