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 Operations Manager
 
 
 
  Should have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests.
 
 
  Also responsible for highlighting short/medium/long-term issues to the General Manager / MD and helping formulate solutions.
 
 
  The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.
 
 
 
 Operations Manager Duties And Responsibilities
 
 
 
  Taking Care of the Mudhouse project that is 100mts away from main campus.
 
 
  Ensuring 100% guest satisfaction.
 
 
  Fully responsible for all aspects of all departments.
 
 
  Support and work with all Head of Departments in all aspects of running this hotel.
 
 
  Ensure the premises are in operative condition as per the category of the unit to receive &amp; serve the guests.
 
 
  Overlook Front office and Food &amp; beverage operation on daily basis
 
 
  Conduct regular operations team meetings with all the HOD daily/ weekly to discuss routine operational matters, sales targets, Guest feedback action taken for service recovery, and any staff issues.
 
 
  Minutes of the meeting are to be sent to GM/Management.
 
 
  Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GM guidance is to be taken wherever required.
 
 
  Monitor the purchase/indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc).
 
 
  Closely working with head of department ,inspecting the stores (F&amp;B/ Kitchen/ Housekeeping/ Security) to check the stock in hand (quality, par stock levels, expiry, etc) with the F&amp;B Manager and chef.
 
 
  Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
 
 
  Inspecting all departments for SOP implementation.
 
 
  Inspecting all arrival rooms and guest areas for their upkeep and maintenance.
 
 
  Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming &amp; hospitality culture. Monitor the co-ordination between all departments for smooth &amp; efficient operations.
 
 
  Assessing and reviewing customer satisfaction and service recovery process.
 
 
  Meet all dept. heads to review &amp; train the staff to upkeep the human capital.
 
 
  Identifying staff learning needs and assisting with development
 
 
  Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
 
 
  Conduct weekly / Daily meetings with Head of department for day to day operation and plan of action.
 
 
  Monitor and maintain operation &amp; overhead costs to maintain maximum revenue for the organization.
 
 
  Be available on call 24 hours a day to resolve any urgent problems or emergencies.
 
 
  Responsible for the overall management of the operation of the hotel.
 
 
  Responsible to adopt long working hours and break shifts as and when required in operation.
 
 
  Any other duties assigned.
 
 
 
 REPORTS TO:
 
 General Manager / Management
 
 
 
 Prerequisites
 
 
 
 Excellent revenue management skills with experience in budgets, P&amp;Ls, and forecasting. Working with colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.
 
 
 
 Education
 
 
 
 A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor&rsquo;s degree and/or diploma in hotel or another related field.
 
 
 Computer Knowledge, MS Office.
 
 
 Experience in Property Management Software and Revenue Management Systems is desired.
 
 
 
 Experience
 
 
 
 Minimum 7+ years&rsquo; work experience in a 4 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.
 
 
 P.S. - Food and separate accommodation will be taken care of.
 
 
 Skills: resort operations,hotel management,communication skills
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Operations Manager (Resort) - Jim Corbett

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Operations Manager (Resort) - Jim Corbett