Qureos Mentor

PenFed Credit Union

<div>Overview 
 
Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members &quot;do better.&quot; Joining PenFed is more than being an employee; it's about being a part of the PenFed family. 
 
PenFed is hiring a Collections Recovery Specialist at our San Antonio, Texas service center. This role is responsible for the comprehensive management and recovery of charged-off consumer loans and accounts, requiring a strong combination of analytical, negotiation, and communication skills. The specialist will work within both manual and automated collection environments, employing analytical and negotiation skills to maximize recovery on each account. This includes initiating follow-up activities, maintaining meticulous records, and utilizing various communication methods to resolve outstanding debts. A critical aspect of this role involves determining reasons for delinquency and offering appropriate repayment plans, including paid-in-full and settlement options, in accordance with established PenFed procedures. 
 
Responsibilities 
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 
 
 
<ul><li>Work a pipeline of charged off consumer loans and accounts in both a manual and automated collection environment.</li><li>
Reviewing charged off loans to determine course of action to be taken then initiate appropriate follow-up activity, maintaining detailed records of all recovery activities.</li><li>
Use analytical and negotiation skills to recover the top dollar on each account worked.</li><li>
Collaborate and assist other departments and individuals within PenFed regarding members and 3rd party inquiries acting as a SME and escalate to appropriate channels as needed.</li><li>
Uses various communication methods to work and cure outstanding debts on PenFed accounts including telephone, email, mail, chat and text message.</li><li>
Review and negotiate settlement and short sale arrangements with members within their settlement authority level.</li><li>
Determine the reason for delinquency and provide options and/or repayment plans including paid in full and settlement ensuring to use approved internal procedures and policies to assist the member directly or through debt settlement companies.</li><li>
Work and solve complex scenarios such as settlements and the corresponding agreements and IRS reporting.</li><li>
Cross train and support functions of post charge off recovery team ensuring no single point of failure exists.
</li><li>Using skip tracing methods, credit bureau information and application data contact third parties such as relatives of the delinquent member, employers, personnel officers, creditors on credit bureaus for determining location/whereabouts of the member.</li><li>
Assist with maintaining PenFed's compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed's compliance program and all policies, procedures, rules and regulations including and not limited to FDCPA, UDAAP, TCPA, and FCRA.</li><li>
Maintain records of all daily activities and report to Mgr Collections Recovery as needed.</li><li>
Identify options for writs of attachments, offsets, legal remedies and cross collateralization within prescribed Credit Union procedures to recover charged-off funds.</li><li>
Identify and provide feedback on bottlenecks, work stoppages, and opportunities for process improvement to the Recovery Operations Management team.</li><li>
Monitor quality and quantity of work to meet individual KPIs, and goals. Work with the recovery team to meet monthly, quarterly and yearly recovery collection goals.</li><li>
Assist with other projects as necessary, which can include training and shadowing of new employees.</li></ul>
 
Qualifications 
 
An equivalent combination of education and experience is considered. 
 
 
<ul><li>Bachelor's degree in business, accounting, finance, or another related field is required.</li><li>
Minimum of four (4) years' collection/recovery experience required, preferably at a financial institution.</li><li>
Minimum of four (4) years' experience with call center collections or customer service experience required.</li><li>
Minimum of two (2) years of Pipeline Management and/or sales negotiation experience required.</li><li>
Minimum of one (1) year of deep skip training and fraud investigation experience required.</li><li>
Understanding of preventative, productive and remedial financial counseling is required.</li><li>
Proven ability to meet or exceed goals in a metrics driven organization.</li><li>
Strong communication, negotiation, analytical, decision-making and written skills.</li><li>
Ability to multi-task.</li><li>
Available to work weekends, evenings and overtime periodically.</li></ul>
Supervisory Responsibility 
 
This position will not supervise staff. 
 
Licenses and Certifications 
 
Any collections or recovery related certificates recommended. 
 
Work Environment 
 
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. 
 
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
 
 
Travel 
 
Ability to travel to various worksites and be on-call will not be required. 
 
About Us 
 
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. 
 
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. 
 
Equal Employment Opportunity 
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. 
 
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.</div>

Collections Recovery Specialist

<div>Overview 
 
Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members &quot;do better.&quot; Joining PenFed is more than being an employee; it's about being a part of the PenFed family. 
 
PenFed is hiring a (Hybrid) Assistant General Counsel, Contracts and Privacy at our Tysons, Virginia location. The primary purpose of this position is to provide legal counsel and services to management and staff of Pentagon Federal Credit Union (PenFed) on commercial contracts and data privacy. 
 
Responsibilities 
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 
 
 
<ul><li>Draft, review, and negotiate all types of commercial contracts (including confidentiality, vendor, partnership, employment, data processing and master services agreements) and related documents (including statements of work, amendments, addenda, attachments, forms, etc.).</li><li>
Provide legal advice related to use of data, intellectual property, technology and privacy for the credit union business units and functions. Support the Privacy Officer in working closely with Information Technology and Information Security on data protection and privacy initiatives and issues.</li><li>
Represent or assist outside counsel with the representation of the credit union and its subsidiaries in a variety of civil actions including negotiations, special settlements, delinquency collection, and employment actions.</li><li>
Keep informed of legislation, regulations, judicial and other legal developments, and trends affecting federal credit unions.</li><li>
Analyze and interpret laws, rulings, and regulations with probable outcomes for the credit union</li><li>
Interact with PenFed and subsidiary staff, vendors, and senior government officials on a regular basis.</li><li>
Other duties as assigned consistent with qualifications.</li></ul>
*This role is responsible for ensuring business continuity.*
 
 
Qualifications 
 
Equivalent combination of education and experience is considered. 
 
 
<ul><li>Graduate degree from an accredited law school required.</li><li>
Active member of the highest court of a state bar required.</li><li>
Minimum of four (4) years as a practicing attorney with experience in commercial contracts and data privacy.</li><li>
Excellent verbal and written communication skills.</li><li>
Experience working in fast-paced environments and able to multi-task.</li><li>
Strong working knowledge of Microsoft Excel and Word.</li><li>
Proven project management skills and results driven.</li><li>
Ability to work in a team environment and highly organized.</li></ul>
Supervisory Responsibility 
 
This position will not supervise employees. 
 
Licenses and Certifications 
 
Ability to practice law in the state were assigned 
 
Work Environment 
 
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. 
 
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
 
 
Travel 
 
Ability to travel to various worksites and be on-call may be required. 
 
About Us 
 
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. 
 
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. 
 
Equal Employment Opportunity 
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. 
 
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568. 
 
#LI-Hybrid</div>

Assistant General Counsel, Contracts and Privacy

Join PenFed Credit Union and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

PenFed Credit Union

ABOUT_COMPANY

Collections Recovery Specialist

Assistant General Counsel, Contracts and Privacy