Qureos Mentor

PENNYMAC

<div>PENNYMAC:
<div>
Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.</div><div></div><div><br>
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.</div>
A Typical Day:
<div>
We are seeking a <b>Product Analyst III</b> specializing in Call Analytics to transform our voice data into competitive intelligence. This role supports multiple Lines of Business (LOBs) by leveraging our speech analytics platform, CallMiner, to analyze and score interactions across our Consumer Direct and Loan Officer teams. You will be responsible for building the &quot;listening&quot; infrastructure that identifies agent performance trends, compliance risks, and business insights that drive revenue and improve the borrower experience.</div><div></div><div><br>
The <b>Product Analyst III </b>will:</div><ul><li>
Design, build, and refine &quot;categories&quot; and &quot;scores&quot; within CallMiner to automate the monitoring of agent-borrower interactions.<br>
</li><li>
Conduct deep-dive sessions with LOB stakeholders to translate complex business KPIs into technical automated call-scoring models.<br>
</li><li>
Proactively analyze call data to identify trends&mdash;such as common borrower objections or script adherence&mdash;and present findings to senior management.<br>
</li><li>
Act as the internal Subject Matter Expert (SME) for the CallMiner platform, ensuring data integrity between telephony systems and the analytics engine.<br>
</li><li>
Work within an Agile framework to manage a backlog of analytics requests, documenting technical requirements and user stories for new scoring logic.<br>
</li><li>
Develop automated alerts for compliance &quot;red flags&quot; (e.g., Fair Lending or TCPA) to mitigate risk in real-time.<br>
</li><li>
Maintain detailed documentation of search queries, database mapping, scoring logic, and technical workflow diagrams.</li></ul>
What You&rsquo;ll Bring:
<ul><li>3+ years of professional experience in product analysis, data analysis, or call center operations.<br>
</li><li>
Hands-on experience with CallMiner (or similar platforms like Verint, Nice Nexidia, or Tethr) is required.<br>
</li><li>
Experience in Financial Services is required; mortgage industry experience (specifically in Sales/Originations) is highly preferred.<br>
</li><li>
Experience in Financial Services is required; mortgage industry experience (Sales/Originations) is highly preferred.<br>
</li><li>
Proficiency in Boolean logic and complex search-query languages used to categorize unstructured voice data.<br>
</li><li>
Good understanding of database structures and the ability to navigate data schemas to ensure call metadata aligns with backend systems.<br>
</li><li>
Highly proficient in Docs, Sheets, and Slides.<br>
</li><li>
Familiarity with JIRA and Confluence for task management and documentation.<br>
</li><li>
Bachelor&rsquo;s degree or equivalent work experience.</li></ul>
Why You Should Join:
<div>
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.</div><div>
Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.</div><div></div><div><b><br>
Benefits That Bring It Home: </b>Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:</div><ul><li>
Comprehensive Medical, Dental, and Vision</li><li>
Paid Time Off Programs including vacation, holidays, illness, and parental leave</li><li>
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)</li><li>
Retirement benefits, life insurance, 401k match, and tuition reimbursement</li><li>
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships</li><li>
We value the hard work and dedication of our employees. In addition to a competitive salary, positions may offer bonus opportunities.</li></ul><div></div><div><br>
To learn more about our benefits visit:</div><div>
https://pennymacnews.page.link/benefits</div><div></div><div><br>
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information</div><div></div><div><b><br>
Compensation: </b>Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:</div><ul><li>
Lower in range - Building skills and experience in the role</li><li>
Mid-range - Experience and skills align with proficiency in the role</li><li>
Higher in range - Experience and skills add value above typical requirements of the role</li></ul><div></div><div><br>
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
</div>Salary: $75,000 - $130,000 Work Model: OFFICE</div>

Product Analyst III - Call Analytics

<div>
 <strong>
  PENNYMAC
  <br/>
  <br/>
 </strong>
 Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
 <br/>
 <br/>
 At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
 <br/>
 <br/>
 <strong>
  A Typical Day
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Home Loan Specialis
 </strong>
 t is an entry level role supporting various Channels. As the
 <strong>
  Home Loan Specialist
 </strong>
 , you will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.
 <br/>
 <br/>
 <strong>
  The Home Loan Specialist Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform routine data entry and validation tasks
  </li>
  <li>
   Initiate third party orders (title, appraisal, hazard, flood cert, credit, etc.)
  </li>
  <li>
   Review and validate loan documents
  </li>
  <li>
   Handle routine calls, emails and/or chat responses
  </li>
  <li>
   Monitor work queues and intervening as needed
  </li>
  <li>
   Perform other related duties as required and assigned
  </li>
  <li>
   Demonstrate behaviors which are aligned with the organization&rsquo;s desired culture and values
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate&rsquo;s degree or equivalent work experience
  </li>
  <li>
   Proficiency in Microsoft Office
  </li>
  <li>
   Financial Services and, if possible, mortgage industry experience preferred
  </li>
  <li>
   General understanding of applicable Federal, State and Local regulations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why You Should Join
  <br/>
  <br/>
 </strong>
 As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
 <br/>
 <br/>
 <strong>
  Benefits That Bring It Home:
 </strong>
 Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
 <br/>
 <br/>
 <ul>
  <li>
   Comprehensive Medical, Dental, and Vision
  </li>
  <li>
   Paid Time Off Programs including vacation, holidays, illness, and parental leave
  </li>
  <li>
   Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
  </li>
  <li>
   Retirement benefits, life insurance, 401k match, and tuition reimbursement
  </li>
  <li>
   Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
   <br/>
   <br/>
  </li>
 </ul>
 To learn more about our benefits visit: https://pennymacnews.page.link/benefits
 <br/>
 <br/>
 For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
 <br/>
 <br/>
 <strong>
  Compensation:
 </strong>
 Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
 <br/>
 <br/>
 <ul>
  <li>
   Lower in range - Building skills and experience in the role
  </li>
  <li>
   Mid-range - Experience and skills align with proficiency in the role
  </li>
  <li>
   Higher in range - Experience and skills add value above typical requirements of the role
   <br/>
   <br/>
  </li>
 </ul>
 Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
 <br/>
 <br/>
 <strong>
  Salary
  <br/>
  <br/>
 </strong>
 $39,000 - $55,000
 <br/>
 <br/>
 <strong>
  Work Model
  <br/>
  <br/>
 </strong>
 OFFICE
</div>


Home Loan Specialist I

<div>PENNYMAC:
<div>
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.</div><div></div><div><br>
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.</div>
A Typical Day:
<p><b>
Role Summary</b></p><p>
The <b>Business Support Analyst</b> is responsible for maintaining the operational integrity of the Mortgage Fulfillment Division. This role focuses heavily on defect management, risk mitigation, and compliance auditing. You will act as the gatekeeper for system enhancements via JIRA, perform deep-dive data remediation to resolve loan discrepancies, and manage high-level reporting to ensure the department meets strict Service Level Agreements (SLAs).<b>Key Responsibilities</b></p><h4 class="jobSectionHeader"><b>
Project &amp; Change Management</b></h4><ul><li><b>
Enhancement Lifecycle Lead:</b> Manage the end-to-end lifecycle of MFD defects and system enhancements within JIRA and 911 Chat; act as the Project Lead for Business Acceptance Testing (BAT) to ensure all tech deployments meet operational standards.</li><li><b>
Process Engineering:</b> Lead the creation, rollout, and maintenance of Policies and Procedures (P&amp;P) and MFD Communications; translate business needs into scalable workflows.</li></ul><p><b>
Systems &amp; Enhancement Management</b></p><ul><li><b>
JIRA Administration:</b> Manage intake requests via Google Forms/Sheets, create intakes for requests through JIRA; serve as a Business Acceptance Tester to validate all fixes and updates before deployment.</li><li><b>
Web &amp; Tool Maintenance:</b> Oversee the MFD Business Support website and ensure site content (Google Sites) remains current.</li><li><b>
Documentation:</b> Design and maintain MFD Organizational Charts using MS Visio and update Policies &amp; Procedures (P&amp;Ps) in response to evolving business needs.</li></ul><p><b>
Risk, Compliance &amp; Audit</b></p><ul><li><b>
Exception Remediation:</b> Investigate Non-Core Default and Servicing findings. Perform &quot;deep-dives&quot; into multiple Loan Origination Systems (LOS) to identify document breaches and data errors.</li><li><b>
High-Risk Auditing:</b> Conduct daily audits to identify and correct discrepancies in Address, Principal Reductions, Points/Fees, and CA Active Loan license mismatches.</li><li><b>
Quality Feedback:</b> Generate Penny Quality feedback for all MFD findings.</li></ul><p><b>
Reporting &amp; Analytics</b></p><ul><li><b>
Tall Bar Analysis:</b> Produce monthly trend reports and &quot;Tall Bar&quot; analysis for Penny Quality, Five9 Closing Hotlines, and Closing Disclosure/Rush requests.</li><li><b>
Vendor &amp; Agent Oversight:</b> Manage bi-monthly reporting for Closed Loan Package (CLP) Violations (both Deutsche Bank and Tampa Mail Room breaches); perform direct follow-ups with Settlement Agents for remediation.</li><li><b>
SLA &amp; Pipeline Monitoring:</b> Maintain weekly Aged Penny Quality reports and real-time SLA trackers via Google Sheets.</li></ul><p><b>
Operational Support</b></p><ul><li><b>
Implementation Oversight:</b> Update and manage the Monthly TPO Rey Communication Playbook and Early Check / LQA Matrix projects, ensuring all stakeholders are trained on updates.</li><li><b>
Condition Management:</b> Monitor and manage TPO &amp; Non-Del+ PTP conditions using RIMS reporting.</li></ul><div><b>
Site Initiatives:</b> Support site culture through inclusion initiatives, including the physical management and stocking of the office snack cart and delivery logistics.</div><div></div><div><b><br>
Perform all other duties as assigned</b></div>
What You&rsquo;ll Bring:
<p><b>
Required Qualifications</b></p><ul><li><b>
Mortgage Expertise:</b> Strong understanding of the E2E loan lifecycle including Retail, Wholesale, and Correspondent Lending, TRID, all the regulations, and basic mortgage compliance, etc.</li><li><b>
Technical Proficiency:</b> Skilled in MS Office including Excel (Pivot Tables and formulas), MS Visio, and the Google Workspace (Sheets, Sites, and Forms).</li><li><b>
Audit Mindset:</b> Proven ability to navigate LOS platforms (Encompass Web, Smartclient, POWER+, Settlement Collaboration Portal, to find &quot;the needle in the haystack&quot; regarding data breaches or document errors.</li><li><b>
Communication Excellence:</b> Exceptional oral and written communication skills; must be able to draft formal P&amp;Ps and lead meetings with diverse stakeholders.</li><li><b>
Interpersonal Savvy:</b> Strong ability to build relationships across departments (IT, Sales, Ops) and communicate with external vendors (Captive Title Companies and Settlement Agents).</li><li><b>
Multi-Project Mastery:</b> Proven ability to manage several complex projects simultaneously while maintaining strict self-discipline and meeting firm deadlines.</li><li><b>
Physical Ability:</b> Capability to manage physical deliveries and inventory for site-specific initiatives.</li></ul>
Why You Should Join:
<div>
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.</div><div></div><div><b><br>
Benefits That Bring It Home: </b>Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:</div><ul><li>
Comprehensive Medical, Dental, and Vision</li><li>
Paid Time Off Programs including vacation, holidays, illness, and parental leave</li><li>
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)</li><li>
Retirement benefits, life insurance, 401k match, and tuition reimbursement</li><li>
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships</li></ul><div></div><div><br>
To learn more about our benefits visit: https://pennymacnews.page.link/benefits</div><div></div><div><br>
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information</div><div></div><div><b><br>
Compensation: </b>Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:</div><ul><li>
Lower in range - Building skills and experience in the role</li><li>
Mid-range - Experience and skills align with proficiency in the role</li><li>
Higher in range - Experience and skills add value above typical requirements of the role</li></ul><div></div><div><br>
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.</div><br>
<div></div>
Salary: $55,000 - $85,000 Work Model: OFFICE</div>

Business Support Analyst II

<div>PENNYMAC:
<div>
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.</div><div></div><div><br>
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.</div>
A Typical Day:
<div>
The <b>Business Support Analyst</b> assists in managing a broad variety of departmental operations and administrative activities including staff management, departmental events, special projects, strategic planning process and initiatives, and conducting data integrity, compliance, and operational efficiency analysis and reporting. As the <b>Business Analyst</b>, you will provide broad administrative support to the division head and direct reports for Strategic Planning initiatives.</div><div></div><div><br>
The <b>Business Support Analyst </b>will:</div><br>
<div></div><ul><li>
Create produce and report on applicable metrics and key performance indicators</li><li>
Create and produce regular compliance reports that serve to hold the division accountable for meeting defined targets</li><li>
Source, coordinate and manage all off-site and special events</li><li>
Serve as a point person to interact with internal and external clients to facilitate various complex projects and presentations</li><li>
Provide overall administrative support for Executive leaders including, meeting management, expense reports, travel, mail, space planning and coordinating moves, etc.</li><li>
Perform other related duties as required and assigned</li><li>
Demonstrate behaviors which are aligned with the organization&rsquo;s desired culture and values</li></ul>
What You&rsquo;ll Bring:
<ul><li>Bachelor&rsquo;s Degree in Communications, Business Administration or related field required</li><li>
3+ years of relevant work experience</li><li>
Must be highly proficient in Excel, Word and PowerPoint</li><li>
Human Resources &amp; Administrative experience preferred</li><li>
Experience in budgeting and inventory support</li><li>
Financial Services and, if possible, mortgage industry experience preferred</li></ul>
Why You Should Join:
<div>
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.</div><div></div><div><b><br>
Benefits That Bring It Home: </b>Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:</div><ul><li>
Comprehensive Medical, Dental, and Vision</li><li>
Paid Time Off Programs including vacation, holidays, illness, and parental leave</li><li>
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)</li><li>
Retirement benefits, life insurance, 401k match, and tuition reimbursement</li><li>
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships</li></ul><div></div><div><br>
To learn more about our benefits visit: https://pennymacnews.page.link/benefits</div><div></div><div><br>
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information</div><div></div><div><b><br>
Compensation: </b>Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:</div><ul><li>
Lower in range - Building skills and experience in the role</li><li>
Mid-range - Experience and skills align with proficiency in the role</li><li>
Higher in range - Experience and skills add value above typical requirements of the role</li></ul><div></div><div><br>
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.</div><br>
<div></div>
Salary: $50,000 - $75,000 Work Model: OFFICE</div>

Business Support Analyst I

<div>PENNYMAC:
<div>
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.</div><div></div><div><br>
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.</div>
A Typical Day:
<div>
The <b>Assistant Vice President Process Optimization</b> will be the Broker Direct Lending organization&rsquo;s leader on cost-to-service efforts as well as projects and strategies that improve operational efficiency and customer satisfaction. As the <b>AVP Process Optimization</b>, you will identify opportunities to improve cost-to-service, propose changes and strategies for improvement, and then be responsible for the successful implementation of the changes.</div><div></div><div><br>
The <b>Assistant VP Process Optimization </b>will:</div><br>
<div></div><ul><li>
Champion projects and strategies designed to lower cost-to-service</li><li>
Collaborate with analytics, finance, change management, and project management teams to identify, quantify, prioritize, and implement strategies and process changes</li><li>
Work closely with Broker Direct managers to understand their processes at a detailed level and identify potential opportunities for improvement</li><li>
Research and analyze the expense associated with major functions in Broker Direct</li><li>
Monitor, quantify and evaluate financial impacts of strategy and process changes and provide regular updates on progress vs. original plan/forecast</li><li>
Develop reporting that details the current state of cost-to-service as well as the projected impacts of future opportunities</li><li>
Perform other related duties as required and assigned</li><li>
Demonstrate behaviors which are aligned with the organization&rsquo;s desired culture and values</li></ul>
What You&rsquo;ll Bring:
<ul><li>6+ years of business analysis experience, preferably within the mortgage industry</li><li>
2+ years of experience in an influencing or leadership role</li><li>
Mortgage fulfillment and loan data or financial analysis a strong plus</li><li>
Demonstrated track record of making analysis-supported recommendations and leading cross-functional change</li></ul>
Why You Should Join:
<div>
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.</div><div>
Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.</div><div></div><div><b><br>
Benefits That Bring It Home: </b>Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:</div><ul><li>
Comprehensive Medical, Dental, and Vision</li><li>
Paid Time Off Programs including vacation, holidays, illness, and parental leave</li><li>
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)</li><li>
Retirement benefits, life insurance, 401k match, and tuition reimbursement</li><li>
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships</li></ul><div></div><div><br>
To learn more about our benefits visit: https://pennymacnews.page.link/benefits</div><div></div><div><b><br>
Compensation: </b>Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:</div><ul><li>
Lower in range - Building skills and experience in the role</li><li>
Mid-range - Experience and skills align with proficiency in the role</li><li>
Higher in range - Experience and skills add value above typical requirements of the role</li></ul><div></div><div><br>
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.</div><br>
<div></div>
Salary: $90,000 - $150,000 Work Model: OFFICE</div>

Assistant VP Process Optimization