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People's Resource Center

<div><div>PRC is hiring a full-time <b>Front Desk Associate (Floater)</b> to create a welcoming environment by providing excellent customer service and administrative support that is consistent with PRC&rsquo;s mission and values and ensuring building and safety protocols are followed. This position provides coverage across PRC&rsquo;s Wheaton and Westmont locations. Bilingual (English/Spanish) highly preferred. This position has a varied weekly schedule averaging 30-40 hours per week.</div><div><b>
</b></div><div><b>
Candidates must be available to work within the following business hours:</b></div><ul><li>
Monday &ndash; Thursday: 7:00am &ndash; 9:00pm</li><li>
Friday: 7:00am &ndash; 5:00pm</li><li>
Saturday: 7:00am &ndash; 1:00pm</li></ul><div><br>
<b>
Essential Functions:</b></div><ul><li>
Greet and welcome guests by providing accurate information.</li><li>
Efficiently answer incoming calls providing initial information and/or transfer calls to appropriate party.</li><li>
Retrieve, document, and process phone messages from voicemail inbox.</li><li>
Maintain a clean and tidy reception area, waiting area, and kitchen.</li><li>
Maintain an active, accurate knowledge of programs, events, and activities.</li><li>
Provide administrative support as assigned.</li><li>
Act as primary point person for on-site operational needs.</li><li>
Act as primary point of contact for daily site maintenance issues working.</li><li>
Perform building and security procedures that apply to front desk staff.</li><li>
Provide front desk back up for other sites and shifts as needed and available.</li><li>
Act as interpreter for Spanish-speaking clients as requested (if bilingual).</li><li>
Provide front desk back up to all sites and shifts as needed and available.</li><li>
Other duties as assigned.</li></ul><div><b>
</b></div><div><b>
Education/Experience:</b></div><ul><li>
High school diploma or equivalent required.</li><li>
Three (3) years prior work experience in customer service, reception, or a similar setting.</li></ul><div><b>
</b></div><div><b>
Skills/Knowledge:</b></div><ul><li>
Commitment to PRC&rsquo;s mission, values and community focus.</li><li>
Bilingual English/Spanish highly preferred.</li><li>
Excellent communication, phone etiquette and customer service skills.</li><li>
Ability to work effectively with people from other countries and those that speak other languages.</li><li>
Ability to manage multiple tasks at one time.</li><li>
Demonstrated professionalism, flexibility, and commitment to teamwork.</li><li>
Computer proficiency in Microsoft 365 and Microsoft Office applications, especially Word, Excel, and Outlook.</li></ul><div><br>
To see the full job description, please visit here: https://www.peoplesrc.org/employment-opportunities/</div><div><br>
<b>
To apply, please send your resume and minimum pay requirements.</b></div></div>

Front Desk Associate

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People's Resource Center

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Front Desk Associate