Qureos Mentor

Percepta

<div><h3 class="jobSectionHeader">Requisition Title</h3>
: Bilingual French Customer Service Case Manager (04DB8) 
US-FL-Melbourne<h3 class="jobSectionHeader">
Description</h3>
Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Case Manager (Bilingual French) working fully remote in Melbourne, FL, you&rsquo;ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.
What You&rsquo;ll Be Doing
As a Customer Service Case Manager (Bilingual French), you'll play a key role in creating exceptional customer experiences for a globally recognized leader in high-quality automotive products and services. You'll build lasting relationships with customers and prospective buyers by taking the time to understand their needs, concerns, lifestyles, and preferences. Through active listening, expert guidance, and timely, personalized solutions, you'll help resolve issues with confidence and care. Empowered to make decisions and equipped with customer satisfaction tools, you'll have the autonomy to deliver meaningful resolutions, strengthen customer trust, and foster long-term loyalty to the brand.
During a Typical Day, You&rsquo;ll<ul>
<li>Deliver an exceptional customer experience by building trust and guiding customers through the pre-purchase journey, including vehicle information, availability, specifications, promotions, products and services, and dealer connections.</li>
<li>Serve as a knowledgeable resource for product information, sales inquiries, and service support while handling inbound calls, emails, and chats in a professional, courteous, and timely manner.</li>
<li>Actively listen to customer needs, manage interactions efficiently, and resolve inquiries and concerns using available resources, including dealerships, subject matter experts, leadership, and field service engineers.</li>
<li>Serve as a liaison between customers, dealerships, and internal support teams to ensure timely follow-up, issue resolution, and overall customer satisfaction.</li>
<li>Document customer interactions accurately, return voicemail and email messages promptly, and maintain strong organizational and written communication skills.</li>
<li>Utilize customer satisfaction tools, including financial assistance, service plans, maintenance plans, and payment solutions, to resolve customer concerns and strengthen brand loyalty.</li>
<li>Participate in business initiatives, marketing and sales projects, special events, and other activities that support departmental and organizational objectives.</li>
<li>Achieve established performance goals, provide feedback to support continuous improvement, and collaborate effectively with team members to ensure shared success.</li>
</ul>What You Bring to the Role<ul>
<li>High school diploma required; an Associate or bachelor&rsquo;s degree is preferred</li>
<li>Bilingual English and Canadian French (Fluent) &ndash; must be able to pass verbal and written assessments</li>
<li>A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales</li>
<li>Experience in a luxury field (hospitality or brand product) is a plus</li>
<li>Knowledge of the automotive industry is a plus</li>
<li>Strong verbal and written communication skills</li>
<li>Strong customer service, interpersonal, and relationship-building skills</li>
<li>Typing skills (minimum of 30 words per minute)</li>
</ul>What You Can Expect<ul>
<li>Pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour + $2.00 per hour premium for the bilingual French skill</li>
<li>Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options</li>
<li>Traditional 401(k) Retirement Plan</li>
<li>Vacation/Sick Time and Paid Holidays</li>
<li>Tuition Reimbursement Training &amp; Development Programs (Percepta College)</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Discount Program</li>
<li>Award-Winning Employee Rewards &amp; Recognition Program (Perci Perks)</li>
</ul>About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:<ul>
<li>Lead with humility &ndash; We listen first, lead with empathy, and stay grounded&mdash;so people and ideas have room to grow.</li>
<li>Service beyond self &ndash; We serve others&mdash;clients, customers, and teammates&mdash;with care and integrity in every interaction.</li>
<li>Leave it better &ndash; We take ownership and leave every process, person, and place better than we found it.</li>
<li>Win together &ndash; We succeed as one&mdash;celebrating, supporting, and showing up for each other.</li>
<li>Deliver remarkable &ndash; We go beyond expectations to create bold, meaningful moments that stand out.</li></ul>
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.</div>

Bilingual French Customer Service Case Manager

<div>
 
 Who We Are
 
 
 
 Percepta&rsquo;s mission is to
 
 transform critical institutions with applied AI.
 
 We care that industries that power the world (e.g. healthcare, manufacturing, energy) benefit from frontier technology.
 
 
 To make that happen, we embed with industry-leading customers to drive AI transformation. We bring together:
 
 
 <ul>
 <li>
 Forward-deployed expertise in engineering, product, and research
 </li>
 <li>
 Mosaic, our in-house toolkit for rapidly deploying agentic workflows
 </li>
 <li>
 Strategic partnerships with Anthropic, McKinsey, AWS, companies within the General Catalyst portfolio, and more
 
 
 </li>
 </ul>
 Our team is a quickly growing group of Applied AI Engineers, Embedded Product Managers and Researchers motivated by diffusing the promise of AI into improvements we can feel in our day to day lives.
 
 
 Percepta is a direct partnership with General Catalyst, a global transformation and investment company.
 
 
 
 About The Role
 
 
 
 We&rsquo;re hiring
 
 Applied AI Engineers
 
 who will work directly with customer executives, operators, and technical teams to define and deliver high-impact AI systems. We are excited to build out our European presence, and you will be on the front lines of helping to define our strategy and success in the region. We don't build prototypes or laboratory projects- you&rsquo;ll design, build, and ship production-grade AI agents and workflows that drive millions in business value for customers.
 
 
 
 Our Applied AI Engineers
 
 
 
 <ul>
 <li>
 Shape the AI vision: Collaborate with customer stakeholders to define their long-term AI strategy and transformation roadmap.
 </li>
 <li>
 Identify high-leverage use cases: Work backwards from the long-term vision to surface and prioritize specific AI applications that connect our ambition to measurable business value.
 </li>
 <li>
 Ship real products: Rapidly build and deploy AI solutions that work in the wild, with real users and real data.
 </li>
 <li>
 Advance our core product: Encode the lessons from our customer engagements in our Mosaic product, consistently contributing new features, patterns, and abstractions.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 AI-nativeness: You're excited about the potential for AI to transform businesses and want to play a hands-on role in bringing frontier technology into critical institutions.
 </li>
 <li>
 Being generative and collaborative: You love constantly jamming on new &ldquo;what if&rdquo; ideas with teammates and partners.
 </li>
 <li>
 Extreme ownership: You&rsquo;re willing to jump in and love being the one on the hook. You aren&rsquo;t going to wait to be pointed at a task&mdash;you&rsquo;re going to identify what you think we should do next, and then do it.
 </li>
 <li>
 Execution excellence and speed: You can build stuff in messy environments and know how to get code written and shipped quickly. You can hold the balance of speed and quality and know when to push the pace vs. when to slow down.
 </li>
 <li>
 Customer-obsession and respect: You&rsquo;re motivated by understanding customer pain points and iterating directly with end users to deliver wins quickly.
 
 
 </li>
 </ul>
 
 Bonus if you have
 
 
 
 <ul>
 <li>
 Hands-on experience with LLM tooling (LangGraph, Mastra, Agents SDK, etc).
 </li>
 <li>
 Built and deployed production LLM-powered systems (tool use, RAG pipelines, multi-step agents, human-in-the-loop, etc).
 </li>
 <li>
 Strong technical foundations in Python/TypeScript, cloud deployment (AWS/GCP/Azure) and DevOps tooling.
 </li>
 <li>
 Prior startup or founding engineer experience, balancing craft, ownership, and speed.
 
 
 </li>
 </ul>
 We&rsquo;re working against an incredibly ambitious mission. It won&rsquo;t be easy, but it will likely be the most fulfilling work of your career. If this excites you, let's chat, even if you don't meet all of the qualifications above.
 
 
 
 Our Values
 
 
 
 
 Dream bigger:
 
 We have the unique privilege of taking on the most ambitious problems and we should chase them with optimism, responsibility, and genuine belief that we can make it happen. We have to embrace the hard things when no one else will.
 
 
 
 Heart in the game:
 
 What we're doing matters and we have to give a shit. Internally, that means fixing badness when you find it. Externally, it means honoring the trust our customers place in us with their most important problems. This isn&rsquo;t a 9-5, nor is it a job we&rsquo;re ever going to monitor your hours. We promise to put work in front of you that matters and in return, we ask you to promise to care.
 
 
 
 Win for the customer:
 
 Everyone is an engineer and the job of an engineer is to deliver outcomes, not outputs. Everything we do&mdash;the products we build, the partnerships we launch, the strategy we set&mdash;exists to make our customers successful. Delivery is the strategy.
 
 
 
 Make the call:
 
 Organizations are only as strong as the pace at which they make decisions. Everyone at Percepta should feel empowered to commit and shape the ambiguity in front of them. But "make the call" cuts both ways: make the decision
 
 and
 
 make the phone call. High-agency decision-making only works with high-bandwidth communication and we commit to never operate in silos.
 
 
 
 Intensity with kindness:
 
 We believe in excellence in execution, candor in feedback, ruthlessness in prioritization, and survivalist urgency. We also believe you don't need to be an asshole to deliver on any of this. The trust built through shared kindness and vulnerability is what makes the intensity sustainable.
</div>

Applied AI Engineer - Europe

Join Percepta and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Percepta

About Company

Bilingual French Customer Service Case Manager

Applied AI Engineer - Europe