Qureos Mentor

Peoplefy

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 Position: Sr General Manager
 
 
 
 
 Location: Kochi, KL
 
 
 
 
 
 
 
 Experience: 12+ Years of experience in automobile service operations, with at least 5 years in a leadership or department head role.
 
 
 
 
 
 
 
 Role Objective
 
 
 
 Lead the regional service operations across Kerala to ensure outstanding customer experience, operational excellence, and profitability.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and implement business plans, budgets, and departmental objectives for the Service Division.
 </li>
 <li>
 Ensure achievement of dealership service targets and maintain profitability through efficient cost management and service absorption.
 </li>
 <li>
 Supervise, coach, and evaluate service department personnel; ensure top-level technical competency across all workshops.
 </li>
 <li>
 Drive
 
 customer satisfaction and retention
 
 through proactive communication, complaint resolution, and follow-up systems.
 </li>
 <li>
 Analyze performance reports, identify gaps, and execute corrective actions to improve workshop KPIs.
 </li>
 <li>
 Maintain high standards in
 
 housekeeping, safety, and security
 
 ; ensure proper maintenance of tools, equipment, and infrastructure.
 </li>
 <li>
 Build a customer-centric culture and maintain strong relationships within the local industry and business community.
 </li>
 <li>
 Implement HR practices related to recruitment, training, incentives, and retention of service staff.
 </li>
 </ul>
 
 
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General Manager

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General Manager