Abrar Admin

Pella Mid-Atlantic, Inc.

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 Are you customer service focused? Do you like having a variety of projects on your plate at once? If so, this position is for you.
 
 
 
 
 
 
 
 
 
 
 Pella Mid-Atlantic is hiring for Trade Sales Support. Trade Sales Support is responsible for both in-house functions (ordering, quoting, scheduling, and financial transactions) and for developing customer relationships via phone and email that promote retention and loyalty.
 
 
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
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 Provide strong customer service to our internal and external clients
 
 
 
 
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 Responsible for assisting the Trade Sales Rep with their clients. This includes: quoting the cost of products for a contract, accurately ordering the product for customers and processing financial transactions.
 
 
 
 
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 Manage the installation process with the installers and project manager.
 
 
 
 
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 Learn and retain product knowledge of Pella window and door products
 
 
 
 
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 Use CRM software and develop best practices to track all customer service interactions
 
 
 
 
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 Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information
 
 
 
 
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 Be our client's advocate by responding promptly, following up, and being proactive with solutions
 
 
 
 
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 Partner with internal departments to facilitate rapid problem solving for our customers
 
 
 
 
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 Proactively support and interact with sales trade team
 
 
 
 
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 Skills/Knowledge:
 
 
 
 
 
 
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 Bachelor's degree preferred
 
 
 
 
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 2+ years&rsquo; experience in customer service or application support role
 
 
 
 
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 Industry Experience preferred but not required
 
 
 
 
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 Strong, detail-oriented multitasker who has a &ldquo;can do&rdquo; attitude.
 
 
 
 
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 Team player who enjoys collaborating to find effective solutions
 
 
 
 
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 Strong learner who possess a desire to learn new things
 
 
 
 
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 Ability to communicate clearly and concisely, both orally and in writing.
 
 
 
 
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 Proficient with Microsoft office based software applications with an ability to learn new programs
 
 
 
 
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 Construction knowledge to include windows, doors, flooring or millwork
 
 
 
 
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 Experience working in a sales driven company or partnering with a sales team
 
 
 
 
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 Pella Mid-Atlantic performs background checks and drug screens on all candidates.&nbsp; We perform motor vehicle checks on all employees that drive for the company.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
 
 
 
 
 
 
 
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Trade Sales Support Coordinator

Join Pella Mid-Atlantic, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pella Mid-Atlantic, Inc.

About Company

Trade Sales Support Coordinator